Professional Documents
Culture Documents
>=CA>;44E0;80UT>
,8I8 HL< GFJJ8DFJ J89<I J< <JK8DFJ FL E[F 8K@E>@E;F EFJJFJ F9A<K@MFJ GI<
:@J8DFJ ;< LD J@JK<D8 ;< :FEKIFC< <=@:8Q /<D :FEKIFC< <JK8DFJ KI898C?8E;F fXJ
:<>8Jg FLJ<A8 J<DJ89<I:FDF<JKYFEFJJF;<J<DG<E?F
<8:FI;F:FD.F99@EJ<FLCK<I F:FEKIFC<GF;<J<I;<=@E@;F:FDF
&Y )8O@D@E@8EF 8:I<;@K8 HL< F GIF:<JJF ;< :FEKIFC< :FEJ@JK< <D =8Q<I 8
:FDG8I8\[F < KFD8I 8 ;<:@J[F ;< :FE=@ID8I FL DF;@=@:8I FJ F9A<K@MFJ < FJ I<
:LIJFJ<DGI<>8;FJ<DJL8I<8C@Q8\[F
,FIK8EKF um sistema de controle busca garantir que os objetivos esto
sendo alcanados !C< ] @DGFIK8EK< GFIHL< 8K] FJ D<C?FI<J GC8EFJ GF;<D ;8I <I
I8;F E[F]D<JDF
<JJ8 =FID8 GI<:@J8DFJ J89<I FJ DFK@MFJ ;FJ 8:<IKFJ < ;FJ <IIFJ ;<:FI
I<EK<J ;FJ EFJJFJ GC8EFJ JJ@D 8GI<E;<DFJ :FD EFJJFJ <IIFJ < 8:<IKFJ :FII@>@
DFJFJGIF9C<D8J<8LD<EK8DFJ8:?8E:<;<JL:<JJFEF=LKLIF
%D8>@E< HL< MF:^ ] LD ><I<EK< ;< M<E;8J <D LD8 CFA8 ;< <C<KIF;FD]JK@:FJ
/L8 D<K8 ;< M<E;8J G8I8 F D^J ;< A8E<@IF <I8 ;< .
D@C )8J 8E8C@J8E;F 8J
M<E;8J ;8 GI@D<@I8 HL@EQ<E8 MF:^ :FEJK8KFL HL< 8J M<E;8J JFD8I8D 8G<E8J
.
D@C
249/634
C]D ;<JJ< ;8;F F J@JK<D8 ><I<E:@8C ;8 CFA8 C?< =FIE<:<L FJ ;8;FJ ;<K8C?8
;FJ ;< M<E;8 GFI M<E;<;FI < GFI K@GF ;< GIF;LKF FD <JJ<J ;8;FJ MF:^ GF;<IY
8E8C@J8I <D HL< YI<8 ;8 CFA8 8J M<E;8J E[F 8:FDG8E?8I8D F GI<M@JKF J< 8C>LD
M<E;<;FI <D G8IK@:LC8I E[F 8K@E>@L JL8J D<K8J J< 8C>LD ;@8 ;8 J<D8E8 =F@ G8IK@:
LC8ID<EK<IL@D<K:
+ J@JK<D8 ;< :FEKIFC< C?< =FIE<:< 8JJ@D LD DF;F ;< DFE@KFI8I FJ <=<@KFJ
;8J;<:@Jb<J<8\b<JKFD8;8J<:FDG8I8I:FDFHL<=F@GC8E<A8;F8EK<I@FID<EK<
<JJ8 D8E<@I8 JL8 :FE:CLJ[F GF;< 8K] J<I ;< HL< F GC8E<A8D<EKF =F@ D8C
=<@KF<;<HL<8D<K8<I88D9@:@FJ8;<D8@J
1D 9FD J@JK<D8 ;< :FEKIFC< C?< GIFGFI:@FE8IY <EK<E;<I :FDF JL8 <DGI<J8
<JKY =LE:@FE8E;F G8I8 HL< MF:^ GFJJ8 KFD8I 8J ;<:@Jb<J E<:<JJYI@8J ;< DF;F 8 8K
@E>@IJ<LJF9A<K@MFJ
+GIF:<JJF;<:FEKIFC<]=FID8;FGFIHL8KIF<K8G8J
Estabelecimento dos padres d ;<=@E@\[F ;FJ F9A<K@MFJ ;8 8K@M@;8;< FL
J<A8 F ;<J<DG<E?F <JG<I8;F /<D ;<=@E@I HL8@J J[F 8J <OG<:K8K@M8J ;8
<DGI<J8G8I8;<K<ID@E8;88K@M@;8;<J<I@8@DGFJJ_M<C:FEKIFCY
C8
Monitoramento do desempenho d 8:FDG8E?8D<EKF ;FJ I<JLCK8;FJ ;<
28DFJM<I8>FI8LD8HL<JK[F;<LD:FE:LIJFI<:<EK<JF9I<<JJ<K<D8
FDF M@DFJ 8 =LE\[F :FEKIFC< <EMFCM< HL8KIF =8J<J 8 ;<=@E@\[F ;FJ G8;Ib<J
;< ;<J<DG<E?F F DFE@KFI8D<EKF ;FJ I<JLCK8;FJ 8 :FDG8I8\[F ;<JJ<J I<JLCK8;FJ
:FD F G8;I[F < 8J 8\b<J :FII<K@M8J JJ@D J<E;F F EFJJF >898I@KF ] 8 8CK<IE8K@M8
!
