Professional Documents
Culture Documents
5 May 2011
RKC London Office
1
7 Scanner Scan to share folder (SMB UNC) 35 LDAP LDAP setting up example 2
8 Scanner Create the share folder on the Mac OS10.5/10.6 36 Counter Count pattern 21 and Finisher
9 Scanner Set up Scan to folder function for Macintosh share folder 37 Counter Count up specification with copy mode
11 Scanner Scan to e-mail 39 Print speed Ejection speed for facedown offset tray
13 Scanner Sort printing with FB scanning 41 Ink Remaining ink in the cartridge
14 IC card IC card activation 42 Usability Difference of Basic and School at the set up wizard
15 IC card Cancel the IC card function 43 Usability Recommend screen setting of Copy mode for School
17 User setting Save as default setting for all users 45 Usability Pause the print job
19 User setting Retrieve the common touch panel setting for each IC card user 47 Error code W70-247-3
20 User setting Confirm the current counter for each user 48 Error code Error history display on the panel
21 User setting Forget Admin password (Typing password) 49 Colour Auto color level
22 User setting Lose the Admin IC card 50 Colour Combination between RGB and CMYK
23 Copy Copy from booklet original to booklet output 51 Printer driver Paper size and type setting
26 Printer driver Folder function in the printer driver 54 Right side ejection W39-1154 (No destination for continuous output)
27 Printer driver Booklet to booklet from the printer driver 55 Right side ejection Side fence and side wing adjustment
28 Printer driver Printer driver installation for Macintosh OS10.5/10.6 56 Right side ejection X17-3140 / 3164 when print over 4 pages to Finisher
29 Printer driver Property settings for Macintosh printer driver 57 Right side ejection Re-use the Auto stacking tray from HC5500 to ComColor
30 Printer driver Printer driver (PPD) installation for Ubuntu10 58 IS900C Set up for IP address of IS900C
31 Patlite Signal light connection (Patlite) 59 IS900C LED condition during the IS900C is updated
32 Patlite Signal light installation (Patlite) 60 IS900C RISO management tool cannot search IS900C to set up IP address
33 LDAP LDAP server authentication 61 IS900C IS900C firmware upgrade (another procedure)
63 Control panel Touch panel failure 92 Image adjustment Target of margin adjustment by auto image adjustment
65 Un-box/Re-box Move to packing condition for the BP unit 94 Image adjustment X03 or X05 error during the print head adjustment
66 Un-box/Re-box User guide box for finisher machine 95 Image adjustment Envelope image margin
67 Un-box/Re-box Recommend setting for demo van 96 Ink flow S35-2069-2, 2070-2, 2071-2, 2072-2
68 Un-box/Re-box Releasing the head carriage at the installation 97 Ink flow S35-2069-2, 2070-2, 2071-2 2072-2, 2055 Ink tube failure
69 BP unit S03-2011 (Right side of BP lift wire is loose) 98 Ink flow Negative ink tank variation
70 BP unit S03-2012/2015-1 to 8 99 Ink flow S35-2069-1, 2070-1, 2071-1, 2072-1, 2055 cartridge joint
mechanism
71 BP unit Check points for S03-2012/2015
100 Ink flow Ink drain down procedure for Old ink tower (For single tank
72 BP unit S03-2012/2015 (occasionally) replacement) Page1
73 BP unit S03-2012/2015 (often) 101 Ink flow Ink drain down procedure for Old ink tower (For single tank
replacement) Page2
74 BP unit Ground harness at the BP unit (Direction)
102 Ink flow Ink drain down procedure for Old ink tower (For single tank
75 Front cover Front cover open error
replacement) Page3
76 Test print Setting of test prints
103 Ink flow Ink drain down procedure for New ink tower (For single tank
77 Test print Maintenance test prints replacement) Page1
78 Initialization Set up wizard in Japanese 104 Ink flow Ink drain down procedure for New ink tower (For single tank
replacement) Page2
79 Initialization Test mode 510 (Japanese characters)
105 Ink flow Ink drain down procedure for New ink tower (For single tank
80 Initialization Initialization for main printer replacement) Page3
81 Initialization Test mode 504 (HDD initialization) 106 Ink flow Ink drain down procedure for New ink tower (For four tanks
modification) Page1
82 Initialization Backup procedure for user setting and Admin setting
107 Ink flow Ink drain down procedure for New ink tower (For four tanks
83 Image adjustment Overview of image adjustment after head replacement modification) Page2
84 Image adjustment System figure of image adjustment data 108 Ink flow Ink drain down procedure for New ink tower (For four tanks
modification) Page3
85 Image adjustment Physical adjustment during the automatic image adjustment
109 Finisher Adjustment test mode of Multi finisher
86 Image adjustment Automatic image adjustment
110 Finisher U17-3094, U17-3327
87 Image adjustment Manual image adjustment
111 Test mode Useful test modes (Setting up)
88 Image adjustment Adjustment procedure of print head angle
112 Test mode Useful test modes (Maintenance)
89 Image adjustment Adjustment procedure of print head position (X)
113 Remote Agent Remote Agent setting
90 Image adjustment Quick confirmation after head replacement
116 Remote Agent Remote Agent transfer specification 142 Image problem CCD off mode
117 Remote Agent DNS for Remote Agent setting 143 Image problem W68-0245/W73-1303/I08-0229 BP Belt stain detection
118 Remote Agent Proxy for Remote Agent setting 144 Image problem Misty image at top of paper
119 Remote Agent Send error history (REv data) 145 Image problem White line
120 Remote Agent Data list of RISO Remote Agent (REv exchange tool) 146 Image problem Head cleaning point using cleaning liquid
121 Paper jam X02-1101 (Paper catch on the paper gate) 147 Image problem Image problem for Y direction
122 Paper jam X02-1101/W56-1300/S98-0114/Z-folding 148 Image problem Envelope print quality
123 Paper jam X04-1060 X05-1080 (Paper jam around upper transfer) 149 Image problem Ink drip down on the BP belt after head cleaning
124 Paper jam X06-1062, X06-1081, X07-1082 (Paper jam around switch back) 150 PCB PCBs compatibility
125 Paper jam W24-1150 (Face down tray full) at installation 151 PCB Swap second hand HDD or Engine PCB
126 Paper jam W24-1150 (Face down tray full) few months later after the 152 PCB Swap HDD or Engine PCB (Compatibility)
