Professional Documents
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2009GMATInformationBulletin PDF
2009GMATInformationBulletin PDF
Information Bulletin
Review policies/procedures
Rights and Responsibilities of GMAT Test Takers 2 Test Policies and Procedures 20
Test Administration Rules 20
Taking the GMAT Examinee Remedies 23
Privacy Policy 24
About the GMAT Exam 3
Planning for Your GMAT Appointment 4 Forms
Rescheduling or Canceling Your Appointment 5
Requesting Test Accommodations 5 Instructions for the GMAT Appointment Scheduling
Test Takers Under Age 18 5 Form 28
What to Expect on Test Day 6 GMAT Appointment Scheduling Form 29
GMAT Examination Testing Rules & Agreement 8 Additional Score Report Request Form 32
GMAT Non-Disclosure Agreement and General
Terms of Use 10 Appendices
Test Security Guidelines 10
Canceling Your Scores 10 Appendix A: Country Code List 35
Ending Your Exam 11 Appendix B: Test Center List 37
Sending your GMAT Scores to Schools 11
Retest Policy 12 2008 by the Graduate Management Admission Council (GMAC). All rights reserved.
No part of this publication my be reproduced, modified, or altered (including the creation of
Filing a Test Complaint 12 derivative works) in any form by any means, electronic, mechanical, photocopying, recording,
or otherwise. This publication may not be repackaged, sold, or licensed.
Reporting Testing Violations 12
GMAT Focus is a trademark and Accounting Interactive, Creating Access to Graduate
Business Education, Finance Interactive, GMAC, GMASS, GMAT, GMAT CAT,
About the GMAT GMATPrep, Graduate Management Admission Council, Graduate Management Admission
Search Service, Graduate Management Admission Test, MBA Survival Kit, Quantitative
Skills Interactive, Statistics Interactive are registered trademarks of the Graduate Management
What Is a Computer Adaptive Test? 14 Admission Council in the United States and other countries.
The GMAT Format 14 American Express is a registered trademark of the American Express Company. Apple and
Macintosh are registered trademarks of Apple, Inc. CareerLeader is a registered trademark of
Test Preparation for the GMAT Exam 17 Peregrine Partners. JCB is a registered trademark of JCB International Credit Card Co., Ltd.
MasterCard is a registered trademark of MasterCard International Incorporated. Microsoft
Test Taking Suggestions 17 and Windows are registered trademarks of Microsoft Corporation. Pearson, the Pearson
Understanding Your Scores 18 VUE logo, and VUE are trademarks in the United States and/or other countries, of Pearson
Education Inc. or its affiliate(s). The PhD ProjectSM is a service mark of KPMG Peat Marwick
Retaking the GMAT Exam 18 LLP. TRUSTe is a registered trademark of Trusted Universal Standards in Electronic
Guidelines for the Use of GMAT Scores 18 Transactions. VISA is a registered trademark of VISA International Service Association.
This GMAT Information Bulletin has been printed using SFI standard: Domtar EarthChoice papers:
processes and principles that are in compliance with
The Sustainable Forestry Initiative program is a compre- Domtar EarthChoice is a line of environmentally
Sustainable Forestry Initiative (SFI) standards.
hensive system of principles, objectives and performance responsible papers. Domtar EarthChoice is certi-
measures developed by professional foresters, conser- fied to Forest Stewardship Council (FSC) standards,
vationists and scientists, among others, that combines publicly endorsed by the Rainforest Alliance, and
the perpetual growing and harvesting of trees with the supported by World Wildlife Fund Canada and
long-term protection of wildlife, plants, soil, and water ForestEthics. For more information, please visit
quality. The SFI Standard spells out the requirements www.domtar.com/en/paper/products/earthchoice/2436.asp.
of compliance with the program. The SFIS is based on
nine principles that address economic, environmental,
cultural, and legal issues, in addition to a commitment
to continuously improve sustainable forest management.
For more information, please visit www.sfiprogram.org.
1
The Rights and Responsibilities of GMAT Test Takers*
As a GMAT test taker, it is your right to As a GMAT test taker, it is your responsibility to
1. Have access, at no charge, to the GMAT Information Bulletin, which sets forth 1. Read and understand your rights and responsibilities as a test taker.
your rights and responsibilities as a test taker. 2. Treat others with courtesy and respect at all stages of the testing pro-
2. Be treated with courtesy, respect, and impartiality, regardless of age, disabil- cess.
ity, ethnicity, gender, national origin, religion, sexual orientation, or other 3. Ask questions prior to testing if you are uncertain about what the test
personal characteristics protected by law. measures, how it will be administered, what your rights and responsi-
3. Have access, at no charge, to the GMATPrep software to help you famil- bilities are, what tasks you will be asked to complete, and how and to
iarize yourself with the format and content of the GMAT examand the whom the results will be reported.
kinds of questions you can expectbefore you take the exam. 4. Familiarize yourself with the GMAT exam format, policies, and proce-
4. Be tested in a manner that is consistent with the applicable professional test- dures in advance of testing, and comply carefully with all test instruc-
ing standards developed by the American Psychological Association (APA), tions.
American Educational Research Association (AERA), and National Council 5. Request approval in accordance with the Supplement for Test Takers with
on Measurement in Education (NCME). Disabilities in advance of testing if you wish to receive test accommoda-
5. Have access to information about the purpose of the GMAT exam, the fees tions or if you have a physical or mental condition or illness that may
that you are expected to pay and the services provided for those fees, the interfere with your ability to take the test under standard conditions.
terms and conditions applicable to your testing, the schedule under which 6. Comply with the terms and conditions, including testing policies and
the results will be reported to you and to others, and the expected use of the procedures, contained in the GMAT Information Bulletin in effect at the
test results by score report recipients. time of testing, and, when requesting score reports, those in effect at
6. Have access, at no charge, to the Supplement for Test Takers with Disabilities, the time the score reports are requested.
which provides information about testing options available to individuals 7. Know when and where the test will be given, arrive on time with
who qualify under the Americans with Disabilities Act (ADA), and receive appropriate forms of identification and any required materials, and be
information on how to register as a GMAT test taker with disabilities. ready for your GMAT exam.
7. Have your test administered according to standard technical specifications 8. Follow the test instructions you are given and represent yourself hon-
and under standard environmental conditions by test administrators (TAs) estly during the testing.
who have been trained in the specific rules and procedures required for the
GMAT exam. 9. Read the GMAT Examination Testing Rules & Agreement pre-
sented to you by the test administrator prior to the start of the exam,
8. Receive information on the consequences of taking or not taking the test and confirm your acceptance of the Rules & Agreement by signing
after you have registered, failing to complete the test, or canceling scores. the document electronically (digital signature).
9. Know the potential consequences you may face for violating policies and 10. Report all instances of suspected cheating on the part of any test tak-
procedures contained in the GMAT Information Bulletin. ers, as well as any other inappropriate behavior that becomes known to
10. Have access to an explanation of the four scores yielded by the GMAT test: you, to protect the integrity of GMAT scores, including your own.
Verbal, Quantitative, Total, and Analytical Writing Assessment; a description 11. Be familiar with policies regarding registering for the test but not tak-
of the score ranges for each measure; and an explanation of how the scores ing the test, including forfeit of the test fee.
are calculated.
12. Promptly inform the appropriate person(s), as specified to you by the
11. Have an official score report of your test results sent to you, online or by organization responsible for test administration, if you believe that test-
postal mail, within a reasonable amount of time after testing and in com- ing conditions affected your results.
monly understood terms (subject to your compliance with applicable
GMAT policies and absent test irregularities). 13. Inquire about the privacy of your personal information and test results,
if you have any questions or concerns.
12. Have your test results sent to those institutions or organizations you specify
or allow (subject to your compliance with applicable GMAT policies and 14. Present any concerns about the testing process or your test results in a
absent test irregularities). timely fashion.
13. Know how your personal information will be collected and used and have 15. Respect the ownership of and intellectual property rights of GMAC in
the ability to ask related questions. all test items and test materials.
14. Have your personal information shared only as described in the privacy pol- 16. Be aware that any violation of the Graduate Management Admission
icy in the GMAT Information Bulletin and on www.mba.com and/or as Council intellectual property rights by you could lead to cancellation
provided by applicable law. of your scores, a ban from testing in the future, prosecution in accor-
dance with applicable law, and/or the pursuit of other remedies by
15. Present concerns about the testing process or your results and receive infor- GMAC.
mation about procedures that will be used to address such concerns.
16. Contact GMAC with questions or concerns about any other aspect of the
testing process, as detailed in the GMAT Information Bulletin, and receive a
timely response.
*Adapted with permission from the APA, AERA, and NCME Standards for Educational And Psychological Testing.
2
Taking the GMAT
The GMAT exam is sponsored, owned, and directed by GMAC, a global nonprofit organization com- Test Takers Under Age 18 5
posed of graduate business schools located in the United States and around the world. Two inde-
pendent testing organizations assist GMAC in the delivery of the GMAT Program. Pearson VUE, a What to Expect on Test Day 6
business of NCS Pearson, Inc., administers the GMAT exam and consults with GMAC about general
test administration policy. ACT, Inc. develops test material, provides certain scoring services, and con- Presenting Appropriate ID 6
ducts research relating to the test. GMAT Examination Testing
Rules & Agreement 8
About the GMAT Information Bulletin
GMAT Non-Disclosure Agreement
and General Terms of Use 10
The GMAT Information Bulletin provides important information and outlines the binding terms and
conditions for individuals planning to take the GMAT exam. The terms and conditions described
Test Security Guidelines 10
in this Bulletin apply to all aspects of the GMAT Program and are effective January 1, 2009. Please
note that GMAT terms and conditions, including, without limitation, all fees, rules, policies, and
procedures, are subject to change without notice. Such changes are prospective in nature, and exam- Canceling Your Scores 10
inees will be governed by the terms and conditions that are in effect when they take the test. See
the Graduate Management Admission Council (GMAC) Web site www.mba.com for the most
Ending Your Exam 11
up-to-date information.
