A study on Customer satisfaction towards fashion at Big Bazar

Dear Sir/ Maam,

We are conducting a survey to understand customer satisfaction towards fashion product at Big Bazar. The
purpose of this survey is for educational only. It would be great pleasure, if we could get the privilege of
knowing your opinion on the questionnaire that we have framed.
Thank you.

Part- A: Personal Information

1. Name :
2. Contact Number :
3. Age: [ ] Under 25 [ ] 25-35 [ ] 35-45 [ ] 45 and above
4. Gender: [ ] Male [ ] Female
5. Occupation: [ ] Student [ ] Self Employed [ ] Salaried Employee [ ] Housewife
6. Income (Monthly): [ ] < 10000 [ ] 10000-20000 [ ] 20000-30000 [ ] 30000-40000 [ ] >40000
7. How often do you shop at Big Bazar? [ ] 1/week [ ] 2-3 times/week [ ]4-5 times/week [ ]
Monthly
8. How important is Big Bazar for your choice to shop for new fashion there?
[ ] Highly Important [ ] Somewhat Important [ ] Neutral [ ] Somewhat Unimportant [ ] Highly
Unimportant

Part- B: Customer Opinion

9. Please rate the factors that influence you to choose Big Bazar for buying fashion zone on a scale 1 to 5.
(1 being the lowest and 5 being the highest)

Factors 1 2 3 4 5
Affordable Price
Product Quality
Ambience
Availability of Staff
Credible Store Image
Reliable Service

10. How satisfied are you with shopping fashion at Big Bazar? ( 1 being very dissatisfied and 5 being
satisfied)

Overall Satisfaction [1] [2] [3] [4] [5]

Likeliness to choose Again [1] [2] [3] [4] [5]

Recommend to Others [1] [2] [3] [4] [5]

Thank you for taking the time to complete this survey.