be done using-

Interaction
Platform
Perspective,
Process Evaluation
perspective, On-
line Mode
Perspective and
Post-efforts
benefits
Customer Conversion Scorecard
Perspective.
However, one
should be c
Perspective Performance
Interaction Platform Perspective 64.31%
Process Evaluation Perspective 51.24%
On-line Mode Perspective 70.00%
Post-efforts Benefits Perspective 35.62%
Total Performance 55.79%
Scorecard includes 4 categories, 16 indicators

Help
- You can change the values in "weight" column, the value must be between 1 and 10;
"10" value means that the perspective or goal is the most valuable
- You can change the values in "Value" column;

Strategy tree and scorecard details :

Weight Measure
Perspective Indicator (x of 10) Description Value unit
Interaction Platform Perspective 3 64.31%
This KPI is to have the number of interfaces
Number of that work in the direction of interacting with
Interfaces customers. Some of these include 'on-line
Provided 2 platform', 'workshops' etc. 4 #
This indicator hints at the extent of user-
Above Average friendliness being provided by the interface.
User-Experience' One can run a small survey with visitors and
Fraction 3 users to have the value. 70.00% %
System Integration
Ratio 3 Metric is not available in trial version 0.8 #
Technological
Front Analysis 2 Metric is not available in trial version 8 Score
Total Performance in group Interaction Platform Perspective 64.31%

Process Evaluation Perspective 3 51.24%

Various kinds of software are available to track
the behaviour of customers. The information
obtained from these can then be put to further
Customer Tracking use in knowing the 'strength' and 'weakness' of
Techniques 3 the task. 5 #
This is a really important metric if one is
interested in knowing whether the 'correct
market is being targeted' or not. The value can
be had by dividing the 'correct prospects
Right Traffic Jump' 3 visiting the PoS' by 'total number of visitors'. 0.7 #
Data
Appropriateness 2 Metric is not available in trial version 8 Score
Conversion Rate 3 Metric is not available in trial version 9.00% %
Total Performance in group Process Evaluation Perspective 51.24%

On-line Mode Perspective 2 70.00%

 This indicator enables the judging of website in
terms of usability offered to visitors and users.
Usability Index 3 The value can be had on a scale of 1-10. 8 Score
This is to know whether the planning of
content has been established accurately or not
and to what extent. Correct placing of
information can sometimes make all the
Content Planning difference between a 'minimal' and 'sky-
Accuracy 2 rocketing' customer conversion rates. 0.8 #
Site Architecture
Success Ratio 3 Metric is not available in trial version 9 Score
Search Engine
Ranking
Improvement 2 Metric is not available in trial version 60.00% %
Total Performance in group On-line Mode Perspective 70.00%

Post-efforts Benefits Perspective 2 35.62%

Increase in This metric brings to the light the degree to
Customer which the customers were kept hooked to the
Retention 2 concerned organization's offerings. 40.00% %
This KPI is the ultimate reflector of how much
the customer database has spread. Only when
Customer Base such a change occurs that the organization can
Rise 3 think of 'converting' visitors to users. 60.00% %
Revenue Climbing 3 Metric is not available in trial version 80.00% %
Drop in Client
Turn-over 2 Metric is not available in trial version 20.00% %
Total Performance in group Post-efforts Benefits Perspective 35.62%

Total Performance in Customer Conversion Scorecard 55.79%

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performance(progress) and total performance(progress) values

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Target
Value

6 2

100.00% 20.00%

1 0.4

10 1

8 3

1 0.3

10 1
20.00% 2.00%
 10 1

1 0.4

10 1

100.00% 40.00%

100.00% 20.00%

200.00% 10.00%
120.00% 5.00%

100.00% 5.00%