installation
153 PCB Matching between HDD, Engine PCB and Control card
127 Paper jam W24-1150/X28-1084 (Individual face down ejection speed
154 PCB Firmware compatibility
adjustment)
155 PCB S98-0022 (PMS and Engine PCB Communication error)
128 Paper jam Dog ear
156 PCB S98-0022-3 S98-0018-2
129 Paper jam Check points for dog ear problem
157 PCB S99-0246 S94-19xx (Engine PCB replacement)
130 Paper jam X14-1102 (Double feed)
158 Installation Efficient installation
131 Paper jam X17-3140 (Paper jam in interface module)
159 Installation Configuration at the installation
132 Paper jam X02-1058 (Paper bent at 6cm from the top edge)
160 Installation Come off white arm of the maintenance unit at the installation
133 Paper jam X01-1058, Paper tear, dog ear
161 Electrical problem S99-0006/0166, S98-0036
134 Paper jam Compatibility of transfer pressure rollers
162 Electrical problem Check points for wire harness for electrical problems
135 Paper jam Compatibility of transfer motor (The vertical motor and the right
ejection motor 163 Electrical problem Check points for Offset stacking tray installation
136 Paper jam X03-1065 (Paper jam in the FU paper ejection unit) 164 Electrical problem Jobs stop as Idle status in the Active tab
137 Paper jam Upper limit position for standard feed tray (X14-1102-1 Double 165 Electrical problem S35-2060, S96-1207, S98-0100-3, S98-0101-3
feed)
166 Electrical problem S35-2057/2079/2081/2082/2083/2084 S36-2080
138 Paper jam Replacement procedure for the upper limit actuators of multi
tray 167 Electrical problem S99-0152-06
171 Ink pan Rubber tube protection in the area with high Ozone level
When you set up the share folder on the computer which is used fixed IP address, you can use SMB for data directory.
1, Create the share folder on the desktop of your computer or share server
2, Set up the data directory in the Admin mode Settings=>Scanner data directory=>Add
When you set up the share folder on the computer which is used DHCP, you should use the SMB UNC for this function.
1, Create the share folder on the desktop of your computer or share server
2, Set up the data directory in the Admin mode Settings=>Scanner data directory=>Add
5. Check the share users if Everyone is 6. Tick the SMB function and the
4. Add the folder included. Then press the Options Login account
10
Regarding the Scan to Mail setting, you need to ask customers network environment.
Especially when the customer uses SMTP authentication on the mail server, it is better to ask them to set up.
If used
This address is used for senders address
11
When you scan the custom size original etc, you need to specify the size by the Scanning size function in the
function tab. If you change the Image size, scanning image might be incorrect.
Scanning
Original
direction
When A4 is
Scanning result (NG)
selected
When A4L is
Scanning result (OK)
selected
12
When you make some copies from the Flatbed with some pages original, you need to change the Collate function
from Auto to Sort. If you dont change this, machine will print soon after one page scanning without
confirmation screen.
13
Specification
ISO14443 TypeA TypeC (Mifare/Felica)
Up to 300 users
Set up procedure
1) Perform the key code by test mode 716/717/718
2) Press the Admin button, then the machine will request the Admin IC card
3) Set the Admin IC card on the reader and press the setting button
4) In the Login setting, you should change the copy mode and the scan mode to Required
5) Next you can add some users in the user setting as IC card users
6) Each users can change the default copy and scan screen individually
14
When you need to cancel the IC card function, if amount of the following test-modes turn to 0, IC card
function will disable.
After re-enter the test-mode, the registered IC card information will return again without re-enter
716 to 0
717 to 0
718 to 0
15
When the IC card reader is installed, the machine can set up individual default screen for each IC
card (each user)
Before individual setting, you must switch the Login setting to Required in Admin mode
If the Login setting is Not required, Save as default button will be greyed out.
16
Log in as Admin
Set up the functions as default setting
Select the function tab
17
1) Download the CSV file from RISO console as Admin mode (Write CSV file button)
2) Change the extension code from .CSV to .TXT. Or you should open the file as Note pad by right click.
3) Add or change the data, after that save as text data.
4) Change the extension code from .TXT to CSV.
5) Upload the CSV file from RISO console as Admin mode (Read CSV file button)
18
When IC card users are registered as login required, all IC card user can set up own screen setting individually. If
the Admin has set up the recommend setting as default screen, all user can download this setting in each user
screen.
Admin setting IC card user setting
1) Login as Admin
4) Login as user
5) Open the function tab
3) Save as default
19
When print limitation function is used, each user can find the own current counter.
1) Login as User
2) Press the meter reading button
3) You can see it in the Limit tab
20
If customer forgot the Admin password, basically you can change Admin password using following procedure.
21
If customer lost the Admin IC card, basically you can change Admin IC card using following procedure.
When the firmware version is Ver11.16 or later, typing pass word is NOT registered
Procedure is same as above
When the firmware version is Ver11.16 or later, typing pass word is also already registered
There in no way to recover this, you just clear all of Admin settings using 504 and 510. After that you register all of
users, network settings etc.
22
ComColor can make the booklet print from booklet paper original
1) Place the original on the AF 2) Set up Duplex to Duplex 3) Select the Function tab
4) Select the Booklet button 5) Remove the Imposition 6) Press the OK button
23
B5 B4
A4 A3
A4 B5 B4
A3
24
25
Folder is ON
Environment tab
Register folder
Three kind of output
26
When you print from the booklet original to the booklet output, you can set the driver with
following steps.