251/634
#><4=C>3>>=CA>;4
FEK@EL8E;F F =F:F ;F :FEKIFC< GF;< J<I =<@KF 8EK<J ;8 8K@M@;8;< ;LI8EK< <
;<GF@J HL< <C8 F:FII<L <JJ8 =FID8 <O@JK<D KI^J K@GFJ ;< :FEKIFC< HL8EKF 8F
K<DGF FL timing preventivo GI]M@F FL exante simultneo < posterior FL ex-
post
%D8>@E< HL< MF:^ ] F ><I<EK< ;< LD ?FK<C -L8E;F MF:^ <EKI<M@JK8 LD :8E
M<E;8 <JKY=8Q<E;FLD:FEKIFC<GFJK<I@FI
<JJ8 D8E<@I8 F controle preventivo 9LJ:8 @;<EK@=@:8I < GI<M<E@I GIF9C<D8J
8EK<J ;< <C<J <=<K@M8D<EK< F:FII<I<D U 8JJ@D LD DF;F ;< :FEKIFC< proativo
GF@J9LJ:8 evitar HL<FJGIF9C<D8J8:FEK<\8D
+ =F:F ;<JJ< :FEKIFC< ] 8M8C@8I J< FJ I<:LIJFJ ?LD8EFJ D8K<I@8@J <K: HL<
J[F LK@C@Q8;FJ E8 FI>8E@Q8\[F <JK[F <D 9FD <JK8;F < GIFEKFJ G8I8 J<I<D LK@C@Q8
;FJ G<C8 <DGI<J8 0F;FJ E`J =8Q<DFJ <JJ< K@GF ;< :FEKIFC< <D EFJJF ;@8 8 ;@8 /<
MF:^ M8@ :8C@9I8I F GE<L ;< J<L :8IIF 8EK<J ;< LD8 M@8><D <JKY =8Q<E;F LD :FE
KIFC<GI]M@F E[F]D<JDF
+ controle simultneo ] F DFE@KFI8D<EKF ;8J 8K@M@;8;<J 9LJ:8E;F >8I8EK@I
HL< <JK<A8D J<E;F <O<:LK8;8J ;< 8:FI;F :FD F GC8E<A8;F @=<I<EK<D<EK< ;F
:FEKIFC<GI<M<EK@MF ]LD8 forma de controle reativo.
