SANITATION AND SAFETY IN FOOD & BEVERAGE
OPERATION
Sanitation and safety are two topics some Esiiale j
food and beverage managers ignore at their
considerations of operations. If an outbreak
of food poisoning can be traced to your
operation, the costs in human suffering,
salaries and productivity (if a guest or
employee becomes ill), medical and hospital
expenses, bad publicity, and lost business
can be devastated. The cost in human
suffering, and the monetary cost to the
operation, can also be great if a guest or a
worker is injured on your property because
unsafe conditions.Sanitation must be addressed at every stage of the food
handling process. Serious illness and even death can
be caused by the failure to follow simple, basic, food
sanitation procedures. Safety concerns are just as vital.
Food & beverage managers have a_ personal,
professional, and legal responsibility to provide safe
conditions for employees and guests.ee
SANITATION
Food products must be purchased, received, stored,
prepared, and served under sanitary conditions. Clean
equipment must be used and sanitary work habits must be
practiced. One of the most important duties as a food and
beverage managers is to make sure that the food being
served to guests is safe and wholesome.**WHAT CAUSES UNSAFE FOOD?
¥ In order to serve food and beverage, you must know what
causes food to become unsafe. The are two causes of
unsafe food:
“¥ Chemical poisoning occurs when toxic substances
contaminate foods or beverages. Chemicals may be added
before the food reaches the restaurant.
“Harmful germs when the food has in inappropriate
manners to handled or prepared by workers do not clean
hands, etc.MANAGEMENT ROLE IN SANITATION AND SAFETY
PROGRAMS.
‘The development of sanitation and safety programs really begins with a commitment
from management. Managers have the ultimate responsibilty for developing,
implementing, and monitoring the property's sanitation and safety efforis. The role of
managers includes:
1. incorporating sanitation and safety practices into operating procedures.
2. ensuring that sanitation and safety concerns take priority over convenience.
3.- training employees in sanitary and safe work procedures.
4.- conducting sanitation and safety inspections.
5.-when necessary completing accident reports, assisting investigations, and doing
whatever is necessary to ensure that problems are quickly corrected,
6. when necessary assisting in treatment and seeking medical assistance for injured
‘employees or guests.
7. reporting needed repairs or maintenance, changes in work procedures, or other
conditions that are potential problems.
8.- conducting sanitation and safety meetings.
9.- urging the active participation of all staff members in solving sanitation and safety
problems.* FACILITY DESIGN, LAYOUT AND EQUIPMENT
A food and beverage service facility design and layout have a great
impact on its appeal to guests and employees
Because an operation designed, layout, and equipment influence
how profitable it will be, owners are also concerned with these
factors. Design and layout affect capital costs. If more space is
designed into the facility than is needed, capital and labor costs will
be greater than necessary. Unnecessary operating costs for
servicing the extra space (heating, ventilating, air conditioning,
cleaning and maintenance, etc.) will be incurred.HE PLANNING PROCESS
Planning facility's construction or remadeling shatid focus on the folowing
goals:
4. management negotiates the best price possible for contracted labor,
building materials, furniture, fixtures, and equipment.
2. the remodeled facility appeals to guests and employees.
3.- there is a maximum retum on investment.
4.- the facility provides safe working space for employees and public access
‘space to quests.
§.- design and layout take sanitation issues into account.
6.- facility design makes employees supervision and other management
activities easy.PRELIMINARY CONSIDERATIONS.
There are many steps and people involved in the planning process. The
commitment of capital funds is likely to be substantial, the amount of
planning to help ensure that project goals are met without surprises also
involves a substantial time commitment.
THE PLANNING TEAM
The first step is to form a planning team, owners, general managers,
food & beverage managers, chef, architect will be part of this team. After
planning team is place, must develop concepts and ideas for the facility,
the kitchen, type of facility, size, hours of operation, menu, etc.REDESIGN THE KITCHEN
Plans to redesign the kitchen should have be taken in
consideration the following:
1.- Take in consideration to reduce physical fatigue to the
workers, space, distance, etc.
2.-Noise, can be minimized with soundproofing materials
and quiet equipment.
3.- Lighting, installed adequate lighting in the
preparations areas.
4.-Temperature, kitchens areas can be hot.
5. Government safely codes.DESIGN FACTORS
KITCHEN AND RESTAURANT FACTORS.
INCLUDE:
COST THE MENU
FOOD QUANTITY
FOOD QUALITY
EQUIPMENT
UTILITIES
SPACE
SANITATION AND SAFETY
TYPE OF SERVICEPROVIDING AN ENJOYABLE EXPERIENCE FOR
GUESTS
1.-Standard operating procedures producing and serving a quality
product consistently is a prerequisite for success in the food and
beverage business. Standard operating procedures are essential tools
in the battle for consistency because they detail exactly what must be
done.
2.- Training staff to properly welcome and serve the guests is one of
the main responsibilities of dining room or food and beverage
managers.
Team work cooperation and good
communication between kitchen,
bar, and servers are essential to
the success of any restaurant.PREOPENING CONCERNS AND ACTIVITIES
While every restaurant is unique, there are basic concerns that are
common to all and certain tasks are typically performed before any
restaurant is opened to guests. These include:
1.- Inspecting facilities
2.- Following reservation procedures
Assigning food servers stations.
Performing side work
5.- Holding food server meetingsProviding guest service
Guests should be welcomed cordially as they enter the
restaurant, by a host, maitre, captain, servers, if the
restaurant accepts reservations, the guest should be
asked whether they have made one.
Seating may be handled by the same person who.
welcomes the guests.
Always provide the best available table.Tn ihe serve notviies are performed. by servers
‘Thesequence heyind allt gue tae bos sce:
1.- Welzome the guest
2. Serve the water
- Passoat tho mca ead the wit lst
~ Take the boverage ovr
« Serve tbe beveraze
«Ask the guest if they wish to order appetizers
= Server the appetiers
Ae Take the tho onder
"Take the wine oder
10 Rene the ppeivon dc
UL Tollow orderplacing procedures
12: Sere salad and bread
13. Kemovs sa dishoe
14. Serve the eatice and its sevompaniments
15. Ask sfeverething is prepared satslactonly
16, Chaar the ibe
V7 Take the desert oer
1S Server the deve and ater dimer drinks
19. Present the guest ches,SPECIAL SITUATIONS
+ There are a multitude of concems in serving what to
do when a guest is in a hurry, when a guest
‘complains, when difficult, etc. The restaurant have to
be establish procedures and policies to handle
properly normally is something that to be handle by
‘managers or supervisor personnel.
+ For the service of alcoholic beverage have be take in
considerations different procedures fo give a
satisfies service and his establish by managers
restaurants all the procedures of work and serves the
drinks, wines, etc,