1) Select Short edge 2) Select Fold + Staple in 3) Return the Imposition setting
in the Duplex menu the Booklet binding menu to OFF from Booklet
27
LPD
IP address
Normal
IS900C etc
28
Hidden condition
Click
Open condition
29
Insert the Driver CD and then open PPD folder Set up the option units Finish
30
Amber(Orange) Previous notice One of the Ink cartridge volume is less than 10%
31
Nut
2. Strip the cable 10mm from the harness end (Excluding blue line)
3. Wrap the harnesses with tape 10cm from the pole end
4. Through the cord bushing and the bushing plate Spring washer
Normal washer
Tape
Screw
Cord bushing
Bushing plate
Insert the
harness
Crimp
Black Black
32 Same colour
The new ComColor firmware has been modified to use LDAP and Kerberos protocol for user authentication. These
features bring administrators to manage users with an external authentication server.
The LDAP (Lightweight Directory Access Protocol) is an application protocol for querying and modifying data of
directory services implemented in Internet Protocol networks. This protocol is often used for user authentication
feature working within the authentication server.
Kerberos is one of the most popular authentication protocol employed on MS Windows 2000 Server and later, UNIX
and many UNIX-like operating systems.
[Note]
This is a limited version that the server authentication of ComColor has been verified only with Windows
Server 2003 (32-bit). For our future product design, please send us what you noticed in the field.
- Login setting
Kerberos protocol - User management
- Group management
etc
[IMPORTANT]
When authentication server is enabled, some features related to [User setting], [Group setting] and [User count list]
in Admin settings are disabled.
- [Personal folder] in [Save to folder] is disabled.
- The users who can use *Shared folder+ will be fixed as All users.
- Only Administrator can login RISO console.
- General user can not use scan job download from RISO console.
- Only Administrator can change users passwords for RISO console.
- Only Administrator can use [Save as default] and [Initialize] in Check setting screen on the control panel.
- Only Administrator can register functions to [Direct access area] and [Selections] screen.
- Limitation for print and copy count are disabled.
33
34
D. ou=Admin Staff,
dc=risodirect ,dc=co, dc=uk
A. Realm name
E. Scope of search
C. sAMAccountName
B. IC card No
F. DNS
homePhone
pager
mobile
facsimileTelephone
Number
ipPhone
info
35
B/W Color
B/W Monochrome
B/W Monochrome
B/W Monochrome
37
Auto-control
Face down tray Face down offset tray stacking tray Multifunction finisher
/Wide stacking tray
Booklet
Standard Offset
Standard stack Standard stack Offset stack Standard stack Punch Staple Punch & Staple (Fold +
stack stack
Staple)
CC9050 150ppm 120ppm 105ppm 150ppm
110ppm 70ppm 80ppm 40ppm 40ppm 12ppm
CC7050 120ppm 110ppm 95ppm 120ppm
CC3050 90ppm 85ppm 75ppm 90ppm 90ppm 50ppm No info 40ppm No info No info
CC9050 150ppm (75spm) 150ppm (75spm) 120ppm (60spm) 150ppm (75spm) 110ppm 70ppm 80ppm 40ppm
40ppm (20spm) No info
CC7050 120ppm (60spm) 120ppm (60spm) 100ppm (50spm) 120ppm (60spm) (55spm) (35spm) (40spm) (20spm)
CC7010 Duplex 120ppm (60spm) 120ppm (60spm) 100ppm (50spm) 120ppm (60spm) Not Applicable
90ppm 50ppm 40ppm
CC3050 90ppm (45spm) 90ppm (45spm) 70ppm (35spm) 90ppm (45spm) No info No info No info
(45spm) (25spm) (20spm)
CC3010 90ppm (45spm) 90ppm (45spm) 70ppm (35spm) 90ppm (45spm) Not applicable
38
When the offset stacking tray is connected with CC9050, maximum ejection speed will
be 120ppm. (A4R standard stacking)
When you change the test mode 3729 to 1, ejection speed will be faster. But paper
alignment is not good.
39
If the firmware version is old, when ink cartridge become to empty, the machine might indicate ink
volume as still remain (30% etc)
Ink cartridge - + =
Number of cleaning
(include recovery cleaning)
41
End of the set up wizard, you have to select user category Basic or School.
After the set up wizard, frequent functions of the copy mode will set up in the selections tab.
Basic School
When you set up the top screen of Copy mode as following, teacher basically can manage almost
their jobs by only this screen. You need to log in as Admin to register them as default setting.
Auto Auto
Direct access: Select layout, Program, Add cover and Book shadow erase
When IC card function is used, all card users need to register above setting one by one
43
In the Set up wizard, you need to choose the security level. Difference of these levels are as follows.
After the installation, you can change these settings in the Admin mode.
Security level
Waiting job setting Not auto deleted Not auto deleted Auto deleted
44
When you stop or pause the print job from the PC, you need to open the printer screen to do.
You cannot stop it on the Mode selection screen.
As for the copy job, you can pause it on the copy screen
45
W70-0247-01
When you active the test mode, if there are some exclusion combination on the machine, for
example A4 landscape paper and booklet.
As for test mode 2428, when front cover is closed, the machine will display W70-0247-01.
W70-0247-02
When the combination between the control card and the machine are not correct, this error will be
displayed.
W70-0247-03
When the test mode doesnt work due to an error, this error code will occur. For example, the BP
unit is already upper position, then the test mode 2405(BP move to upper) cannot work. In addition,
during the ink circulation (warming up), we cannot do any test mode and W70 error will occur.
46
If you open and close the front cover during the test mode, and then if you perform the test mode 2405
(BP unit move up) or TM2437 and TM2439 (maintenance unit action), W70-0247-3 will be displayed.
Enter the test mode Open the front cover and close W70 occurs when perform TM2405
If you back to normal screen at once after close the front cover, TM2405 should work correctly.
47
You can see the error history on the touch panel by test mode 630
Normally each errors are showed error No which is started from 1, 2 or 3.
