Qlik in The BI Survey 17 Qlik Highlights Document PDF

The BI Survey 17
The world‘s largest survey of BI software users
This document is a specially produced summary

by BARC of the headline results for
Qlik
Peer Group Peer Group
Large international Self-service reporting- The BI Survey 17 Qlik Sense Highlights
BI vendors focused products
1. Top-ranked in Leader Peer Group

Business benefits Business benefits Data discovery- Summary
Project success Business value focused products
Business value Flexibility for users
Recommendation 1. Top-ranked in This is Qlik Sense’s second
Query performance
Product satisfaction year in The BI Survey and once
Performance satisfaction Query performance again it achieves an outstanding
Customer satisfaction
Customer experience set of results. Its most notable
Performance satisfaction ........... achievement comes in the
Embedded BI Mobile BI ‘Business value’ KPI, which
........... Visual design standards Leader in takes into account a top ranking
Leader in among large international
Location intelligence BI vendors in the ‘Business
Business benefits
Project length Visual analysis benefits’ KPI and strong results in
Price-to-value Project success the ‘Project success’ and ‘Price-
Embedded BI
Vendor support Business value to-value’ KPIs. In offering high
Considered for purchase ‘Business benefits’, good ‘Project
Implementer support Recommendation success’ and short ‘Project
Self-service length’, Qlik Sense delivers real
Performance satisfaction
Flexibility for users business value to its customers.
Customer experience Its score of 8.4/10 for ‘Business
Ease of use
Visual design standards value’ is well above The BI
Sales experience
Survey average of 6.2/10.
Query performance Innovation
Customer experience Competitiveness
Cloud BI
Mobile BI
Visual design standards
Location intelligence
Visual analysis
Innovation
©2017 BARC - Business Application Research Center, a CXP Group Company Qlik in 2
Easy to use, with a short learning curve.
Straight forward deployment with
“ Customer Quotes Qlik Sense
“
„ “
excellent customer support.
“ „
Person responsible for BI from IT The software is easy to use, administer,
department, services, >2.500 employees and gives our users the ability to visualize
the role that they play in our company‘s
success.
„
Very powerful tool, more then anything
I‘ve ever seen.
Line of business employee, financial
services, 100-2.500 employees
“
Member of a cross-departmental BI team,
services, >2.500 employees
Most modern and best BI tool I have ever worked with (I used to work with ACL,
BO, PROGNOZ platform in the last 17 years and Excel for 28 years). I prefer
it much as compared to QlikView and Tableau (evaluated once looking for a
Excellent. Fast to develop, handles large
volumes of data well, end-user feedback
“
„
replacement for PROGNOZ platform). While recognising the value of Tableau is very positive compared to prior toolset
I appreciated the better capacity of the ETL of Qlik that suits quite well to my (Oracle BI EE).
„
business area and the impressive capacity of a brand new product to breach in
the market in such a way with such more convenient costs.
Manufacturing, >2.500 employees
Person responsible for departmental BI, public sector, >2.500 employees

Large international Dashboarding-focused The BI Survey 17 QlikView Highlights
BI vendors products
1. Top-ranked in 1. Top-ranked in Peer Group
Considered for purchase Considered for purchase

Data discovery- Summary
focused products
........... ...........
1. Top-ranked in QlikView receives its most
Leader in Leader in
impressive feedback in the
Business benefits Considered for purchase ‘Considered for purchase’ KPI
Business benefits with a top-ranking in all of its
Project success ........... peer groups for the last five
Business value
Project length years in a row. This serves to
Flexibility for users Leader in underline Qlik’s high brand
Business value
Query performance awareness and users’ interest
Price-to-value
Business benefits in evaluating the software.
Recommendation Location intelligence Qlik is also viewed as an
Vendor support Visual analysis Query performance innovative company, especially
Visual design standards when compared to other large
Product satisfaction Competitiveness
international BI vendors.
Customer satisfaction Visual analysis
Like its sister product Qlik Sense,
Flexibility for users Competitiveness QlikView is also rated as a
Ease of use leader in the ‘Business benefits’
Query performance KPI, one of the most important
measures in The BI Survey.
Customer experience
Mobile BI
Operational BI
Visual analysis
Innovation
The ROI was reached within one year of
implementation. It continues to pay off
“ Customer Quotes QlikView
“
„ “
year after year of use. Highly recomended.
Person responsible for BI from IT department,

We get a lot of value from QlikView. The
users like the simple interface and IT likes
“ Very easy to use, user friendly. Great
communication from their support, as
„ „
the ease of deployment, development and well as their community. Overall just a
maintenance. great company with a great product.
Person responsible for BI from IT department, IT employee, media/publishing, 100-2.500

manufacturing, 100-2.500 employees
“
employees
Great tool, that diminished the BI gap between IT and business

departments. Also by lowering total cost of ownership allowed
SME to have access to BI tools. Their underpinning technology
We would struggle to do business without it at this
point. Just as I wonder how we communicated (and
“
of In Memory (RAM) analysis brought amazing speed and time survived) 25 years ago without cell phones, I can‘t
„
of response to the Dashboards and the their analytical motor seem to recall how we got any work done 5 years
that connects all data also brought the ability to have better ago before we had Qlik.
„
insights with way less development effort. A great tool to the BI
ecosystem.
Person responsible for departmental BI,
Person responsible for BI from IT department, services,
>2.500 employees
The BI Survey 17 Qlik top ranks
Qlik Sense Qlik Sense Qlik Sense Qlik Sense Qlik Sense
Top-ranked Top-ranked Top-ranked Top-ranked Top-ranked

in in in in in
Query Business Business Customer Embedded

performance benefits value satisfaction BI
Peer Group Peer Group Peer Group Peer Group Peer Group
Data discovery-focused products Large international BI vendors Large international BI vendors Large international BI vendors Large international BI vendors
Qlik Sense Qlik Sense Qlik Sense Qlik Sense QlikView
Top-ranked Top-ranked Top-ranked Top-ranked Top-ranked

in in in in in
Performance Product Project Considered

Recommendation
satisfaction satisfaction success for purchase
Peer Group Peer Group Peer Group Peer Group Peer Group
Large international BI vendors Large international BI vendors Large international BI vendors Large international BI vendors Dashboarding-focused products
QlikView QlikView
Top-ranked Top-ranked
in in
Considered Considered
for purchase for purchase
Data discovery-focused products Large international BI vendors
The BI Survey 17 BI User Review Matrix - Peer group: Large international BI vendors
Highest Competitiveness
TIBCO Spotﬁre
Qlik Sense Lowest Competitiveness

Information Builders
MicroStrategy QlikView
SAS Enterprise BI Highest Customer Satisfaction
Oracle BI IBM Plan Analytics
User Experience
Infor MS Power BI
Lowest Customer Satisfaction
MS Excel
Tableau
SAP BO BI
MS SSRS
IBM Cog Analytics
SAP BEx
©BARC The BI Survey 17

www.bi-survey.com
Business Value
The BI Survey 17 BI User Review Matrix - Peer group: Data discovery-focused products
TIBCO Spotfire
Qlik Sense Phocas Lowest Competitiveness
Envision
QlikView
Yellowfin Highest Customer Satisfaction
User Experience
MS Power BI
Dundas
Sisense Lowest Customer Satisfaction
Tableau

www.bi-survey.com
Business Value
The BI Survey 17 BI User Review Matrix - Peer group: Self-service reporting-focused products
Pyramid Analytics
Domo
Phocas
Lowest Competitiveness
cubus
Entrinsik Qlik Sense
TARGIT
Bissantz Yellowfin Highest Customer Satisfaction
User Experience
Dimensional Insight
Cyberscience Chartio
MS Power BI Lowest Customer Satisfaction
Zoho Reports
DigDash
SAP BO WebI

www.bi-survey.com
Business Value
The BI Survey 17 BI User Review Matrix - Peer group: Dashboarding-focused products
TIBCO Spotfire
Domo Pyramid Analytics
Lowest Competitiveness
Longview Analytics
BOARD
Entrinsik QlikView TARGIT
CXO-Cockpit Highest Customer Satisfaction

