Tricia Smiley

(408) 599-4797
triciasmiley@gmail.com

PROFILE

I am currently a student at Arizona State University Online and am on course to finish my Bachelors Degree by
June 2018. I currently hold an Associates Degree in Social Sciences and will receive a Bachelors Degree in
Educational Studies. I plan on working towards my Masters Degree in Educational Counseling in order to become
an academic advisor at the higher education level. I am an extremely hard worker who is not only reliable, but is
willing to learn new things everyday! I am also great at multitasking and am an effective communicator. I am
currently a Shift Supervisor at Starbucks and have great experience in management as well as customer service. I
have ample experience with working in both slow and fast paced environments with the attitude to push forward and
constantly succeed.

EDUCATION
Branham High School
San Jose, CA
Graduated: June 2014

De Anza College
Cupertino, CA
Graduated: June 2016
Degree: Social and Behavioral Sciences

Currently Attending:
Arizona State University
Tempe, AZ (online)
Degree: Educational Studies
Graduation: June 2018

WORK EXPERIENCE

Starbucks, Shift Supervisor

2014-present

Greets all customers with fast, friendly, personalized service and develops a rapport with customers by
learning their names, favorite drinks and food items.
Accurately rings sales orders into cash register and counts back change to customers in a courteous and
friendly manner.
Answers customer questions regarding coffee blends, preparation, and product freshness.
Manages inventory and is responsible for inventory counts and restocking
Educates customers by presenting and explaining the coffee drink menu
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to
standard and to set a positive example for the shift team.
 Assists with new partner training by positively reinforcing successful performance and giving respectful
and encouraging coaching as needed.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and
connecting with the customer. Discovers and responds to customer needs.
Follows all cash management and cash register policies and ensures proper cash management practices are
followed by shift team.

Yogurtland
2013-2014

Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
Ensures company standards are maintained and complies with policies and
procedures. Upholds and executes the vision and mission of Yogurtland and assist others in
doing the same.
Assist in training, coaching and development of newly hired Associates.
Taste product to ensure quality standards are met.
Is the role-model for outstanding customer service and overall Associate standards.
Ensures cleanliness, health and safety standards are maintained at all times.
Other job-related activities as requested by Store Leader.
Ability to maintain a fast pace.
Ability to problem solve quickly and effectively.
Effective customer service skills delivered with a friendly disposition.
Ability to handle responsibility.
Ability to communicate clearly and concisely.

Cold Stone, Ice Cream Server

2012-2013

Organized and served all offered ice cream dishes, including sundaes and milkshakes.
Record customer orders into the POS System.
Prepared baked goods: cakes, brownies, waffle cones, and cupcakes
Ran the store when manager wasnt present

EXTRACURRICULAR/ACTIVITIES/AWARDS/HONORS/SKILLS
Competitive Softball (14 years) 2000-2014
Field Hockey (2 years) 2011-2013
Member of Phi Theta Kappa Honor Society 2016-present

Licenses/Certificates
Food Handlers Card
CPR Certification
Basic First Aid and AED

REFERENCES AVAILABLE UPON REQUEST