PARAG PATIL

Pune • +91 9604966400 • patil.parag23@gmail.com

Technology Lead

Summary

I am having 4 years of experience in multinational service provider company .Worked in production

application support .Knowledgeable Service Analyst skilled in problem analysis and management. Works
well under pressure and consistently meets deadlines and targets while delivering high quality work.
Consistently exceeds customer expectations and develops cost-e ective solutions to complex
problems.Achieved "Spark Award" from client for work adhered to timelines as well as got onshore
opportunity (Slough , UK) in order to work closely with clients .

Work experience

2013 - 2017 Technology Lead - Telefonica O2 UK

Cognizant Technology Solutions Pune
Working as Team lead from July 2016 - Present
Supporting Java Applications in production environment .
Incident Management and worked on client issues adhered to SLA .
Focused on service restoration and dealt with major incidents (priority 1 or 2 issues that could a ect
service)
Built, tested and deployed scalable, highly available and modular software products.
Wrote and implemented shell scripts to facilitate manual work as well as cron's which maintained
system clean up along with server health check without any failure and thus maintained system
stability .
Modified existing so ware to correct errors, adapt to new hardware and improve performance as
well as service improvement.
Drafted comprehensive reports to document bugs and design flaws.
Worked on innovative systems for data collection, storage and management of customer orders.
Worked closely with clients to establish problem specifications along with PRB meetings for current
status of work in team .
Performed regression and system-level testing to verify so ware quality and function before it was
released.

Education

2005 - 2006 10th (Maharshtra State Board)

Sheth V.K Shah Vikas Vidya Mandir , Shahada
Percentage : 88:13

2007 - 2008 12th (Maharashtra State Board)

Kai . Sau. G.F.Patil college of Science and Arts , Shahada
Percentage : 83:17

2008 - 2012 B.Tech (Electronics and Telecommunications)

S.G.G.S.I.E&T , Nanded
CGPA : 7.32

Skills
https://www.visualcv.com/e2qiwk16xoy
Oracle Web logic , Apache Tomcat
Working on maintenance as well as config / application deployment changes on
the same servers.
Maintained service with timely certificate renewals on the web logic and Apache's
Implemented change requests for monthly tari additions in applications
properties along with consumer credentials renewal .

Unix shell script , SQL , Mongo DB

building shell scripts from scratch for daily servershealth checks, automation for
daily manual work , feeds transfers from one location to another based on
requirement .
Working on oracle DB and thus SQL for data manipulation , aggregation .
Strong hand on Mongo DB cluster maintenance as well as queries for customer ad
hoc requirements.

AWS components along with Dynamo

DB Working on production support for cloud EC2 instances as well as elastasearch
clusters .
Maintaining Dynamo DB along with hardware parameter maintenance.

Core Java , J2EE , Selenium

WebDriver,Selenium IDE, JUnit Worked on buliding Java Utilities required in support for automation.
Used Selenium for client website functional testing .

BMC Remedy , Incident Management

, Troubleshooting , Priority Incidents Worked on this core area where incident resolution adhered to client SLA.
resolution (P1/ P2) , Root Cause Change Request implementation on production with their post checks for
Analysis confirmation .

DevOps Tools
Worked on GIT , Jenkins , Chef , Puppet

https://www.visualcv.com/e2qiwk16xoy