CNG TY C PHN TIN HC VIN THNG HNG KHNG

HNG DN
QUN L YU CU THAY I CA
KHCH HNG
M S : HDQLTD-01/GPPM
LN BAN HNH : 01
NGY BAN HNH : 01/01/2011
TRANG :1/4
NGI VIT NGI KIM TRA NGI DUYT

L TH NGC NH V HONG NGUYN MNH HNG

NHNG THAY I C

Ngy thng Ni dung thay i Ln ban hnh

01/01/2011 Ban hnh ln u 01

 HNG DN M s: HDQLTD-
01/GPPM
QUN L YU CU THAY I CA Ln ban hnh: 01
KHCH HNG Ngy: 01/01/2011
H THNG QUN L CHT LNG THEO TIU CHUN QUC T ISO
9001:2008 Trang: 2 / 4

1 MC CH
Nhm qun l thay i yu cu ca khch hng trong qu trnh thc hin d n hoc
nng cp b sung phn mm. Tng kt nh gi chi ph v thi gian, ti chnh trong vic x
l thay i yu cu ca khch hng, lm c s nh gi, rt kinh nghim cho cc d n sau.
2 PHM VI P DNG
Cc d n sn xut sn phm phn mm ca cc n v trong AITS
3. TI LIU VIN DN
Khng p dng
4. NH NGHA
Thi gian xc nh yu cu ca khch hng l yu cu
TXL
mi hay yu cu thay i ni dung c.
CPTG Thi gian cn khc phc/ p ng cc thay i
CPTC Chi ph khc phc/ p ng cc thay i
dotProject Phn mm qun l d n ca phng.

5. NI DUNG
5.1. Lu
 HNG DN M s: HDQLTD-
01/GPPM
QUN L YU CU THAY I CA Ln ban hnh: 01
KHCH HNG Ngy: 01/01/2011
H THNG QUN L CHT LNG THEO TIU CHUN QUC T ISO
9001:2008 Trang: 3 / 4

Thi
Bc Trch Mu biu
Lu gian
nhim Hng dn

Khch hng Khch hng yu cu 1-5

1 ngy
Trng d thay i

Dng

C?
Trng d n,
BMQLTD-01- 1-3
2 trng nhm
kho st GPPM ngy
Lp bin bn lm vic

Nhn vin
3 Trng d n, 1-2
trng nhm Ngy
Chuyn sang quy trnh pht
kho st
trin phn mm x l

5.2. M T
Lu h s
5.2.1. Tip nhn, nh gi yu cu khch hng:

o Khch hng gi yu cu thay i.

o Trng d n tip nhn v nh gi yu cu, nu thng tin thay i ca khch
hng a ra cha r th trng d n tin hnh cc bin php thc hin tng t
qu trnh kho st lm r nhng vn khch hng yu cu thay i, sau khi
c thng tin th tin hnh trng d n xc nh xem yu cu c thay i
so vi yu cu ban u hay khng.
o Nu yu cu ca khch hng a ra khng thay i so vi yu cu ban u,
trng d n thng bo li cho khch hng ni dung yu cu khng c s thay
i.
5.2.2 Lp bin bn lm vic:
 HNG DN M s: HDQLTD-
01/GPPM
QUN L YU CU THAY I CA Ln ban hnh: 01
KHCH HNG Ngy: 01/01/2011
H THNG QUN L CHT LNG THEO TIU CHUN QUC T ISO
9001:2008 Trang: 4 / 4

o Sau khi lm r thng tin yu cu ca khch hng, trng d n tin hnh lp bin
bn ghi nhn li ni dung thay i ca khch hng theo biu mu BMQLTD-01-
GPPM.
5.2.3 Chuyn sang bc x l tng ng ca quy trnh pht trin phn mm v
lu h s.

o Sau khi lp bin bn ghi nhn ni dung thay i, trng d xc nh ni dung v

phm vi thay i chuyn sang quy trnh pht trin phn mm x l.
o Trng d n thc hin lu bin bn ghi nhn thay i yu cu vo h s ca d
n.

6. LU TR

STT Tn h s Ni lu Thi gian lu Ghi ch

Bin bn lm vic Phng GPPM 1 nm sau khi Phng ch lu bn

1 kt thc cng mm trn h thng
vic dotProject.

Ch : Phng GPPM ch lu bn cng ca d n trong thi gian ang thc hin d n.

Sau khi d n hon thnh, ton b bn cng c chuyn sang lu ti phng HCNS
lu, phng GPPM ch lu bn mm.

7. PH LC
STT Biu mu Ni dung
1 BMQLT-01/GPPM Bin bn lm vic