CNG HO X HI CH NGHA VIT NAM

QCVN 81:2014/BTTTT

QUY CHUN K THUT QUC GIA

V CHT LNG DCH V TRUY NHP INTERNET
TRN MNG VIN THNG DI NG MT T IMT-2000

National technical regulation

on quality of Internet access service on the IMT-2000
Public Land Mobile Network

H NI 2014
 MC LC

1. QUY NH CHUNG ............................................................................................ 5

1.1. Phm vi iu chnh ....................................................................................... 5
1.2. i tng p dng ....................................................................................... 5
1.3. Ti liu vin dn ........................................................................................... 5
1.4. Gii thch t ng .......................................................................................... 5
1.5. Ch vit tt ................................................................................................... 6
2. QUY NH K THUT ........................................................................................ 6
2.1. Cc ch tiu cht lng k thut ................................................................... 6
2.1.1. sn sng ca mng v tuyn.............................................................. 7
2.1.2. T l truy nhp thnh cng dch v .......................................................... 7
2.1.3. Thi gian tr truy nhp dch v trung bnh................................................. 7
2.1.4. T l truyn ti d liu b ri .................................................................... 7
2.1.5. Tc ti d liu ................................................................................... 8
2.2. Cc ch tiu cht lng phc v ................................................................... 8
2.2.1. Khiu ni ca khch hng v cht lng dch v ...................................... 8
2.2.2. Hi m khiu ni ca khch hng ............................................................ 9
2.2.3. Dch v tr gip khch hng .................................................................... 9
3. QUY NH V QUN L .................................................................................... 9
4. TRCH NHIM CA T CHC, C NHN ....................................................... 10
5. T CHC THC HIN ..................................................................................... 10
PH LC A (Quy nh) Yu cu chung v o kim ..........................................11
TH MC TI LIU THAM KHO .......................................................................... 12
Li ni u

QCVN 81/2014/BTTTT c xy dng da trn c s cc tiu

chun quc t ETSI EG 202 057-4 V1.2.1 (07-2008) v ETSI TS
102 250-2 V2.2.1 (04-2011).
QCVN 81/2014/BTTTT do Cc Vin thng bin son, V Khoa
hc v Cng ngh thm nh v trnh duyt, B Thng tin v
Truyn thng ban hnh km theo Thng t s 10/2014/TT-BTTTT
ngy 28 thng 8 nm 2014.

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QCVN 81:2014/BTTTT

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 QCVN 81:2014/BTTTT
QUY CHUN K THUT QUC GIA
V CHT LNG DCH V TRUY NHP INTERNET
TRN MNG VIN THNG DI NG MT T IMT-2000

National technical regulation

on quality of Internet access service on the IMT-2000
Public Land Mobile Network

1. QUY NH CHUNG

1.1. Phm vi iu chnh

Quy chun ny quy nh mc gii hn cc ch tiu cht lng i vi dch v truy
nhp Internet trn mng vin thng di ng mt t IMT-2000.
1.2. i tng p dng
Quy chun ny p dng i vi C quan qun l nh nc v cc doanh nghip vin
thng cung cp dch v truy nhp Internet trn mng vin thng di ng mt t IMT-
2000 (sau y gi tt DNCCDV) thc hin qun l cht lng dch v ny theo cc
quy nh ca Nh nc v ca B Thng tin v Truyn thng.
Quy chun ny cng l c s ngi s dng dch v gim st cht lng dch v
truy nhp Internet trn mng vin thng di ng mt t IMT-2000 ca cc doanh
nghip.
1.3. Ti liu vin dn
ETSI TS 102 250-5: "Speech Processing, Transmission and Quality Aspects (STQ);
QoS aspects for popular services in mobile networks; Part 5: Definition of typical
measurement profiles".
ETSI TS 102 250-6: "Speech Processing, Transmission and Quality Aspects (STQ);
QoS aspects for popular services in mobile networks; Part 6: Post processing and
statistical methods".
ITU-R M1457-10: Detailed specifications of the terrestrial radio interfaces of
International Mobile Telecommunications-2000 (IMT-2000).
1.4. Gii thch t ng
1.4.1. Dch v truy nhp Internet l dch v cung cp cho ngi s dng Internet
kh nng truy nhp n Internet.
1.4.2. Vng cung cp dch v l vng a l m DNCCDV cng b v kh nng s
dng dch v truy nhp Internet trn mng vin thng di ng mt t IMT-2000 theo
mc cht lng c quy nh ti mc 2.1 ca quy chun ny.
Vng cung cp dch v bao gm 2 loi l vng bin v vng li. Vng bin l vng
cung cp dch v c tc ti d liu hng xung ti thiu l 256 kbit/s. Vng li l
vng cung cp dch v c tc ti d liu hng xung ti thiu l 01 Mbit/s.
1.4.3. Cht lng dch v l kt qu tng hp ca cc ch tiu th hin mc hi
lng ca ngi s dng dch v i vi dch v .
1.4.4. Truy nhp thnh cng dch v l truy nhp m UE c ch th kt ni vo

