Group :

1. Dany (Waiter)

2. Dila (Receptionist)

3. Rades (Bell Drive)

4. Tres (Guest)

Receptionist : Good Morning/ Afternoon/ Evening Sir/Madam. Welcome to Grand Mercure

Hotel. May I help you?

Guest : I would like to check in. Can you give me information about room in here?

Receptionist : Excuse me May I have your name? How log wil you stay and how many
persons?

Guest : My name is Tress. I will stay in here three day and for two persons.

Receptionist : Certainly, our hotel has three type of room such as Deluxe suite room with the
price Rp 6.650.000; ++/night.

Premium superior balcony with the price Rp 4.300.000; ++/night

Superior room with the price Rp 1.530.000; ++/night

Guest : What are the facilities from Deluxe suite room?

Receptionist : The facilities from Deluxe suite room are Wi-Fi, Internet access, LCD
Television with International Channels, Standing shower hot and cold water,
Mini Bar, Coffe and Tea maker, with Balcony View Jogja City.

Guest : Okey I will take this room. Could you escort me to restaurant?

Receptionist : Certainely Sir. Would you followme please.

(The Guest and Receptionist go to restaurant)

Guest : Execuse me!!!

Waiter : Good Morning/ Afternoon/ Evening Sir/Madam. May I help you?

Guest : What is the favorite menu in here?

Waiter : The favorite menu Indonesian food is Maha Cipta cruncly BBQ, Burger and
favorite menu Western food is pan Fried Norwegian Salmon.

Guest : How much the price from Indonesian food and Western food?

Waiter : The Indonesian food with the price Rp 88.000/pax.

The Western food with the price Rp 189.000/pax.

Guest : How many the capacities in here?

Waiter : The capacities is 120 pax.

Guest : Okey Thank you for information in restaurant.

Waiter : You are welcome

(The Guest leave restaurant and accompany to receptionist again)

Guest : What is the most favorite destination around the hotel?

Receptionist :

(Receptionist call the bell drive)

Bell Drive : Good Morning/ Afternoon/ Evening Sir/Madam. May I help you?

Guest : I would like to ask about the most favorite destination around the hotel.

Bell Drive : Okey I will accompany to Malioboro.

(Going to Malioboro)

Bell Drive : This is Malioboro.

Guest : What can we do in here?

Bell Drive : In here you can buy some batik, clothes, accessories and traditional food from
Jogja. You can also go to Kasultanan?

(The Guest around in Malioboro)

Guest : Thank you for escorting us to the Malioboro.

Bell Drive : You are welcome and have a nice day and see you in the hotel.

Guest : ?