MS Power BI Dimensional Insight
User Experience
Dundas Chartio
SAP BO Design St. Sisense Lowest Customer Satisfaction
Cubeware
Tableau Zoho Reports
DigDash

www.bi-survey.com
Business Value
Qlik overview
Qlik, originally founded in 1993 in Lund, Sweden, results instead of building applications, and has been Introduction
moved its headquarters to the United States in furnished with enterprise features such as a central li-
2005 after raising funds from several venture capi- brary for common metadata. Qlik NPrinting is a report
tal firms. Until the general availability of Qlik Sense generation, distribution and scheduling application
in 2014, Qlik was a one-product company offering which can be used to create reports based on Qlik
QlikView. Today, the vendor provides a portfolio of Sense or QlikView content. It enables organizations
visual analytics offerings. With these, Qlik focuses on to create reports in a variety of popular formats inclu-
integrating different data sources and empowering ding Office and pixel-perfect PDF files.
data governance (data), supporting people with its
QlikView is Qlik’s original offering: a dashboard and
platform (people) and supporting analysis using its The BI Survey 17 is based on findings from
analysis product based on in-memory technology and
associative model (ideas). the world‘s largest and most comprehensive
the first product in the “data discovery tools” product
Qlik’s platform consists of several components inclu- category. The solution is positioned as a self-service survey of business intelligence end users,
ding Qlik Sense Enterprise, Qlik Sense Cloud, Qlik platform targeted at business users, enabling them conducted from February to June 2017. In
Analytics Platform for developers, QlikView and Qlik to analyze data without going to an expert for a new total, 3,066 people responded to the survey
NPrinting. Qlik DataMarket provides external data report or dashboard. with 2,564 answering a series of detailed
for analyses such as weather and currency informati- questions about their usage of a named
on. In 2017, Qlik acquired its Swedish partner Idevio product. Altogether, 42 products (or groups of
to provide advanced features in the area of spatial products) are analyzed in detail.
analysis. This solution is now being marketed as Qlik The BI Survey 17 examines user feedback
GeoAnalytics. on BI product selection and usage across
Qlik Sense is positioned as a self-service data 29 criteria (KPIs) including business
visualization solution providing immediate analysis benefits, project success, business value,
recommendation, customer satisfaction,
Qlik customer responses customer experience, innovation and
competitiveness. There are 29 KPIs in total.
This year we had 236 responses from QlikView and
61 from Qlik Sense users. This document contains just a selection of the
headline findings for Qlik. It does not show
all the KPI results and focuses mainly on the
positive findings.
For more information on the survey, visit The
BI Survey website.
Qlik Sense
Current vs. planned use Number of users using Qlik Sense
User and Use Case n=61 n=59
Dashboards/
Demographics Scorecards 74% 26% Qlik Sense
Average of all
products
Basic data analysis 67% 31%
150 120
Standard/Enterprise Median
64% 33%
Comment reporting
Ad hoc query 59% 38%
Financial
38% 31% Mean 2053 1794
consolidation
Qlik Sense was introduced in 2014 and at-
tracted an impressive total of 61 responses in Advanced analysis 28% 61%
this year’s BI Survey. Even more surprisingly,
survey responses indicate that a median of Budgeting/Planning 28% 44%
150 users (and a mean of over 2000 users)
Tasks carried out with Qlik Sense by
In use Planned business users
use the solution within customer organiza-
tions. These numbers are very high for such a n=58
young product and point to quick adoption of 5 products most often evaluated in 91%
the software. Qlik has invested a lot of time in Navigate
competition with Qlik Sense 82%
Qlik Sense’s support for QlikView data stores
n=59 90%
and in providing a single QIX engine and data Explore/Analyze
80%
storage for both solutions. This has undoub- QlikView 80%
tedly greased the wheels of Qlik Sense’s rapid View 84%
rise to prominence. Tableau 61% 91%
The product is mostly used for dashboard cre- MS Power BI 42% 38%
Model/Enrich
ation, basic data analysis and standard/enter- 29%
MS SSRS 24%
prise reporting. The latter use case has risen Qlik Sense
from 58 percent last year to 64 percent this IBM Cog Analytics 19% Average of all products
year. Recent versions of NPrinting, Qlik’s repor-
ting solution, now support Qlik Sense as well
as QlikView. This development is likely to drive Percentage of employees using Qlik Sense Company size (employees)
the percentage of users using Qlik Sense for
n=59 n=60
enterprise reporting even higher in the future.
Only 59 percent of respondents use Qlik Sen- Less than 100 12%
se for ad hoc query, the original focus of the Qlik Sense 10%
solution. Customers now seem to be using the 100 - 2500 40%
Average of all
software for a broader set of use cases. 17%
products More than 2500 48%
Peer Group Classification Peer Groups Overview
Peer Groups and KPIs The BI Survey 17 features a range of different types Large enterprise BI platforms
of BI tools so we use peer groups to help identify Includes products equipped with functionality for
competing products. The groups are essential to al- enterprise deployments that focus on a broad range
low fair and useful comparisons of products that are of BI use cases.
The KPIs likely to compete.
Dashboarding-focused products
The BI Survey 17 provides the reader with well-desi- The peer groups have been defined by BARC ana-
Includes products that focus on creating advanced
gned KPI dashboards packed with concise informa- lysts using their experience and judgment, with
and highly sophisticated dashboards.
tion, which can be absorbed at a glance. The KPIs segmentation based on two key factors:
Self-service reporting-focused products
all follow these simple rules: 1. Usage scenario - functional peer
groups are mainly data-driven and ba- Includes products that focus on self-service reporting
• Only measures that have a clear good/
sed on how customers say they use the and ad hoc analysis.
bad trend are used as the basis for
KPIs. product. OLAP analysis-focused products
• KPIs may be based on one or more 2. Regional focus - is the vendor a large Includes products that focus on analysis in dimensio-
measures from The BI Survey. international vendor with a truly global nal and hierarchical data models.
presence or does it focus on a particu- Data discovery-focused products
• Only products with samples of at least
lar region? We also take into account
20 - 30 (depending on the KPI) for each Includes products that focus on visual data discovery
the location of BI Survey respondents.
of the questions that feed into the KPI and advanced data visualization.
are included. Integrated performance management products
• For quantitative data, KPIs are conver- Qlik Sense features in the following peer groups: Includes products that provide integrated functiona-
ted to a scale of 1 to 10 (worst to best). • Large international BI vendors lity for BI and performance management, especially
• A linear min-max transformation is ap- planning and budgeting.
• Data discovery-focused products
plied, which preserves the order of, Large international BI vendors
and the relative distance between, pro-
• Self-service reporting-focused pro-
Includes products from companies with annual re-
ducts‘ scores. ducts
venues of $200m+ and a truly international reach.
The terms ‘top-ranked’ and ‘leader’ are used in the EMEA-focused vendors
following KPI chart titles. ‘Top-ranked’ indicates first
Includes products from vendors that have a signifi-
position. ‘Leader’ usually denotes a position in the
cant presence in - and focus on - the EMEA region.
top 25-30% of products listed in the chart.
Americas-focused vendors
cant presence in - and focus on - the Americas region.
Business benefits
This KPI is based on the achievement level of a variety of business

benefits.
Business benefits – Leader Business benefits – Top-ranked 1.
Peer group: Self-service reporting-focused products Peer group: Large international BI vendors
Business benefits
Phocas 10.0 Qlik Sense 9.5