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QCVN 81:2014/BTTTT
mng ca DNCCDV v c th thc hin trao i d liu qua Internet.
1.4.5. Thi gian tr truy nhp dch v l thi gian tnh t lc UE bt u truy nhp
dch v (gi yu cu thit lp ng cnh PDP u tin) n khi UE truy nhp thnh
cng dch v.
1.4.6. Truyn ti d liu l truyn ti m UE truy nhp thnh cng dch v v bt
u thc hin trao i d liu qua Internet.
1.4.7. Ti xung l ti d liu t mng Internet qua mng ca DNCCDV n UE.
1.4.8. Ti ln l ti d liu t UE n mng Internet qua mng ca DNCCDV.
1.4.9. Vdavg l tc ti d liu trung bnh theo hng xung c DNCCDV cng
b cung cp cho khch hng trong vng cung cp dch v. Gi tr ny phi ln hn
hoc bng tc ti d liu hng xung ti thiu trong tng vng nh nh ngha
ti mc 1.4.2.
1.4.10.Vuavg l tc ti d liu trung bnh theo hng ln c DNCCDV cng b
cung cp cho khch hng trong vng cung cp dch v.
1.4.11. Truyn ti d liu b ri l truyn ti d liu nhng b mt gia chng m
nguyn nhn do pha mng gy ra.
1.4.12. Phng php xc nh
Phng php xc nh l cc phng php nh gi cht lng dch v vi mc ly
mu ti thiu c quy nh c quan qun l Nh nc v DNCCDV p dng
trong vic o kim cht lng dch v.
Mi ch tiu cht lng c quy nh mt hay nhiu phng php xc nh khc
nhau. Trong trng hp ch tiu cht lng dch v c xc nh bng nhiu
phng php khc nhau quy nh ti quy chun ny th ch tiu cht lng c
nh gi l ph hp khi kt qu nh gi bi mi phng php u ph hp vi
mc ch tiu quy nh.
1.5. Ch vit tt

Doanh nghip cung cp dch

DNCCDV
v
IP Internet Protocol Giao thc Internet
Mng thng tin di ng ton
IMT International Mobile Telecommunications
cu
PDP Packet Data Protocol Giao thc d liu gi
SACK Selective Acknowledgement Xc nhn c la chn
TCP Transmission Control Protocol Giao thc iu khin truyn ti
UE User Equipment Thit b ngi dng

