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Confidential

84
Notice
Product GSM Notice No. 12-03
Model GT-I9100 Notice Date 10th JAN 11
Subject Phone version Unknown, Problem Repair Guide (RF IC) V2.0 (ECC
HHP review)
Scope Subsidiary ( Europe ) ASC ( Europe ) Customer ( No )
1. Purpose
- To inform All ASCs of information about Technical Tip.

2. Symptom: on a performing Software check on device, (*#1234#), the message

Unknown is displayed* next to the Phone part (* instead of SW version details.)

Instead of SW version details next to PHONE:,

the device will display Unknown

3. Instruction
- If ASC receives a repair case where, after checking the Software Versions inside the
phone, the message Phone: Unknown, is displayed on the screen check below next:

1) Check RFIC (U100) of cosmetic damage, i.e. look for a crack. (See following
picture for location)

2) If there is any damage on the chip, replace it.

Published By [Global CS Team in HQ]

This Service Bulletin is a property of Samsung Electronics Co. Ltd. Any unauthorized use of
Bulletin can be punished under applicable International and/or domestic law.
 - This Document cannot be used without Samsungs Authorization -

Confidential

Published By [Global CS Team in HQ]