There is a flaw in calculating the TAT in Exhibit 3 as practically mean time should be used in

place of 95 percentile of Standard Completion Time. The 95% SCT has increased the time
required for each task and thus inflated the turnaround time.

Number of requests to be Processed

Total Throughput Total Throughput
Operating Steps RUNs RAPs RAINs RERUNs minutes Days
1 Distribution
To be processed 1 3 1 11
Average per DC 0.25 0.75 0.25 2.75
Mean time
required 68.5 50 43.5 28
Total Minutes 17.125 37.5 10.875 77 142.5 0.316666667

2 Underwriting
To be processed 4 10 7 47
Average per UT 1.33 3.33 2.33 15.67
Mean time
required 43.6 38 22.6 18.7
Total Minutes 57.988 126.54 52.658 293.029 530.215 1.178255556

3 Rating
To be processed 5 12 8 54
Average per RT 0.625 1.5 1 6.75
Mean time
required 75.5 64.7 65.5 75.5
Total Minutes 47.1875 97.05 65.5 509.625 719.3625 1.598583333

4 Policy Writing
To be processed 5 0 9 56
Average per DC 1 0 1.8 11.2
Mean time
required 71 0 54 50.1
Total Minutes 71 0 97.2 561.12 729.32 1.620711111

Total TAT (On the

basis of Mean time 4.714217
required)