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IRCTCs e-Ticketing Service


ERS Instructions

Other Instructions
 E-ticket passenger is permitted in the train against a berth/seat only when his name appears in the reservation chart
failing which he can be treated as a passenger travelling without ticket
 E-ticket cannot be cancelled after chart preparation through internet. You are requested to use the online TDR filing &
Status tracking service provided by IRCTC. Select the “File TDR” Link in the left panel under the “My Transactions”
Menu for filing TDR online. For additional information regarding TDR, Select the “File TDR Procedure” in the left panel
under the “General” Menu to process the refund with the Railways in this case. Any further clarification please mail to
etickets@irctc.co.in .
 If train is cancelled, E-ticket can be cancelled through internet by the user upto 3 days from the date of departure of
the train.
 Bank charges, if any, will be payable extra. (For details of bank charges kindly refer to Terms and Conditions on
www.irctc.co.in )
 The compartment / cabin / coupe numbers for first ACC and first class will be allotted at the time of chart preparation.

 For Train No. 2901 / 2902 (Gujarat Mail), Coach No. S2 to S6 will be attached / detached at Dadar
 In case of I AC booking, Coach / Seat No. will be given at the time of charting.
 The customer who has opted for auto-up gradation during booking of his/her e-ticket is requested to check the up-
gradation chart before boarding the train.
 Get back upto 12% on your ticket booking with the SBI Railway Card. For details visit www.irctc.co.in or
www.sbicard.com
 Submission of Guard certificate in original to IRCTC is also required for refund claim on account of A.C. failure/Coach
not attached/Accommodation offered in lower class in addition to online filing of TDR. Guard certificate can be obtained
from TTE / Conductor of the coach.

Catering information
 Standard Veg Breakfast – Rs.17/- + service tax 6.12%
 Standard Non Veg Breakfast – Rs.20/- + service tax 6.12%
 Standard Veg Meal – Rs.30/- + service tax 6.12%
 Standard Non Veg Meal – Rs.35/- + service tax 6.12%
 Standard Readymade Tea – Rs.3/- + service tax 6.12%
 Standard Tea with tea bag – Rs.4/- + service tax 6.12%
 Standard Coffee – Rs.5/- + service tax 6.12%
 Packaged Drinking Water 1 ltr (chilled) – MRP Rs.12/-
 National Toll Free No. 1800-111-139 for complaints / suggestions

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https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/services/ERSPrintInstructions.jsp?PassS... 27-08-2010

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