1.

At least 100 people died as the result of a defective ignition switch in Chevrolet Cobalts,

Saturn Ions, and other small cars manufactured by GM

2. Remember Occam's razor: The simplest explanation is usually the correct one.

3. Diamonds, which highlight where you must make a decision.

4. Defective vehicles are among the most deadly products that consumers may own.

5. Parallelograms, which show input and output. This can include materials, services or

people.

6. Its very important to set deadlines in the response plan to avoid the just one more hour

and well solve it problem.

7. Elongated circles, which signify the start or end of a process.

8. The Consumer Product Safety Commission (CPSC) estimates that 25,000 children are

injured every year, and that a child dies every two weeks, in appliance and furniture tip-

over accidents.

9. Rectangles, which show instructions or actions.

10. All manner of organizations use flowcharts to:

Define a process.

Standardize a process.

Communicate a process.

Identify bottlenecks or waste in a process.

Solve a problem .

Improve a process.