1: Service error (S-)
2: Unit error (U-)
3: Jam error (X-)
48
Regarding the Auto colour, the slice level of colour and black is calculated from colour tone, saturation
and number of pixels of scanned data.
Depends on the above condition, the machine will decide if this document is B/W or colour.
Therefore when there are two paper originals which have same size colour mark, one of them is dark
colour mark, the other one has clear colour mark, in this case, the machine might calculate the dark
colour original is as B/W, second one might decide as colour original.
Colour tone
Saturation
49
You can change the Gamma settings in the printer driver. For example, Green level and Blue level will
reflect to Cyan density. However when you reduce the Green level and Blue level, Red level will increase
relatively. As a result, print result will be slightly red.
Black Green
R: 0 R: 0
G: 0 G: 255 Yellow
B: 0 B: 0 R: 255
G: 255
Cyan B: 0
R: 0 White
G: 255 R: 255
B: 255 Blue G: 255
R: 0 Red B: 255
G: 0 R: 255
Magenta G: 0
R: 255 B: 255
B: 0
G: 0
B: 255
50
For HC5500, you usually set up the tray selection by test mode 5-8-17, size or size and paper type.
For ComColor, there are not any setting for tray selection such as HC. When customer select Any as paper type on
the driver, ComColor will select the tray depend on the only size. On the other side, when customer select specific
paper type on the printer driver, paper type on the ComColor also needs match with printer driver setting.
As for ink drop amount, it will be decided depends on driver setting. So if customer send the data as matt coated paper
condition, ComColor will drop ink as matt setting even if normal paper is loaded. It is same as HC.
Basic concept (When same size, direction and type paper are loaded for all trays)
52
300 - 900dpi
Machine
300dpi
When the line smoothing is used, GDI creates basically 900x900dpi bitmap data, but this
resolution is different depends on the printer driver setting.
53
If this error is displayed when you set up the paper eject destination to finisher side, you should check the
connection condition for the wire harness of the paper ejection unit which is circled with red colour
54
When you need to adjust side fence width and side wing width for thick paper etc, following
test modes are available for these adjustment.
55
You must use M4x6mm (short) screws for fixing the ejection motor
When 8mm screws are used, the top of the screw might contact on the ejection gear. As a result, rotation of the
ejection roller slows down, then remained tail of paper is caught by the paper gate of the ejection unit.
Ejection unit
touch
M4x6mm screw
56
57
When you install the printer driver, RISO management When you click the Change button, you
tool also will be installed. After open the software, all can set up the IP address.
RISO printers in the network will be displayed.
58
You can update the IS900C firmware as stand alone condition (not connect with ComColor)
At first, insert the USB memory into the No1 port of the IS900C, then turn on the IS900C by the front SW
You can update it in 11-12 minutes, finally IS900C will light with 2 LEDs
59
When you set up IP address for IS900C at installation, you might be unable to do it with the RISO Management
Tool application.
If your laptop Wi-Fi function is ON during the searching IS900C, the application cannot recognize IS900C. You
must be off the Wi-Fi. And also when the Firewall of your laptop is activated, it might not detect the IS900C.
If the application cannot recognize IS900C, you should connect a monitor, a keyboard and a mouse with IS900C
60
If the IS900C does not start firmware upgrade using USB key due to some reason, you can also
upgrade it with following procedure.
Normal queue
61
You must use rounded top screws for base plate of the touch panel. If you dont use it, customer might scratch on
back of their hand when they remove a jammed paper.
62
If some dust or some crisps etc come into the gap between the control panel cover and the touch panel, the touch
panel might not work because these objects are pushing the touch panel.
When you clean the touch panel, you need to be careful.
63
When the machine works under the temporary mode, I03-1814 will display until this mode has finished
You can switch from this mode to normal mode by test mode 8400
64
Test mode
2701 to 1
Fixation bracket
65
When the Multi finisher is installed, you can set up the User guide box at rear side of the
finisher I/F unit which has two screw holes.
I/F unit
Scanner
66
Panel Rear
Park the demo van on the flat road
When the vehicle is parked on the non-horizontal location, the BP unit
might touch the lower sensor which is located on the rear frame
BP
Touch Sensor
67
Certain method
Check point
Remove two screws and push both to rear
NG
Screw driver
Push
Loose belt tension
Push
Turn CCW
68
69
Error code BP Gap Failure position Correct condition (SW) Rear left Rear right
S03-2012-1 Standard paper Rear left Touch
S03-2012-2 Standard paper Rear right Touch
S03-2012-3 Standard paper Front left Touch
S03-2012-4 Standard paper Front right Touch
S03-2012-5 Card Rear left Touch Front left Front right
S03-2012-6 Card Rear right Touch
S03-2012-7 Card Front left Touch Print heads
Touch
OK
Touch
Gap adjuster NG
Gap
Metal plate
71
1
Envelope Gap
2
0.8mm
0.5mm
Touch
72
Card Gap
5
Touch
Current ground harness arrangement is opposite C direction with the 200mm harness. If your
arrangement is not correct or you use the short harness(150mm), this harness might cut down
for long term durability
200mm
150mm 200mm
Current condition
74
In case click feeling at catch holding is not enough when cover is closed
In case catch holding is proper but door open error occur easily
75
Normally Japanese set up wizard will appear after replace the HDD or machine installation.
If you perform the test mode 510 and re-booting, English set up wizard will be displayed. You can
change the language in the second screen of the wizard,
Attention!
After perform the test mode 510, All Admin setting and Test mode 7xx settings will be cleared.
So, please take care to use this test mode when it is not brand-new HDD
78
From the firmware 5.12, the test mode 510 is available. You should use this test mode after replace the HDD.
According to this test mode, the machine will set up basic default setting depends on the model. Because brand-new
HDD is compatible with all ComColor models (included Japanese models). But setting of each model is slightly different.
If there are some Japanese character such as following photo on the panel, you should perform the test mode 510.
After re-booting, the screen will switch to English.
Japanese
Attention!
After perform the test mode 510, All Admin setting and Test mode 7xx settings will be cleared.
