Nama : Wiwi Sundari

NIM : 2720140019
Mata kuliah : Ilmu Komputer II
Fakultas : Ilmu Kesehatan (p2k)
Semester :VIII (delapan)

Correlations

TOTAL PER1 PER2 PER3 PER4 PER5 PER6 PER7

TOTAL Pearson Correlation 1 .486** .624** .551** .523** .515** .781** .643**

Sig. (1-tailed) .000 .000 .000 .000 .000 .000 .000

N 46 46 46 46 46 46 46 46

PER1 Pearson Correlation .486** 1 .463** .385** .280* .179 .330* .294*

Sig. (1-tailed) .000 .001 .004 .030 .117 .013 .024

N 46 46 46 46 46 46 46 46

PER2 Pearson Correlation .624** .463** 1 .642** .507** .159 .573** .556**

Sig. (1-tailed) .000 .001 .000 .000 .146 .000 .000

N 46 46 46 46 46 46 46 46

PER3 Pearson Correlation .551** .385** .642** 1 .511** .072 .453** .439**

Sig. (1-tailed) .000 .004 .000 .000 .316 .001 .001

N 46 46 46 46 46 46 46 46

PER4 Pearson Correlation .523** .280* .507** .511** 1 .142 .449** .336*

Sig. (1-tailed) .000 .030 .000 .000 .174 .001 .011

N 46 46 46 46 46 46 46 46

PER5 Pearson Correlation .515** .179 .159 .072 .142 1 .449** .279*

Sig. (1-tailed) .000 .117 .146 .316 .174 .001 .030

N 46 46 46 46 46 46 46 46

PER6 Pearson Correlation .781** .330* .573** .453** .449** .449** 1 .635**

Sig. (1-tailed) .000 .013 .000 .001 .001 .001 .000

N 46 46 46 46 46 46 46 46

PER7 Pearson Correlation .643** .294* .556** .439** .336* .279* .635** 1

Sig. (1-tailed) .000 .024 .000 .001 .011 .030 .000

N 46 46 46 46 46 46 46 46

**. Correlation is significant at the 0.01 level (1-tailed).

*. Correlation is significant at the 0.05 level (1-tailed).

 Correlations

TOTAL PER8 PER9 PER10 PER11 PER12 PER13 PER14

TOTAL Pearson Correlation 1 .659** .541** .441** .711** .398** .615** .704**

Sig. (1-tailed) .000 .000 .001 .000 .003 .000 .000

N 46 46 46 46 46 46 46 46

PER8 Pearson Correlation .659** 1 .396** .379** .346** -.140 .269* .593**

Sig. (1-tailed) .000 .003 .005 .009 .177 .035 .000

N 46 46 46 46 46 46 46 46

PER9 Pearson Correlation .541** .396** 1 .389** .318* .068 .337* .389**

Sig. (1-tailed) .000 .003 .004 .016 .326 .011 .004

N 46 46 46 46 46 46 46 46

PER10 Pearson Correlation .441** .379** .389** 1 .222 .114 .056 .319*

Sig. (1-tailed) .001 .005 .004 .069 .225 .355 .015

N 46 46 46 46 46 46 46 46

PER11 Pearson Correlation .711** .346** .318* .222 1 .401** .436** .402**

Sig. (1-tailed) .000 .009 .016 .069 .003 .001 .003

N 46 46 46 46 46 46 46 46

PER12 Pearson Correlation .398** -.140 .068 .114 .401** 1 .404** .203

Sig. (1-tailed) .003 .177 .326 .225 .003 .003 .088

N 46 46 46 46 46 46 46 46

PER13 Pearson Correlation .615** .269* .337* .056 .436** .404** 1 .520**

Sig. (1-tailed) .000 .035 .011 .355 .001 .003 .000

N 46 46 46 46 46 46 46 46

PER14 Pearson Correlation .704** .593** .389** .319* .402** .203 .520** 1

Sig. (1-tailed) .000 .000 .004 .015 .003 .088 .000

N 46 46 46 46 46 46 46 46

**. Correlation is significant at the 0.01 level (1-tailed).

*. Correlation is significant at the 0.05 level (1-tailed).

