And Full Service

Collection Agency

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Creditors have better
memories
than debtors.
Benjamin Franklin

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How would your business change
if your patients suddenly
remembered to pay
what they owed you?

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We understand debtors and how to ensure theyll pay you.
Since 1970 weve led the industry in profit recovery.

We know what motivates patients to pay their bills.

We develop and test our services for maximum response.

We have an organized, proven system that works.

We combine best practices with leading-edge technologies
for superior results.

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Thats why Transworld Systems has
the best debt recovery rates
in the industry.

In fact, Transworlds recovery rate is

consistently four times higher
than the National Collections Industry
average.

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 Listen to the Experts

Transworld gets credit

for the highest recovery rate
in the industry.
Barrons

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 Transworld Systems

recovered in excess of

$700 million for more than

60,000 clients in 2007, including

many Fortune 500 companies

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 How much of that
$700 million was yours?

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 About Transworld Systems

OUR MISSION

Transworld Systems will

consistently provide clients with
the industry-leading receivables recovery rate,
through a relentless pursuit of quality,
supported by innovative technologies.

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 Traditional Approach

Most companies take a two step

traditional approach:

1 2

STEP ONE: STEP TWO:

In-House Efforts Percentage
Collection Agencies

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 Traditional Approach

STEP ONE: In-House Efforts

You mail invoices out in a timely manner. The second notice goes
out 30 days later.

Then what?
Chasing after accounts hours on the phone tracking down
patients unsuccessful efforts continue 90, 120 even 160 days.

Chances of recovery get slimmer and

slimmer.

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Time is Money

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In fact, at 12 months,
only 1 in 100 patients
will pay you!

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 Traditional Approach

STEP TWO: Percentage Collection Agency

You submit delinquent accounts to a percentage collection agency.

They keep 30 to 50% of what they recover and e v e ntually you receive
some money.

Youve sacrificed a huge percentage

of y our profits.

Profits that are rightfully yours.

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 Traditional Approach

Hows a traditional approach working for you?

Are you satisfied that your staff spends so much of its time on
delinquent accounts that wont be paid?

Are you satisfied paying a percentage collection agency 30 to 50%

of the money that is rightfully yours?

Are you satisfied with the ROI youre getting on collection of past
due accounts?

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 I believe that if you show
people the problems and you
show them the solutions, they
will be moved to act.
Bill Gates

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 The Solution:
Transworld Systems

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 Transworld Solutions

Traditional Approach to A/R

Clients
Traditional Agency Approach
In-House Efforts

Statements Percentage agency

Letters takes 30 50% of amount collected
Phone Calls

Transworld Approach to A/R

Clients GreenFlag Profit Recovery Transworld Systems Legal
In-House Efforts Written Demands Verbal Demands Demands

Statements Series of letters sent client Phone-based traditional

determines #, timing and attitude profit recovery
of letters

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 The Power of Fixed Fees

How does the power of GreenFlags

Fixed Fees work?

You pay only a fixed fee for each account

Fixed fees average $10* per account
No percentages are taken with GreenFlag services

*Company average

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 Listen to the Experts

In addition to the superior

collection rate and speed of recovery,
Transworlds low fee provides the
client with a 30%-70% savings.
FORBES Magazine

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 GreenFlag Advantages

P AY LE S S
G r e e n F la g f la t f e e s a v e r a g e le s s t h a n
$ 10 p e r a c c o u n t.

N ET MO RE MO N EY
N o p e r c e n t a g e s t a k e n ; a ll r e c o v e r e d
m o n e y s e n t to yo u

R A P ID R E S U L T S
E a r ly a c t io n b y a n o u t s id e p a r t y
m o t iv a t e s p a y m e n t s

R E T A IN C O N T R O L
2 4 /7 w e b a c c e s s t o m a n a g e
a c c o u n t s in r e a l t im e

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 The Power of Early Intervention

Why does using GreenFlag early

make such a difference?

The longer you wait, the less youll recover

The conflict is deflected quickly away from you so you can save
your patient relationships

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 The Power of 3rd Party Intervention

Why is contact from an outside party

more effective than in-house efforts?

The patient knows youre serious about getting your money

The patient is concerned his debt will affect his ability to get credit

The patient knows your efforts to collect will continue until he pays

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 The Power of Written Demands

Why do GreenFlag written demands

work so well?
Return address is from one of
the 100+ offices nationwide

You choose the tone of the

demand: diplomatic or more
intensive

You have messaging options

Well send Thank You notices

upon request to help you retain
valued patients

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 The Power of National Coverage

Why does a national presence improve

your chances of being paid?

You get local service with national coverage in 100+ offices in the
United States & Puerto Rico
We match the zip code of your patient with the nearest regional
office
Patients take a demand letter more seriously when the return
address is just around the corner.