2. QUY NH K THUT

2.1. Cc ch tiu cht lng k thut

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2.1.1. sn sng ca mng v tuyn
2.1.1.1. nh ngha
sn sng ca mng v tuyn l t l (%) gia s mu o c mc tn hiu thu ln
hn hoc bng -100 dBm trn tng s mu o.
2.1.1.2. Ch tiu
sn sng ca mng v tuyn 95%.
2.1.1.3. Phng php xc nh
Phng php m phng. S lng mu o ti thiu l 100 000 mu, thc hin o
ngoi tri di ng vo cc gi khc nhau trong ngy, trong vng cung cp dch v.
2.1.2. T l truy nhp thnh cng dch v
2.1.2.1. nh ngha
T l truy nhp thnh cng dch v l t l (%) gia s ln truy nhp thnh cng dch
v trn tng s ln truy nhp dch v.
2.1.2.2. Ch tiu
T l truy nhp thnh cng dch v 90%.
2.1.2.3. Phng php xc nh
Phng php m phng. S lng mu o ti thiu l 1 500 mu, phn b u theo
cc iu kin o kim: o trong nh, o ngoi tri ti cc v tr c nh, o ngoi tri
di ng. Vi mi iu kin o kim thc hin o vo cc gi khc nhau trong ngy,
trong vng cung cp dch v. Khong cch gia hai mu o lin tip xut pht t mt
UE khng nh hn 30 s. Yu cu chung v o kim c nu ti Ph lc A.
2.1.3. Thi gian tr truy nhp dch v trung bnh
2.1.3.1. nh ngha
Thi gian tr truy nhp dch v trung bnh l trung bnh cng ca cc khong thi
gian tr truy nhp dch v.
2.1.3.2. Ch tiu
Thi gian tr truy nhp dch v trung bnh 10 giy.
2.1.3.3. Phng php xc nh
Phng php m phng. S lng mu o ti thiu l 1 500 mu, phn b u theo
cc iu kin o kim: o trong nh, o ngoi tri ti cc v tr c nh, o ngoi tri
di ng. Vi mi iu kin o kim thc hin o vo cc gi khc nhau trong ngy,
trong vng cung cp dch v. Khong cch gia hai mu o lin tip xut pht t mt
UE khng nh hn 30 s. Yu cu chung v o kim c nu ti Ph lc A.
2.1.4. T l truyn ti d liu b ri
2.1.4.1. nh ngha
T l truyn ti d liu b ri l t l (%) gia s ln truyn ti d liu b ri trn tng
s ln truyn ti tp d liu.
2.1.4.2. Ch tiu
T l truyn ti d liu b ri 10%.

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QCVN 81:2014/BTTTT
2.1.4.3. Phng php xc nh
Phng php m phng cc mu o ti tp (file) d liu ln/xung my ch dnh
ring. S lng mu o ti thiu l 1 500 mu o ti tp d liu, phn b u theo
cc hng ti ln, ti xung v theo cc iu kin o kim: o trong nh, o ngoi
tri ti cc v tr c nh, o ngoi tri di ng. Vi mi iu kin o kim thc hin
o vo cc gi khc nhau trong ngy, trong vng cung cp dch v. Khong thi gian
thc hin mt mu o t 60 s n 180 s. Dung lng tp d liu s dng lm
mu o phi ln m bo khng hon thnh ti ln hay ti xung tp d liu
trong khong thi gian thc hin mt mu o. Khong cch gia hai mu o lin tip
xut pht t mt UE khng nh hn 30 s. Yu cu chung v o kim c nu ti
Ph lc A.
2.1.5. Tc ti d liu
2.1.5.1. nh ngha
Tc ti d liu gm hai loi: tc ti xung v tc ti ln:
- Tc ti xung trung bnh (Pd) l t s gia tng dung lng cc tp d liu ti
xung trn tng thi gian ti xung.
- Tc ti xung ca tng mu l t s gia dung lng tp d liu ti xung trn
thi gian ti xung ca mu .
- Tc ti ln trung bnh (Pu) l t s gia tng dung lng cc tp d liu ti ln
trn tng thi gian ti ln.
2.1.5.2. Ch tiu
- Tc ti d liu trung bnh: Pd Vdavg v Pu Vuavg
- T l (%) s mu c tc ti xung ln hn hoc bng tc ti d liu hng
xung ti thiu trong tng vng: 95%.
2.1.5.3. Phng php xc nh
Phng php m phng cc mu o ti tp d liu ln/xung my ch dnh ring.
S mu o kim ti thiu l 1 500 mu o ti tp d liu, phn b u theo hng ti
ln, ti xung v theo cc iu kin o kim: o trong nh, o ngoi tri ti cc v tr
c nh, o ngoi tri di ng. Vi mi iu kin o kim thc hin o vo cc gi
khc nhau trong ngy, trong vng cung cp dch v. Khong thi gian thc hin
mt mu o t 60 s n 180 s. Dung lng tp d liu s dng lm mu o phi
ln m bo khng hon thnh ti ln hay ti xung tp d liu trong khong thi
gian thc hin mt mu o. Khong cch gia hai mu o lin tip xut pht t mt
UE khng nh hn 30 s. Yu cu chung v o kim c nu ti Ph lc A.
2.2. Cc ch tiu cht lng phc v
2.2.1. Khiu ni ca khch hng v cht lng dch v
2.2.1.1. nh ngha
Khiu ni ca khch hng v cht lng dch v l s khng hi lng ca khch
hng v cht lng dch v c bo DNCCDV bng vn bn.
2.2.1.2. Ch tiu
T l khiu ni ca khch hng v cht lng dch v 0,25 khiu ni/100 khch
hng/3 thng.