Business benefits – Leader
Qlik Sense 9.5 QlikView 9.3
Domo 9.3 MicroStrategy 7.9 Peer group: Data discovery-focused products
TARGIT 8.8 IBM Plan Analytics 7.2
Pyramid Analytics 8.5 Information Builders 7.1
Dimensional Insight 8.4 MS Power BI 7.1
Phocas 10.0
cubus 8.1 Oracle BI 6.0
Qlik Sense 9.5
Bissantz 8.0 Peer Group Average 5.4
QlikView 9.3
Yellowfin 8.0 Infor 5.3
Yellowfin 8.0
Chartio 7.8 MS SSRS 5.1
Sisense 7.8
Zoho Reports 7.5 Tableau 5.0
MS Power BI 7.1
Peer Group Average 7.4 SAS Enterprise BI 4.2
Peer Group Average 7.0
MS Power BI 7.1 IBM Cog Analytics 3.7
Envision 5.4
DigDash 5.9 MS Excel 3.3
Dundas 5.3
Entrinsik 5.2 TIBCO Spotfire 2.9
Tableau 5.0 © BARC
Cyberscience 4.4 © BARC SAP BO BI 2.6 © BARC
TIBCO Spotfire 2.9 www.bi-survey.com
SAP BO WebI 2.4 www.bi-survey.com SAP BEx 1.0 www.bi-survey.com
Viewpoint
Qlik Sense receives excellent feedback from its customers for its abilities to provide business benefits. With
Qlik Sense, Qlik ranks as the number one large international BI vendor and comes second in its other two
peer groups. ‘Business benefits’ is a very important KPI which demonstrates that a BI solution is not only
able to support decision-making by visualizing information but also to bring real value to customers as they
use the analysis results to achieve business goals. With Qlik DataMarket, Qlik aims to provide data as well
as tools for data analysis. External and internal data sources may give a more accurate picture in certain
business areas and therefore offer better decision support.
Improved in business benefits Improved in business benefits
Peer group: Large international BI vendors Peer group: Data discovery-focused products
Business benefits
1. Qlik Sense 1. Phocas
2. QlikView 2. Qlik Sense
3. MicroStrategy 3. QlikView
4. IBM Plan Analytics
4. Yellowfin
5. Information Builders
5. Sisense
6. MS Power BI
6. MS Power BI
7. Oracle BI
8. Infor 7. Envision
9. MS SSRS 8. Dundas
10. Tableau
9. Tableau
11. SAS Enterprise BI
10. TIBCO Spotfire
12. IBM Cog Analytics
11 12 13 14 15 16 17
13. MS Excel
14. TIBCO Spotfire
15. SAP BO BI
16. SAP BEx
11 12 13 14 15 16 17
Project success
This KPI is based on the implementation satisfaction level and the

frequency of projects completed on time and on budget.
Project success – Top-ranked 1. Project success – Leader
Project success
Qlik Sense 7.4 Phocas 10.0

Consistently high ratings in project success
QlikView 7.2 Yellowfin 9.7
IBM Plan Analytics 6.7 Qlik Sense 7.4 Peer group: Data discovery-focused products
Information Builders 6.1 Sisense 7.2
Infor 6.1 QlikView 7.2
MicroStrategy 6.0 Dundas 7.1
MS Power BI 5.7 Peer Group Average 7.1 1. Phocas
MS SSRS 5.7 Envision 6.9
Tableau 5.2 MS Power BI 5.7 2. Yellowfin
Peer Group Average 4.7 Tableau 5.2 © BARC
3. Qlik Sense
TIBCO Spotfire 4.3 TIBCO Spotfire 4.3 www.bi-survey.com
MS Excel 4.3
4. Sisense
SAP BO BI 2.9
IBM Cog Analytics 2.6 5. QlikView
Oracle BI 2.5
SAS Enterprise BI 1.3 © BARC 6. Dundas
SAP BEx 1.0 www.bi-survey.com
7. Envision
8. MS Power BI
9. Tableau
10. TIBCO Spotfire

Viewpoint
14 15 16 17
Qlik Sense is the top-ranked large international BI vendor for implementing successful projects on time and
on budget. The solution has also been ranked as a leader for the last two years in the ‘Data discovery-fo-
cused products’ peer group for this KPI. Qlik Sense’s rating of 7.4/10 is well above this year’s BI Survey
average of 6.3/10. These results underline that projects with Qlik and its partners often have successful
outcomes. The similar architectures in Qlik Sense and QlikView seem to be an advantage for employees
and partners in adopting the new solution quickly and executing successful customer-side projects.
Project length &
Price-to-value
The ‘Project length’ KPI is based on how quickly the product is implemented.
The ‘Price-to-value’ KPI is based on how users rate their BI tool in terms of price-
to-value ratio.
Project length – Leader
Peer group: Large international BI vendors
Viewpoint Project length
MS Power BI 7.7 Qlik Sense is a leading large international BI vendor in terms of the short duration of its customer pro-
Tableau 7.7 jects. Its above-average score of 6.7/10 is very good when one considers that the solution is usually de-
MS Excel 7.2 ployed for classic use cases such as dashboarding, reporting and basic analysis. The other products in
QlikView 7.0 Qlik’s ‘Large international BI vendors’ peer group are primarily used for ad hoc querying so one would
Qlik Sense 6.7 normally expect them to be quicker to implement. The vendor has invested heavily in providing ‘intelli-
TIBCO Spotfire 5.2 gent’ ways to automate manual tasks and speed up the process of creating analyses and dashboards.
MS SSRS 4.8
For instance, Qlik has always created automated models based on loaded data.
IBM Plan Analytics 4.2
SAP BO BI 3.8
MicroStrategy 3.2
Information Builders 2.6
Infor 2.4
SAS Enterprise BI 2.3
Oracle BI 1.9 Price-to-value – Leader
IBM Cog Analytics 1.8 © BARC
MS Power BI 9.8
MS Excel 9.0
MS SSRS 9.0
Qlik Sense 8.1
Price-to-value Viewpoint QlikView 7.3
Infor 6.7
Tableau 6.6
The ‘Price-to-value’ KPI demonstrates whether a deployed BI solution is considered to have delivered Peer Group Average 6.0
value for money in terms of its benefits. Qlik Sense is rated as a leading large international BI vendor IBM Plan Analytics 6.0
based on this metric. With a score of 8.1/10, it is rated some way above The BI Survey average of 7.5/10. MicroStrategy 5.8
Good results in the ‘Business benefits’, ‘Project success’ and ‘Project length’ KPIs already show that Oracle BI 4.2
customers are satisfied with the projects Qlik and its partners work on. With the high level of business SAP BO BI 3.6
benefits the product brings, customers see Qlik Sense as a solution worth paying for. TIBCO Spotfire 3.6
IBM Cog Analytics 3.5
SAP BEx 3.3 © BARC
SAS Enterprise BI 3.2 www.bi-survey.com
Business value
This KPI combines the ‘Business benefits’, ‘Project success’ and

‘Project length’ KPIs.
Business value – Leader Business value – Top-ranked 1.
Business value
Phocas 9.7 Qlik Sense 8.4

Business value – Leader
Yellowfin 8.9 QlikView 8.2
Pyramid Analytics 8.6 MS Power BI 6.8 Peer group: Data discovery-focused products
Qlik Sense 8.4 MicroStrategy 6.5
cubus 8.1 Information Builders 6.0 Phocas 9.7
Zoho Reports 7.8 Tableau 5.5 Yellowfin 8.9
Dimensional Insight 7.7 MS SSRS 5.3 Qlik Sense 8.4
Domo 7.7 Infor 5.1 QlikView 8.2
Bissantz 7.5 Peer Group Average 5.0 Sisense 7.7
Peer Group Average 7.4 MS Excel 4.3 Peer Group Average 7.2
Chartio 7.4 Oracle BI 4.2 MS Power BI 6.8
DigDash 7.1 TIBCO Spotfire 3.7 Envision 6.5
MS Power BI 6.8 IBM Cog Analytics 3.0 Dundas 6.2
Cyberscience 6.2 SAP BO BI 2.9 Tableau 5.5 © BARC
Entrinsik 5.7 © BARC SAS Enterprise BI 2.9 © BARC TIBCO Spotfire 3.7 www.bi-survey.com
SAP BO WebI 2.2 www.bi-survey.com SAP BEx 1.0 www.bi-survey.com
Viewpoint
When a product provides good ‘Business benefits’, ‘Project success’ and ‘Project length’, we consider it to
deliver high business value to its customers. With 8.4/10 (compared to The BI Survey average of 6.2), Qlik
Sense scores an excellent result here. We often see customers struggling to calculate or explain the value
of BI. Vendors that achieve good results in this KPI seem to be able to serve their customers with valuable
information and encourage them to actively use the software for decision-making. Qlik is ranked as the
number one large international BI vendor for its Qlik Sense product in terms of business value.
Consistently top-ranked in business value Consistently outstanding in business value
Business value
1. Phocas
1. Qlik Sense
2. QlikView 2. Yellowfin
3. MS Power BI 3. Qlik Sense

