UNIT 6

B: Good morning, Jennifer Lpez speaking, how can I help you?

A: Good morning, this is Sara Parker, I would like to speak to Mr. Jakes. Its urgent.

B: Where are you calling from?

A: Im calling from CI Exports.

B: Alright. Could you hold on please?

A: Yes, of course.

B: Thank you for your holding. Im afraid Mr. Jakes is currently out of town this week. Would
you like to leave a message?

A: Yes, please. Regarding the order of 11 January that hasnt arrived.

B: Sorry, I didnt catch that. Could you repeat that please?

A: Sure. There was an order of 11 January that hasnt arrived yet.

B: Alright, I see. Im sorry, we had a problem with the delivery. Well send you it as soon as
possible.

A: Thats perfect, thank you.

B: My pleasure Sara. Have a nice day.

A: Have a nice day you too.