Process to open an IT ticket

1. Click on below link to enter HPSM:

https://itsm-support.corp.hp.com/sm-ess/ess.do

2. Click on Request Assistance option

3. Search oca word into field and click on Go button

4. Click on option All Categories > ecommerce > quote and configuration > next generation configuration engine
(ngc) > oca
5. Enter info requested on mandatory fields
Impact: department
Request Summary: Enter a short description of problem
Problem Description: Enter group assignment as defined below, and then write a description
of the problem. Try to be specific and paste all evidence to explain it.
assignment group - W-INCLV4-EGIT-SHRD-QCVALUE

6. Click on Add File button if you have files to support problem.

7. Click on Submit button to create ticket.
8. System will show SD ticket.