4. QlikView
5. MicroStrategy
5. Sisense
6. MS Power BI
7. Tableau
8. MS SSRS 7. Envision
9. Infor 8. Dundas
10. MS Excel
9. Tableau
11. Oracle BI
10. TIBCO Spotfire
12. TIBCO Spotfire
16 17
14. SAP BO BI
16. SAP BEx
16 17
Recommendation
Recommended
This KPI is based on the proportion of users that say they would
recommend the product to others.
Recommendation – Top-ranked 1. Recommendation – Leader
Recommendation Recommended
Qlik Sense 8.2 Phocas 10.0

QlikView 7.1 Envision 8.4
MS Power BI 7.0 Qlik Sense 8.2
Tableau 6.4 Yellowfin 7.9
MicroStrategy 6.3 Peer Group Average 7.3
IBM Plan Analytics 6.3 QlikView 7.1
MS SSRS 6.0 MS Power BI 7.0
TIBCO Spotfire 5.8 Sisense 6.4
Information Builders 5.8 Tableau 6.4
MS Excel 5.4 TIBCO Spotfire 5.8
Peer Group Average 5.0 Dundas 5.5 © BARC
4.5 www.bi-survey.com
SAS Enterprise BI
SAP BO BI 3.0
Oracle BI 2.4
Infor 2.0 © BARC
Viewpoint
Recommendation is more important than ever, not just for consumer products but also for business soft-
ware. Peers always communicate at conferences or digitally about their experiences with software. Other
people’s opinions are very important as they can influence decision-makers and ultimately software selecti-
on projects. Qlik Sense users are happier to recommend their solution than customers of all the other large
international BI vendors. Among data discovery-focused products, Qlik Sense’s most competitive peer
group, the product achieves a leading position.
Improved in recommendation Improved in recommendation
1. Qlik Sense 1. Phocas
2. QlikView 2. Envision
3. MS Power BI 3. Qlik Sense

4. Tableau
4. Yellowfin
5. MicroStrategy
5. QlikView
6. MS Power BI
7. MS SSRS
8. TIBCO Spotfire 7. Sisense
9. Information Builders 8. Tableau

10. MS Excel
9. TIBCO Spotfire
10. Dundas
12 13 14 15 16 17
13. SAP BO BI
14. Oracle BI
15. Infor
16. SAP BEx
12 13 14 15 16 17
Implementer support &
Vendor support
The ‘Implementer support’ KPI measures user satisfaction with the level of the
implementer’s support for the product.
The ‘Vendor support’ KPI measures user satisfaction with the level of vendor
support provided for the product.
Implementer support – Leader
Viewpoint Implementer support
IBM Plan Analytics 7.3 Large international BI vendors typically provide inferior implementer support to their customers due
MS Power BI 7.2 to their size and the level of additional effort required to educate all partners to the right level. Impres-
Information Builders 7.1 sively for a relatively new solution from a large organization, Qlik Sense manages an above-average
Infor 6.8
score in the ‘Implementer support’ KPI.
Qlik Sense 6.5
QlikView 6.3
Tableau 5.9
MS SSRS 5.2
MicroStrategy 5.1
SAP BEx 4.2
TIBCO Spotfire 4.1
Oracle BI 3.7
SAP BO BI 3.6 Vendor support – Leader
IBM Cog Analytics 3.6 © BARC Peer group: Large international BI vendors
MS Excel 3.5 www.bi-survey.com

QlikView 6.9
Qlik Sense 6.9
Tableau 6.8
Vendor support Viewpoint MS Power BI 6.2
MS SSRS 6.0
MicroStrategy 5.9
TIBCO Spotfire 5.8
Year after year, we see large international BI vendors being outscored by their smaller, locally-focused
Infor 5.7
rivals in the ‘Vendor support’ KPI. As a young solution, and considering the size Qlik now is, an abo-
ve-average ’Vendor support’ rating from Qlik Sense customers is notable indeed. Peer Group Average 5.5
SAP BEx 4.7
MS Excel 4.4
Oracle BI 3.1 © BARC
SAP BO BI 2.8 www.bi-survey.com
Product satisfaction
This KPI is based on the frequency of problems encountered with the

product.
Product satisfaction – Top-ranked 1. Improved in product satisfaction

Peer group: Large international BI vendors Peer group: Large international BI vendors
Viewpoint
Qlik Sense 6.5 Qlik Sense customers enjoy greater business

1. Qlik Sense
MS Power BI 5.4 value, are more likely to recommend the so-
TIBCO Spotfire 5.1 2. MS Power BI lution to similar companies and have a higher
QlikView 5.1 level of product satisfaction than customers of
IBM Plan Analytics 4.9 3. TIBCO Spotfire
Qlik’s rivals in the ‘Large international BI ven-
Tableau 3.7 4. QlikView dors’ peer group. Qlik Sense has improved on
5. Oracle BI its rating from last year and is now the top-ran-
ked large international BI vendor for product
MicroStrategy 3.2 6. IBM Plan Analytics
Oracle BI 3.1
satisfaction.
MS Excel 2.8 7. MicroStrategy
Infor 2.8
MS SSRS 2.5
Information Builders 2.3 9. Tableau
10. MS Excel
SAP BEx 1.1 © BARC
SAP BO BI 1.0 www.bi-survey.com 11. Information Builders
12. MS SSRS
13. SAP BO BI
14. Infor
16. SAP BEx
12 13 14 15 16 17
This KPI combines the ‘Price-to-value’, ‘Recommendation’, ‘Vendor

support’, ‘Implementer support’ and ‘Product satisfaction’ KPIs.
Consistently top-ranked in customer

1.
Customer satisfaction – Top-ranked satisfaction Viewpoint
The ‘Customer satisfaction’ metric combines

Qlik Sense 7.2
MS Power BI 7.1
1. Qlik Sense results from the ‘Price-to-value’, ‘Recom-
QlikView 6.6 2. MS Power BI
mendation’, ‘Vendor support’, ‘Implementer
IBM Plan Analytics 6.2 support’ and ‘Product satisfaction’ KPIs. Qlik
Information Builders 6.0 3. QlikView Sense is the top-ranked large international BI
Tableau 5.9 4. IBM Plan Analytics vendor for customer satisfaction. The bigger
MS SSRS 5.7 a company becomes, the harder it is to satisfy
MicroStrategy 5.4 5. Information Builders all its customers. This result shows that Qlik is
Peer Group Average 5.1 6. Tableau able to maintain customer satisfaction while
MS Excel 4.9 continuing to achieve pretty good annual
TIBCO Spotfire 4.9 7. MS SSRS
growth. Qlik Sense’s score of 7.2/10 is above
Infor 4.7
8. MicroStrategy The BI Survey 17 average and also gives many
of the smaller, local BI vendors a run for their
Oracle BI 3.3 9. MS Excel
money.
10. TIBCO Spotfire
SAP BO BI 2.9 © BARC
SAP BEx 2.8 www.bi-survey.com 11. Infor
13. Oracle BI
15. SAP BO BI
16. SAP BEx
12 13 14 15 16 17
Self-service
This KPI is based on how many sites currently use self-service features
with their BI tool.
Self-service
Self-service – Leader Consistently outstanding in self-service

Viewpoint
TIBCO Spotfire 9.5 1. TIBCO Spotfire Qlik is ranked as a leading large international
MicroStrategy 9.1 BI vendor for self-service. With an excellent
Qlik Sense 8.1 2. MicroStrategy score of 8.1/10, clearly above the average
Oracle BI 8.1 3. Qlik Sense of 6.5/10 for all products, Qlik Sense is of-
SAS Enterprise BI 7.5 ten used to perform self-service tasks. The
IBM Cog Analytics 7.2 4. Oracle BI
product was designed to support different
Infor 7.1
5. SAS Enterprise BI usage scenarios. It started more as an ad hoc
MS Excel 6.9
visualization product and has since evolved
SAP BO BI 6.7 6. IBM Cog Analytics
into a dashboarding and reporting solution still
7. Infor targeted at business users. Qlik Sense capabi-
MS Power BI 6.4
Information Builders 6.3 8. MS Excel lities for analysis and data discovery have also
QlikView 6.3 improved from release to release. Therefore,
Tableau 6.2 9. SAP BO BI we may even see further improvements in this
IBM Plan Analytics 4.9 10. MS Power BI KPI over time as the product is enhanced with
SAP BEx 4.3 © BARC new features on a regular basis.
MS SSRS 2.4 www.bi-survey.com 11. Information Builders
12. QlikView
13. Tableau
15. SAP BEx
16. MS SSRS
14 15 16 17
Flexibility for users
This KPI is based on how often the product was chosen for its flexibility, and
on the frequency of complaints about user flexibility post-implementation.
Flexibility for users – Leader Flexibility for users – Leader
cubus 9.7 TIBCO Spotfire 8.7