JLG<IM@J[F ;F KI898C?F ;< LD8 G<JJF8 ] LD <O<DGCF ;<JJ< K@GF ;< :FE
KIFC< FD 8 <MFCL\[F ;8J K<:EFCF>@8J ;< @E=FID8\[F ?FA< ] GFJJ_M<C F :FEKIFC<
<D K<DGF I<8C ;< ;@M<IJ8J 8K@M@;8;<J + DFE@KFI8D<EKF ;< LD :8D@E?[F GFI
J8K]C@K< GFI <O<DGCF ;Y 8F ><JKFI LD8 D8E<@I8 ;< :FII@>@I FJ ;<JM@FJ ;< IFK8 ;<
DF;FDL@KFD8@JIYG@;F E[F]D<JDF
&Y F controle posterior K<D F F9A<K@MF ;< 8E8C@J8I F I<JLCK8;F ;< LD8 8K@M@;
8;< 8G`J JL8 F:FII^E:@8 ,FIK8EKF F F9A<K@MF E<JJ< DFD<EKF ] 8GI<E;<I :FD FJ
252/634
;<JM@FJ J<A8D E<>8K@MFJ FL GFJ@K@MFJ G8I8 HL< 8 FI>8E@Q8\[F E[F K<E?8 FJ D<J
DFJGIF9C<D8JEF=LKLIF
HL@ 8 GI<F:LG8\[F E[F ] D8@J :FII@>@I F ;<J<DG<E?F GF@J F =8KF AY F:FI
I<L ,FIK8EKF ;<M<DFJ J@D @;<EK@=@:8I 8J :8LJ8J ;FJ GIF9C<D8J FL 8@E;8 <E
K<E;<IGFIHL<8<DGI<J8:FEJ<>L@LLDI<JLCK8;F<O:<C<EK<<D8C>LD8YI<8
>=248C>B345828W=280582R280454C8E83034
+J :FE:<@KFJ ;< <=@:@^E:@8 <=@:Y:@8 < <=<K@M@;8;< J[F K<D8J ;FJ D8@J f98K@;FJg
<DGIFM8J;<:FE:LIJFJ
Eficincia J< I<C8:@FE8 :FD F LJF ;FJ I<:LIJFJ ;@JGFE_M<@J G8I8 8K@E>@I EFJ
JFJ F9A<K@MFJ ,FIK8EKF HL8E;F =8C8DFJ HL< 8C>L]D =F@ <=@:@<EK< ] GFIHL< <JJ8
G<JJF8LK@C@QFLFJI<:LIJFJHL<K@E?8;<=FID88;<HL8;8
/<I@8 <EK[F 8 maneira :FDF =8Q<DFJ 8C>F 9LJ:8E;F 8K@E>@I LD F9A<K@MF
(<D9I<
J< ;< HL< <JJ<J I<:LIJFJ GF;<D J<I MYI@FJ :FDF F K<DGF 8J G<JJF8J F
;@E?<@IF 8JD8K]I@8J
GI@D8J<K:
Eficcia ] =8Q<I 8 :F@J8 :<IK8 + :FE:<@KF ] I<C8:@FE8;F E[F :FD 8 LK@C@Q8\[F
;FJI<:LIJFJ D8JJ<I<8CD<EK<8K@E>@DFJFF9A<K@MFHL<KI8\8DFJ
,FI <O<DGCF J< )8I@8 GC8E<AFL =8Q<I LD8 M@8><D ;< :8IIF ;< <CF $FI@
QFEK< 8 I8J_C@8 < C<MFL KI^J ;@8J G8I8 :?<>8I ;@Q<DFJ HL< <C8 =F@ <=@:8Q 8K@E>@L F
F9A<K@MF ;< :?<>8I 8 I8J_C@8 D8J E[F =F@ <=@:@<EK< C<MFL DL@KF D8@J K<DGF d I<
:LIJFdHL<J<I@8EFID8CD<EK<E<:<JJYI@F
/< )8I@8 K@M<JJ< C<M8;F J<K< ?FI8J D8J <D M<Q ;< I8J_C@8 K@M<JJ< :?<>8;F 8F
.@F ;< &8E<@IF K<I@8 J@;F <=@:@<EK< JL8 M@8><D ;LIFL F K<DGF GC8E<A8;F D8J @E
<=@:8QE[F8K@E>@LFF9A<K@MF
253/634
:@8:FD8<=@:Y:@8
efetividad< I<=<I<
J< 8F impacto ;8J 8\b<J FDF 8 <O<:L\[F ;< LD GIF
>I8D8GF;<FLE[F8CK<I8ILD8I<8C@;8;<
%D8>@E< HL< 8 GI<=<@KLI8 ;< JL8 :@;8;< ;<J<A8 ;@D@EL@I 8 DFIK8C@;8;< @E=8EK
@C LJ:8E;F 8K@E>@I <JJ< F9A<K@MF 8 GI<=<@KLI8 :FDGIFL ;<Q D@C M8:@E8J G8I8
GF;<I @DLE@Q8I F D<JDF EcD<IF ;< :I@8E\8J ;F DLE@:_G@F EF 8EF ;<
K<E;F<DM@JK8FF9A<K@MF;<I<;LQ@I8DFIK8C@;8;<
/< EF =@E8C ;F GIF>I8D8 KF;8J 8J ;<Q D@C :I@8E\8J ;F DLE@:_G@F =FI8D M8:@E
8;8J F GIF>I8D8 =F@ <=@:@<EK< LK@C@QFL ;< =FID8 8;<HL8;8 FJ I<:LIJFJ :FDF M8
+B>34>=CA>;4B4=38203>A4B34&A>3DC8E83034
+ :FEKIFC< ] LD ;FJ GIF:<JJFJ D8@J @DGFIK8EK<J EF KI898C?F ;< LD 8;D@E
@JKI8;FI ,8I8 HL< <JJ< :FEKIFC< GFJJ8 J<I =<@KF LK@C@Q8DFJ ;@M<IJFJ K@GFJ ;< @E;@:
8;FI<J;<><JK[F
,8I8#I8\8J.L8 FJ@E;@:8;FI<JJ[F
=38203>A4B =T> BT> B8<?;4B<4=C4 303>B, mas uma balana que nos
permite pesar os dados ou uma rgua que nos permite aferir os da-
dos em termos de qualidade, resultado, impacto etc. dos processos e
dos objetivos dos eventos. Os indicadores so <43830B, ou seja, BT>
D<0 0CA81D8UT> 34 =\<4A>B 0 >194C>B 02>=C428<4=C>B >D B8CD
0U[4B3402>A3>2><24AC0BA46A0B.
