5. The components of EQ ‘There remains still no agreement about what features, factors, abilities or skills do or do not fonn part of EL Ae more and more teste of, and books about EI appear on the matlct the situation gets worse rather than better Most, but not all theories and systems include ideas about emotional awareness and regulation. Some distinguish between intra and interpersonal emotional skills. Some use the concept of ability, others of shill, and some of competencies, Facets ‘High Scorers perceive themselves as being or having. Flewble and willing to adaptto new conditions Forthright, frank and willing to stand up for thelr Tights ‘Emotion expression | Capable of communicating their feelings to others ‘Emotion management | Capable of induencing other people's feelings (others) “Emotion perception | Clea about Heir own and other people s feelings (elf-and others) Emction regulation | Capable of controling their anctiona Tmpuleivenees (ow) | Reflective and less Uely to piveinte their wigee Relationship skille ‘Capable of having fulfilling personal relationships Self-Fsteem. Successful and self-confident Self Motivation ‘Driven and unlikely to give up in the face of adversity Social competence ‘Accomplished networkers with excellent social skils Suess management | Capable of withstanding pressure and regulating stress ‘Trait empathy ‘Capable to taking someone else's perspective "Trait happiness ‘Cheerful and satisfied with their lives "Trait optimism, ‘Confident and likely to ‘look on the bright side of ieIntrapersoaal (sdf-awareness and self-esoression} self-Regerd To accurately perceive understandand aweptanesIf emotional Self Awareness: Tc be avare of and understand cne’s emotion: Asterfivensis: To effectively and costructively espres: ond: emotions and oneself Independence: To be sel: reliant and free of emovional dependen: Self-Actualiration: To strive te achieve personal goals and ectualize one’s poteatial fon others Interpeisoaal (sccial aw areness and interpersonal relations © Empathy. 1c be aware of ard undestand how ofhers feel © Social Responsibility: To identify wth one's socal group and cooperste with cthers + Interpersoml Relationship: To establish mutudlly satisfying 1elaticnships and relite vvell with others Stress Maragement (emctional managenent and ze galation) ‘stress Tolenince: To effecavely and constructve'y marage emotions © uapuke Coatol To effectvel and corstructvey control emotions Adaptability (cunge management) = Reality-Testing: To objectivdy validate one’s feclinge and thinking with exterzal reality + Flexibility: 70 adaptand adjust one’s feelings ani thinking to new situations + Problem-Solving: ‘To effectively solve prcblens of a personal end interpersonal nature General Mood (self-motivation) ‘© Optimism: To be positive and look a: the brighter side of life © Happiness To feel content wath oneself, others and lifein gexeralPersonal Competence Self-Awwareness: Knowing one's internal stats, prefrences, resources and intustions ‘Emotional Awareness: recognising emotions ard their effects + Accurate self-assessment: knowing own strengths and limits + Self-confidence: strong sense of seli-worth and capabilities ‘elt Regulation: managing one’s tnternal states, empulsis aud rescurces + Self Control: keepmg disrupave emotions and mpulsesm check + Trustworthiness: maintaining standards of honesty and integrity + Conscientiousnese: taking reeponcibility for personal performance © Adaptability: llesiblity in handling change ‘+ Innovation: being comfortable with novel ideas, approaches and new information ‘Motivation: Emotional tendencies that guide or facilitate reaching goals ‘© Adhievement drive: striving to improve or meet a standard of excellence © Commitment: aligning with the goals of the group or organisation ‘© Initiative: readiness to act on opportunities ‘+ Optimism: persistence in pursuing goals despite obstacles cr setbacks Fersonal Competence Empathy: Awarsnece of oor filings needs and concerns + Understanding others: cencing others’ feelinge and perspectives and taking an active interest in their concerns Developing others: sensing others’ development needs and bolstering their abilities Service orientation: anticipating, recognising and meeting customer needs Leveraging diversity: cultivating opportunities through different kinds of people Political awareness: reading « group's emotional canents and power relationships Social kills: Adeptness at inducing desirable responses in others Influence: wielding effective tactics for persuasion ‘Communication: listening openly and serding convincing messages Conflict management: negotiating and resolving disagreements Leadership: iopiring and guiding individuals and groupe Change catalyst initiating or managing change Building bonds: nurturing instrumental relationships Collaboration and co-operation: working with others toward shared goals ‘Team capabilities: creating group synergy in pursuing collective goals.Saf-awarences ‘Emotional self-awareness: Reading one's cw emotions and recogrizing their impact and using “cut sense” to guide decisions. + Accurate sel-asressment: Knowing one's strengths and lis Self-confiden Seif management ‘Emotional self-control: Keeping disruptive emotions and impulses under conto. Transparency: Displasing hones, integrity and trustworthiness Adaptability: Fexbilityin adapting to changing siuatiors or overcoming obstacles. ‘Achievement Tue drive to improve performance to mzet amer standards of excellence. Iniidative: Readiness toactand seize cpportuaites, (Options: Sesing the upside in events. Sociel Awareness “Empathy: Sensing others’ cmmotons, undertanding their perspective, end taking active Interest in their concer. Organizational awareness: ‘Reading he curents, decision ‘networks, and politics atthe organizational level. Service: Recognizing and resting follower, clent or customer aeeis Relationship Mangement nepirational leadership: Guiding and motivating With 2 compere vsion. Influence: Welding a range of tactics for persuasion, Developing othe A round sense of one’s selé-worthand capabilities, A Visionary Leader When Shawana Lerey became director ofa social agency there were ceatly problems. Her predecess had mired the agency in ues that the talented siaft the agency had atratied because of ts mission fou! draining Despite nereased needs forthe agency's senices, the pace ofwork was low. Leroy met one-on-one wth sta and found out that they shared her vaion ‘She.90| people taking about their hopes for he future and tapped into the compassion and dedicatic ‘hey fet She Yoled ther shared values whenever she could. She guided them in toking a whether how they di things furthered the mission, and ‘gether they eliminated rules that made ro sense Meanviil, she modeled the pancrles ofthe new rganization she wartedto erate: one that was ‘tansparent ard honest. one that fcused on rigor at results. Then Leroy and her team tacked the chang} "ihe agenoy's emotional cimate changed to retest passion ard commitment, aho sat the tone ae a Nisionary leader. olstering others’ sbilitecthrough feedbock and guidance. Change eatalys: Initiating, managing aed leading in new directions Building bonds: Cultivating and maiataining relationship webs Teamwork and collaboration: Cooperation and team buldixg