Dimensional Insight 6.6 IBM Plan Analytics 8.2 Consistently outstanding in flexibility for users
Qlik Sense 6.6 Information Builders 7.8
Peer group: Self-service reporting-focused products
DigDash 5.9 QlikView 7.0
Chartio 5.6 Qlik Sense 6.6
Zoho Reports 5.4 SAS Enterprise BI 6.4
Cyberscience 5.4 Infor 6.0 1. cubus
Phocas 5.4 MS Excel 5.4
2. Dimensional Insight
Peer Group Average 5.1 Peer Group Average 4.8
Entrinsik 5.1 Tableau 4.1 3. Qlik Sense
Bissantz 4.8 MicroStrategy 3.9
TARGIT 4.6 MS Power BI 3.7 4. DigDash
Domo 4.4 Oracle BI 3.2
4.3 2.1 5. Chartio
Pyramid Analytics MS SSRS
Yellowfin 3.7 SAP BO BI 1.9 6. Zoho Reports
MS Power BI 3.7 © BARC IBM Cog Analytics 1.3 © BARC
SAP BO WebI 1.0 www.bi-survey.com SAP BEx 1.2 www.bi-survey.com 7. Cyberscience
8. Phocas
9. Entrinsik
10. Bissantz
Viewpoint 11. TARGIT
12. Domo
13. Pyramid Analytics

Qlik Sense provides good flexibility to its users, ranking as a leader in the ‘Large international BI vendors’
and ‘Self-service reporting-focused products’ peer groups for this KPI. The product is particularly used in 14. Yellowfin
dashboards, basic data analysis and reporting scenarios. For these types of use cases, Qlik Sense scores
highly, confirming that the applications it can be used to create provide a good deal of flexibility through 15. MS Power BI
high interactivity. Qlik Sense was actually created as an ad hoc visualization product aimed at providing in- 16. SAP BO WebI
creased flexibility to end users and business analysts alike. Qlik Sense’s data preparation capabilities have
improved in recent releases. 14 15 16 17
Sales experience &
Ease of use
The ‘Sales experience’ KPI is based on how respondents rate the sales/
purchasing experience with the vendor.
The ‘Ease of use’ KPI is based on how often the product was chosen for its ease
of use, and on the level of complaints about ease of use post-implementation.
Sales experience – Leader
Viewpoint Sales experience
Information Builders 9.0 A customer’s contact with the vendor typically starts with the sales process. These first experiences lay
Qlik Sense 7.8 the foundation for future collaboration and interaction with the vendor, as well as being an important
MS SSRS 7.4 influencer of customer satisfaction and the likelihood of cross-selling and future business. Qlik Sense
IBM Plan Analytics 6.8 is rated as the second best large international BI vendor in the ‘Sales experience’ KPI with a score of
MS Power BI 6.6
7.8/10, some way clear of The BI Survey average of 6.9/10.
MicroStrategy 6.5
QlikView 6.3
Tableau 6.3
TIBCO Spotfire 4.0
Oracle BI 3.9
Infor 3.7
IBM Cog Analytics 3.3 Ease of use – Leader
SAP BEx 3.2 Peer group: Large international BI vendors
MS Excel 1.7 www.bi-survey.com
Tableau 7.1
MS Power BI 6.0
QlikView 6.0
TIBCO Spotfire 5.8
Qlik Sense 5.8
Ease of use Viewpoint MS Excel 5.7
SAP BO BI 4.9
Infor 4.8
The ‘Ease of use’ KPI is based on how often a product is purchased for its ease of use, and on the level MS SSRS 4.7
of complaints about ease of use post-implementation. Qlik Sense ranks as one of the leading large in- Peer Group Average 4.7
ternational BI vendors in terms of ease of use. However, customers are more attracted by other values
the vendor offers. The number one reason, which is cited by 60 percent of customers, is fast query
MicroStrategy 4.3
performance. Other major factors influencing Qlik Sense buyers are functionality, ease of use for report 4.2
Oracle BI
designers and flexibility. IBM Cog Analytics 3.0
SAS Enterprise BI 2.3 © BARC
Query performance
This KPI is based on how quickly queries respond (adjusted by data volume).
Query performance – Leader Query performance – Leader
Query performance
Pyramid Analytics 10.0 Information Builders 7.0 1.

Domo Qlik Sense
Query performance – Top-ranked
7.8 6.9
Qlik Sense 6.9 QlikView 6.6 Peer group: Data discovery-focused products
cubus 6.4 MS SSRS 6.4
Dimensional Insight 6.3 Oracle BI 5.9
Phocas 6.1 TIBCO Spotfire 5.8 Qlik Sense 6.9
Bissantz 6.0 MS Power BI 5.2 Envision 6.7
MS Power BI 5.2 Peer Group Average 4.8 QlikView 6.6
Peer Group Average 5.1 Infor 4.3 Phocas 6.1
DigDash 5.0 SAP BEx 4.0 TIBCO Spotfire 5.8
Yellowfin 4.4 MicroStrategy 3.9 Peer Group Average 5.4
Zoho Reports 4.4 Tableau 3.7 MS Power BI 5.2
Cyberscience 3.1 MS Excel 3.4 Dundas 4.7
Chartio 2.0 SAS Enterprise BI 3.2 Yellowfin 4.4
Entrinsik 1.2 SAP BO BI 2.6 Tableau 3.7 © BARC
© BARC © BARC
SAP BO WebI 1.0 www.bi-survey.com IBM Cog Analytics 2.4 www.bi-survey.com Sisense 3.6 www.bi-survey.com
Viewpoint
The ‘Query performance’ KPI is based on query response times adjusted by queried volumes of data. Qlik
Sense is chosen for its fast query performance in 60 percent of closed deals, far more often than with other
vendors (32 percent). Once in use, Qlik Sense also does a good job keeping its promise of good query per-
formance. In the ‘Data discovery-focused products’ peer group, the product is ranked number one in the
‘Query performance’ KPI. In addition, Qlik Sense is rated as the second best large international BI vendor
and the third placed self-service reporting-focused product in this important KPI.
Query performance
Consistently outstanding in Consistently top-ranked in
query performance query performance
1. Information Builders 1. Qlik Sense
2. Qlik Sense 2. Envision

3. QlikView
3. QlikView
4. MS SSRS
4. Phocas
6. Oracle BI 5. TIBCO Spotfire
7. TIBCO Spotfire 6. MS Power BI
8. MS Power BI 7. Dundas
9. Infor
8. Yellowfin
10. SAP BEx
9. Tableau
11. MicroStrategy
10. Sisense
12. Tableau
13. MS Excel 11 12 13 14 15 16 17
15. SAP BO BI
11 12 13 14 15 16 17
This KPI measures the frequency of complaints about the system’s perfor-
mance.
Performance satisfaction – Leader Performance satisfaction – Top-ranked 1.
Cyberscience 10.0 Qlik Sense 9.7 Performance satisfaction – Leader