Sending Your GMAT Scores to
GMAT Customer Service Schools 11
Additional Score Reporting 11
Visit www.mba.com for quick answers to most of your questions and the latest GMAT information.
If you have additional questions, contact GMAT Customer Service in your region by e-mail, telephone, Accessing Score Reports 11
fax, or postal mail. E-mail, fax, and mail inquiries generally will be answered within three business days.
Retest Policy 12
Telephone lines are open Monday through Friday in each region, except on local and national holidays.
All mail must be sent to the appropriate address in the United States. Please allow enough time for your
letter to reach its destination. Please do not direct general GMAT exam inquiries to a test center. Filing a Test Complaint 12
To facilitate a prompt and accurate response, your communication should include your full (legal)
Reporting Testing Violations 12
name, mailing address, date of birth, the date you tested (if applicable), your test appointment number
(if known), your GMAT ID (if known), telephone number, fax number, and e-mail address.
For customer service, please visit www.mba.com or call GMAT Customer Service in your region: 3
Americas: +1-800-717-GMAT (4628) Asia Pacific: +60-38318-9961 China: +86-10-62798877
Europe/Middle East/Africa:+44 (0) 161 855 7219 India: +91 120 439 7830
Taking the GMAT
4 For customer service, please visit www.mba.com or call GMAT Customer Service in your region:
Americas: +1-800-717-GMAT (4628) Asia Pacific: +60-38318-9961 China: +86-10-62798877
Europe/Middle East/Africa:+44 (0) 161 855 7219 India: +91 120 439 7830
Taking the GMAT
weeks to arrive. If you schedule your appointment By sending a personal check, you are authorizing information. Refunds are made in U.S. dollars.
within three (3) calendar days of the test adminis- Pearson VUE, at its discretion, to use the informa- If you paid by credit card, that card will be cred-
tration and do not provide an e-mail address, you tion on your check to make a one-time electronic ited; if you paid by check or money order, you
will not receive a confirmation letter. debit from your account for the amount of your will receive a refund check. Refund amounts are
check; no additional amount will be added. An subject to change without notice.
At the time of registration, you will be required additional service fee will be debited electronically
to agree to all of the GMAT exam terms and from your account if your check is returned. For
conditions as described in the most current edi- the most up-to-date information about this fee, Requesting Test
tion of this Bulletin. please refer to www.mba.com/gmatfees.
Accommodations
Paying for the GMAT Exam If payment is not submitted in U.S. dollars, or We are committed to providing access to the
otherwise does not comply with the above GMAT exam by offering reasonable accom-
Visit www.mba.com/gmatfees to obtain cur- requirements or other standard banking prac- modations in accordance with the United States
rent information about test and service fees. You tices, your registration or request for service Americans with Disabilities Act and other appli-
may also contact GMAT Customer Service in will not be processed, and your payment will be cable law. Testing accommodations are avail-
your region using the information on page 4. rejected and/or returned. Any questions regard- able for test takers who meet certain criteria and
ing billing or refunding should be directed to properly document their request. To register as
PREFERRED FORMS OF PAYMENT GMAT Customer Service. a test taker with a disability, obtain a copy of the
Credit card* (Visa, MasterCard, American Supplement for Test Takers with Disabilities. Note:
Express, or JCB) Accommodation decisions may take three
Debit card (Visa or MasterCard only) Rescheduling or (3) to four (4) weeks, and you must receive
Cashiers check (mailed forms only)
Money order (mailed forms only)
Canceling Your accommodation approval before scheduling
a GMAT appointment. In most cases, score
Personal check (mailed forms only) Appointment reports contain no indication of whether a
test was taken with accommodations.
*If your credit card is declined, your appoint- If you decide to reschedule your test appointment,
ment will automatically be canceled. Upon you can do so online or by phone (follow the You can download the Supplement for Test
notification of the cancellation, you will be instructions in Registering for the GMAT Exam Takers with Disabilities at www.mba.com or
responsible for scheduling your test appointment on the previous page). To avoid having to pay the request a copy from GMAT Customer Service
again using a valid form of payment. full test fee again, you must visit www.mba.com in your region.
or call GMAT Customer Service to reschedule at
OTHER PAYMENT POLICIES least seven (7) calendar days before the original To request an accommodation not related to
Payments made by check must be payable in appointment date and time. You will be charged a disability, please contact GMAT Customer
U.S. dollars and drawn on banks located in the a service fee for each appointment you choose to Service in your region.
United States. Use of a fraudulent credit card reschedule. If you reschedule fewer than seven
may result in your registration being canceled, (7) calendar days before your appointment, the
cancellation of GMAT test scores if you have original fee will not be refunded, and you will be Test Takers Under Age 18
already tested, and possible notification to both charged the full test fee for the new appointment.
schools and law enforcement authorities. The new appointment must be within six (6) You must be at least 13 years old to register for
months of the date you reschedule your appoint- and take the GMAT exam. If you are between
All payments must be made in full, include the ment. Visit www.mba.com to obtain current the ages of 13 and 18, you are required to send
correct numeric and written fee amount, have rescheduling fee information. Fees are subject to a written form signed by your parent or legal
the appropriate signature(s), and be made payable change without notice. guardian to GMAT Customer Service in your
to Pearson VUE-GMAT. Postdated checks will region before taking the test. This form autho-
not be accepted. The bank name and its location If you decide to cancel your test appointment, you rizes you to take the GMAT exam and states that
should be preprinted on the face of the check. can do so online or by phone (follow the instruc- you and your parent or legal guardian agree to
Taxes must be included where applicable, and the tions in Registering for the GMAT Exam. adhere to all terms and conditions contained in
appointment date must be at least 10 calendar days You must visit www.mba.com or call GMAT this Bulletin, including, but not limited to: those
after the check is received to allow time for pro- Customer Service to cancel. You will receive a related to testing; score cancellations; privacy
cessing. (Refer to www.mba.com/gmatfees partial refund of your test fee if your cancellation policies; and the collection, processing, use, and
for current tax information.) Please keep in mind request is received at least seven (7) calendar days transmission to the United States of your person-
that it can take up to eight (8) weeks for letters to prior to your scheduled appointment. Visit www. ally identifiable data (including the digital pho-
reach the United States from some countries. mba.com to obtain current cancellation refund tograph, signature, fingerprint and/or palm vein
pattern, and audio/video recording collected at
For customer service, please visit www.mba.com or call GMAT Customer Service in your region: 5
Americas: +1-800-717-GMAT (4628) Asia Pacific: +60-38318-9961 China: +86-10-62798877
Europe/Middle East/Africa:+44 (0) 161 855 7219 India: +91 120 439 7830
Taking the GMAT
the test center); and disclosure of such data to The GMAT exam is administered in an indi-
GMAC, its service providers, any score recipi- vidualized environment with separate work- Acceptable Forms of ID
ents you select, and others as necessary to prevent stations. Testing premises are subject to audio/
unlawful activity or as required by law. Please video recording. On occasion, weather condi- n Passport*
contact GMAT Customer Service to obtain a tions or other circumstances beyond the control n Government-issued drivers license
copy of the authorization form. The form must of the test center or Pearson VUE may require n Government-issued national/state/
be received by Pearson VUE at least three (3) a delayed start or the rescheduling of your test province identity card (including
days before your scheduled appointment or the appointment. If technical problems caused by European ID card)
appointment will be canceled. the test center or Pearson VUE necessitate can- n Military ID card
celing your test session or prevent reporting of n Laminated government issued learners
your scores, you will be offered the opportunity permit (U.S. only)
What to Expect on Test to schedule another test appointment free of n Permanent resident/green card (U.S. only)
Cellular Cellular phones (and other communication devices) are never allowed in the test- Score cancellation
(mobile) phone ing room.
or other com- Test takers may not access their cellular phones, for any purpose, at any time
munication (including breaks).
device
Test takers may store their cellular phones in the provided lockers.
If an emergency arises, please see test administrator for assistance with using the test
center phone.
Personal item Personal items are not allowed in the testing room. Personal items include: wal- Score cancellation
lets, purses, food, drink, lip balm, watches, hats, overcoats, writing utensils, etc.
Electronic Electronic devices are prohibited in the testing room or after a test taker is admit- Score cancellation
devices ted into the test center.
Electronic devices may be stored in the provided lockers.
Electronic devices include: cameras, recording devices, communication devices,
music devices, ear phones, calculators, etc.
Improper stor- Items may not be stored in any area other than the provided lockers. This Score cancellation
age of items includes: Storing items in the hallway, bathrooms or washrooms, emergency
exits, etc.
Accessing study Test takers may not access notes, study guides, and/or any other reference mate- Score cancellation
guide rial upon arrival at the test center, not even during breaks (scheduled or unsched-
uled).
Items may be stored in the provided lockers.
