EDUCATION Children's Hospital BOSTON Boston, MA Operations Manager, Department of Medicine 2007-2009 Led team of 15 administrative staff who provided clinical support to over 60 clinicians on a clinic floor consisting of 5 independent outpatient programs. Participated in strategic planning for clinical expansion to multiple satellite locations.
EDUCATION Children's Hospital BOSTON Boston, MA Operations Manager, Department of Medicine 2007-2009 Led team of 15 administrative staff who provided clinical support to over 60 clinicians on a clinic floor consisting of 5 independent outpatient programs. Participated in strategic planning for clinical expansion to multiple satellite locations.
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EDUCATION Children's Hospital BOSTON Boston, MA Operations Manager, Department of Medicine 2007-2009 Led team of 15 administrative staff who provided clinical support to over 60 clinicians on a clinic floor consisting of 5 independent outpatient programs. Participated in strategic planning for clinical expansion to multiple satellite locations.
Copyright:
Attribution Non-Commercial (BY-NC)
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Download as DOC, PDF, TXT or read online from Scribd
Rose 30 Mercer Street • South Boston, MA 02127 • 603-731-6120 • aprose@bu.edu
EDUCATION BOSTON UNIVERSITY GRADUATE SCHOOL OF MANAGEMENT Boston, MA
Candidate for MSIS-MBA dual degree, May 2011 • Health Sector Management Program • Health Sector Management Association, Member • Boston University MBA Consulting Association, Class of 2011 Representative
UNIVERSITY OF NEW HAMPSHIRE Durham, NH
Bachelor of Science, Health Management and Policy, May 2004 • Richard D. McDonough Scholarship Foundation Scholar of the Year, 2003 • Vice President, Student Healthcare Management Organization
EXPERIENCE CHILDREN’S HOSPITAL BOSTON Boston, MA
Operations Manager, Department of Medicine 2007-2009 • Led team of 15 administrative staff who provided clinical support to over 60 clinicians on a clinic floor consisting of 5 independent outpatient programs. • Analyzed operational procedures and implemented changes to improve patient access and financial performance, which resulted in an 11% increase in volume, 44% increase in billed charges, and 47% increase in net collections. Results were achieved despite operating with 2 fewer full time clinical staff. • Improved clinic standing from the bottom quartile to the top quartile in overall clinic rankings on the 2008 Hospital Patient Satisfaction Survey by leading initiative to improve patient quality of care and satisfaction on floor. • Participated in strategic planning for clinical expansion to multiple satellite locations including the establishment of 3 locations in and around Greater Boston. • Nominated by peer group of managers to co-chair career development workshops held monthly. Enriched program by arranging for speakers, creating work groups and enhancing communication.
Business Analyst, Internal Consulting 2005-2007
• Collaborated with practice administrators, hospital leadership and clinical chiefs at more than 15 clinics; advised on best practices to ensure financial independence from hospital to physician organization. • Designed, populated and disseminated results of monthly community hospital financial report to monitor Children’s Hospital network. • Provided decision support for strategic growth and program planning initiatives for approximately 30 outpatient clinics. • Improved data collection system used to model growth scenarios and program feasibility. • Initiated and maintained communication with other support areas to resolve financial issues.
ACTIVITIES • University of New Hampshire Pathways Program - mentor to undergraduate students
interested in a career in healthcare to promote professional development. • Volunteered and played in the ABCD charity softball game at Fenway Park 2005 &2007. • Distance Running – Boston Half Marathon, Falmouth Road Race. • Other activities include skiing, hiking, golf and baseball.