Zoho Reports 10.0 MS Power BI 9.5
Qlik Sense 9.7 TIBCO Spotfire 9.3 Peer group: Data discovery-focused products
MS Power BI 9.5 QlikView 8.5
Pyramid Analytics 9.5 Oracle BI 8.3
Domo 9.4 IBM Plan Analytics 8.1
Dundas 10.0
TARGIT 9.1 MicroStrategy 7.8
Envision 10.0
Phocas 8.9 SAS Enterprise BI 7.3
Qlik Sense 9.7
DigDash 8.8 Tableau 6.9
MS Power BI 9.5
cubus 8.4 MS Excel 6.9
TIBCO Spotfire 9.3
Peer Group Average 8.1 Peer Group Average 6.9
Phocas 8.9
Dimensional Insight 8.0 Information Builders 6.5
QlikView 8.5
Entrinsik 7.9 MS SSRS 5.8
Bissantz 7.2 SAP BO BI 5.8
Tableau 6.9
Chartio 5.5 Infor 5.3
Sisense 6.4
SAP BO WebI 4.6 © BARC IBM Cog Analytics 4.1 © BARC Yellowfin 3.8 © BARC
Yellowfin 3.8 www.bi-survey.com SAP BEx 1.0 www.bi-survey.com www.bi-survey.com
Viewpoint
Qlik Sense seems to satisfy customers with its performance in general. Alongside its good rating in the
‘Query performance’ KPI, Qlik Sense also ranks highly for ‘Performance satisfaction’, which takes into ac-
count the level of complaints about the system’s performance. It is the number one ranked product for this
KPI in the ‘Large international BI vendors’ peer group and a leader in its other two peer groups. The vendor
has always provided an integrated in-memory engine with its products. Qlik also took the opportunity to
redesign its in-memory engine, now called QIX, when developing Qlik Sense. This engine seems to work
well and causes fewer problems than rival solutions.
Improved in performance satisfaction Improved in performance satisfaction

1. Zoho Reports 1. Qlik Sense

2. Cyberscience 2. MS Power BI
3. Qlik Sense 3. TIBCO Spotfire
4. MS Power BI 4. QlikView
5. Pyramid Analytics 5. Oracle BI

6. Domo
7. MicroStrategy
7. TARGIT
8. Phocas
9. Tableau
9. DigDash
10. MS Excel
10. cubus
11. Dimensional Insight 12. MS SSRS
12. Entrinsik 13. SAP BO BI
13. Bissantz 14. Infor
14. Chartio 15. IBM Cog Analytics
16. SAP BEx

15. SAP BO WebI
16. Yellowfin 12 13 14 15 16 17
12 13 14 15 16 17
Customer experience
The ‘Customer experience’ KPI combines the ‘Ease of use’, ‘Self-service’,

‘Performance satisfaction’, ‘Flexibility for users’, ‘Data volume’, ‘Query perfor-
mance’ and ‘Sales experience‘ KPIs.
Customer experience – Leader Customer experience – Leader
Customer experience
cubus 7.6 TIBCO Spotfire 7.8 Customer experience – Leader

Pyramid Analytics 7.6 Qlik Sense 7.0
Domo 7.6 Information Builders 6.9 Peer group: Data discovery-focused products
Phocas 7.2 QlikView 6.5
TIBCO Spotfire 7.8
Entrinsik 6.5 Oracle BI 5.9
Phocas 7.2
Qlik Sense 7.0
Dimensional Insight 6.3 MS Power BI 5.7
Envision 6.6
Yellowfin 6.1 Peer Group Average 5.6
QlikView 6.5
Bissantz 6.1 Tableau 5.3
Cyberscience 6.0 Infor 5.3
Yellowfin 6.1
Chartio 6.0 MS Excel 5.2
Dundas 5.9
MS Power BI 5.7 SAP BO BI 4.5
Sisense 5.7
DigDash 5.4 MS SSRS 4.3
MS Power BI 5.7
Zoho Reports 5.3 © BARC IBM Cog Analytics 4.0 © BARC Tableau 5.3 © BARC
SAP BO WebI 4.1 www.bi-survey.com SAP BEx 2.9 www.bi-survey.com www.bi-survey.com
Viewpoint
As a direct result of good ratings for ‘Ease of use’, ‘Self-service’, ‘Performance satisfaction’, ‘Flexibility for
users’, ‘Query performance’ and ‘Sales experience‘, Qlik Sense is a leader in all its peer groups in the
‘Customer experience’ KPI. With an above-average score of 7.0/10, customer feedback underlines the posi-
tive overall impression Qlik Sense customers have of the solution.
Cloud BI
This KPI is based on how many sites currently use the product in a cloud
environment.
Cloud BI
Cloud BI – Leader Improved in Cloud BI

Viewpoint
MS Power BI 9.2 1. MS Power BI Qlik chose to bide its time before launching
TIBCO Spotfire 5.4 its cloud BI business. After a few years of tests
Qlik Sense 5.0 2. TIBCO Spotfire
and initial cloud offerings, the vendor began
MS Excel 3.8 3. Qlik Sense promoting its business cloud towards the end
Tableau 3.8
4. MS Excel
of 2016. Its smooth launch is reflected in an
QlikView 3.4
improved ‘Cloud BI’ ranking in the ‘Large inter-
5. Tableau national BI vendors’ peer group this year. We
MicroStrategy 2.8
IBM Plan Analytics 2.7 6. QlikView see more and more operational data stored in
Oracle BI 2.7 the cloud and fully expect adoption of cloud
7. MicroStrategy analytics to continue rising in the near term.
SAP BO BI 2.7 8. IBM Plan Analytics
SAP BEx 2.1
Information Builders 2.1 9. Oracle BI
MS SSRS 2.0 10. SAS Enterprise BI
Infor 1.2 www.bi-survey.com 11. SAP BO BI
12. SAP BEx
14. MS SSRS
16. Infor
12 13 14 15 16 17
Mobile BI
This KPI is based on how many survey respondents currently use their BI
tool on a mobile device.
Mobile BI – Leader Mobile BI – Leader
Mobile BI
Domo 9.5 MS Power BI 8.7

Phocas 9.2 Qlik Sense 7.4 Consistently outstanding in mobile BI
MS Power BI 8.7 MicroStrategy 7.1
Qlik Sense 7.4 Information Builders 5.5
TARGIT 6.8 Tableau 4.4
Chartio 6.0 IBM Cog Analytics 4.1 1. MS Power BI
Pyramid Analytics 5.5 Peer Group Average 4.1
2. Qlik Sense
Peer Group Average 5.3 TIBCO Spotfire 4.0
DigDash 4.1 SAP BO BI 3.4 3. MicroStrategy
Dimensional Insight 3.9 MS Excel 3.0
Zoho Reports 3.6 MS SSRS 2.9 4. QlikView
Bissantz 2.9 SAS Enterprise BI 2.3 5. Information Builders
Cyberscience 2.8 Infor 2.2
SAP BO WebI 2.4 SAP BEx 2.0 6. Tableau
Entrinsik 2.0 © BARC Oracle BI 1.9 © BARC 7. IBM Cog Analytics
cubus 1.8 www.bi-survey.com IBM Plan Analytics 1.0 www.bi-survey.com
8. TIBCO Spotfire
9. SAP BO BI
10. MS Excel
11. MS SSRS
Viewpoint 12. SAS Enterprise BI
13. Infor
14. SAP BEx

7.4/10 of Qlik Sense respondents report using the product on their mobile devices, way above The BI Sur-
vey average of 4.4/10. Qlik Sense ranks second in the ‘Large international BI vendors’ peer group in terms 15. Oracle BI
of use in mobile BI scenarios. Furthermore, it is a leader among self-service reporting-focused products in 16. IBM Plan Analytics
this category. Qlik recently improved its mobile application and now provides offline analysis capabilities in
existing applications. This may inspire even more customers to run Qlik Sense on their phones and tablets 11 12 13 14 15 16 17
in the future.
This KPI is based on how many sites currently use visual design standards
with their BI tool.
Visual design standards – Leader Visual design standards – Leader
Bissantz 10.0 MicroStrategy 6.7