So, please take care to use this test mode when it is not brand-new HDD
79
ComColor has some test modes to clear settings. You must take care of these function before use them
You can save the paper feed setting and image adjustment in the engine PCB as factory default. (Test mode
1497) But this saved data is not all of test mode setting. For example, TM 2925 (envelope margin) is not saved
as factory default.
80
When you perform the test mode 504, all Admin settings, all saved data and test mode 7xx settings will be cleared.
After that you need to perform the test mode 510.
707 If necessity When IC card function is used When Remote Agent function is used
708 716 721
710 If necessity 717 722
711 If necessity 718 740
715 If necessity 741
729 If necessity 742
750 If necessity 726 When USB function is used 743
751 If necessity 727 When IS900C is connected 744
752 If necessity 728 When HS4000 is connected 745
753 If necessity 756 When contract customer 747
754 If necessity 748
81
Backup files
Create the backup data to the USB memory Download the data from the USB memory
1) Update the firmware to ver7.16 or above 1) Turn on the machine normally
2) Insert the USB memory 2) Save the data into the USB memory
3) Perform the test mode 460 and start 3) Insert the USB memory into the machine
4) Shut down the machine 4) Perform the test mode 461 and start
5) Turn on the machine 5) Shut down the machine
6) Backup data will be created then they save into the 6) Turn on the machine
USB memory 7) Backup data will copy in the machine
7) Remove the USB memory 8) Remove the USB memory
Attention
When you copy the backup data by test mode 461, all saved data in the folder will be deleted
82
83
After scanning,
Engine PCB HDD
update immediately TM440 (copy)
Adjustment
Back up data
setting data
Print TM441 (retrieve)
TM1497 TM503
(Save as factory default) (Return to factory default)
Attention
If you perform the test mode 503, user
Factory data and user setting are also cleared.
default data
84
For the following adjustments, you need to adjust manually after scanning the test print
When you change the test mode 2712 to 1, you can print without the upper transfer unit and
the sensor. And this test mode setting will be cleared when quit the test mode.
85
No gap and close the AF unit 3-4mm gap and open the AF unit
Gap
86
For HC5500
Adjustment Step information
X direction 1 dot = 1 point
Y direction 1 dot = 16points
87
Top
When left side is 1 dot higher, you
adjust by the angle adjuster 1.5
turns with cw direction
Lock plate
Angle adjuster B2 Adjust Black head with 1 dot
Top
When right side is 1 dot higher,
A2 you adjust with opposite direction
1 head
88
Top Adjust Black No2 head as 1 dot to front side (right side)
Lock plate
Angle adjuster B2
No1 head No2 head No3 head
Front
A2
When you adjust X position to front with 1 dot, you should
adjust by the X adjuster for 2 turns with cw direction
89
Basically when you replace the print head perfectly, you dont need image adjustment, only you
should input the voltage and A/L type by test mode 442.
You can judge with the following order whether image adjustment is needed or not.
1) Head position
If gap is over 3 dots, you should adjust
with the jig by viewing before TM435
2) Head angle
If difference is over 0.7 dot, you
should adjust as parallel with the
head jig by viewing
3) X position TM435
Plus amount is left direction
4) Y position TM436
Plus amount is down direction
90
BP angle
Timing roller
angle plate
91
0.5mm
Test mode 432
Print direction
0.5mm
Test mode 428 Test mode 428
5.0mm
92
1) Prepare two 2) Prepare the head jig with following position 3) Fix the head jig with the countersunk
countersunk screws screws. Rear is first, front is next
X adjuster
First
Second
Lowest maximum 1mm
After above procedure, usually the print head will be fixed 3 dots rear position compare with general head position.
Therefore you need adjust X position with normal image adjustment procedure.
93
During the head adjustment, if ribbon cables arrangement are not good, horizontal transfer sensor might make
mis-detection due to reflection from ribbon cable.
If you can see the ribbon cable from the square hole on the horizontal transfer unit, you should re-arrange this.
As for normal printing, basically these cables are hidden by the metal cover.
If you activate the test mode 2712, you dont need care of this cable arrangement for test printing
Test mode 2712: Head adjustment print mode
If it is 1, you can adjust image position without horizontal transfer unit
Ribbon cable
94
Default settings are 90 for all sides (9mm margin), +10 means 1mm more margin
If you reduce the margin too much, the BP belt will have ink stain easily and then edge of the envelope
will receive ink mark.
Window
Basically ink level sensor of the pressure tank will repeat On and Off during the printing. If the tank has more ink
due to some reason, this error occurs easily. You should usually drain some ink into the overflow tank.
This symptom occurs easily after transportation of pre installed machines.
Printing condition
96
2069-2: Pressurized tank ink sensor K remained ON for more than a particular number of cycles despite circulation
2070-2: Pressurized tank ink sensor C remained ON for more than a particular number of cycles, despite circulation
2071-2: Pressurized tank ink sensor M remained ON for more than a particular number of cycles, despite circulation
2072-2: Pressurized tank ink sensor Y remained ON for more than a particular number of cycles, despite circulation
2055: The bellows sensor was activated during ink circulation.
Check points
1. Drain down ink completely then supply ink again using TM2711
2. Check for ink leakage from the ink tube around ink bus and head tubes
3. Check whether the air filter has no ink stain
97
Photo
Tank When use 2nd tank on 1st When use 1st tank on 2nd When use 4th tank on 3rd Impossible to use 3rd tank on
replacement machine, common air tank machine, common air tank is machine, modification kit is 4th machine anymore
compatibility is also required also required required
050-79614-108 050-79614-108
NEGA.-PRESS. AIR TANK SET NEGA.-PRESS. AIR TANK SET
Comments Tech Bulletin CCT-040 Tech Bulletin CCT-046 Tech Bulletin CCT-055
Possibility of S35-207x error When modification kit is used on
3rd machine, it changes to 4th
98 generation machine
2069-1: Pressurized tank ink sensor K was not activated even once as the printer detected no black ink three times
2070-1: Pressurized tank ink sensor C was not activated even once as the printer detected no cyan ink three times
2071-1: Pressurized tank ink sensor M was not activated even once as the printer detected no magenta ink three times
2072-1: Pressurized tank ink sensor Y was not activated even once as the printer detected no yellow ink three times
2055: The bellows sensor was activated during ink circulation.