 Correlations

TOTAL PER15 PER16 PER17 PER18 PER19 PER20 PER21 PER22

TOTAL Pearson Correlation 1 .616** .435** .697** .676** .411** .603** .689** .793**

Sig. (1-tailed) .000 .001 .000 .000 .002 .000 .000 .000

N 46 46 46 46 46 46 46 46 46

PER15 Pearson Correlation .616** 1 .219 .523** .408** .021 .246* .497** .441**

Sig. (1-tailed) .000 .072 .000 .002 .445 .050 .000 .001

N 46 46 46 46 46 46 46 46 46

PER16 Pearson Correlation .435** .219 1 .326* .450** .197 .209 .262* .275*

Sig. (1-tailed) .001 .072 .013 .001 .095 .082 .039 .032

N 46 46 46 46 46 46 46 46 46

PER17 Pearson Correlation .697** .523** .326* 1 .623** .208 .363** .397** .390**

Sig. (1-tailed) .000 .000 .013 .000 .083 .007 .003 .004

N 46 46 46 46 46 46 46 46 46

PER18 Pearson Correlation .676** .408** .450** .623** 1 .333* .341* .453** .473**

Sig. (1-tailed) .000 .002 .001 .000 .012 .010 .001 .000

N 46 46 46 46 46 46 46 46 46

PER19 Pearson Correlation .411** .021 .197 .208 .333* 1 .228 .361** .362**

Sig. (1-tailed) .002 .445 .095 .083 .012 .064 .007 .007

N 46 46 46 46 46 46 46 46 46

PER20 Pearson Correlation .603** .246* .209 .363** .341* .228 1 .529** .656**

Sig. (1-tailed) .000 .050 .082 .007 .010 .064 .000 .000

N 46 46 46 46 46 46 46 46 46

PER21 Pearson Correlation .689** .497** .262* .397** .453** .361** .529** 1 .695**

Sig. (1-tailed) .000 .000 .039 .003 .001 .007 .000 .000

N 46 46 46 46 46 46 46 46 46

PER22 Pearson Correlation .793** .441** .275* .390** .473** .362** .656** .695** 1

Sig. (1-tailed) .000 .001 .032 .004 .000 .007 .000 .000

N 46 46 46 46 46 46 46 46 46

**. Correlation is significant at the 0.01 level (1-tailed).

*. Correlation is significant at the 0.05 level (1-tailed).

 BUTIR / R NILAI p Nilai R

Pernyataan PRDUCT (Sig.(1tailed)) Tabel Keterangan

MOMENT
PER1 0.486 0.000 0.01 0.378 VALID
PER2 0.624 0.000 0.01 0.378 VALID
PER3 0.551 0.000 0.01 0.378 VALID
PER4 0.523 0.000 0.01 0.378 VALID
PER5 0.515 0.000 0.01 0.378 VALID
PER6 0.781 0.000 0.01 0.378 VALID
PER7 0.643 0.000 0.01 0.378 VALID
PER8 0.659 0.000 0.01 0.378 VALID
PER9 0.541 0.000 0.01 0.378 VALID
PER10 0.441 0.001 0.01 0.378 VALID
PER11 0.711 0.000 0.01 0.378 VALID
PER12 0.398 0.003 0.01 0.378 VALID
PER13 0.615 0.000 0.01 0.378 VALID
PER14 0.704 0.000 0.01 0.378 VALID
PER15 0.616 0.000 0.01 0.378 VALID
PER16 0.435 0.001 0.01 0.378 VALID
PER17 0.697 0.000 0.01 0.378 VALID
PER18 0.676 0.000 0.01 0.378 VALID
PER19 0.411 0.002 0.01 0.378 VALID
PER20 0.603 0.000 0.01 0.378 VALID
PER21 0.689 0.000 0.01 0.378 VALID
PER22 0.793 0.000 0.01 0.378 VALID

Keterangan:
Dinyatakan VALID jika r product moment > r tabel atau
Dinyatakan VALID jika Nilai p(Sig.(1 tailed)) <1 %()

REABILITY

Case Processing Summary

N %

Cases Valid 46 100.0

Excludeda 0 .0

Total 46 100.0

a. Listwise deletion based on all variables in the

procedure.
 Reliability Statistics

Cronbach's Alpha N of Items

.909 22

No. 2 .