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 The Power of Control

Why is it important to be in control of

submitting & withdrawing accounts?

You need to be in charge because this is y our business.

Y ou decide which accounts should get attention and how
aggressive to be
Y ou decide when to add, delete or put accounts on hold and we
charge no penalties
Y ou check your real time reports 24/7 so you can make the best
choices for your accounts

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 24/7 Real Time Reporting

Client controls all starts and stops

Ability to access, update, and manage accounts online
Real-time, web-based account reporting
24/7 access to account information

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 Listen to our Clients

We have been Transworld clients for the past eleven years,

and have been very pleased with the recovery results they
provide. The Online Client Portal makes it easy for my staff
to submit debtors and access account informationI
h ig h l y r e c o m m e n d T r a n s w o r l d S y s t e m s
In c . to any practice interested in improving their cash flow
and reducing collection costs.
Jerry A. Nelms, D.O. Physician and Surgeon, Jerry A. Nelms, D.O. Inc.

At first, it sounded too good to be true, but when

Transworld showed me they were already working with over
10,000 other practices, I figured they must be doing
something rightIn t h e f ir s t 9 0 d a y s I
n o t ic e d a n in c r e a s e in m y c a s h f lo w and
I use them every month on my slow paying patients and
insurance companies.
David S. James, D.O. Physician, Green Country Physicians Group 28
 Listen to our Clients

This Transworld Systems product makes my job so much easier,

as it effectively communicates to our patients and insurance
companies that their account is delinquent. The return has been
great with 86.4% of our insurance accounts responding and
74.9% of dollars collected.
Catherine Cantor, A/R Coordinator, HSS&P

In todays economy it is more difficult than ever to maintain a

healthy profit margin, and Transworld has proven to be the most
logical first step in the recovery of delinquent accounts. I have
only good things to say about Transworld.
Linda Lukaik, Billing & Collections Mgr. Northtowns Oral Surgery

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 The Power Beyond GreenFlag

What happens if patients dont pay

after GreenFlag demand letters?

You decide if you want to go to the next step: verbal demands

You benefit from a professional team of well-trained collectors
using industry-leading technology from telephone centers
throughout the country. No fees unless additional money is
recovered.
You can move to legal action and Transworld Systems pays all
attorney and court fees

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 GreenFlag Insurance Resolution

Tired of Insurance company

stall tactics delaying your
cash flow?
Transworld Systems is the
leader in providing medical
and dental practices with
better tools for recovering
slow paying accounts and
expediting reimbursement
from insurance companies.
Our proven third party
demands reprioritize your
claims, resulting in swifter,
more accurate resolution.

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 Why GreenFlag Works

In s u r a n c e c o m p a n ie s w ill r e s p o n d
s o o n e r t o a t h ir d p a r t y . If a collection
agency demand citing specifics came to your office,
would a staffer handle it or would a supervisor? It is
no different at a claims office and resolution speeds
up dramatically when a supervisor gets involved.
S t a t e s t a t u t e s a r e s p e c if ic as to the time
and manner of violations for not responding with a
payment or explanation. We will cite a specific state
statute and number that may have been violated.
L o c a l im p a c t . With over 100 offices nationwide,
insurance carriers are contacted by a local TSI office
giving you and your staff third party clout with local
impact.
A ll p e r t in e n t c la im in f o r m a t io n on each
demand as well as instructions to pay you directly. 32
 The Results Say it all

A surgical hospital submitted 265 claims totaling $622,000. In 60

days, T r a n s w o r ld r e c o v e r e d m o r e t h a n
$ 4 0 0 ,0 0 0 a t a t o t a l c o s t o f $ 2 ,1 2 0 .

A large, non-profit hospital assigned Transworld 120+ day-old claims

totaling $584,000. T r a n s w o r ld r e c o v e r e d m o r e
t h a n $ 3 8 5 ,0 0 0 in 7 5 d a y s .

Since July 2001, Transworld has collected over $ 6 0 0 , 0 0 0 for

our office in delinquent insurance claims with their Insurance
Resolution program. The collection cost was a mere 1 . 1 % ! Were
now also using Transworld on our private pay accounts and getting
5 0 % r e c o v e r y a t 2 % c o lle c t io n c o s t !

---Ruby Dus t, Adminis trator, S urg e ry , Inc.

Re-directing funds previously spent on in-house collection letters and

efforts im p r o v e d o u r b o t t o m lin e by increasing
revenue and decreasing overhead. 33
 Transworld Systems

Transworld Systems is simply the best

solution to Accounts Receivable management
and overdue accounts.

Take action today and maximize your

cash flow.
Contact:
Daniel H. Wells
Medical Specialist
978 557 2100 X31
978 460 0172 cell
Daniel.Wells@TransworldSystems.com

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