Check points
1. Upgrade the firmware to Ver11.16 or later. On the old firmware, if customer set an empty cartridge again, this
error will occur.
2. Check whether the joint spring works correct (This spring must hold black colour plastic part during the printing.
If this spring comes off, air leaks from the cartridge joint, finally S35-2055 will occur.
Joint spring
Cartridge holder
99
2. Open the bellows unit and disconnect the 3. Disconnect the drain tube and then insert it
1. Clamp pressure air tubes excluding cyan tube connecter into the overflow pan
Connecter
Air valve
Air filter
tube
Common
Switch tube
100
13. Open the front cover and remove ink 14. Turn on the machine with cover open condition
cartridge 15. Perform the test mode 2483 (ink valve) with 20
times
If you should drain ink for another colour, you
should use another test mode
Black: 2482
Cyan: 2483
Magenta: 2484
Yellow: 2485
After this test mode, ink supply tube will become
empty. Finally change the test mode 2711 to 1
16. Shut down machine
Overflow tank
101
102
2. Open the bellows unit and disconnect the 3. Disconnect the drain tube and then insert it
1. Clamp pressure air tubes excluding cyan tube connecter into the overflow pan
Connecter
Air valve
Air filter
tube
Switch Common
tube
103
13. Clamp the right side of ink drain tube and 14. Insert the drain tube into the overflow pan 16. Open the front cover and remove ink
then disconnect it from left pipe 15. Remove the scissor cartridge
Clamp
Remove from Insert
left pipe
104
Overflow tank
105
Connecter
Air valve
Air
filter
tube Common
Switch tube
106
13. Insert the tube into the overflow pan and 14. Repeat the No12 and No13 process for all 15. Open the front cover and remove all ink
then remove the scissor colours cartridges
Insert
107
21. If you modify negative tanks from 3rd 23. If some ink overflow, you should drain down
generation to 4th version, skip to the modification. 22. Put back the bellows unit to original position to waste ink tank
After the modification, follow from No22
Overflow tank
108
Basically you should check the locking condition of the booklet making unit. Especially this symptom occurs
after the transportation.
110
111
112
113
W67 error
TM412 Re-confirm all of settings
No error
Wait 5minutes
Insert USB key
Perform TM413
No
Connect a laptop using same IP, DNS, Cable with the ComColor
Open the Command prompt
Go to Next page
114
Ping risoremoteagent.com
No address feedback
Ask IT person if DNS is correct
Feedback 202.248.103.148
Enter
https://risoremoteagent.com
5 S / I error Clear
Immediately
6 Print
7 Jam (Paper jam etc) renewed
When S/I error occur or press Send error history, all of saved REv data in the machine will be transferred to the server.
When the ink cartridge become to empty, ink volume data of for all colour will be transferred.
As for paper jam REv data will be saved until S/I error, press Send error history or saved data reaches 10kb*
* This level is able to change by test mode 799 on ver97.18 firmware
116
You can basically find the DNS address for the customer by using Command prompt. We recommend to ask it IT
person for double check.
1. Input ipconfig/all
2. Press enter key
3. You can find basically two or more addresses at DNS Servers
117
Normally you need to ask to IT person if proxy function is used in the network. Sometimes we can find the proxy
setting on the web browser. However this setting might not be same as actual proxy setting.
If the proxy address is setting as letters, you need to confirm the IP address by using Command prompt
118
When the machine is installed the Remote Agent function, the customer can send the REv data such as
error history or counter data etc to Lyon server in the Admin mode.
119
You can see the contents of RISO Remote Agent by using REv file with following procedure
3) Save the REv file on the laptop and then Drag and Drop
to the REv exchange tool
120
You can adjust height of the paper gate from the panel side and the rear side. When both of the height adjuster
move to the standard tray direction, the paper gate will move up.
When you adjust the rear adjuster, you need to lift up the Engine PCB. If you insert a small minus driver into the
adjuster hole, it is easier because this white part is located at very inside position.
Height adjuster
CCD
Gate actuator
121
X02-1101: The paper gate detects paper lifting or wavy condition during the paper feeding
W56-1300: The paper size detected by the system does not match with transferred paper size
When paper is jammed with Z-folding condition on the BP belt with above errors, BP belt rotation might not be smooth.
Especially A3 paper has this symptom relatively.
Checking points
1. Clean the both sides of BP belt
2. Apply Head cleaner C underneath of BP belt
3. If Z-folding paper jam still occurs, reduce the BP suction value from 100 to 80 using TM1809 (Default is 100)
BP unit
Guide roller Z-folding
122
When the rollers on the upper transfer are not gripping well, paper can remain on the unit or paper can
become crumpled.
Check points
1) Clean the drive rollers
2) Clean the shaft of the pressure rollers and inside of the brackets
3) Confirm whether the bracket of pressure roller are damaged
123
When the rollers on the upper transfer unit or switch back rollers are not gripping well, paper can become
crumpled at switch back unit. This symptom mainly occurs while duplex printing.
Check points
1) Clean the drive rollers
2) Clean the shaft of the pressure rollers and inside of the brackets
3) Confirm whether the bracket of pressure roller are damaged
4) Check the duplex clutch condition
5) Adjust the page gap by test mode 6750 or 6751 (Print speed will slow down)
124
When slightly thin paper is used (80g/m2 etc), ejection speed might not be enough depends on paper condition.
You can change (speed up) the ejection speed by test mode 1855
There are two kind of end wall in the field, please refer to the technical bulletin CCT-014
125
Drive roller
Clean the ink stain
Ejection unit
126
When you need to adjust the face down ejection speed individually, following test modes are useful
127
If the printed paper is fold at somewhere, you should check the metal
paper guide for vertical transfer unit at first. If it does not hang on correctly,
paper pass gap is wider and then corner of the paper bends easily.