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2.2.1.3. Phng php xc nh
Thng k ton b s khiu ni bng vn bn ca khch hng v cht lng dch v
trong khong thi gian ti thiu 3 thng lin tip.
2.2.2. Hi m khiu ni ca khch hng
2.2.2.1. nh ngha
Hi m khiu ni ca khch hng l vn bn ca DNCCDV thng bo cho khch
hng c khiu ni v vic tip nhn v xem xt gii quyt khiu ni.
2.2.2.2. Ch tiu
DNCCDV phi c vn bn hi m cho 100% khch hng khiu ni trong thi hn 2
ngy lm vic k t thi im tip nhn khiu ni.
2.2.2.3. Phng php xc nh
Thng k ton b vn bn hi m cho khch hng khiu ni v cht lng dch v
trong thi gian ti thiu l 3 thng lin tip.
2.2.3. Dch v tr gip khch hng
2.2.3.1. nh ngha
Dch v tr gip khch hng l dch v gii p thc mc, tr gip, hng dn s
dng, cung cp thng tin lin quan cho khch hng v dch v truy nhp Internet trn
mng vin thng di ng mt t.
2.2.3.2. Ch tiu
- Thi gian cung cp dch v tr gip khch hng bng nhn cng qua in thoi l
24 gi trong ngy.
- T l cuc gi ti dch v tr gip khch hng chim mch thnh cng, gi yu cu
kt ni n in thoi vin v nhn c tn hiu tr li ca in thoi vin trong
vng 60 giy 80%.
2.2.3.3. Phng php xc nh
- M phng hoc gi nhn cng: thc hin m phng hoc gi nhn cng ti dch v
tr gip khch hng, s cuc gi th l 250 cuc vo cc gi khc nhau trong ngy.
- Gim st bng thit b hoc bng tnh nng sn c ca mng: s lng cuc gi ly
mu ti thiu l ton b cuc gi trong 7 ngy lin tip.

3. QUY NH V QUN L

3.1. Cc ch tiu cht lng dch v truy nhp Internet trn mng vin thng di ng
mt t IMT-2000 c qun l theo quy nh v qun l cht lng dch v vin
thng.
3.2. Cc Doanh nghip cung cp dch v phi cng b vng cung cp dch v t tc
ti xung ti thiu 256 kbit/s; vng c tc ti xung 01 Mbit/s v cng b cc
vng c tc Vdavg, Vuavg m doanh nghip cng b di dng bn s.
.

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QCVN 81:2014/BTTTT
4. TRCH NHIM CA T CHC, C NHN

4.1. Cc Doanh nghip cung cp dch v phi m bo cht lng dch v truy nhp
Internet trn mng vin thng di ng mt t ph hp vi Quy chun ny, thc hin
cng b hp quy v chu s kim tra ca c quan qun l nh nc theo cc quy
nh hin hnh.
4.2. Trch nhim c th ca cc Doanh nghip cung cp dch v c quy nh ti
quy nh v qun l cht lng dch v vin thng ca B Thng tin v Truyn thng
(Thng t s 08/2013/TT-BTTTT).

