CARLOS CRUZ

4878 Oakhill Boulevard, Lorain, Ohio 44053

(440) 396-3265 | ccruz17@jcu.edu
linkedin.com/in/carlosrcruz

I have a goal to leave a positive impact in my community by advancing the importance of diversity and inclusion
through cohesive principles involving technology, research, and equitable opportunity.

Education________________________________________________________________
John Carroll University University Heights, Ohio May 2018 (Expected)
Tim Russert Department of Communication & Theatre
Bachelor of Arts Communication (Integrated Marketing and Journalism)
Technical Experience______________________________________________________
Apple Inc. Woodmere, Ohio October 2015 Present
Specialist Sales and Workshop Facilitation
Collaborate with customers to discover solutions to enhance life and work-related needs using Apple products and
services.
Probes business customers' needs to uncover potential business opportunities for the Apple Business Services Team
at Eton Plaza and briefs customers on the services and solutions they provide for organizations.
Champion Today at Apple campaign to match customers curiosities or necessities with workshops suitable to
expand their technical and practical knowledge about their Apple products.
Actualized a perfect customer satisfaction score for sales in 2017 fiscal quarter 3 and a perfect customer
satisfaction score for workshop facilitation in 2017 fiscal quarter 4. Consistently ranks amongst top 5% of team
members in identifying business leads.
John Carroll University University Heights, Ohio September 2013 May 2015
Information Technology and Network Technician Information Technology Services
Collaborated with fellow help desk technicians to brainstorm, plan and implement long-lasting IT solutions for
JCU students, staff, and faculty members.
Programmed CISCO switches which were installed in student dorm Murphy Hall, for residential internet access.
Reported networking, help desk, and VoIP tasks to JCU IT technicians.
Additional Experience_____________________________________________________
Childrens Defense Fund East Cleveland, Ohio May 2015 July 2015
Servant Leader Intern CDF Freedom Schools
Facilitated an integrated reading curriculum designed by CDF Freedom Schools to children in grades 6-8,
focusing on material promoting social, cultural, and historical awareness.
Using Adobe Photoshop, designed advertising material for parents so they may be aware of all public
presentations presented by Freedom School staff and scholars.
Constructed and lead innovative afternoon activities circulating around learning Spanish language skills and
awareness surrounding Latin American culture.
John Carroll University University Heights, Ohio August 2014 May 2015
Peer Mentor Center for Student Diversity & Inclusion
Mentored incoming first-year students of underrepresented backgrounds by sharing experiences as a Latino on-
campus and advocating for cultural student organizations.
Facilitated check-ins with mentees to follow-up with any concerns, needs, or advice adjusting to academics in a
college setting or getting involved on campus.
Involvement______________________________________________________________
Latin American Student Association (LASA) Vice President, Marketing Manager, President
John Carroll University Boler School of Business Boler Honduran Project Lead
Skills_____________________________________________________________________
Bilingual with fluent proficiency in Spanish, Adobe Creative Suite (Photoshop, After Effects, Premiere), Final
Cut Pro, Event Planning, Social Media Development, Group Management, Microsoft Office