<JJ8 D8E<@I8 FJ @E;@:8;FI<J J[F D<;@;8J HL< EFJ =8:@C@K8D <EK<E;<I F =LE
@Q8\[F <8:FI;F:FD8D<JD88LKFI8
:@Jb<J ;< LD ><JKFI !C< GF;<IY 8E8C@J8I J< JL8J 8\b<J <JK[F JLIK@E;F <=<@KF J< FJ
GIF:<JJFJ <JK[F FL E[F D<C?FI8E;F @;<EK@=@:8I YI<8J < GIF:<JJFJ GIF9C<DYK@:FJ <
;<K<ID@E8IFE;<FJI<:LIJFJ;<M<DJ<I<DGI<>8;FJ
255/634
=38203>A4B344B4<?4=7>
EK<J ;< =8C8IDFJ <D @E;@:8;FI<J ;< ;<J<DG<E?F M8DFJ :FE?<:<I F :FE
:<@KF ;< ;<J<DG<E?F !JK< GF;< J<I :FDGI<<E;@;F :FDF LD JFD8K`I@F ;< <J
=@:8\[F ;< HL[F 9<D LD E<>`:@F JL8J 8K@M@;8;<J < GIF:<JJFJ 8K@E>< LD8 D<K8
<JG<:_=@:8 /<D @E;@:8;FI<J ;< ;<J<DG<E?F E[F :FEJ<>L@DFJ D<;@I ! J<D
D<;@I E[F:FEJ<>L@DFJ><I<E:@8I
!EKI<K8EKF <O@JK<D ;@M<IJFJ 8JG<:KFJ <EMFCM@;FJ EF ZD9@KF ;FJ <J=FI\FJ <
;FJ I<JLCK8;FJ HL< ;<M<D J<I :FEJ@;<I8;FJ G8I8 HL< GFJJ8DFJ ;<=@E@I LD DF;<CF
;<:FEKIFC<;F;<J<DG<E?F
< 8:FI;F :FD ,8CM8I@E@ F >FM<IEF =<;<I8C <J:FC?<L LD D<K8DF;<CF :FD
LD8 :FE:<G\[F ;< LD8 :8;<@8 ;< M8CFI HL< @;<EK@=@:8 J<@J ;@D<EJb<J ;F
;<J<DG<E?F
1D8:8;<@8;<M8CFI J<>LE;F<EE<KK<3?FC<P ]
28DFJM<ILD8I<GI<J<EK8\[F>IY=@:8;<KF;FFGIF:<JJF
Figura 7.4
% (Martins e Marini !& Ministrio do Planejamento, 2009)
*8 =@>LI8 M<DFJ HL< F GIF:<JJF K<D <D J<L @E_:@F ;@M<IJFJ @EJLDFJ
inputs HL< J[F ><I<E:@8;FJ ;<EKIF ;8J FI>8E@Q8\b<J ;< DF;F 8 ><I8I LD8 J]I@<
;< GIF;LKFJ @EM<JK@>8\b<J GFC@:@8@J 8K<E;@D<EKFJ D];@:FJ @CLD@E8\[F Gc9C@:8
J<IM@\FJ ;< K<C<=FE@8 <K: HL< GFI JL8 M<Q ;<M<I[F ><I8I FJ @DG8:KFJ outcomes
;<J<A8;FJE8JF:@<;8;<D<C?FI@8;F<EJ@EF ;@D@EL@\[F;8:I@D@E8C@;8;<<K:
,FIK8EKF J<>LE;F F DF;<CF ;F #<JGc9C@:8 8J J<@J :8K<>FI@8J 9YJ@:8J ;< @E
;@:8;FI<J;<;<J<DG<E?FJ[F
257/634
=38203>A4B;8603>BQ38<4=BT>A4BD;C03>
Efetividade J[F FJ impactos ><I8;FJ G<CFJ GIF;LKFJJ<IM@\FJ GIF:<JJFJ
FL GIFA<KFJ <=<K@M@;8;< <JKY M@E:LC8;8 8F >I8L ;< J8K@J=8\[F FL 8@E;8
8F M8CFI 8>I<>8;F < X KI8EJ=FID8\[F GIF;LQ@;8 EF :FEK<OKF <D ><I8C