5. T CHC THC HIN

5.1. Cc Vin thng v cc S Thng tin v Truyn thng c trch nhim hng dn
vic cng b vng ph sng v hng dn, t chc trin khai cng tc qun l cht
lng dch v truy nhp Internet trn mng vin thng di ng mt t theo Quy
chun ny.
5.2. Trong trng hp cc quy nh nu ti Quy chun ny c s thay i, b sung
hoc c thay th th thc hin theo quy nh ti vn bn mi ./.

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PH LC A
(Quy nh)
Yu cu chung v o kim
A1. My ch phc v cng tc o kim
- My ch phc v cng tc o kim phi l my ch dnh ring v khng s dng
cc website thng mi cho cng tc o kim;
- My ch phc v cng tc o kim khng ng k tn min v c nhn dng
bng a ch IP;
- My ch phc v cng tc o kim c kt ni ti mng Internet bng ng
truyn c bng thng phi ln hn hoc bng tng lu lng cc hng o;
- Thit lp giao thc iu khin truyn ti (TCP) ca my ch phc v cng tc o
kim phi tha mn ti thiu cc yu cu sau:
+ Kch c on ln nht nm trong khong 1 380 bytes - 1 460 bytes;
+ Kch c ca s TCP Rx > 4 096 bytes;
+ Cho php SACK;
+ Cho php truyn li nhanh TCP;
+ Cho php khi phc nhanh TCP;
+ Cho php tr xc nhn bn tin (200 ms).
A2. Yu cu v cc v tr o kim
- iu kin o trong nh: o kim bn trong cc cng trnh cng cng nh cng
hng khng, nh ga tu ha, bn xe t, bnh vin, bo tng, v.v
- iu kin o ngoi tri ti cc v tr c nh: o kim ti cc im tp trung ng
dn c nh khu vc ph cn bn tu ha, bn xe t, cng ch, cng bnh vin,
cng trng hc, cng vin, di tch vn ha v danh lam thng cnh, v.v.
- iu kin o ngoi tri di ng: o kim trong qu trnh lu thng trn ng.
A3. Tp (file) d liu
Tp (file) d liu s dng o kim phi dng nn.

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TH MC TI LIU THAM KHO

[1] ETSI EG 202 057-4 (2008), Speech Processing, Transmission and Quality
Aspects (STQ);User related QoS parameter definitions and measurements; Part 4:
Internet access.
[2] ETSI TS 102 250-2 (2011), Speech Processing, Transmission and Quality
Aspects (STQ); QoS aspects for popular services in mobile networks; Part 2:
Definition of Quality of Service parameters and their computation.
[3] ETSI TR 102 678 V1.2.1 (2011), Speech and multimedia Transmission Quality
(STQ); QoS Parameter Measurements based on fixed data transfer times.
[4] F. No. 305-12/2012-QoS, The standard of Quality of Service for Wireless data
service regulations.
[5] MTSFB 009:2005, Quality of Service for Voice, SMS, Packet-Switched traffic for
public cellular services.
[6] IDA, QoS Standards for 3G public cellular mobile telephone service.
[7] QCVN 34:2011/BTTTT, Quy chun k thut quc gia v cht lng dch v truy
nhp Internet ADSL.
[8] QCVN 36:2011/BTTTT, Quy chun k thut quc gia v cht lng dch v in
thoi trn mng vin thng di ng mt t.
[9] Quyt nh 427/Q-BTTTT ngy 04/4/2009 ca B trng B Thng tin v
Truyn thng v Ban hnh Quy ch t cc, kim tra, x pht vi phm cc ni dung
cam kt cp php thit lp mng v cung cp dch v vin thng di ng mt t tiu
chun IMT-2000 trong bng tn s 1 900-2 100 HMz.

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