Visual design standards – Leader
Pyramid Analytics 6.0 Tableau 6.6
Qlik Sense 5.3 QlikView 5.5 Peer group: Data discovery-focused products
MS Power BI 4.6 IBM Plan Analytics 5.4
cubus 4.4 Qlik Sense 5.3
SAP BO WebI 4.1 TIBCO Spotfire 5.0
Domo 3.8 Infor 4.9 Tableau 6.6
Peer Group Average 3.7 SAP BO BI 4.9 QlikView 5.5
TARGIT 3.6 Peer Group Average 4.7 Qlik Sense 5.3
Dimensional Insight 3.4 MS Power BI 4.6 TIBCO Spotfire 5.0
Chartio 3.3 MS Excel 4.5 MS Power BI 4.6
Entrinsik 2.8 SAS Enterprise BI 4.5 Dundas 4.6
Yellowfin 2.7 IBM Cog Analytics 4.3 Peer Group Average 4.2
DigDash 2.1 MS SSRS 4.1 Envision 3.7
Cyberscience 1.4 SAP BEx 4.1 Sisense 3.3
Zoho Reports 1.4 Oracle BI 2.8 Yellowfin 2.7 © BARC
© BARC © BARC
Phocas 1.0 www.bi-survey.com Information Builders 2.5 www.bi-survey.com Phocas 1.0 www.bi-survey.com
Viewpoint
Visual design standards guide users through BI content using standard representations for information
such as measures. Qlik Sense has open APIs for system functionality. Customers and partners can use
those to extend or modify the software. Qlik’s partners in particular have built specific extensions to Qlik
Sense to provide HICHERT and other visual design features to customers. As a result, Qlik Sense occupies
a leading position in all of its peer groups for this KPI.
Consistently outstanding in visual design Consistently outstanding in visual design
standards standards
Peer group: Self-service reporting-focused products Peer group: Data discovery-focused products
1. Bissantz 1. Tableau
2. Pyramid Analytics 2. QlikView
3. Qlik Sense 3. Qlik Sense

4. MS Power BI
4. TIBCO Spotfire
5. cubus
5. MS Power BI
6. SAP BO WebI
6. Dundas
7. Domo
7. Envision
8. TARGIT
8. Sisense
9. Yellowfin
10. Chartio
10. Phocas
11. Entrinsik
14 15 16 17
12. Yellowfin
13. DigDash
14. Cyberscience
15. Zoho Reports
16. Phocas
14 15 16 17
This KPI is based on how many sites currently perform spatial/location ana-
lysis with their BI tool.
Location intelligence – Leader Location intelligence – Leader
Pyramid Analytics 10.0 TIBCO Spotfire 8.3

Bissantz 6.7 Tableau 6.9
MS Power BI 6.4 MS Power BI 6.4
Domo 6.3 MicroStrategy 6.1
Qlik Sense 5.9 Qlik Sense 5.9
DigDash 5.4 Information Builders 5.1
Dimensional Insight 4.3 Peer Group Average 4.5
TARGIT 4.2 Oracle BI 4.0
Phocas 3.7 IBM Cog Analytics 3.5
cubus 3.7 SAP BO BI 3.2
SAP BO WebI 3.1 MS SSRS 3.0
Entrinsik 2.0 Infor 2.0
Zoho Reports 1.0 © BARC SAP BEx 2.0 © BARC
Cyberscience 1.0 www.bi-survey.com IBM Plan Analytics 1.5 www.bi-survey.com
Viewpoint
In the past, Qlik Sense offered geo mapping with point and shape mapping, data profiling features based
on integrated KML information and visualizations based on CartoDB background maps. Partners were able
to extend these features using APIs, and customers report extensive use of these geo possibilities in this
year’s BI Survey. In 2017, Qlik acquired its partner Idevio in order to provide more sophisticated support
for geo analysis. In the latest version of Qlik Sense, Qlik GeoAnalytics (previously known as IdevioMaps)
is now available as an add-on module. This major investment will further improve Qlik Sense’s rating for
location intelligence in the future.
Visual analysis
This KPI is based on how many sites currently perform visual analysis with
their BI tool.
Visual analysis – Leader Visual analysis – Leader
Visual analysis

TARGIT 8.8 QlikView 8.6
Domo 8.6 Qlik Sense 8.6
Qlik Sense 8.6 MS Power BI 8.3
Chartio 8.4 TIBCO Spotfire 7.4
MS Power BI 8.3 MicroStrategy 7.4
Dimensional Insight 7.5 Peer Group Average 6.0
Peer Group Average 7.1 Information Builders 5.8
Bissantz 7.1 MS SSRS 5.7
Phocas 6.9 IBM Cog Analytics 5.6
Yellowfin 6.7 SAS Enterprise BI 5.2
Entrinsik 6.2 Oracle BI 4.5
Zoho Reports 6.1 IBM Plan Analytics 4.3
Cyberscience 5.4 SAP BO BI 3.0
cubus 3.6 © BARC SAP BEx 2.7 © BARC
SAP BO WebI 3.3 www.bi-survey.com Infor 2.6 www.bi-survey.com
Viewpoint
Qlik Sense is a visually appealing product and its score of 8.6/10 in the ‘Visual analysis’ KPI is some distan-
ce above The BI Survey average of 6.1/10. Users are offered interactive visuals that they can navigate to
gain new information. Besides using predefined dashboards and analysis applications, business users can
query data using visual elements as well. Qlik has also invested in providing a visual design environment
for data preparation which is being enhanced with new features from release to release. This continuing
investment in product improvement is reflected in leading ranks in the ‘Self-service reporting-focused pro-
ducts’ and ‘Large international BI vendors’ peer groups.
Embedded BI
This KPI is based on how many survey respondents use embedded BI.
Embedded BI – Leader Embedded BI – Top-ranked 1.
Embedded BI
Entrinsik 10.0 Qlik Sense 8.1

TARGIT 9.3 MS Excel 7.6
Zoho Reports 9.2 IBM Cog Analytics 6.8
Yellowfin 7.6 MS SSRS 6.5
Phocas 6.9 QlikView 6.3
Chartio 6.5 Peer Group Average 5.2
SAP BO WebI 5.3 MS Power BI 5.0
MS Power BI 5.0 Tableau 4.9
Bissantz 4.4 SAP BO BI 4.9
Domo 4.2 SAP BEx 4.8
DigDash 4.0 Infor 3.1
cubus 3.6 IBM Plan Analytics 2.6
Cyberscience 3.5 © BARC Oracle BI 2.5 © BARC
Dimensional Insight 2.5 www.bi-survey.com TIBCO Spotfire 1.0 www.bi-survey.com
Viewpoint
Qlik Sense was designed to be an open and embeddable solution from the very beginning. The vendor
exposes all functions as APIs, which can be used to extend, embed or modify the solution. Many partners
have taken this cue and work on providing extensions and embedding the software in their applications.
Therefore it is not surprising to see Qlik Sense ranked as the number one large international BI vendor
in terms of its use in embedded scenarios. It is also ranked as a leader in the ‘Embedded BI’ KPI in the
‘Self-service reporting-focused products’ peer group.
Innovation
This KPI combines the ‘Embedded BI‘, ‘Cloud BI’, ‘Visual analysis‘, ‘Mobile BI’,
‘Operational BI‘, ‘Location intelligence‘ and ‘Visual design standards’ KPIs to
measure the product’s level of innovation.
Innovation – Leader Innovation – Leader
Peer group: Data discovery-focused products Peer group: Large international BI vendors
Innovation
MS Power BI 6.7 MS Power BI 6.7

Yellowfin 6.5 Qlik Sense 6.4 Improved in innovation
Qlik Sense 6.4 MicroStrategy 6.1 Peer group: Large international BI vendors
Envision 6.1 QlikView 5.9
Sisense 6.0 Tableau 5.6
Peer Group Average 6.0 TIBCO Spotfire 5.6
1. MS Power BI
QlikView 5.9 Information Builders 5.5
Tableau 5.6 MS Excel 4.8 2. Qlik Sense
TIBCO Spotfire 5.6 Peer Group Average 4.7
Dundas 5.6 MS SSRS 4.3 3. MicroStrategy
Phocas 5.4 © BARC IBM Cog Analytics 4.3 4. QlikView
www.bi-survey.com 3.9
SAP BO BI
SAS Enterprise BI 3.8 5. Tableau
Oracle BI 3.7 6. TIBCO Spotfire
SAP BEx 2.8 © BARC 7. Information Builders
Infor 2.7 www.bi-survey.com
8. MS Excel
9. MS SSRS
11. SAP BO BI

