PLEASE READ

IMPORTANT CHANGES
COMING YOUR WAY

To Mrs. Smith,

We previously sent you a letter in the mail regarding the fiber upgrade at the residence located at 12345
Main Street in Orlando, Florida. We have upgraded our facilities to fiber optics in the area so we can retire
our copper equipment and provide you with a more reliable service. A technician has unsuccessfully tried
to gain access into the residence to complete the inside portion of the upgrade. This must be completed by
December 29, 2017 or the current services will not work. Below is a description of what needs to be
completed inside. Please call the local retail store immediately to schedule an appointment for a technician
to come inside. You may also contact our customer service line at 1-800-201-4099.

Inside Work Required:

One phone jack will be rewired
Internet modem will be swapped for a new compatible modem

Our goal is to provide a better, faster and more reliable service to all of our customers. Your
satisfaction is our number one priority. If you have any questions or concerns throughout
this process our retail staff is here to assist in any way possible. Please call today to
schedule an appointment for a technician. Their contact information is below. We thank
you for being a CenturyLink customer and we look forward to serving you!

Apopka Retail Store Kissimmee Retail Store

3030 E Semoran Blvd 1359 E Vine Street

STE 192 & 194 Kissimmee, FL 34744
Apopka, Fl 32703