1) Good design makes a product useful.

2) Refer to the Universal Design section Principle 3: Simple and Intuitive Use.

a) Eliminate unnecessary complexity.

b) Be consistent with user expectations and intuition.

c) Accommodate a wide range of literacy and language skills.

d) Arrange information consistent with its importance.

e) Provide effective prompting and feedback during and after task completion.

3) Universal Design aims to provide a design which is accessible to, usable by and

appealing to as many people as possible.

4) The aesthetic usability effect suggests that people tend to find designs easier to use if

they look easy to use.

5) Good design makes a product understandable.

6) Good design is innovative.

7) Universal Design assumes that the range of human ability is ordinary, not special.

8) Refer to the Universal Design section Principle 6: Low Physical Effort.

a) Allow user to maintain a neutral body position.

b) Use reasonable operating forces.

c) Minimize repetitive actions.

d) Minimize sustained physical effort.

9) Universal Design creates inclusive design solutions and promotes accessibility and

usability, allowing people with all levels of ability to live independently.

10) Universal Design is not just about 'one size fits all'.