Falsification of Submitting to any school an Unofficial or Official GMAT score report that has Cancellation of GMAT scores
score reports been altered in any manner including changing scores, percentiles, dates, personal Notification to schools (including schools
information, etc., is prohibited. not selected as score recipients)
A ban on future testing
Proxy testing Taking the GMAT exam for someone else is not permitted. Cancellation of GMAT scores
Proxy testing includes: taking the test for someone else, having someone test for A ban on future testing
you, using falsified identification, etc. Possible referral to government authorities
Notification to schools (including schools not
selected as score recipients)
Disclosing and/ Disclosing questions from an exam in any format is prohibited before, during, or Cancellation of GMAT scores
or accessing after the exam is administered. A ban on future testing
exam content This includes, but is not limited to: online forums, blogs, discussion boards, prep Notification to schools (including schools not
schools, test center communication, books, etc. selected as score recipients)
Other possible legal remedies
Fraudulent Using a fraudulent payment method to register for the GMAT exam. Cancellation of GMAT scores
payment Notification to schools (including schools
not selected as score recipients)
A ban on future testing
Possible referral to government authorities
Note: For further information, please refer to policies and procedures on page 20.
For customer service, please visit www.mba.com or call GMAT Customer Service in your region: 9
Americas: +1-800-717-GMAT (4628) Asia Pacific: +60-38318-9961 China: +86-10-62798877
Europe/Middle East/Africa:+44 (0) 161 855 7219 India: +91 120 439 7830
Taking the GMAT
Agreement and General the test or my scores. testbut before you can view your scoresa
message will appear asking if you want to can-
Terms of Use I understand that the GMAT test is a confidential cel your scores. If you choose to cancel your
and secure test, protected by the laws in the United scores, you will not be able to view them. We
You must agree to the GMAT Non-disclosure States and elsewhere. I agree that I will not discuss cannot honor requests for partial cancellation of
Agreement (NDA) at the computer terminal prior the content of the test with anyone, and I will GMAT scores. For instance, you cannot cancel
to starting your test. The NDA discusses owner- not record, copy, or disclose any exam question your Analytical Writing Assessment score and
ship of the test records as well as your obligation or answer, in whole or in part, in any form or by keep your Verbal and Quantitative scores. If you
regarding recording and sharing test content. The any means (orally; in writing; in any Internet chat cancel your scores:
NDA is a timed section. If you do not agree to the room, message board, or forum; or otherwise).
NDA in the allotted five (5) minutes, you will be they cannot be reinstated;
10 For customer service, please visit www.mba.com or call GMAT Customer Service in your region:
Americas: +1-800-717-GMAT (4628) Asia Pacific: +60-38318-9961 China: +86-10-62798877
Europe/Middle East/Africa:+44 (0) 161 855 7219 India: +91 120 439 7830
Taking the GMAT
you will not be eligible for a refund of any It is improper for any examinee to alter a score you designated as score-report recipients. The test
fees; and report in any way or to provide a score report to administrator will provide you with a printed copy
a school or program that is inaccurate or false. A as you leave the testing center. Keep in mind that
the score cancellation will remain a part of violation of this rule will result in cancellation of all if you choose to report your scores, you cannot
your permanent record and will be reported GMAT scores for that examinee and may result in cancel or withdraw them at a later date.
on future score reports. notification of all schools and programs that use the
GMAT scores of the incident in question. An Official Score Report that includes your
Any other cancellation of your scores is at the sole Analytical Writing Assessment (AWA) score will
discretion of GMAC and/or Pearson VUE. Such Additional Score Reporting be made available to you online and to designated
cancellations may occur, for example, if an exam- score-report recipients within 20 days after the test.
inee violates certain rules regarding impermissible If you wish to send your scores to any graduate Official Score Reports include all GMAT score
examinee conduct. See pages 20-27 of this Bulletin. management programs after test day, or if you results you have achieved in the last five (5) years,
wish to send your scores to more than five (5) as well as the essays from your most recent GMAT
graduate management programs, you may use the exam. If you provided an e-mail address when you
Ending Your Exam Additional Score Reporting service. You will be registered for the GMAT exam, you will receive
charged a fee for each Additional Score Report an e-mail with a security-coded Internet address
If, while testing, you decide to end your exam requested. Requests received without payment, to view your score report. To access your Official
for any reason before completing the Analytical or with insufficient payment, will be returned Score Report, you will need the Authentication
Writing Assessment (AWA), Quantitative without processing. You will receive a confirma- Code that was provided to you with your
and Verbal Sections of the test, you may do so tion letter and, if you request, a score report list- Unofficial Score Report. If you cannot
by raising your hand and requesting the Test ing the additional programs. Reports will generally locate your Authentication Code, please contact
Administrator to allow you to leave the center. If be sent within seven (7) days of the request being GMAT Customer Service in your region for a
you end your exam prior to completion: received. Scores from all the GMAT exams you replacement code.
have taken in the last five (5) years will be reported.
you will not receive a score You may order an Additional Score Report with If you do not have access to the Internet, you may
a credit card by request to have your scores mailed to you. If you
you will not be eligible for a refund of any choose to receive your score report by mail, please
fees; and Going to www.mba.com, or allow for possible delivery delays, particularly to
addresses outside the United States.
the incomplete exam will remain a part of Calling GMAT Customer Service or faxing the
your permanent record and will be reported Additional Score Report Request Form fol- You must at least start work on both essay ques-
on future score reports. lowing the instructions on page 32. tions and each multiple-choice section (Verbal and
Quantitative) of the test to get an Unofficial Score
Mailing the form with a check or money order Report and an Official Score Report.
Sending Your GMAT to GMAT Customer Service.
For customer service, please visit www.mba.com or call GMAT Customer Service in your region: 11
Americas: +1-800-717-GMAT (4628) Asia Pacific: +60-38318-9961 China: +86-10-62798877
Europe/Middle East/Africa:+44 (0) 161 855 7219 India: +91 120 439 7830
Taking the GMAT
for exams taken between five (5) and 10 years will be forfeited. You may also be prohibited access to secure test questions before or after the
prior to the requested date may be processed for from future GMAT testing and may be subject exam, attempting to record or otherwise capture
an additional fee. Because scores that are more to other remedial actions. This policy has been test questions during the exam, or using notes
than five (5) years old are outdated and can pres- established to enhance the validity and security or unauthorized aids. Our policy is to keep the
ent interpretation problems, they will include a of the GMAT exam. names of individuals reporting such information
statement indicating the special nature of the scores confidential. Report violations using the contact
when sent to schools. information on this page.
Filing a Test Complaint
Note: If you have taken the GMAT exam GMAC reserves the right to contact schools and
within the past five (5) years, you may not If you have already taken the GMAT test and take other appropriate actions with respect to indi-
request older score reports. have a complaint or concern about the test or a viduals who violate testing terms and conditions.
test center, send your written complaint or con-
cern by e-mail, fax, or mail immediately follow- To report testing violations:
Retest Policy ing the test administration. Use the information
provided under GMAT Customer Service Web:
You may take the GMAT exam only once within and include Attention: GMAT Complaints in pearsonvue.com/contact/gmat/security
any period of 31 consecutive calendar days and your communication. E-mail: pvtestsecurity@pearson.com
no more than five (5) times within any period
Telephone and Fax:
of 12 consecutive calendar months. In addition,
Contact GMAT Customer Service in
if you score 800 on the exam, you will be pro- Reporting Testing your region.
hibited from testing for five (5) years from your
exam date. GMAT Customer Service representa-
Violations Mail:
Pearson VUE GMAT Program
tives and test administrators are not authorized to The GMAT exam is administered under strict
5601 Green Valley Drive, Suite 300
waive or modify the retest policy for any reason. supervision and security measures. Nevertheless,
Bloomington, MN 55437 USA
Note that the retest policy will be enforced even some test takers may disregard the rules in an
if a violation is not immediately identified and test effort to gain an unfair advantage. Please report Please include Attention: Test
scores have been reported. If you take the GMAT to the test administrator or Pearson VUE any Security in the subject of your letter
or e-mail. Remember, it can take up to
exam more often than allowed, your scores from questionable behavior you observe, such as a test
eight (8) weeks for letters to reach the
each unauthorized test administration will be taker receiving assistance or copying from another
U.S. from some countries.
withheld or canceled, and your entire test fee test taker, taking a test for someone else, having
www.mba.com/schoolsearch
12 For customer service, please visit www.mba.com or call GMAT Customer Service in your region:
Americas: +1-800-717-GMAT (4628) Asia Pacific: +60-38318-9961 China: +86-10-62798877
Europe/Middle East/Africa:+44 (0) 161 855 7219 India: +91 120 439 7830
About the GMAT
Individual test questions are reviewed on a routine basis to attempt to eliminate any language, symbol-
ism, or content that is considered potentially offensive or inappropriate for major subgroups of the test-
taking population or that serves to perpetuate any negative attitude about these subgroups. In addition,
statistical procedures are applied to help identify questions that may provide an unfair advantage to
members of any particular group.
The GMAT exam is administered in individual computer workstations. You will have the opportunity
to take two timed breaks, one after completing the essays and another between the Quantitative and
Verbal sections. If you exceed the time allowed for the optional breaks during the GMAT exam, the
continued on page 16
14 For customer service, please visit www.mba.com or call GMAT Customer Service in your region:
Americas: +1-800-717-GMAT (4628) Asia Pacific: +60-38318-9961 China: +86-10-62798877
Europe/Middle East/Africa:+44 (0) 161 855 7219 India: +91 120 439 7830
About the GMAT
Analytical Writing Assessment * For timing of Optional Rest Break, please visit www.mba.com.
