SUMMER CLASSES DOCTOR IN BUSINESS ADMINISTRATION

APRIL-MAY 2017 DR. WILLIAM B. BALTAZAR, CPA

MY ASSIGNED REPORTS

ECONOMIC ANALYSIS

1. The Fundamentals of Managerial Economics

2. Market Forces: Demand and Supply
3. Quantitative Demand Analysis
4. The Theory of Individual Behavior

SERVICE OPERATIONS MANAGEMENT

1. The Nature and Classification of Services: The Future of Services

2. Service Design and Operations Strategy, Service Quality: FIVE GAP MODEL, Kanos Model, Leveraging
Value over Cost in Service Industry
3. Linking Service to the P & L, Testing and adopting a firms service model, Compensation and
performance reporting systems, The role of operations in successful M & A