* This metal paper guide is used when the right ejection unit is connected. If the
machine has no option unit, black coloured plastic guide is used.
Paper guide
Vertical transfer unit
128
Face down
6
8 5
7 4
9 2 3
Face up
1
Case5 Dog ear Dog ear Dog ear Dog ear 1,2
Case6 OK Dog ear OK Dog ear 9
129
Down
Old
New
13mm
14.5mm
When you have small pad and wider holder, Arrow mark Scale
you can put it such as above photo. If you dont have a wide holder, you can
adjust to 5 or 6
130
When the Finisher is connected, the side wings are in maximum position. If down curled paper feeds to
the finisher, edge of the curled paper might catch on the static blush or the fence guide hole.
You might need to remove the static blush and cover the hole by thin Teflon tape.
Ejection unit
Side wing
131
132
CC9050 #33350507~
CC7050 #33361642~
CC3050 #33370598~
CC7010 #33460176~
CC3010 #33470534~
133
134
Vertical transfer motor and right ejection motor are the same motor (compatible with each other).
Currently this motor is belt transfer type, it is able to reduce mechanical noise.
The old harness and the new harness are different, however harness colour is same. So when you swap
this motor, you need to check which type of drive system is used. (Gear or Belt)
Service part
050-75058-006
Old harness
+
Yellow harness (service part)
135
When X03-1065 error occurs, you should check the spring condition for right side paper ejection unit.
(Come off or catch on something etc)
If this spring is not proper, paper gate does not work correctly. Then finally paper will catch on the paper gate.
Paper gate
Spring
136
Upper limit
adjuster
1mm
137
Actuator shaft
138
When you find some S10-10XX errors in the error history, you should check following three points.
S10-1031/1045 are for Tray1
S10-1032/1046 are for Tray2
S10-1033/1047 are for Tray3
1. Check whether customer does not load a lot of paper into the tray
2. Check whether Tray actuators are New type
3. Clean and grease up tray lifting mechanism
CC9050 33350265~
CC7050 33360568~
CC3050 33370294, 33370300~
139
If the upper transfer unit comes off slightly, machine might make gear noise. In order to reduce the gap, you can insert
old stripper pad etc between the upper transfer unit and the stopper
Insert
140
X12-1055: Paper being transferred did not reach vertical paper feed sensor 3 in time, based on the transfer speed
X12-1055-1: Paper comes from tray2, X12-1055-2: Paper comes from tray3
Totally 4 one-way clutch gears are used in the internal paper feed unit, when they slip, X12-1055 occurs.
If X12-1055 still occurs after cleaning inside of the gear, rough up the roller shaft with course sand paper (80 grit)
Rough up
Clean inside
CCD unit (CIS) might not detect paper width when dark coloured paper is fed.
If this detection is not correct, horizontal printing image will be shifted.
When the following test modes are switched to 0, CCD will be deactivated, print position will be
decided from paper width of the tray.
142
Above error message might display even though BP belt is clean. After the cleaning for CCD and BP belt, you can
switch off this function using TM1934 to 0 (default is 5) This test mode is available since Ver10.16
143
When you print a document with a small margin on the lead edge on a ComColor machine, you may find a misty image
at the top of the paper. The new type BP belt will help to improve this condition, also you can reduce the power of the
BP fans using test mode 1809, for example from 100 to 80.
However setting the BP fan power lower could result in more paper jamming
144
Step1
Load 330mm width paper on the standard tray (If you dont have some, test mode 2477 without paper mode is useful)
Extend the paper guides to maximum width position
Perform the test mode 2472 (Cyan MD recovery mode)
Print the NZL check pattern by test mode 411 to check the result
If some white line still occurs, go to Step2 (Duck cleaner)
Step2
Apply some liquid on the heads (Only for same colored heads)
Leave for 10 seconds Perform the test mode 2472 or 2477 twice (Cyan MD recovery mode)
Print the NZL check pattern by test mode 411 to check the result
If some MD still occurs, try Step2 again
If some MF still occurs, go to Step3
Step3
Open the front cover, then put machine in test mode Perform test mode 2428 and leave for10 minutes
Print the NZL check pattern 2 or 3 sheets by test mode 411
Strong cleaning by test mode 2419
Print the NZL check pattern by test mode 411 to check the result
If some MF still occurs, try Step3 again (Maximum total 40 minutes)
145
When you clean the print head using Duck cleaner, you need apply enough liquid on the head nozzle position.
CC print head has a ink supply pipe between two nozzle lines, ink collection pipes are out side of nozzle lines.
(You should aim well at the nozzle to get good result)
Print Head
146
The Y image position might be lost such as in following pictures very rarely. IP-PCB has a
highest possibility of the cause of this problem.
147
When TM1925 is set to "1", image quality for envelope mode is slightly better, however print
speed will slow down about 20% to 30% depending on the envelope size. For the normal
paper, print speed does not change.
TM1925 is 0
(Default setting)
TM1925 is 1
(Fine print mode
for envelope)
148
Check points
1. Check whether maintenance unit moves to BP unit correctly
2. Check whether two screws on the ink pan mechanism dont break
3. Check the print head surface condition after the cleaning. If ink comes out slightly from the heads even though
wiping is correct, you should also check the air filter and positive air valve
149
150
When you have second hand HDD or Engine PCB which is installed same version firmware as trouble machine, you
can use it for repair. You need to swap them one by one. If you swap at the same time, S98-1411 error will occur.
Turn on Turn on
Turn on
Basically second hand Engine PCB and HDD are compatible with another machine when the firmware is 7.16 or later.
TM451: Copy HDD data into Engine PCB Firmware 7.16 CC9050 #33350325 or later
TM510: Change HDD language to English CC7050 #33360762 or later
TM504: HDD initialization CC3050 #33370568 or later
CC7010 #33460161 or later
152 CC3010 #33470408 or later
When S98-0022 error occurs, you need to check all of connection from the mother board(control PCB) to option PCB.