The Analytical Writing Assessment (AWA) con- to a variety of other subjects. It is important to decide whether the data given in the statements
sists of two 30-minute writing tasksAnalysis note, however, that none presupposes any spe- are sufficient for answering the question. Data
of an Argument and Analysis of an Issue. For cific knowledge of business or of other specific Sufficiency questions are designed to measure
Analysis of an Argument, you will need to content areasonly your capacity to write ana- your ability to analyze a quantitative problem, to
analyze the reasoning behind a given argument lytically is being assessed. recognize which information is relevant, and to
and then write a critique of that argument. For determine at what point there is sufficient infor-
Analysis of an Issue, you will need to analyze You may download a list of more than 300 mation to solve the problem.
a given issue or opinion and then explain your possible AWA topics for both Analysis of an
point of view on the subject by citing relevant Argument and Analysis of an Issue from www. For examples of each quantitative question
reasons and/or examples drawn from your expe- mba.com. These topics are also available in The type and directions for answering them, visit
rience, observations, or reading. Official Guide for GMAT Review . Topics from www.mba.com/gmatprep to download the
this list may or may not appear in your actual GMATPrep software.
The AWA is designed as a direct measure of GMAT exam.
your ability to think critically and to communi- Verbal Section
cate your ideas. More specifically, the Analysis Quantitative Section
of an Issue task tests your ability to explore The Verbal section of the test measures your
the complexities of an issue or opinion and, if The Quantitative section of the test mea- ability to read and comprehend written mate-
appropriate, to take a position informed by sures mathematical skills and understanding of rial, to reason and evaluate arguments, and to
your understanding of those complexities. The elementary concepts, and the ability to reason correct written material to conform to standard
Analysis of an Argument task tests your ability quantitatively, solve quantitative problems, and written English. Three types of multiple-choice
to formulate an appropriate and constructive cri- interpret graphic data. Two types of multiple questions are used in the Verbal section of the
tique of a specific conclusion based upon a spe- choice questions are used in the Quantitative GMAT examReading Comprehension,
cific line of thinking. sectionProblem Solving and Data Sufficiency. Critical Reasoning, and Sentence Correction.
Both types of questions require knowledge of
Your essay scores are based on the overall quality arithmetic, elementary algebra, and commonly Reading Comprehension passages are accom-
of your ideas about the issue and argument pre- known concepts of geometry. panied by interpretive, applied, and inferential
sented; your overall ability to organize, develop, questions. The passages are up to 350 words
and express those ideas; the relevant supporting Problem Solving questions are designed to test long and discuss topics from the social sciences,
reasons and examples you use; and your ability to mathematical skills, understanding of elementary the physical or biological sciences, and such
control the elements of standard written English. mathematical concepts, and the ability to reason business-related fields as marketing, econom-
(Only standard American English characters may quantitatively and solve quantitative problems. ics, and human resource management. Reading
be used when entering your essay responses.) Comprehension questions measure your abil-
The issue and argument topics that you will Each Data Sufficiency question consists of a ity to understand, analyze, and apply informa-
find on the test concern subject matter of gen- question and two statements, labeled (1) and (2), tion and concepts presented in written form. All
eral interest, some related to business and some which contain additional information. You must questions are to be answered on the basis of what
16 For customer service, please visit www.mba.com or call GMAT Customer Service in your region:
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About the GMAT
is stated or implied in the reading material; no like additional practice on either the Verbal or the kinds of questions asked, and direc-
specific knowledge of the material is required. Quantitative sections, you can purchase The tions for each section by downloading the
Official Guide for GMAT Verbal Review and The GMATPrep software. Once you start the test,
Critical Reasoning questions are designed to Official Guide for GMAT Quantitative Review. All an onscreen clock display will count down the
test the reasoning skills involved in (1) making are available from the mba.com store. Each remaining time. You can hide this display if you
arguments, (2) evaluating arguments, and (3) supplement includes approximately 300 ques- want, but it is a good idea to check the clock
formulating or evaluating a plan of action. The tions for you to use in your review. You can also periodically to monitor your progress. The clock
material on which questions are based is drawn practice with the GMAT Paper Tests available will automatically alert you by turning yellow
from a variety of sources. No familiarity with the at www.mba.com. Each set of three retired and, if hidden, reappearing when five minutes
subject matter is presupposed. tests includes the multiple-choice sections of the remain for the section you are working on.
exam, an answer sheet, and instructions for con-
Sentence Correction questions ask you which verting your raw score to the equivalent GMAT Read all test directions carefully. The direc-
of the five choices best expresses an idea or rela- score. tions explain what is required to answer each
tionship. The questions will require you to be type of question. To review directions during
familiar with the stylistic conventions and gram- Note: It is improper and illegal for test the test, click the Help icon, but be aware that
matical rules of standard written English and to takers to post, reproduce, or distribute this will count against your allotted time for that
demonstrate your ability to improve incorrect or test-preparation materials that GMAC section of the test.
ineffective expressions. has published, such as The Official Guide
for GMAT Review and the supplements. It Read each question carefully and thor-
For examples of each verbal question type and is also improper and illegal to post, copy, oughly. Before answering a question, determine
directions for answering them, visit www.mba. reproduce, or distribute questions from exactly what is being asked, then eliminate the
com/gmatprep to download the GMATPrep the actual GMAT exams. wrong answers and select the best choice. Never
software. skim a question or the possible answers; skim-
Test-preparation courses and tutorials are also ming may cause you to miss important informa-
available from individuals and companies not tion or nuances. However, if you do not know
Test Preparation for the associated with GMAC, many of which are the correct answer, or if the question is too time-
For customer service, please visit www.mba.com or call GMAT Customer Service in your region: 17
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About the GMAT
However, your scores will reflect the number of Unlike undergraduate grade point averages agement study. They are also intended to protect
questions answered, and your score will decrease (or assessments) and curricula, which vary in students from unfair decisions based on inappro-
significantly with each unanswered question.) their meaning across regions and institutions, priate use of scores. The guidelines are based on
GMAT scores provide school professionals several policy and psychometric considerations:
To prepare for the Analytical Writing with a consistent, objective evaluation tool for
Assessment, practice with sample writing all applicants. We have a responsibility to inform users of
topics listed on www.mba.com or in The the scores strengths and limitations. Users
Official Guide for GMAT Review. These topics GMAC provides guidelines for the use of GMAT have a responsibility to use the scores in an
may appear in your actual GMAT exam. scores to all graduate schools that use GMAT appropriate manner.
scores. The test alone does not measure all the
characteristics related to success in graduate school. The purpose of any testing instrument,
Understanding Your Admissions officers may also consider an appli- including the GMAT exam, is to provide
18 For customer service, please visit www.mba.com or call GMAT Customer Service in your region:
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About the GMAT
These criteria and standards are the best source for that a large proportion of the applicants scoring 3. For Counseling and Guidance.
interpreting the Analytical Writing Assessment below the cutoff scores cannot perform satisfac- Undergraduate counselors may be able to help stu-
(AWA) score. Recognize that the score is based tory work. In addition, schools should attempt dents gauge their readiness for graduate manage-
on two 30-minute written responses that repre- to ensure that the use of cutoff scores does not ment programs by reviewing their GMAT scores.
sent first-draft writing samples. Each response is result in the systematic exclusion of members of
evaluated according to the scoring guides, but either sex, of any age or ethnic groups, or of any Inappropriate Uses of GMAT
the average score can result from different com- other relevant groups.
binations of ratings.
Scores
5. Do Not Compare GMAT Scores with 1. As a Requirement for Awarding a
3. Establish the Relationship Between Those of Other Tests. Degree.
GMAT Scores and Performance in Although GMAT scores may resemble those used The GMAT exam is designed for selection for
a Specific Graduate Management for other tests, the scores should not be compared. graduate management study, financial aid awards,
School. or counseling and guidance. Any other purpose
To the extent feasible, each program using General Appropriate Uses of should be avoided.
GMAT scores should evaluate the relationship
between test scores and measures of performance
GMAT Scores
2. As a Requirement for Employment,
in its academic program. In addition, other cri- 1. For Selection of Applicants for Licensing or Certification to Perform
teria used in combination with test scores should Graduate Management Study. a Job, or for Job-Related Rewards
be reviewed to determine whether the weights A persons GMAT scores tell you how the person (Raises, Promotions, etc.).
attached to the particular measures are appropri- performed on a test designed to measure general The use of the GMAT scores for these purposes
ate for optimizing the prediction of performance verbal, quantitative, and analytical writing skills is inappropriate. Further, programs using the
in the program. that are associated with success in the first year GMAT exam may not supply score reports for
of study at graduate schools of management and any of these purposes.
4. Avoid the Use of Cutoff Scores. have been developed over a long period of time.
The use of arbitrary cutoff scores (below which Scores should be used in conjunction with other 3. As an Achievement Test.
no applicant will be considered for admission) is information to help estimate performance in a The GMAT exam is not designed to assess an
strongly discouraged. Distinctions based on score graduate management program. applicants achievement or knowledge in specific
differences not substantial enough to be statisti- subject areas.
cally meaningful should be avoided. Cutoff scores 2. For Selection of Applicants for
should be used only when there is clear evidence Merit-Based Financial Aid.
For customer service, please visit www.mba.com or call GMAT Customer Service in your region: 19
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Policies and Procedures
Policies and
Procedures
In this section:
Testing Irregularities 23
GMAC and Pearson VUE have established terms and conditions, including testing policies and pro-
cedures to enhance the testing environment and the validity and security of the GMAT exam. When Test Security Issues 23
you register for the GMAT exam, you are agreeing to all terms and conditions contained Identification Discrepancies 23
in the GMAT Information Bulletin in effect at the time of testing, including, without limi- Misconduct 23
tation, privacy policies describing the collection, processing, use, and transmission to the Invalid Scores 23
United States of personally identifiable data and the disclosure of such data to GMAC, its
service providers and others as stated in the Bulletin. Examinee Remedies 23
We reserve the right to contact schools and take other appropriate actions with respect to individuals Errors in Registration, Test Development,
who violate testing terms and conditions. Test Administration, or Scoring 24
Disruptions in Testing and Potential
Compromises 24
Test Administration Rules Legal Proceedings 24
Test administration begins at check-in, ends at check-out, and includes breaks. Test administrators Privacy Policy 24
are required to report any violation of testing policies or procedures and any other irregularity.
Collection and Use of Your Information 25
When you check in at the test center, the test administrator will ask you to present valid, original Choices and Control of Your Personal
Information 25
identification as noted on page 6. The administrator will also ask you to confirm your agreement
to the GMAT Examination Testing Rules and Agreement with a digital signature. Access, Modification, Data Integrity,
and Retention 25
The test administrator will digitally take your photograph and fingerprint and/or palm vein pat- Special Note Regarding Fingerprint and
tern (except where collection is prohibited by law). Audio and video are recorded in the testing Palm Vein Pattern Collection 26
room at all centers during the exam. If you refuse to participate in any part of the check-in pro- Security of Your Information 26
cess, you will not be permitted to test and you will forfeit your test fee. Note: This is in addition Data Sharing and Onward Transfer 26
to the requirement that you must present acceptable and valid identification (see page 6). GMAC Key Service Providers and
Strategic Partners 26
Before you start the GMAT exam at a test center workstation, you will be asked to agree to com-
Transborder Data Flows 26
ply with the GMAT Nondisclosure Agreement and General Terms of Use statement.
Law Enforcement and
Fraud Prevention 26
Electronic confirmation of your agreement is required. If you do not agree to comply, you will
Childrens Privacy 27
not be permitted to take the test and you will forfeit your entire test fee.
Enforcement of This Policy 27
Personal items, including watches, wallets, purses, hats, bags, and coats are not permitted in the Changes to This Policy 27
testing room; limited storage space is available. Note: If you require wheelchair access or need to use an Contact Us 27
assistive or medical device, please follow the process to request a test accommodation.
No devices or testing aids may be used or accessed during the test session or during
breaks. Prohibited items include, but are not limited to, beepers, pagers, pens, pencils, calcula-
tors, watch calculators, books, pamphlets, notes, blank sheets of paper, rulers, stereos or radios,
digital music players, telephones or cellular (mobile) phones, stopwatches, watches (including
those with flashing lights or alarm sounds), dictionaries, translators, thesauri, personal digital assis-
tants (PDAs), and any other electronic or photographic devices or potential aids of any kind.
continued on page 22
20 For customer service, please visit www.mba.com or call GMAT Customer Service in your region:
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Europe/Middle East/Africa:+44 (0) 161 855 7219 India: +91 120 439 7830
Policies and Procedures
22 For customer service, please visit www.mba.com or call GMAT Customer Service in your region:
Americas: +1-800-717-GMAT (4628) Asia Pacific: +60-38318-9961 China: +86-10-62798877
Europe/Middle East/Africa:+44 (0) 161 855 7219 India: +91 120 439 7830
Policies and Procedures
other irregularities to schools or other appro- valuable, copyrighted trade secret property of Pearson VUE or the judgment of test center
priate third parties, including law enforcement GMAC. These test questions have not been personnel, there is a discrepancy in, or falsifi-
authorities. If your scores are canceled or with- previously published or disclosed to the public cation of, a test takers identification, the test
held, they will not be reported and your entire at large. You must maintain the confidentiality taker may be denied access to or dismissed from
test fee will be forfeited. For additional infor- of all test questions administered to you during the test center; in addition, we may decline
mation about cancellation or withholding of the test. A disclosure of test questions in any to score the test, cancel or withhold the test
scores by Pearson VUE or GMAC see Invalid form by any means in violation of this confi- scores, and we may pursue other appropriate
Scores, this page. For information about chal- dentiality agreement undermines the integrity remedies. In the event the test takers scores are
lenging a decision concerning your testing, see and security of the GMAT exam. canceled, the cancellation will appear on the
Examinee Remedies, this page. test takers Official Score Report.
Any unauthorized access, reproduction, distri-
Testing Irregularities bution, or disclosure of GMAT test questions Misconduct
or answers before, during, or after you take the
The phrase testing irregularities refers to events GMAT exam is a violation of U.S. and inter- When, in the judgment of GMAC and/or
that affect the administration of a test. When national intellectual property laws and treaties Pearson VUE or the judgment of the test cen-
testing irregularities occur, they may affect an and of your confidentiality obligations. We ter personnel, there is misconduct in connec-
individual examinee or multiple test takers. will pursue all available remedies (including tion with a test, the test taker may be dismissed
Such irregularities include, but are not limited those enumerated in this Bulletin), which may from the test center; in addition, we may
to, administrative errors (such as improper tim- include prosecution to the maximum extent decline to score the test, cancel or withhold
ing, improper seating, defective materials, or possible under such laws and may result in the test scores, and/or pursue other appropri-
defective equipment); improper or inadvertent severe civil and criminal penalties. ate remedies. (Score cancellation will appear
access to or disclosure of test content involving on the test takers Official Score Report.)
individuals who cannot be identified; and dis- GMAC and Pearson VUE strive to report Misconduct includes, but is not limited to,
ruptions of test administrations (such as natural scores that accurately reflect the skill and per- noncompliance with any terms and condi-
disasters or other emergencies). If a testing irreg- formance of each test taker. Accordingly, our tions described in this Bulletin, in the GMAT
ularity occurs, GMAC and/or Pearson VUE standards and procedures for administering Examination Testing Rules and Agreement, or
may decline to score the applicable test(s) or may tests have two related goals: giving test takers in the GMAT Non-Disclosure Agreement and
cancel or withhold test scores; the cancellation comparable opportunities to demonstrate their General Terms of Use statement. Misconduct
will appear on the Official Score Report of the abilities, and preventing any test takers from also includes any unauthorized access to or any
responsible party. When, in our sole judgment, gaining an unfair advantage over others. To disclosure of test content prior to, during, or
it is appropriate to do so, we give affected test promote these objectives, we reserve the right after the test administration and the falsification
takers the opportunity to take the test again as to cancel or withhold any test scores when, of your score reports.
soon as possible without charge. in our judgment, a testing irregularity occurs;
there is an apparent discrepancy in, or falsifica- Invalid Scores
Test Security Issues tion of, a test takers identification; a test taker
engages in misconduct or plagiarism; there is a GMAC and/or Pearson VUE may cancel or
GMAT scores, responses to test questions, and falsification of your score report; or the scores withhold scores if, in our judgment, there is
AWA essays are measurement information and are believed to be invalid for any other reason. a good-faith basis to question the validity of
are part of your test record. These and other When GMAC and/or Pearson VUE cancels the scores for any reason. Evidence of invalid
test records are owned by GMAC. They are test scores that have already been reported, scores may include, without limitation, unusual
not the property of the examinee. However, the cancellation will appear on the test takers answer patterns, unusual score increases from
the use, reporting, and cancellation of scores Official Score Report. Score recipients will one exam to another, inconsistent perfor-
are subject to various rights and restrictions as generally be told that the scores have been can- mance on different parts of the test, improper
indicated in this Bulletin. celed but not the reason for cancellation, unless access to secure test content, or failure to obey
requested by the test taker; however, GMAC exam administration rules. Score cancellation
The various components that compose the and Pearson VUE reserve the right in all cases will appear on the test takers Official Score
GMAT exam, including, but not limited to, to report the reason for a score cancellation. Report.
the GMAT test questions, software, and algo- We also reserve the right to prohibit a test
rithm, are embodiments of valuable intellec- taker from future GMAT testing and to pursue
tual property rights of GMAC, ACT, and/ other remedies. Examinee Remedies
or Pearson VUE. These rights include copy-
right and/or trade secret rights, and they are Identification Discrepancies Challenging a Decision Concerning
zealously protected. In particular, the GMAT Your Testing
test questions administered at test centers are When, in the judgment of GMAC and/or In some, but not all, situations, GMAC and/or
For customer service, please visit www.mba.com or call GMAT Customer Service in your region: 23
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Policies and Procedures
Pearson VUE will notify the test taker in writing ing, programming, coding, administering, personal jurisdiction or venue grounds. This
in advance about a planned score cancellation printing, handling, or processing exams; or in consent and waiver applies with respect to any
or invalidation, give the test taker an opportu- determining or reporting scores. lawsuit that GMAC elects to file in Virginia,
nity to submit information that addresses the including, but not limited to, lawsuits that
concerns raised, consider any information that Disruptions in Testing and involve (i) a claimed violation of any terms,
is submitted, and offer the test taker a choice conditions, policies, or procedures applicable
of options. The options may include voluntary
Potential Compromises with respect to the GMAT exam; or (ii) a
score cancellation, a free retest, and appealing GMAC, Pearson VUE, and ACT also claimed infringement of the copyrights, trade-
the cancellation decision through procedures endeavor to ensure that the GMAT test is marks, or other intellectual property rights of
provided by GMAC or Pearson VUE. In any administered in a standardized and uninter- GMAC. In the event that you elect to seek
such appeal, the issue to be decided would be rupted manner. If events occur that cause judicial relief regarding any action taken by
whether GMAC and/or Pearson VUE have a testing to be canceled or interrupted, involve GMAC, ACT, or Pearson VUE relating to
good-faith reason to question the validity of the a mistiming on any part of the test, result in the development, administration, or scoring
GMAT score. a deviation from required testing procedures, of the GMAT exam or the reporting of scores
raise concerns about possible advance access to for the GMAT exam, or the handling, use, or
There are circumstances, however, in which exam content by one or more examinees, or disclosure of examinee-related information,
examinees may have their scores canceled or otherwise disrupt or compromise the normal you agree to file any lawsuit against GMAC in
withheld without prior notice or an opportu- testing process, GMAC and/or Pearson VUE a Virginia state or federal court with jurisdic-
nity to appeal. Those circumstances generally will examine the situation and determine tion over the subject matter of your dispute,
involve disruptions or other improper conduct if corrective action is warranted, including and the applicable Virginia court shall be the
by an examinee during exam administration, score cancellation(s) or nonscoring of exams. exclusive venue for resolving all such disputes.
advance disclosure of exam content (even if a If GMAC and/or Pearson VUE, in their sole
specific examinees actual access to disclosed discretion, determine that such action is war-
test content cannot be confirmed by GMAC or ranted, each affected examinee will be offered Privacy Policy
Pearson VUE), and cases in which an examinee the option either to retest at no additional fee
is observed violating exam policies by a test or to receive a refund of his or her examina- When GMAT registrants, test takers, and
administrator and is discharged from the testing tion fee (unless the affected examinee is found others who participate in GMAC programs
site; in these situations, examinees will simply be to have caused or been involved in the con- or purchase or use GMAC education-related
informed that their scores have been canceled duct that resulted in the corrective action, in products provide personally identifiable infor-
or invalidated. Score cancellation will appear which event GMAC and/or Pearson VUE mation (PII) to GMAC, we process their
on the test takers Official Score Report. shall have the right to withhold either or both PII in accordance with the Privacy Policy in
of these options and to pursue all available effect when the data are collected. This PII
Errors in Registration, remedies with respect to that examinee). If a will include data used primarily for identity
retest is offered and an examinee selects that verification and protecting the security and
Test Development, Test option, the examinee must retake the entire integrity of the test, such as the digital photo-
Administration, or Scoring exam in order to produce a valid score. These graph, signature, fingerprint and/or palm vein
are the exclusive remedies available to examin- pattern, and audio/video recording collected
GMAC, Pearson VUE, and ACT make every ees affected by disruptions in testing or poten- at the test center. To view the current Privacy
effort to ensure that GMAT test registration tial compromises through prior access to exam Policy, including its description of current data
and scheduling information is properly pro- content by one or more examinees. collection, processing, use, and transmission
cessed, and that GMAT tests are properly pre- to the United States; information concerning
pared, handled, administered, and scored. In Legal Proceedings GMAC strategic partners and service provid-
the unlikely event that an error occurs in the ers; and a link to the GMAC Statement of
preparation, handling, processing, administra- GMAC is headquartered in the United States, Privacy Principles, please visit www.mba.
tion, or scoring of your GMAT test, or in the in the Commonwealth of Virginia. In the com/privacy.
reporting of your GMAT scores, GMAC and/ event that GMAC seeks judicial relief to pro-
or Pearson VUE will make reasonable efforts tect its rights or resolve other disputes with The GMAC Privacy Policy covers PII col-
to correct the error. If the error cannot be cor- you relating to the GMAT exam, it may do so lected directly from you by GMAC and/or its
rected, you may reschedule your appointment in a state or federal court in Virginia. By reg- service providers online through www.mba.
at no additional fee or request a refund. istering to take the GMAT exam and agree- com and offline by facsimile, postal mail, or
ing to the terms set forth in this Bulletin, you phone. It also covers the data collected at test
These are the exclusive remedies available to consent to having such a lawsuit proceed in a centers. For the processing of such informa-
examinees for errors that occur during the court located in Virginia and waive any right tion, GMAC is the data controller as that
registration or scheduling process; in prepar- that you might otherwise have to object on term is used under certain international laws.
24 For customer service, please visit www.mba.com or call GMAT Customer Service in your region:
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Policies and Procedures
By registering for the test, you consent to the centers, and to help your selected score recipi- Choices and Control of Your
collection, processing, use, and transmission to ents verify your identity (including, but not
the United States of your PII for the purposes limited to, a government-issued identification,
Personal Information
and in accordance with the principles stated in a digital photograph, signature, fingerprint GMAC retains personal information only to the
this Privacy Policy and the one on www.mba. and/or palm vein pattern, and the audio/video extent necessary to: serve your needs; adminis-
com/privacy at the time you provide your recording of the test experience captured at ter the GMAT exam; fulfill our GMAT exam
information. You further consent to receiving the test centersee special note about finger- and other GMAC program responsibilities,
educational survey invitations and to the disclo- print and/or palm vein pattern collections on including maintaining the integrity of the test
sure of your PII to GMAC, its service provid- the following page); and and detecting and preventing unlawful activity;
ers, any score recipient you select (who might conducting research; and fulfill legal require-
be located in a country that does not provide opt-in selections at test registration or after ments. GMAT test takers may manage their
for a level of data protection that is equivalent completing the test at the test center. These profile data and may opt in to or out of addi-
to the one in your home country) and others opt-ins allow you to participate in additional tional programs and services offered by GMAC
as necessary to prevent unlawful activity or as GMAC programs and services, such as the through their profile on www.mba.com or via
required by law. You also acknowledge that Graduate Management Admission Search GMAT Customer Service. For a current list of
you are aware of your ability to access, modify, Service (GMASS); through the GMASS opt-in choices, please refer to the Privacy Policy
or correct certain personal data, as explained in search service, certain contact and background located at www.mba.com/privacy.
this Privacy Policy and the current one at www. information and your GMAT score range, if
mba.com/privacy. available, may be shared with schools, scholar- Access, Modification, Data
ship-granting organizations, and certain other
Integrity, and Retention
Collection and Use of Your GMAC strategic partners so that such organi-
zations may offer you information and services Personal information such as your address
Information (see www.mba.com/privacy for more and plans for graduate business school may be
You may register for the GMAT exam through information). accessed, modified, deactivated, and rectified
GMAT Customer Service via telephone, fax, through My Profile or by contacting GMAT
postal mail, or on our Web site at www.mba. We use the information we collect about GMAT Customer Service, except as stated below.
com. To administer the GMAT exam, we registrants and test takers to
require test takers to provide certain personal A test taker may change his or her name only
information. We clearly identify data that must Register you for the GMAT test, reschedule in certain circumstances, by calling or faxing
be provided for you to be able to take the exam. or cancel test appointments, provide additional GMAT Customer Service; name changes can-
We also identify information required for you to score reports, and allow you to view past and not be made online. To protect the integrity of
purchase GMAC products or voluntarily partici- future test appointments. the GMAT exam and provide you with access
pate in other GMAC programs or services. You to your GMAT scores, scores are maintained
may choose to provide additional or optional Maintain your data and preferences, and con- for 10 years. As a result, certain information
information to enhance the services provided to tact you concerning graduate business pro- cannot be altered or destroyed during those 10
you. The categories of information we may col- grams and services offered by GMAC, such as years, including your test scores, records related
lect include: the GMASS search service, if you opt in. to your testing experience (test records), and
the digital photograph and signature required to
basic contact information, including full legal Contact you regarding participation in survey help verify your identity. The digital fingerprint
name, address, telephone or fax number, and research. and/or palm vein pattern template collected at a
e-mail address; test center are maintained, and cannot be altered
Authenticate and verify your identity to main- or destroyed, for five (5) years.
background information such as demograph- tain the integrity, quality, and security of the
ics, country of citizenship, and education his- GMAT exam and other products and services. Also, to protect the security and integrity of the
tory; and for U.S. citizens who are residing in exam, test takers will not have access to: audio/
the United States, race and ethnicity; Fulfill your score report requests by sending videotape of the testing experience; their digital
your score reports to the institutions that you photograph, signature and/or palm vein pat-
payment information for fees required to take selected at the time of the exam or through tern template; and key stroke statistics, exam
the GMAT exam or for related products, facil- subsequent Additional Score Reports ordered. answers, essays, and similar test records.
itated by Pearson VUE and, at times, other
service providers; Cooperate as required by law or in legal pro-
ceedings and as necessary to detect or prevent
data used to verify your legal identity during unlawful activity.
GMAT registration and subsequently at test
For customer service, please visit www.mba.com or call GMAT Customer Service in your region: 25
Americas: +1-800-717-GMAT (4628) Asia Pacific: +60-38318-9961 China: +86-10-62798877
Europe/Middle East/Africa:+44 (0) 161 855 7219 India: +91 120 439 7830
Policies and Procedures
Special Note Regarding request unless required by law, as necessary tions, or wish to report problems in opting
to detect or prevent unlawful activity, or to out, you may contact the GMAC chief pri-
Fingerprint and/or Palm Vein cooperate in a judicial or governmental pro- vacy official using the contact information
Pattern Collection ceeding. provided on the next page.
Where allowed by law, a fingerprint from a GMAC Key Service Providers Information Technology (IT) vendors: IT
single finger and/or a palm vein pattern tem- vendors may provide IT development assis-
plate will be collected when you first arrive at
and Strategic Partners tance, store information, or host our inter-
the test center, and each time you leave and re- GMAC has a number of key service pro- nal servers.
enter the test room for a break. Palm vein scans viders that fulfill services for the GMAT
will also be taken as you leave the testing room Program, related products and services, and Transborder Data Flows
for a break. These data are stored separately survey research. GMAC also builds strategic
from your personally identifiable informa- partnerships with organizations that share its GMAC is a global organization. Those pur-
tion, and transmission of the data is encrypted. commitment to creating access to graduate chasing GMAC products or participating
Personnel and system access to this data is management education. Such organizations in GMAC programs and services, including
limited. A palm vein pattern and/or a digital are subject to strict terms of use and/or confi- GMAT test takers, who provide their per-
photograph collected at the test center may be dentiality requirements. These include: sonal information, understand and consent to
compared against those of other test takers for their information being processed and con-
fraud detection purposes. Other than for use by Pearson VUE: A key service provider for trolled in the countries in which the data are
GMAC, Pearson VUE, the test center, and for GMAT registration, customer service, test collected, and then transmitted into and out
law enforcement, legal proceedings, or fraud administration at test centers worldwide, of the United States, the primary processing
prevention, as discussed later in this Bulletin, and score reporting. location for GMAC and its service provid-
this information is not shared with or allowed ers. Also, because a GMAT test takers score
to be used or viewed by third parties. ACT, Inc.: A key service provider for test report is sent to the recipients that he or she
development and certain scoring services. has selected, the test taker consents to his or
Security of Your Information her personal information being transmitted
GMAT score recipients: Institutions that to such recipients, which may be located in a
GMAC utilizes security safeguards incorpo- you have selected to receive your scores. country that does not provide for a level of
rated within an enterprise security program. These institutions will see your GMAT data protection that is equivalent to the one in
The security program is administered by scores and essay responses as well as cer- his or her home country. Those who opt in to
appropriate GMAC officials and incorporates tain personal data, including contact, back- the GMASS search service likewise agree that
administrative, technical, and physical safe- ground, and demographic information and, their personal information may be transmitted
guards over your data and our systems to pro- if the institution has elected to receive it, to countries that do not provide for a level of
tect your information from loss, unauthorized the digital photograph collected at the test data protection that is equivalent to the one in
disclosure, misuse, alteration, or destruction. center. Please see Score Reports on page their home country.
The security program is designed to incorpo- 11 for additional information.
rate biannual audit and review processes and Notices concerning specific data protection
employee awareness training. GMASS subscriber schools: These include and/or privacy rights applicable to test takers
GMAT programs, scholarship-granting under the laws of certain countries and states
The GMAT registration information you organizations, and certain GMAC strate- (within the United States) are available within
submit online at our Web site is sent to our gic partners that share our commitment to the www.mba.com Privacy Policy or by
authorized service provider (Pearson VUE) creating access to graduate business educa- contacting the GMAC chief privacy official
using Secure Sockets Layer (SSL) encryp- tion. These organizations have agreed to using the contact information on this page. As
tion. Pearson VUE is subject to strict security strict terms of use agreements concerning of the date of this publication, specific notices
requirements and confidentiality restrictions. your personal information. They will see are provided for residents of France and
your information only if you voluntarily Greece, and in the United States, for residents
Data Sharing and Onward opt in through the GMASS search service of the State of California.
in your profile on www.mba.com, dur-
Transfer ing test registration, or after completing the Law Enforcement and Fraud
We recognize our responsibility to safeguard test at a test center. These organizations are
required by GMAC to provide you with a
Prevention
the information in our files from unauthorized
or inappropriate disclosure. GMAT scores and chance to opt out in the event you decide Your GMAT scores and other information
other personally identifiable examinee infor- you do not want to be contacted by them. in the files of GMAC or its service providers
mation will be released only at your specific If you desire a list of participating organiza- may be released to third parties (such as gov-
26 For customer service, please visit www.mba.com or call GMAT Customer Service in your region:
Americas: +1-800-717-GMAT (4628) Asia Pacific: +60-38318-9961 China: +86-10-62798877
Europe/Middle East/Africa:+44 (0) 161 855 7219 India: +91 120 439 7830
Policies and Procedures
ernment agencies or parties to a lawsuit) if Protection Directive and U.S. state and federal at privacy@gmac.com* or by calling +1 (703)
requested pursuant to a subpoena or otherwise laws, and participate in the TRUSTe Privacy 749-0131 or toll-free in the United States
in a legal proceeding, or as necessary to detect Seal Program. For more information, view the (800) 811-8042. You may also write to:
or prevent unlawful activity or to protect the Privacy Policy at www.mba.com/privacy.
security and integrity of the GMAT exam.
Changes to This Policy Graduate Management Admission
Childrens Privacy Council
From time to time, we may need to change
Attention: Chief Privacy Official
The exam and other GMAC programs are our Privacy Policy or procedures to accom- 1600 Tysons Boulevard, Suite 1400
not directed toward children, defined in modate changes in applicable law, our pro- McLean, VA 22102
the United States by the Childrens Online grams or business needs, or for other reasons. If USA
Privacy Protection Act (COPPA) as individu- we make any material changes to our Privacy
als under age 13. Children should not submit Policy, including changes in our use of per-
* Please note that opt-out requests should be
any personal information to GMAC and may sonal information, we will post a prominent addressed by deselecting your preferences in
not take the GMAT exam. If you are between notice on the www.mba.com homepage your profile on www.mba.com, or by calling
the ages of 13 and 18 and would like to take and other places we deem appropriate to make or faxing GMAT Customer Service.
the exam, please see Test Takers Under Age you aware of what information we collect,
18 on page 5. how we use it, and under what circumstances.
For our current Privacy Policy, please visit
Enforcement of This Policy www.mba.com/privacy.
For customer service, please visit www.mba.com or call GMAT Customer Service in your region: 27
Americas: +1-800-717-GMAT (4628) Asia Pacific: +60-38318-9961 China: +86-10-62798877
Europe/Middle East/Africa:+44 (0) 161 855 7219 India: +91 120 439 7830
GMAT Appointment Scheduling Form
Pearson VUE
n If you select a second-choice test center and Confirmation Letter
we are unable to schedule you at your first-
Attention: GMAT Program choice center, we will try to schedule your n Your appointment will be confirmed
PO Box 581907 first-choice, then second-, third-, fourth-, via e-mail if you provide an
Minneapolis, MN 55458-1907 or fifth-choice test date at your second- e-mail address when you register.
USA choice test center. E-mail confirmation notices are sent
soon after Pearson VUE schedules your
n Ifnone of the test dates requested are avail- appointment. If you do not provide an
Submitting This Form by Fax able, we will try to contact you so that you e-mail address, you will receive confirmation
may select another date. If we are unable to in a mailed letter; depending on where you
n GMAT Customer Service in your region reach you, your form and payment will be live, this letter may take several weeks to
must receive this form at least seven returned to you. arrive. If you schedule your appointment
(7) business days before your earliest within three (3) calendar days of the test
requested test date. n If you have a problem with the appointment administration and do not provide an
scheduled for you, contact GMAT Customer e-mail address, you will not receive a
n Include your credit card information on this Service in your region as soon as possible. confirmation letter.
form.
28
GMAT Appointment Scheduling Form
Europe, Middle East, Africa Exam Date Exam Time Test Center
(EMEA) Region:
+44 (0) 161 855 7301
*Required Information
29
GMAT Appointment Scheduling Form
Title
Identification (ID)
Requirements Mr. Mrs. Miss Ms. Dr. Other
n Be sure the name you provide First Name (Given Name)* M.I.
on this form matches the valid
ID you will present on the day
of the test. See page 6 for spe- Last Name (Family or Surname)*
cific identification requirements.
Country of Citizenship Code*(see pg. 35) Daytime Telephone Number,* including Country Code
Evening Telephone Number, including Country Code Fax Number, including Country Code
E-mail Address
If you are a U.S. citizen residing in the U.S., select your ethnic or racial identification:
African American Asian Multiracial White
American Indian, or
Mexican Hispanic Other
Other Native American Multiethnic Puerto Rican
Have you taken the GMAT exam before? * If yes, enter your GMAT ID (if available)
Yes No
* Required Information
30
GMAT Appointment Scheduling Form
* Required Information
Exam Fee
Other Information
I want to view my score report electronically. I have entered an e-mail address on this form.
