Non voice Customer Support Agent (Gaming account)

Location: Ortigas, near Megamall and Podium

Duties and responsibilities

Deliver timely, accurate and respectful answers to customers questions and

issues
Utilize the internal ticketing system to log all requests and activities
Take ownership of Customer Service incidents and work to successfully resolve
them
Escalate issues as needed
Other duties assigned

Skills required

College level
Excellent written communication
Preferably with customer service experience in a BPO setting
Ability to quickly learn customer service based tools and techniques
Gaming background is a plus
Amenable to work on shifting schedule
Fresh Graduates are welcome to apply

What we offer

23K salary (20K Basic + 3K Non taxable allowance)

Possible early regularization
HMO coverage
Workers Insurance
SL and VL upon regularization

Perks

Can play PC/online games during breaks, browse the internet

Educational attainment is not as important for us as your actual skills. Just make
sure to pass the written and online exams and you're in.

Just make sure to brush up on gaming terminologies, email support, typing speed and
english grammar/vocabulary.

12/F Unit C&D, The JMT Corporate Condominium, ADB Avenue, Ortigas Center, Pasig
City, Philippines
Pasig 1605

Hiring days are from Monday to Friday. Hours are from 9am to 3pm.

Make sure you don't forget my name in your application okay?

Frederick Corbeza