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Mis2009 2 2 PDF
Mis2009 2 2 PDF
Neo Balaban
Methodological Approaches to
Evaluation of Information
System Functionality
Performances and Importance
of Successfulness Factors
Analysis
Summary
Article Info:
The necessitate of Information System functionality performances evaluation has
Management Information Systems, emerged from the importance of Information Technology in effectiveness and efficiency
Vol. 4 (2009), No. 2, of work processes in an organization, causing rapid growth of demands in sense of
pp. 011-017 resources performances in Information System. The main purpose of Information
Received 12 Jun 2008 System functionality performances evaluation is upgrading and especially improvement
Accepted 24 April 2009 in quality of maintenance.
UDC 005.21 ; 007:004
Key words
information system, knowledge management, information systems performance
1. The meaning and purpose of resources preservation and data integrity, in other
information system functionality words preservation of Information System
functioning at the desired level of successfulness.
performances evaluation
The following may be regarded as the most
The necessity to evaluate the functionality important factors that influence the success of an
performances of Information System has emerged information system: functionality of Information
from the importance of Information Technology in System; data quality; expected usefulness of
effectiveness and efficiency of work processes in Information System; expected usage simplicity of
an organization, causing rapid growth of demands Information System; self-efficiency of Information
in terms of resources performances in Information System user; usage of Information System;
System. Evaluation of Information System influence of information system on individuals;
performances means evaluation of performances in Information System users satisfaction and
hardware, software, computer networks, data and organizational factors.
human resources. The main purpose of Information System users satisfaction is often
Information System functionality performances used for the assessment of Information System
evaluation is upgrading and especially improvement functionality performances. The relation between
in quality of maintenance. Information System user and Information System
The Information System functionality functionality is very complex, since the
evaluation represents the procedure of assessing Information System user satisfaction depends on
how successfully Information System fulfills its interaction between a user and Information
objectives. The process of evaluation includes System, which determines users subjective rating
synthesizing and determining gathered individual on increased quality of his work. Nowadays,
scores with the purpose of forming common experts are using a number of different instruments
opinion about the functionality of evaluated for measuring the users satisfaction with the
Information System. In the process of expressing Information System, among which several are
general opinion professionals usually rely on their particularly emphasized: (a) the relation between
individual assessment abilities. Quality assessment user and Information Technology professionals,
and Information System oversights is done with (b) definition of demands for change in
the purpose of organizations Information System Information System, (c) current and prompt
Gordana Platia, Neo Balaban
information, (d) users level of training for work users and CBIS employees, communication
with Information System, (e) quality of output between users and CBIS employees, personnel
information, (f) quality of available documentation control over CBIS and organizational position of
and (g) users level of dependence on Information the CBIS unit.
System. De Lone and Mc Lean (1992) attempted an
evaluation of Information System successfulness,
2. Information system functionality and proposed 180 traits of Information System,
performances evaluation which they classified in six main categories: