PERFORMANCE IMPROVEMENT OF THE

PROCESS BASED ON ISO 9001:2008

OF ABC LTD

By
Nuwan Perera
(HDBM-F-161-000)

A dissertation submitted in partial requirement of

Industrial Training of Higher Diploma in Business
Management

NATIONAL INSTITUTE OF BUSINESS MANAGEMENT

October 2017

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 Preface

(Only reasons for doing a study, research method used (if necessary for reader understanding), and
acknowledgements belong in a preface. Historical and other background information belong in the
text.)

Under the industrial training, I got the opportunity to work for ABC Company (PVT) Ltd, for the
divisional HR team. Due to the requirement of higher diploma in business management, I have
practiced to conduct, ISO 9001:2008 international quality standard for a recruitment process of a
senior merchandiser for Nike division.

To gain the required quality level, at the first stage, I have identified the current management
system and based the details; the ideal management system was introduced through building a
system chart and a grant chart. The difference between the current management system and the
ideal management system was the main aim to reduce the overall time of the recruitment process,
without effecting to the quality standers.

Throughout this project, you can observe the critical path that is visible in the grant chart, which
made the time reduction and the process of shifting the existing resources from the non-critical
activates to critical activates.

Through this project you can observe the quality standers that I have used to develop the system
chat, the grant chart, and the recommendations are also presented based on the international
standards.

This project had made the path to gain the practical experience form the industry to clarify the
theories which we had learned inside the lecture rooms. And the experience which I gain through
the training period had made an impact to achieve the success in my personal and to my carrier
life.

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 Acknowledgement

(Acknowledgements recognize the persons to whom the writer is indebted for guidance and assistance
and those to whom he is grateful for any special or non-routine aid. Good taste call for
acknowledgements to be expressed simply and tactfully)

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 Executive summary
Summary: Most organizations require the researchers to prepare and submit a separate
summary of the report. The summary (sometimes called Management Summary or Executive
Summary) is a thumbnail sketch of the whole report. It should not contain material that isnt
also in the main body of the report. It must work as a standalone piece, because many readers
will read only this section.

Proportions of readers who read each element of reports:

100%

55%

22%

Summary Main body Conclusions

1.1 Source: MRS Conference Workshop, Report Writing, 1989

The executive summary includes a definitive statement of the problem; a brief

description of research method and design; major findings and recommendations. It
is limited in length: one or more pages, 1000 to 1500 words, or something similar;
ascertain the institutional requirements. Because the executive summary is not really
one of the preliminaries, it is not included in the page numbering, even though it is
bound into the report.

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 List of figures

Figure No Description Page No

(a) PDCA cycle 14

(b) Back ground of ISO 9001:2008 19

(c) Conceptual frame work of system chart 18

(d) System chart 30

(e) Gantt Chart 30

List of tables

Table Description Page No

No
(1) Procedure & Timeframe 17

(2) Recommendation (Triple W Programme) 49,50

(3) Results 52

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Table of content

Preface ........................................................................................................................................ i

Acknowledgement ....................................................................................................................ii

Executive summary ............................................................................................................ iii,iv

List of figures ............................................................................................................................ v

List of tables.............................................................................................................................. v

1 Introduction ...................................................................................................................... 8

1.1 Introductory paragraphs ......................................................................................... 9,10

1.2 Statement of problem ................................................................................................ 10

1.3 Objective ................................................................................................................... 11

1.4 Significance of the study ........................................................................................... 12

2 Background ........................................................................................................... 13,14,15

3 Methodology .................................................................................................................... 16

3.1 Population & sampling .............................................................................................. 17

3.2 Instrumentation.......................................................................................................... 17

3.3 Procedure & timeframe ............................................................................................. 17

3.4 Conceptual Framework ................................................................................... 18,19,20

3.5 Validity & reliability ................................................................................................. 20

3.6 Scope & Limitations............................................................................................. 20,21

4 Data presentation (Current Management system) ................................................ 22-28

5 Data analysis ............................................................................................................. 29-30

6 Findings(Ideal management system) ...................................................................... 31-36

7 Conclusions( Practical Management system)......................................................... 37-44

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8 Recommendations ...................................................................................................... 45,47

9 Implementation of recommendations ...................................................................... 48,50

10 Results ........................................................................................................................ 51-52

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 01) Introduction
1) Introductory paragraphs

Based on the requirement of National Institute of Business Management, I have able to get an
internship opportunity to work for ABC Company (PVT) Ltd. And based on the internship
assignment, I have developed a system chat and a grant chart for a recruitment process of a
senior merchandiser, based on the ISO 9001:2008 International quality standards.

Company profile

1.2) Statement of problem

Recruiting a senior merchandiser for XXXX division, within 71 days.

Recruiting a senior merchandiser for XXXX division has taken more than76 days, after
building the ideal management system, the total time for recruiting a senior merchandiser have
drought down in to 71 days, which saving 5 working days. 5 working days is having the ability
to save direct and indirect cost of the organization which leads to increase the savings of the
organization.

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 1.3) Objective

To reduce the overall total time consumption of recruiting a senior merchandiser, without
affecting to the quality level of the outcome.

The objective has three parts,

Standard
Performance
Condition

Standard Performance Conditions

05 days. Reducing the Using system chart and

recruiting period from Gantt chat based on the
76 days to 71 days. standards of ISO
9001:2008
Adherence to the
company recruitment
process.

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1.4) Significant of the study

This report is important to reduce the overall time consumption of the recruitment process of a
senior merchandiser. By grafting the system chat and Gantt chat, had help to identify the waste
time consumption of the process. And the recommendations are help to improve the system to
gain the maximum quality outcome.

Emphasize on;

Path finding.
Empowering.
Aligning.
Modeling.

02) Background

(Chapter II is a review of the literature. It is important because it shows what previous

researchers have discovered. It is usually quite long and primarily depends upon how much
research has previously been done in the area you are planning to investigate. If you are
planning to explore a relatively new area, the literature review should cite similar areas of
study or studies that lead up to the current research. Never say that your area is so new that no
research exists. It is one of the key elements that proposal readers look at when deciding
whether or not to approve a proposal.

Chapter II should also contain a definition of terms section when appropriate. Include it if
your paper uses special terms that are unique to your field of inquiry or that might not be
understood by the general reader. "Operational definitions" (definitions that you have
formulated for the study) should also be included. An example of an operational definition is:
"For the purpose of this research, improvement is operationally defined as posttest score
minus pretest score". )

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This project is conducted through using the guild lines of ISO 9001:2008 International Quality
standard and Toyota Management system.

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03) Methodology
3.1) Population & sampling

Population
Recruiting a senior merchandiser

Sampling frame
All recruitment processes

Sampling
We cannot use any sampling method due to the restrictions of the HDBM.

3.2) Instrumentation

Maintaining a personal record book to record the recruitment process.

Using the ISO 9001: 2008 International Quality Standards ten question to collect the
necessary data.
1) Who are the beneficiaries from the intended system?
2) What are the requirements of external/ internal customer?

: Right Product
: Right Quality
: Right Quantity
: Right Time
: Right Price

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 3) What is the purpose of the intended system?

: Target Product
: Target Quality
: Target Quantity
: Target Time
: Target Price
4) What are the resources available for the intended system?

: M1 - (Men)
: M2 - (Machines and equipments)
: M3 - (Materials and service)

5) What is the system boundary?

6) What is the process to transform the resources (input) to achieve the objective (outcome)
of the system?
7) How to compare the desired results (objectives) and the achieved results (objective) and
identify the gap?
8) How to respond with the resources to bridge the above gap for having the desired results?
9) How to establish recorded to provide evidence of conformity to above requirements?
10) How to audit the above steps to ensure the continual improvement?

3.3) Procedure & Timeframe

October November December

Activity W W W W W W W W W W W W W W
1 2 3 4 1 2 3 4 5 1 2 3 4 5

Collecting Data

Analyze Data

Implementation

Report Writing

Table (1)

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3.4) Conceptual Framework

3.4:1) ISO 9001:2008

ISO 9001:2008 quality standers is giving the guidelines to improve the recruitment process of a
senior merchandiser, which is valuable to reduce overall time consumption to recruit the most
suitable person for the open job position without making any affect to the quality level of the
outcome.

For this project, following rules have been considered while drawing the system chart.

There should be only one output from a given activity, but there can be
many inputs to a given activity.
Underline the variables and take the variables backward from the activity
box.

Following standards have been followed throughout drawing the system chat and the Gantt chart.

The presentation of the resources has to be presented in the top of the

square. Resources should be included in the hexagon.

The following formats have used to draw the ideal system management chart.

M1 M2 M3 M1 M2 M3

Figure (c)

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 This project was conducted according to the ISO 9001:2008 international Quality management
system under the following framework.

Management
responsibility

Satisfaction

Customers
Measurement analysis and
Resource Management
improvement
Customers

Product Realization

Requirements Consumption
Input Production/
Output

Figure (b)

This illustration shows that Customer play a vital role in defining requirements as inputs. The
outcome of the management system develop based on the above international standard will be
achieved using the PDCA (P-Plan, D- Do, C- Check, A- Action).

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PCDA cycle

Figure (a)

Process approach for management system development

i. Write the transformation process from begin to end using the current management system
Process Chart.
ii. Write the above process end to begin- System Chart.
iii. Set the quality standard for each activity of the process- Quality Plan.
iv. Develop an effective and efficient method for each activity of the process- Method Data
base.
v. Allocate resources to each activity by considering the method of the activity- Resource
Allocation.
vi. Set the time standard for each activity- Time plan.
vii. Schedule resources to minimize process cycle time- Gant Chart
viii. Identify the critical and non-critical activities- Critical Path.
ix. Identify the floating time of each activity and balance the resources- Resource
balancing
x. Allocate more resources in to the critical activities and reduce the process cycle time-
Crash progeamming.
xi. Apply technology with the ECRS principle- Reengineered process.
xii. Develop the monitoring system (QQTC) - Measurement & Analysis.
xiii. Develop a responsibility system- Management responsible

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3.5) Validity & Reliability
The questioner for collecting data and information of the current system is based on the ISO
9001: 2008 International Quality Standard. Therefore we can obtain relabel information.

3.6) Scope & Limitations

Scope,

In this project we pay the attention only for the senior merchandiser recruitment process of the
XXXX division.

Location

ABC Company,
532 Galle Road,
Colombo 3.

Limitations,

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 04) Data presentation

Current Management System

01. Who are the beneficiaries from the intended system?

: External customer- Restaurant

The restaurant, where the book cupboard order have made, for the purpose of, keeping
the menus and other various magazines.

02.What are the requirements of external customer?

: Quality - Shape, Strength, Color, Finishing, Weight.

: Quantity - 4 racks.
: Time - Order quality of giving time.
: Product - Book Cupboard.

03.What is the purpose of the intended system?

: Target Quality- Full fills the given design of the book cupboard.
: Target Quantity
: Target Time production quality hours.
: Target price - Unite price.

04.What are the resources available for the intended system?

: M1 - (Men)
Carpenter (a).
Helper (a1).
Helper (a2).

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 Helper (a3).
Painter (b)

: M2 - (Machines and equipments)

Hand drill (c).
Cutting and Plane machine (d).
Saw (e).
Sander (f).
Router (g).
Paint brush (h).
Screw Driver (I).
Hammer (j). (j2).
Tape (k)
Square Meter (l).
Pencil (m).

: M3 - (Materials and servicers)

Timber (n).
Nails (o), (o2).
Polish (p).
Tinnier (q).
Sand sheets (r).
Cloths (s).
Hinges (t).
Handle (u).
Potty (v).
Polish (w).
Pencil (u).
Hard Board (x).
Electricity (y).

05.What is the system boundary?

: Boundary of the carpenters workshop land, where the book cupboard is manufacturing.

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06.What is the process to transform the resources (input) to achieve the objective (outcome)
of the system?

: Selecting the suitable fiber.

: Measuring and marking the measurements.
: Cutting the fiber based on the required design.
: Smoothing the cut fiber.
: Drilling the holes.
: fixing the frame.
: Measuring the squires.
: Assembling the shelves.
: Cutting the extra boarders.
: Fixing the extra boarders.
: Fixing the hard board to the back.
: Assembling the doors.
: Drilling the holes.
: Fixing the doors.
: Filling the nail holes.
: Sanding the cupboard.
: Fixing the handle.
: Apply 1st code polish.
: Sanding the cupboard
: Apply the polish.
: Drying the cupboard

07.How to compare the desired results (objectives) and the achieved results (objective) and
identify the gap?

: Measure the squires.

: Measuring the length.
: Tipping on the cupboard.
: Filled nail holes.
: Strength of the cupboard.

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 : The thickness of the fiber.
: Quality of the handle.
: Hammered nails.

08.How to respond with the resources to bridge the above gap for having the desired results?

: Before fixing the frame, using the drill to make to holes.

: Filling the sunken nail with potty.
: Before fixing the other shelves, measuring the squires using the squire meter.
: The thickness of the fiber has to be based on the desired quality level.
: Using the Sander to sand the cupboard.
: Using the Plane to smooth the fiber.

09.How to establish recorded to provide evidence of conformity to above requirements?

: Giving the information on a written document.

10.How to audit the above steps to ensure the continual improvement?

: Customer Feedback.
: Number of fiber which has been wasted to do the manufacturing.
: The time which taken to build up the cupboard.
: The time which has taken to dry up the paint.
: No of nails wasted to build the cupboard.
: Wastage of polish and thinner for the painting.
: Wastage of hardboard.

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 05) Data Analysis

Gantt chart and the System Chart

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vii) Identify the floating time of each activity and balance resource.

(H I) Process of making the shelves.

This process is a non-critical activity, so based on that, we can shift the resources
to the critical activity. We can shift the H activity resources by shifting the
beginning time in 140 min.

(K) Process of making the back hard board.

This process is a non-critical activity, we can start the process in the 140 min and
starting the L process in the 150 min. this will provide more time for the critical
activities and it will provide more resources to the critical activities.

(O and P)- Process of cutting the boarders.

This non critical activity can be start in the 250 min, and P process can be started
in the 277 min, by doing this changers, it will provide more time for the critical
activities and it will provide more resources to the critical activities.

(S, T, U, V) Process of making the cupboard doors.

If we can change the time of measuring, cutting, can assembling process begin in
the 148 min we can use non critical activity resources to the critical activities can
make the process more effective and efficient. And we can use the recourses more
effectively and efficient.

(A1 and A5) Paint mixing with tinnier.

If we can mix the required paint with tinnier in the 300,330 min we can use the
time and the resources to the critical activity and finish the cupboard in limited
time period.

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Page | 24
06) Findings

Ideal Management system

To improve the process, I recommend following as for the ideal management system.

Purchase a generator for overcome the difficulties in electricity failures.

Purchase a dryer to quickly dry up the pain and other polish to overcome the weather
problems.

Requite more labors

- One helper as the carpenter.

Purchase a polish gun to spray the polish.

Make a proper plan to utilize the human recourse and directing them to contribute to the
other processes, while they do not contribute to any other activities.

Using another helper to mix the paint, while the carpenter finishes the work.

The ideal management system is design based on to expand the business in another
2 years of time.

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01) Who are the beneficiaries from the intended system?

: External customer- Restaurant.

The restaurant, where the book cupboard order have been made, for the purpose of,
keeping the menus and other various magazines.

02) What are the requirements of external customer?

: Quality - Shape, Strength, Color, Finishing, Weight.

: Quantity - 06 racks.
: Time - Order quality of giving time.
: Product - Cupboard with extra shelf.

03) What is the purpose of the intended system?

: Target Quality - Full fills the given design of the cupboard.

: Target Quantity
: Target Time production quality hours
: Target price - Unite price

04) What are the resources available for the intended system?

: M1 - (Men)
Carpenter.
Helper.
Helper.
Helper.
Painter.
Helper.

: M2 - (Machines and equipment)

Hand drill.
Cutting and Plane machine.
Saw.
Sander.
Router.
Paint brush.
Screw Driver.
Hammer.

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 Tape.
Square Meter.
Pencil.
Generator.
Dryer.
Polish gun.

: M3 - (Materials and servicers)

Timber.
Nails.
Polish.
Tinnier.
Sand sheets.
Cloths.
Hinges.
Handle.
Putty.
Polish.
Hard Board.
Electricity.

05) What is the system boundary?

: Boundary of the carpenters workshop land, where the cupboard is manufacturing

06) What is the process to transform the resources (input) to achieve the objective (outcome)
of the system?

: Measuring all the required timber at the same time.

Frame, Shelfs, Boarders, Doors, Hard board

: Cutting all the timber at the same time using the cutting machine.

Frame, Shelfs, Boarders, Doors, Hard board

: Smoothing the cut fiber.

: Drilling the holes.
: fixing the frame.

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 : Assembling the doors.
: Measuring the squires.
: Assembling the shelves.
: Fixing the extra boarders.
: Fixing the hard board to the back.
: Drilling the holes.
: Fixing the doors.
: Filling the nail holes.
: Sanding the cupboard.
: Fixing the handle.
: Apply 1st code polish.
: Sanding the cupboard.
: Apply the polish.
: Drying the cupboard.

07) How to compare the desired results (objectives) and the achieved results (objective) and
identify the gap?

: Measure the squires.

: Measuring the length.
: Tipping the cupboard.
: Filled nail holes.
: Strength of the cupboard.
: The thickness of the fiber.
: Quality of the handle.
: Quality of the hammered nails.

08) How to respond with the resources to bridge the above gap for having the desired results?

: Before fixing the frame using the drill to make to holes.

: Filling the sunken nail with putty.
: Before fixing the other stands measuring the squires using the squire meter.
: The thickness of the fiber has to be based on the desired quality level.
: Using the Sander to sand the cupboard.
: Using the Plane to smooth the fiber.
: Use the pain spray gun to apply the polish.

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09) How to establish recorded to provide evidence of conformity to above requirements?

: Giving the information on a written document.

: Giving pre determine quality standard for each and every product.

10) How to audit the above steps to ensure the continual improvement?

: Customer Feedback.
: Number of fiber which has been wasted to do the manufacturing.
: The time which taken to build up the cupboard.
: The time which has taken to dry up the pain.
: No of nails wasted to build the cupboard.
: Wastage of polish and thinner for the painting.
: Wastage of the hardboard.

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 07) Conclusion

The main difficulties, which is affecting to implement the ideal management

system.

Constraints + Ideal management system = Practical

management system

Constraints

Electricity failures.

In the production geographical area, there are regular electricity failures. Because of this
reason, the carpenters cannot use the required electric machines and equipments for the
manufacturing process. To overcome this problem the owner has use the manual working
methods and tools. Because of using the manual methods and tools, number of defects
will get increased and the product quality will get affected.

Weather Conditions.

Based on the changing weather conditions, the pre-determined drying time will get
increased to dry up the applied polish. Because of this reason, the order filling time will
get increase and the customer will get dissatisfied because of the dilly.

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 Lack of labor.

There only five employees who are employed in the organization. Because of this reason,
the working efficiency and effectives is getting reduced based on lack of employees,
Based on this problem, there is a tendency to make difficulties on implementing the ideal
management system and get the design quality level of the product.

Wastage of paint and polish.

Based on the electricity failures and lack of labor, prepaid paint will get dry and get
wasted. So it will effect to the cost and it will decrease the quality level of the product,
which is leading to make dissatisfied customer.

When the Cupboard frame and other shelves are getting late to fix, the painters labor
productivity and labor cost competitive will get reduced and ultimately it will affect to
the overall value of the organization.

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Practical management system
01) Who are the beneficiaries from the intended system?

: External customer- Restaurant

The restaurant, where the book cupboard order have been made, for the purpose of,
keeping the menus and other various magazines.

02) What are the requirements of external customer?

: Quality - Shape, Strength, Color, Finishing, Weight.

: Quantity - 06 racks.
: Time - Order quality of giving time.
: Product - Cupboard with extra shelves.

(03)What is the purpose of the intended system?

: Target Quality - Full fills the given design of the cupboard.

: Target Quantity
: Target Time Production quality hours.
: Target price - Unite price.

(04)What are the resources available for the intended system?

: M1 - (Men)
Carpenter.
Helper.
Helper.
Helper.
Helper
Painter

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 : M2 - (Machines and equipments)
Hand drill.
Cutting and Plane machine.
Saw.
Sander.
Router.
Paint brush.
Screw Driver.
Hammer.
Tape.
Square Meter.
Pencil.

: M3 - (Materials and servicers)

Timber.
Nails.
Polish.
Tinnier.
Sand sheets.
Cloths.
Hinges.
Handle.
Potty.
Polish.
Pencil.
Hard Board.
Electricity.

(05)What is the system boundary?

: Boundary of the carpenters workshop land, where the cupboard is manufacturing

(06)What is the process to transform the resources (input) to achieve the objective (outcome)
of the system?

: Measuring all the required timber at the same time

Frame, Shelfs, Boarders, Doors, Hard board.

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 : Cutting all the timber at the same time using the cutting machine

Frame, Shelfs, Boarders, Doors, Hard board

: Smoothing the cut fiber.

: Drilling the holes.
: fixing the frame.
: Assembling the doors.
: Measuring the squires.
: Assembling the inner stands.
: Fixing the extra boarders.
: Fixing the hard board to the back.
: Drilling the holes.
: Fixing the doors.
: Filling the nail holes.
: Sanding the cupboard.
: Fixing the handle.
: Apply 1st code polish.
: Sanding the cupboard.
: Apply the polish.
: Drying the cupboard.

(07)How to compare the desired results (objectives) and the achieved results (objective) and
identify the gap?

: Measure the squires.

: Measuring the length.
: Tipping the cupboard.
: Filled nail holes.
: Strength of the cupboard.
: The thickness of the fiber.
: Quality of the handle.
: Quality of the pain or the thickness of the paint and tinnier.

(08)How to respond with the resources, to bridge the above gap for having the desired
results?

: Before fixing the frame using the drill to make to holes.

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 : Filling the sunken nail with putty.
: Before fixing the other stands measuring the squires using the squire meter.
: The thickness of the fiber has to be based on the desired quality level.
: Using the Sander to sand the cupboard.
: Using the Plane to smooth the fiber.
: Use the pain spray gun to apply the polish.

(09)How to establish recorded to provide evidence of conformity to above requirements?

: Giving the information on a written document.

: Giving pre determine quality standard for each and every product.

(10) How to audit the above steps to ensure the continual improvement?

: Customer Feedback.
: Number of fiber which has been wasted to do the manufacturing.
: The time which taken to build up the cupboard.
: The time which has taken to dry up the paint.
: No of nails wasted to build the cupboard.
: Wastage of polish and tinnier.
: Wastage of hardboard.

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 08) Recommendations

Recommendations for implementing the practical management system

Manage to measure the required timber all at the same time

Measuring the entire required timer all the same time will reduce time for the
manufacturing process. Because the entire measuring process can be done through
a single person and the other people can be utilize to other predicting activities.
Based on this method, the quality level of the process will get increased, based on
the specialization of the job and it will provide quality measurements without any
defects and errors.

Cutting the require timber all at the same time

Cutting the required timber at the same time will reduce the time to manufacture
the cupboard. It will reduce the electricity chargers, human working hours and it
will increase the value of the product. Recommending a person who is specialize
in cutting timber will be the competitive advantage to the organization to increase
the value of the business.

Smoothing the cut timber all at the same time.

By conducting the pervious recommendations, will help to do the manufacturing

process more effectively and efficient and smoothing process also can be done all
at the same time to reduce the time for manufacturing. This will reduce the
number of working hours, electricity, number of sanding papers, and increase the
quality level of the process.

Fixing the frame, shelves, boarders, back hard board, and doors.

If the measuring cutting and smoothing processes are dine based on above
recommendations the carpenter have the ability to fix the frame. Shelves,
boarders, back hard board and assembling and fixing the doors all in the same
process.
This will reduce the required time for to finish the product and this will increase
the quality of the product.

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 Mixing the polish.

If the manufacturing process conduct based on the recommendations, applying

paint process can be change. I recommend mixing the required polish all at the
same time to reduce the time of the manufacturing process.

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 09) Implementation of
Recommendations (3W)
Item What to be done When to be Who is Remarks
(Recommendation) completed responsible

Measure timber. Measure the required At the Carpenter and Have to concern about
timber all at the beginning of helper. the required quantity
same time. the process, all and required quality of
the required the timber and make
timber quantity sure that they are
have to be following time correct
measured using standers.
the same
human recourse
and at the same
time.
Cutting timber. Cutting the require After Carpenter and Have to concern about
timber all at the measuring all helper. the required quantity
same time. the required and quality level of the
quantity of timber and have to leave
timber. an extra margin, for the
unexpected situations.

Soothing the cut. Smoothing the cut After cutting Helper. Have to smooth
Timber. timber all at the the required properly till it comes to
same time. timber. the expected quality
level, and have to use
the soothing machine
for the smoothing
process.

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Fixing the timber. Fixing the frame, After soothing Carpenter, 1st stage fix the frame,
shelves, boarders, the timber to and helper. 2nd stage fix the shelves.
back hard board, and the required 3rd stage fix the
doors. quality level. boarders on the shelves,
4th stage assemble the
doors,
5th stages fix the back
hard board.

Polish and paint. Mixing the polish. Before the Helper. Mixing the pain and
fixed cupboard polish have to be done
get cleaned. at the same time, but
have to concern about
the time period to apply
the 2nd code on the
sanded cupboard. And
the time taken by the
carpenter to finish the
cupboard.
Table (2)

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 10) Results
Current Q, C, D Desired Q, C, D Ideal Q, C, D Achieved Q, C, D

Q C D from the Expected Q C D In case the ideal After the

current management management system implementation of the
system is implemented what practical management
is Q C D system, what is Q C D

(Forecast) (Actual)

Table (3)

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