To discover cause of this symptom, you should take off the option PCB at first.
Data transfer
155
Engine PCB has Watch dog timer device which checks the
processing condition. If this device detects CPU hung-up etc, the
Engine PCB will reset the processing automatically.
Check points
156
When you replace the Engine PCB, you need to install the firmware.
You might face S99-0246 or S94-19xx error after upgrade the firmware.
Check Point 1
Check the flat cable connection
When the connection is not correct, firmware data cannot transfer from PMS to the Engine PCB
Flat cable
PMS Engine
Firmware IP PCB
Mother board PCB
Check Point 2
2 steps firmware installation
Depends on the Engine PCB version, you might need 2 steps installation, Ver7.16 and then to the latest version.
Ver7.16 Ver11.17
157
Finisher/Face up
Main printer Scanner Offset tray Option PCB IC card IS900C
tray/Ejection unit
Picking two harnesses Picking one harness and Put PCB and
1 Build up front side of the machine
and arranging arranging flat cable
Put the ejection unit Put the bracket and the
2 Close the PCB
and the bracket offset unit
3 Set the inks, turn on and setup wizard
Build the stand
4 Stay in 5min Build the finisher
and the scanner
5 TM2452 and stay in more 10 min
6 Turn off the machine, put the covers Connect Joint Connect
7 Download the firmware
TM728 to 1 TM716
TM727 to
8 TM726(USB activation) to 1 TM5715 to 0 TM717
1
TM5415 TM718
This test mode is available
TM756 to 2 (Charge B) by re-entering the test
9 TM8400 (ID register) mode screen after TM728
TM1832 to 2 (Jam recovery)
12 Set up configurations
Firm up
15 Folding the boxes
IP address
158
Tray1 Auto Auto (Load A4) Customer Put the size sticker
Tray setting
Tray2 Auto Auto (Load A4L) Customer Put the size sticker
Tray3 Auto Auto (Load A3) Customer Put the size sticker
CCD off mode (Standard paper) TM7734 1 0 Customer If customer uses coloured paper
Test mode
CCD off mode (Card paper) TM7780 1 0 Customer If customer uses coloured card
RISO console Setup the IC card users Customer Upload this via RISO console by using CSV file
Collate/Slip sheet Auto Sort Setting for scan from flat bed
Copy mode
Shortcut button Customer Layout, Copy pause, Booklet etc
Register as default
Printer Driver Register folder Customer When the folder function activate in the Admin mode
Get printer info (Finisher existing etc) Set up the optional unit into the printer driver
159
Inner wall
NG
Slider arm
Inner wall
160
When lift up (open) the engine PCB, if you forget to remove the earth plate beforehand, the engine PCB
could be damaged. If the caption error occur, you should check whether there are some damage or not
on the PCB.
Damage
161
Tray1 Safety SW
Transfer belt
Right ejection motor
The harness of safety SW might cut down due to touch on the drive belt
162
Encoder
Harness might hung on the bracket Harness might touch on the encoder
If you have some tie wraps, we recommend to band with tie wraps
163
If the machine does not print any jobs for a long time as Idle status, system program in the HDD might be crashed.
(Enable to print from PC but unable to copy, unable to print everything etc)
1. You should make a backup user settings using *TM460, and also you should retrieve the user list *CSV file via RISO
console just in case. (Please refer to the M8-5 and F3-3 too)
2. Perform the HDD initialization using TM504 and TM510
3. If this symptom still occurs, you should replace the HDD
Backup data might be crashed too, if this symptom occurs again after re-install the backup data, you should initialize
HDD again, then you can set up user data using the CSV file via RISO console.
164
Following error messages might be saved in the error history even though the touch panel did not
display. Because if customer shut down the main power, system program will confuse the machine
latest condition.
Basically we can ignore them, but you should ask the customer that they dont shut down the
main power before shut down using soft key. (it might cause an HDD failure)
165
Some error messages and some error clear test modes have been added since recent new firmware. When
you face this errors, you must check whether the machine does not overflow at first. Basically TM2711(Head
replacement mode) is required after clear the error using the test modes.
Test mode to
Error codes Description from technical manual
clear error codes
S35-2057 The bellows arm is out of the fix position when the machine turns ON TM1533
S35-2079-1/2/3/4 ON/OFF cycle of the ink level sensor on the negative tank is too long
when the machine detects no ink
S35-2081-1/2 (K) After the strong head cleaning, the ink level sensor on the negative ink
tank is OFF for long period after the machine detects no ink in the 10.16 and later
S35-2082-1/2 (C) negative tank
TM1534
S35-2083-1/2 (M)
S35-2084-1/2 (Y)
S36-2080-1/2/3/4 Drive cycle of the Ink circulation pump drive cycle is too long when the
machine detects no ink
166
S99-0152-6: When ComColor starts printing, the Engine detects time out error due to PMS does not send
data commands continuously.
When you face this error, we recommend to use an another computer to have a test.
This problem comes from the specific computer for many cases.
Time out
Slow S99-152-6
Engine
PMS
PCB
Stable speed
Stable speed
167
Check point 3
If the upper transfer unit come out slightly, machine can not remove static
electricity correctly. If you insert astripper pad or spacer on th stopper, the
transfer unit will stay in the correct position.
Stopper plate
Insert
168
If USB port on the control panel does not work even though TM726 is ON, you should check the connector connection
on the PMS PCB (Mother board)
USB connector
PMS PCB (Brown colour)
169
U04-4430
050-30034-009 PRINTED CIRCUIT BOARD;PBA-CONT
170
When the ConColor is located near the xerographic machine with high Ozone level, rubber material might
receive damage quicker.
3. Insert tube cover and then push back
rubber tube to original position
4. Keep 3mm gap for clumping by a tie
1. Cut plastic thin tube 450mm 2. Marking and pull out the rubber tube wrap
450mm
55mm
3mm gap
171