OM Assignment

Q.B
1) Long waiting time for service
2) Customer Complaints for poor service quality
3) Poor Service Environment - 7P
4) Shortage of service capacity
5) miscommunication of service concept with effects its implemented service package
( service concept + service pacakge )

Introduction ( 500 words )

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Introduce the assignment ( 2-3 Lines )
Brief Background of Selected Organization
Nature of Products or Services
What are the order winning criteria --> that determine the operations objective
( QSDFC )

Main Body Report ( 2000 words ) + 10% 300 words in main body
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2) Literature Review
2.1) Theories, in practice (what are applied?) your view
2.2)
2.3)
2.4)
2.5)

3) Analyses of Problems , Root Cause and Suggested Solutions ( can be one or

multiple )
3.1) Link to 2.1 -> Identify what the problem is and explain why it could have
arisen, what the root cause is and explain why that is the root cause
and how does this root cause affect the opns objectives ->
order winning criteria -> corporate strategy
3.2) Link to 2.2
3.3) Link to 2.3
3.4) Link to 2.4
3.5) Link to 2.5

4) Evaluation of Suggested Solutions

Demonstrate how in practice , each solutions for the root causes favours or
constrains ( Pros or Cons )
to achieve opns objectives of order winning criteria of Corporate Stradegy
4.1)
4.2)
4.3)
4.4)
4.5)

Recommendations and Conclusion ( 500 words )

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Through out from 4 , company should do this ... that can help you to achieve
this ... and strengthen the corporation strategy
5.1) Justify each recommandation based on achieving the opns objectives -> order
winning criteria -> cooperate strategy
5.2)
5.3)
5.4)
5.5)