I want to receive a paper copy of my score report, which will be mailed to the address provided on this form.
n GMAT Score Report: Select
I would like to download GMATPrep program
one or both of the options on I would like a GMATPrep CD-ROM
the right at no additional charge. Standard shipping no charge
n GMATPrep CD (optional): Express shipping to United States US $20.00
To receive the CD, select a Express shipping outside United States US $27.00
shipping method and enter
Tax (Visit www.mba.com for information on taxes that may be applicable.)
the appropriate amount at
right. To get GMATPrep Amount Enclosed
software immediately, visit I hereby agree to the terms and conditions set forth in the GMAT Information Bulletin in effect at the time I take the GMAT exam, including
www.mba.com to download without limitation those related to testing; score cancellations; exclusive remedies for testing or scoring errors; examinee misconduct and test
irregularity policies; confidentiality of the test; and Privacy Policies. As provided in the Bulletins Privacy Policy and the up-to-date Privacy
the file. Policy on www.mba.com, I expressly consent to the collection, processing, use, and transmission to the United States of my personally iden-
n For current GMAT reg- tifiable information (including my test records and the digital photograph, signature, fingerprint and/or palm vein pattern, and audio/video
recording collected at the test center), exclusively for the purposes and in accordance with the principles set forth in the Privacy Policies; I
istration fee and applica- also expressly consent to the disclosure of such data to GMAC (the data controller under certain international laws), its service providers,
ble tax information, please any score recipient I select (which may be located in a country that does not provide for a level of data protection that is equivalent to the
one in my home country), and others as necessary in connection with any investigation of unlawful activity or as required by law. I am fully
visit www.mba.com or call aware that I have certain rights to access, modify, or rectify personal data as set forth in the Privacy Policies. I certify that I am the person who
GMAT Customer Service in will take the test at the test center and whose name and address appear on this form.
your region. Signature Date (MM/DD/YYYY)
31
Additional Score Report Request Form
If the form is not properly filled out (contains incomplete information, unclear letters, or non-English charac-
ters), it MAY cause a delay in processing your request. ALL information is required, unless you do not have
certain information (such as a fax number). Please refer to page 4 for mailing and faxing instructions.
Important: To send your GMAT scores to more institutions than those you selected previously, complete this form and
return it with the appropriate payment. Scores from all of your GMAT test dates within the last five (5) years will be
reported to the institutions you list below.
Title
Identification (ID) Mr. Mrs. Miss Ms. Dr. Other
Requirements
First Name (Given Name)* M.I.
n Be sure the name you provide
on this form matches the one
you used for your test appoint- Last Name (Family or Surname)*
ment.
n Your appointment ID is located
on your Unofficial and Official Suffix
Score Reports. Jr. Sr. II III IV Other
n Use the country codes in
Address Line 1 (Number and Street)*
Appendix A to complete this
form.
n If your information will not fit Address Line 2
in the space provided, write out-
side the lines or use additional
sheets.
City State or Province
Country of Citizenship Code*(see pg. 35) Daytime Telephone Number,* including Country Code
Evening Telephone Number, including Country Code Fax Number, including Country Code
E-mail Address
* Required Information
32
Additional Score Report Request Form
* Required Information
33
Additional Score Report Request Form
3. Name of School/Institution
Name of Program
Amount Enclosed
In addition to the policies I agreed to at registration and during my testing session, I expressly consent to the disclosure of score
reports to GMAC (the data controller under certain international laws), its service providers, any score recipient I select (which
may be located in a country that does not provide for a level of data protection that is equivalent to the one in my home country),
and others as necessary in connection with any investigation of unlawful activity or as required by law.
34
Country and Region Code List
For customer service, please visit www.mba.com or call GMAT Customer Service in your region: 35
Americas: +1-800-717-GMAT (4628) Asia Pacific: +60-38318-9961 China: +86-10-62798877
Europe/Middle East/Africa:+44 (0) 161 855 7219 India: +91 120 439 7830
Country and Region Code List
36
Test Center List
For customer service, please visit www.mba.com or call GMAT Customer Service in your region: 37
Americas: +1-800-717-GMAT (4628) Asia Pacific: +60-38318-9961 China: +86-10-62798877
Europe/Middle East/Africa:+44 (0) 161 855 7219 India: +91 120 439 7830
Test Center List
State/City Site ID State/City Site ID State/City Site ID
Michigan (continued) New York (continued) Pennsylvania (continued)
Lansing 47176 New York-Manhattan 53459 Scranton 47107
Marquette 48014 New YorkMidtown Manhattan 49074 Wayne 47103
Mt. Pleasant 52223 Potsdam 52507 Puerto Rico
Southfield 47039 Rego Park 47079 San Juan 47108
Troy 47040 Rochester 47080 Rhode Island
Minnesota Staten Island 47081 Warwick 47019
Bloomington 48623 Utica 47083 South Carolina
Brooklyn Park 47043 Watertown 47084 Columbia 47111
Eagan 47042 White Plains 47085 Greenville 47112
Hermantown 47041 Williamsville 47075 Myrtle Beach 52453
Rochester 47044 North Carolina North Charleston 47110
St. Cloud 53530 Asheville 47053 South Dakota
Mississippi Boone 52150 Sioux Falls 47113
Ridgeland 47049 Charlotte 47054 Tennessee
Tupelo 47050 Greenville 47055 Chattanooga 47114
Missouri Raleigh 47056 Johnson City 47115
Columbia 47045 Wilmington 47057 Knoxville 47116
Kansas City 47046 Winston-Salem 47058 Martin 52466
Springfield 47047 North Dakota Memphis 47117
St. Louis-Brentwood 47048 Bismarck 47059 Nashville 47118
St. Louis-South 54861 West Fargo 47177 Texas
Montana Ohio Abilene 47119
Billings 47051 Bath 47086 Amarillo 47120
Helena 47052 Beachwood 47089 Austin 50509
Missoula 45511 Cincinnati 47087 Beaumont 52024
Nebraska Columbus 47090 Bellaire 47121
Lincoln 47061 Dayton 47092 Corpus Christi 47122
North Platte 47178 Gahanna 47091 Dallas 47123
Omaha 47063 Maumee 47093 Edinburg 50860
Nevada Westlake 47088 El Paso 47124
Las Vegas 47070 Oklahoma Houston 47126
Reno 47071 Oklahoma City 47094 Houston - North 54860
New Hampshire Stillwater 51815 Hurst 47125
Concord 47064 Tulsa 47095 Lubbock 47127
New Jersey Oregon Midland 47128
Atlantic City 47065 Beaverton 47097 Nacogdoches 50353
Lyndhurst 47068 Eugene 52807 San Antonio 47129
Princeton 47067 Medford 47096 Tyler 47130
Somerset 47066 Salem 47098 Waco 47131
New Mexico Pennsylvania Wichita Falls 53283
Albuquerque 47069 Allentown 47099 Utah
New York Erie 47100 Draper 47133
Albany 47072 Harrisburg 47101 Ogden 47132
Brooklyn 47074 Horsham 47104 Vermont
East Syracuse 47082 Indiana 54085 South Burlington 47140
Endicott 47073 Lancaster 47102 Virginia
Islandia 47076 PittsburghEast 47105 Lynchburg 47135
New YorkLower Manhattan 47077 PittsburghWest 47106 Newport News 47136
38
Test Center List
State/City Site ID State/City Site ID State/City Site ID
Virginia (continued) Chile China (continued)
Richmond 47137 Santiago 54566 Chang Sha 51045
Roanoke 47138 Colombia ChengDu 51046
Vienna 47134 Bogota 50682 Dalian City 51047
Virgin Islands Medellin 46802 Guangzhou 50489
St. Thomas 47139 Costa Rica Harbin City 51048
Washington San Jose 44928 Hong Kong 50493
Renton 47141 Dominican Republic Jinan City 51049
Seattle 53458 Santo Domingo 48351 Nanjing 51051
Spokane 47142 Ecuador Shanghai 50487
Yakima 47143 Quito 46801 Wuhan City 51052
West Virginia El Salvador Xiamen City 51053
Charleston 47150 San Salvador 47746 Xian City 51054
Morgantown 47151 Guatemala India
Wisconsin Guatemala City 50734 Ahmadabad 51274
Brookfield 47146 Honduras Allahabad 51275
Eau Claire 47144 Tegucigalpa 46138 Bangalore 50497
Kenosha 47149 Jamaica Calcutta 49441
Madison 47145 Kingston 200049541 Chennai 50498
Wyoming Mexico Cochin 51277
Casper 47152 Guadalajara 53336 Hyderabad 50496
Laramie 52222 Mexico City 50503 Mumbai 50494
Monterrey 51601 New Delhi 50495
Americas Nicaragua Patna 55030
Argentina Managua 51111 Ranchi 200049038
Buenos Aires 54350 Panama Uttar Pradesh 51275
Bolivia Panama City 51026 Indonesia
La Paz 48161 Paraguay Jakarta 51279
Brazil Asuncion 54797 Surabaya 48597
Belo Horizonte 200050192 Peru Japan
Brasilia 43594 Lima 10329 Fukuoka - shi 200049015
Curitiba 44771 Trinidad and Tobago Nagoya - shi 42954
Porto Alegre 200050417 San Fernando 53813 Okinawa - Naha 51449
Rio de Janeiro 54645 Uruguay Osaka - shi 53935
Sa Paulo 50483 Montevideo 48695 Sapporo - Hokkaido 49315
Canada Venezuela Tokyo 50500
Calgary, Alberta 54974 Caracas 48834 Yokohama 50501
Edmonton, Alberta 47255 Korea
Halifax, Nova Scotia 54203
Asia-Pacific Pusan TBD
Montreal, Quebec 50485 Australia
Seoul 50502
Ottawa, Ontario 42200 Adelaide 52717
Malaysia
Pickering, Ontario 39515 Brisbane 51337
Kuala Lumpur 52661
Regina, Saskatchewan 53978 Melbourne 52061
Bayan Lepas 50063
St. Johns, Newfoundland 53720 Melbourne - South 43250
Myanmar
Toronto, Ontario 50484 Perth 51338
Rangoon 55682
Vancouver/Burnaby, British Columbia 50486 Sydney 50482
Nepal
Victoria, British Columbia 55496 Bangladesh
Lalitpur 47729
Windsor, Ontario 200050133 Dhaka 51276
New Zealand
Winnipeg, Manitoba 53471 China
Auckland 47223
Beijing 50488
39
Test Center List