Chapter 6

Artificial Intelligence (AI)

Artificial Intelligence concepts

Evolution of Artificial Intelligence

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 Artificial Intelligence Application
Artificial Intelligence

Expert Systems Natural languages Vision Systems Robotics Nerual Networks

Expert System (ES)

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Business application of expert systems
Account and finance
- providing tax advice and assistance
- Helping with credit-authorization decisions
- Selecting forecasting models
- Providing investment advice
Marketing
- Establishing sales quotas
- Responding to customer inquiries
- Referring problems to telemarketing centers
- Assisting with marketing timing decisions
- Determining discount policies

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Business application of expert systems
Manufacturing
- Determining whether a process is running correctly
- Analyzing quality and providing corrective measures
- Maintaining facilities
- Scheduling job-shop tasks
- Selecting transportation routes
- Assisting with product design and facility layouts
Personnel
- Assisting applicant qualifications
- Give employees assistance at filling out forms
General business
- Assisting with project proposals
- Recommending acquisition strategies
- Educating trainees
- Evaluating performance
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 Benefits of Expert Systems

1.

2.

3.
4.


5.
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 Expert System suitability criteria

Availability

Complexity

Domain

Expertise

Structure

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Components of an Expert System

1. Rule-based systems
2. Frame-based systems
3. Predicted-base

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2. Natural Languages

3. Vision Systems

4. Robotics

5. Neural networks