MCQ

1. Careers opportunities in Hospitality are

a. Hospitals b.Travel Agency c.Cargo

2. Hospitality can be summed up in 3 Cs:

a. care, concern, courtesy b.cat , comfortable, car c.care, cough, courage

3. What were SARAI.

a. a group of cities b.The places of shelter, for kings when they travelled c.Homes for
goldsmiths in old times.

4. Which type of inns catered to simpler level of accommodation for common people?

a. Motels b.Camper c.Tavern

5. Which of the following campaign helped in the growth of domestic and international
tourism and consequently the hotel industry?

a. MGNREGA b.Swachh Bharat Abhiyan c.Atithi Devo Bhavah

6. What from the following are the primary factors for growth of hotel industry?

a. swachh bharat abhiyan b.Growth in International Business c.Low poverty

7. What is the name of Indias first 5 star hotel?

a. Hilton hotel b.Ashok hotel c.The claridges

8.which is the largest hotel in the world?

a. Taj hotel b.Hoshi ryokan c.Genting Highlands

9. which of the following will not shape the Future in Hospitality Sector

a. budget hotels b.technology c.high cost carriers

10.what is the amount of rooms in a small hotel

a. 100 rooms b. 70 rooms c. 250 rooms

11.which of these is not a type of hotel

a. based on the size b. based on target market c. based on the staff

12.which of these is characteristic of a commercial hotel

a.it may be set up in individual bunglows or small blocks of houses

b.it offers service for businessmen

c.it is a facility for short stay for passengers who are still travelling or have not yet reached their
destination

13.what type of hotels are managed by individuals or partners

a.chains b. franchisee c. management contractual hotel

14.which of these is an example of boutique hotels

a. Mahindra resorts b.park hyatt c.hotel centaur

15.which of these is a 4 star hotel

a.tivoli gardens b. the metropolitian c. the taj group of hotels

16.which is the most important department in hotel management

a. food and beverages b .housekeeping c front office

17. which of these is a food and beverage department outlet

a. swimming pool b. bar c. spa

18.which of these is responsible for the cleaning and maintaining the hotel premises

a. house keeping b. food and beverages c. front office

19. Which of the following task is the housekeeping responsible for ?

a. preparing different types of foods b. welcome guests c. cleaning and maintaining the
hotel

20._____________ is the basic requirement of a customer.

a. customer management b. customer satisfaction c. customer need

21.What is hotel end?

a. extra services provided by the hotel b. agency which helps customers travel

c. achieving maximum profit

22. health facilities may include

a. rock climbing b. Swimming pools c. None of these

23. ______ sector is one of the most fastest growing sectors in India.

a. primary b. tertiary c. hospitality

24. The role of a front desk assistant manager is to

a. direct and coordinate activities b. ensure warm, courteous and friendly services to guests

c. ensure that the hotel is maintained properly

25. Which of the following is a front office equipment

a. key racks b. cash registers c. all of the above

26. ______________ is a room with one double bed meant for two people but can be sold on
single occupancy.
a.double room b. interconnected room c. twin room

27. Full form of MAP is _________

a. moderate modified American platter b. modern Asian platter c. none of the

above

28. _______ are the most essential items in front office.

a. cash registers b. keys c. information racks

29. Those who have paid in advance are put under_____________

a. CIA b. PIA c.FIA

30. Under what circumstances can the front office deny the Reservation of a particular guest?

a. if the hotel is booked to its capacity b. if the front office manager does not wish to give the
rooms c. none of the above

31.Where is the luggage recorded?

a. daily guest register b. daily service register c. daily luggage register

32.chance arrival is

a. when guests arrive without an advanced booking b. when guests arrive before date

c. when guest need to stay in the hotel for shorter period

33. Restaurants Policies and procedures may relate to

a. Washing hands b. Setting a table and Taking an order c. Taking reservations

34. What are the factors that make a positive impression on the guest?

a. Behavior b. communication c. all of the above

35. Your customers will not always approach you in a friendly way. Sometimes they may feel
angry or are confused and unclear about something and they may display aggressive behavior

a.True b.False

36. What do you say Good night in foreign language you learnt

37. Greet your friend and ask him/her how is she in foreign language

38. Explain your profession as a Front Office Executive in foreign language