!JJ8 :C8JJ< ;< @E;@:8;FI<J D8@J ;@=_:@C ;< J<I D<EJLI8;8 ;8;FJ 8
E8KLI<Q8 ;FJ ;8;FJ < F :8IYK<I K<DGFI8C <JKY I<C8:@FE8;8 :FD 8 D@J
J[F ;8 @EJK@KL@\[F ,FI <O<DGCF J< LD8 :8DG8E?8 ;< M8:@E8\[F I<8C
8;< ,FI <O<DGCF LD8 :8DG8E?8 ;< M8:@E8\[F ] D8@J <=@:@<EK< HL8EKF
D<EFI =FI F :LJKF FL J<A8 HL8EKF D<EFI =FI F :LJKF ;8 :8DG8E?8
D8EK<E;F
J< FJ F9A<K@MFJ GIFGFJKFJ %E;@:8;FI<J ;< <=@:@^E:@8 GF;<D
J<I <E:FEKI8;FJ E8 8IK8 ;< /<IM@\FJ :FD J<LJ <C<D<EKFJ ;< :LJKFJ <
<D@E=FID8\b<J;<J@JK<D8J<JKILKLI8EK<J;F>FM<IEF :FDFF/@8=@
J<>L@IGF;<DFJK<ILDI<JLDF;FJ:FE:<@KFJM@JKFJ
258/634
=38203>A4B"8603>BQ8<4=BT>B5>AU>
Execuo J< I<=<I< X realizao dos processos, projetos e planos de ao
conforme estabelecidos %E;@:8;FI<J ;< <O<:L\[F GF;<D J<I <E:FE
KI8;FJEFDFE@KFI8D<EKF;8J8\b<J;F,,
Excelncia ] 8 conformidade a critrios e padres de qualidade/exceln-
cia G8I8 8 I<8C@Q8\[F ;FJ GIF:<JJFJ 8K@M@;8;<J < GIFA<KFJ E8 9LJ:8 ;8
D<C?FI <O<:L\[F < <:FEFD@:@;8;< J<E;F LD <C<D<EKF KI8EJM<IJ8C %E
D<EKF;<M8C@8\[F;8#<JK[F,c9C@:8%#,
Economicidade <JKY 8C@E?8;8 8F :FE:<@KF ;< obteno e ao uso de re-
cursos com o menor nus possvel ;<EKIF ;FJ I<HL@J@KFJ < ;8 HL8E
;FJE8JLE@;8;<J;<JLGI@D<EKFJ
'D0;830343>B=38203>A4B
< 8:FI;F :FD F 01 FJ GI@E:@G8@J 8KI@9LKFJ FL HL8C@;8;<J ;< LD @E;@:
8;FI;<M<DJ<I
259/634
Confiabilidade 8 =FEK< ;< ;8;FJ LK@C@Q8;8 G<CF @E;@:8;FI ;<M< J<I :FE
=@YM<C =@;<;@>E8
Adaptabilidade :8G8:@;8;< ;< I<JGFJK8 XJ DL;8E\8J ;< :FDGFIK8D<EKF
< <O@>^E:@8J ;FJ :C@<EK<J +J @E;@:8;FI<J GF;<D KFIE8I
J< ;<JE<
8E;FFL8>L8I;8E;FEFMFJD]KF;FJ;<:FC<K8
Estabilidade F @E;@:8;FI ;<M< G<ID8E<:<I <JKYM<C 8F CFE>F ;< LD ;<
K<ID@E8;FG<I_F;F G<ID@K@E;F8=FID8\[F;<LD8J]I@<?@JK`I@:8
Rastreabilidade =8:@C@;8;< ;< @;<EK@=@:8\[F ;8 FI@><D ;FJ ;8;FJ J<L I<
>@JKIF<D8ELK<E\[F
Praticidade F @E;@:8;FI ;<M< I<8CD<EK< =LE:@FE8I E8 GIYK@:8 < G<ID@K@I 8
KFD8;8;<;<:@Jb<J><I<E:@8@J
28DFJM<I:FDF<JJ<K`G@:FAY=F@:F9I8;F