HROD TALK

(Constructive Conflict Management for Creativity and Quality Decisions)

Mr. Sigve Brekke Executive Vice President Telenor Group Head of Region Asia
.

No skill is more important for organizational effectiveness than constructive management

and resolution of conflict.

Tjosvold & Johnson 1983

 . 3 (Robbins, 2005)

1.
2.

3.

Mr. Sigve Brekke

Agree to disagree



Blame-free

Mr. Sigve Brekke blame-free
e-mail
promotion dtac 200

Mr. Sigve Brekke

.


Intel CEO Andy
Grove "constructive confrontation

assertive Andy Grove
chip
2
(sunstantive conflict)
(Affective conflict)
Mr. Sigve Brekke (Affective
conflict)


.

(Robbins, 2005)


Mr. Sigve Brekke


commit
Mr. Sigve Brekke

Mr. Sigve Brekke

1. Mr. Sigve Brekke
Mr. Sigve Brekke
Mr. Sigve Brekke

2.
(Mission Impossible) 5

mission impossible
3. Comfort Zone (Move out of
your comfort zone)




Mr. Sigve Brekke Comfort
Zone (Job Rotation)

4. Mr. Sigve Brekke Promote Risk
Culture 80%
100%
100% Group think
100% Mr. Sigve Brekke

 5. Mr. Sigve Brekke (Risk culture blame-free
culture)





6.
(Be yourself)

HR Mr. Sigve Brekke HR HRM

20% HRD 80% HR Support Function
HR
1. (Recruitment and Selection) Mr. Sigve Brekke

Mr. Sigve Brekke Top
3 Layer Mr. Sigve Brekke


Mr. Sigve Brekke ,

Mr. Sigve Brekke
DTAC Coach
DTAC HR Mr. Sigve
Brekke
2. (Performance Management and
Compensation) DTAC KPI
A+ 10% A B C (C )
3. (Development) A Coaching C C

Mr. Sigve Brekke

Mr.
Sigve Brekke DTAC

1. DTAC Hip Hop

2. Mr. Sigve Brekke Open-door Policy

3. flat organization

4. Chief Executive Officer Chief Emotional Officer

 . Komin, 1995

(http://qa.buu.ac.th/form/common/QA2.ppt)
Mr. Sigve
Brekke

Mr. Sigve Brekke

Mr. Sigve Brekke

Mr. Sigve Brekke DTAC Mr. Sigve Brekke

DTAC