19 de agosto del 2017.

Mr. Jos Duarte

Your hands.

Dear customer we put in touch with you to ask apologies for the misunderstood that
there was when he went to our facilities.

Sorry deeply what happened and the lack of treatment suitable for our part because
our employee had to act professionally and with respect therefore responsible
maximum of customer service you write to accept our apologies.

We make every effort to prevent this error happen again and that no one more
affected. We understand your anger which is more than justified but we could like to
keep a conversation and try to re-trust our restaurant not we would like to miss as
customer.

Remiding once more our apologies and leaving your disposal.

Thank you very much for your understanding.

Atently:
Customer service