KEPUASAN PASIEN
Total
Pelayanan RS Puas Tidak Puas
Baik 27 319 346
Kurang Baik 7 25 32
Total 34 344 378

Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

PELAYANAN * KEPUASAN 378 100.0% 0 .0% 378 100.0%

PELAYANAN * KEPUASAN Crosstabulation

Count

KEPUASAN

PUAS TIDAK PUAS Total

PELAYANAN BAIK 27 319 346

KURANG BAIK 7 25 32

Total 34 344 378

 Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 7.085a 1 .008

Continuity Correctionb 5.471 1 .019

Likelihood Ratio 5.437 1 .020

Fisher's Exact Test .017 .017

Linear-by-Linear Association 7.067 1 .008

N of Valid Casesb 378

a. 1 cells (25,0%) have expected count less than 5. The minimum expected count is 2,88.

b. Computed only for a 2x2 table

Interprestasi :

Nilai P Value (0,017) < 5%

Maka H1 diterima

Kesimpulan : Ada hubungan antara pelayanan rumah sakit dengan kepuasan pasien .

Ukuran Keeratan Hubungan pelayanan RS dengan kepuasan pasien

Symmetric Measures

Value Approx. Sig.

Nominal by Nominal Contingency Coefficient .136 .008

N of Valid Cases 378

Interprestasi :

Dari tabel diatas diperoleh nilai C : 0.136 , Cmax : 0.707

Kemudian dibandingkan dengan Cmax ditentukan sebagai berikut :

Perbandingan nilai C dengan Cmax maka : 0.136 dibagi 0.707 = 0.192 .

Berdasarkan tabel klasifikasi batas batas nilai C derajat keeratan 0.192 dengan demikian hasil penelitian ini diklasifikasikan pada kategori
Lemah . Dengan demikian menunjukan bahwa pelayanan rumah sakit terhadap kepuasan pasien mempunyai daya keeratan sebesar 0.192 x 100%
atau sama dengan 19.2 % .
 Risk Estimate

95% Confidence Interval

Value Lower Upper

Odds Ratio for PELAYANAN

.302 .120 .763
(BAIK / KURANG BAIK)

For cohort KEPUASAN =

.357 .169 .754
PUAS

For cohort KEPUASAN =

1.180 .980 1.421
TIDAK PUAS

N of Valid Cases 378

Interprestasi :

OR > 1 sebagai faktor penyebab (resiko)

OR = 0 tidak ada pengaruh atau hubungan

OR < 1 sebagai faktor pencegah (preventif )

OR = axd/bxc

OR= 27x25/319x7 : 0.302

Nilai Odds Ratio pada tabel hasil adalah 0.302 . ini artinya pencegah (preventif) untuk pelayanan yang baik terhadap kepuasan pasien .

Dengan demikian odds pelayanan yang baik untuk pasien merasa puas adalah 0.30 kali dari pada pelayanan yang tidak baik .
No. 3

KEPUASAN PASIEN
Puas Tidak Puas
Pelayanan RS Total
Baik 12 219 231
Kurang Baik 4 20 24
Total 16 239 255

Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

PELAYANAN * KEPUASAN 255 100.0% 0 .0% 255 100.0%

PELAYANAN * KEPUASAN Crosstabulation

Count

KEPUASAN

PUAS TIDAK PUAS Total

PELAYANAN BAIK 12 219 231

KURANG BAIK 4 20 24

Total 16 239 255

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 4.865a 1 .027

Continuity Correctionb 3.110 1 .078

Likelihood Ratio 3.599 1 .058

Fisher's Exact Test .051 .051

Linear-by-Linear Association 4.846 1 .028

N of Valid Casesb 255

a. 1 cells (25,0%) have expected count less than 5. The minimum expected count is 1,51.

b. Computed only for a 2x2 table

Interprestasi :

Nilai P Value (0,051) > 5%

Maka Ho diterima

Kesimpulan nya Tidak ada hubungan antara pelayanan rumah sakit dengan kepuasan pasien .

Symmetric Measures

Value Approx. Sig.

Nominal by Nominal Contingency Coefficient .137 .027

N of Valid Cases 255