Viewpoint
13. Oracle BI

Qlik is strong on innovation in general and ranks as a leader in the ‘Innovation’ KPI this year. The BI Survey 15. SAP BEx
determines a vendor’s innovation rating by aggregating its scores in KPIs such as ‘Embedded BI’, ‘Cloud BI’,
Visual analysis’, ‘Location intelligence’ and ‘Visual design standards’. Qlik Sense performs well in most of 16. Infor
these categories, resulting in leading ranks in the ‘Large international BI vendors’ peer group as well as the
11 12 13 14 15 16 17
hotly competitive ‘Data discovery-focused products’ peer group.
Considered for purchase
This KPI is based on whether respondents considered purchasing the pro-

duct.
Consistently outstanding in considered
Considered for purchase – Leader for purchase
Peer group: Self-service reporting-focused products Peer group: Self-service reporting-focused products
MS Power BI 9.4 1. MS Power BI

Qlik Sense 9.0
SAP BO WebI 8.6 2. Qlik Sense Viewpoint
Bissantz 4.2
3. SAP BO WebI
Domo 2.7 4. Bissantz With an excellent rating of 9.0/10, Qlik Sense
Pyramid Analytics 2.3
5. Domo is the second most likely self-service repor-
Yellowfin 2.3
Zoho Reports 1.9 ting-focused product to be considered for
6. Pyramid Analytics purchase in this year’s BI Survey, maintaining
TARGIT 1.8
Chartio 1.7 its position from 2016. This score compares
7. Yellowfin
Entrinsik 1.6 very favorably to The BI Survey 17 average of
cubus 1.6 8. Zoho Reports 4.5/10 and confirms Qlik’s high brand aware-
Phocas 1.2 ness.
Cyberscience 1.2 9. TARGIT
DigDash 1.2 © BARC
10. Chartio
Dimensional Insight 1.0 www.bi-survey.com
11. cubus
12. Entrinsik
13. Phocas
14. Cyberscience
15. DigDash
13 14 15 16 17
Competitiveness
This KPI combines the ‘Considered for purchase’ and ‘Competitive win rate’
KPIs.
Competitiveness – Leader Improved in competitiveness
Peer group: Data discovery-focused products Peer group: Data discovery-focused products
Competitiveness
MS Power BI 6.0 1. MS Power BI

QlikView 5.8
Qlik Sense 5.5 2. QlikView
Tableau 5.1
Phocas 4.6 3. Qlik Sense
Dundas 4.0 4. Tableau
Sisense 2.8
5. Phocas
Yellowfin 2.8
TIBCO Spotfire 2.5 © BARC
6. Dundas
Envision 1.9 www.bi-survey.com
7. Sisense
8. Yellowfin
9. TIBCO Spotfire
10. Envision
11 12 13 14 15 16 17
Viewpoint
Being frequently considered for purchase leads to Qlik Sense’s above-average rating for competitiveness.
Qlik is a very well-known vendor throughout the world and its strong brand awareness is underlined by this
result. Despite its relative youth, the Qlik Sense product is considered for purchase in many BI projects.
QlikView
Current vs. planned use Number of users using QlikView
User and Use Case n=236 n=233
Dashboards/
Demographics Scorecards 88% 11% QlikView
Average of all
products
Standard/Enterprise
82% 11%
reporting 220 120
Basic data analysis Median
82% 11%
Comment
Ad hoc query 79% 14%
Financial
40% 23% Mean 2989 1794
QlikView – Qlik’s original product – has been consolidation
on the market for many years and offers very Budgeting/Planning 35% 30%
good support for the creation of individual gui-
ded applications. Customers use the solution Advanced analysis 28% 46%
for dashboarding, standard reporting and basic Tasks carried out with QlikView by
data analysis. 79 percent of respondents to In use Planned business users
this year’s survey also say they use the solu- n=228
tion for ad hoc queries. However, responses
5 products most often evaluated in 88%
indicate that most users explore/analyze, view Explore/Analyze
competition with QlikView 80%
and navigate data with the product.
n=226 86%
QlikView’s main competitor is actually its sister View
91%
product Qlik Sense. Customers seem to see Qlik Sense 49%
overlaps between the solutions and want to Navigate 83%
Tableau 33% 82%
make sure they pick the right one to match
their needs. The BI Survey uncovers some MS Power BI 27% 23%
Model/Enrich
interesting differences between the two pro- 29%
ducts: QlikView’s penetration rate in customer IBM Cog Analytics 26%
QlikView
organizations is far broader than Qlik Sense SAP BEx 15% Average of all products
with 15 percent of employees using QlikView
compared to 10 percent for Qlik Sense. Qlik-
View was also the first solution supported by
Qlik NPrinting to provide enterprise reporting
Percentage of employees using QlikView Company size (employees)
capabilities, which may be a factor in its broa- n=233 n=235
der usage. NPrinting now supports Qlik Sense
too so this gap may close in the future. Finally, Less than 100 8%
Qlik Sense seems to be more popular with lar- QlikView 15%
100 - 2500 49%
ger companies, while QlikView is mostly used Average of all
in mid-sized companies. 17%
products More than 2500 43%
Peer Group Classification Peer Groups Overview
Peer Groups and KPIs The BI Survey 17 features a range of different types Large enterprise BI platforms
of BI tools so we use peer groups to help identify Includes products equipped with functionality for
competing products. The groups are essential to al- enterprise deployments that focus on a broad range
low fair and useful comparisons of products that are of BI use cases.
The KPIs likely to compete.
Dashboarding-focused products
The BI Survey 17 provides the reader with well-desi- The peer groups have been defined by BARC ana-
Includes products that focus on creating advanced
gned KPI dashboards packed with concise informa- lysts using their experience and judgment, with
and highly sophisticated dashboards.
tion, which can be absorbed at a glance. The KPIs segmentation based on two key factors:
Self-service reporting-focused products
all follow these simple rules: 1. Usage scenario - functional peer
groups are mainly data-driven and ba- Includes products that focus on self-service reporting
• Only measures that have a clear good/
sed on how customers say they use the and ad hoc analysis.
bad trend are used as the basis for
KPIs. product. OLAP analysis-focused products
• KPIs may be based on one or more 2. Regional focus - is the vendor a large Includes products that focus on analysis in dimensio-
measures from The BI Survey. international vendor with a truly global nal and hierarchical data models.
presence or does it focus on a particu- Data discovery-focused products
• Only products with samples of at least
lar region? We also take into account
20 - 30 (depending on the KPI) for each Includes products that focus on visual data discovery
the location of BI Survey respondents.
of the questions that feed into the KPI and advanced data visualization.
are included. Integrated performance management products
• For quantitative data, KPIs are conver- QlikView features in the following peer groups: Includes products that provide integrated functiona-
ted to a scale of 1 to 10 (worst to best). • Large international BI vendors lity for BI and performance management, especially
• A linear min-max transformation is ap- planning and budgeting.
• Data discovery-focused products
plied, which preserves the order of, Large international BI vendors
• Dashboarding-focused products
and the relative distance between, pro- Includes products from companies with annual re-
ducts‘ scores. venues of $200m+ and a truly international reach.
The terms ‘top-ranked’ and ‘leader’ are used in the EMEA-focused vendors
following KPI chart titles. ‘Top-ranked’ indicates first
position. ‘Leader’ usually denotes a position in the
cant presence in - and focus on - the EMEA region.
top 25-30% of products listed in the chart.
Americas-focused vendors
cant presence in - and focus on - the Americas region.
Business benefits
This KPI is based on the achievement level of a variety of business

benefits.
Business benefits – Leader Business benefits – Leader
Peer group: Dashboarding-focused products Peer group: Large international BI vendors
Business benefits
Domo 9.3 Qlik Sense 9.5

QlikView 9.3 QlikView 9.3 Business benefits – Leader
TARGIT 8.8 MicroStrategy 7.9
Pyramid Analytics 8.5 IBM Plan Analytics 7.2 Peer group: Data discovery-focused products
Dimensional Insight 8.4 Information Builders 7.1
Sisense 7.8 MS Power BI 7.1
Chartio 7.8 Oracle BI 6.0 Phocas 10.0
Zoho Reports 7.5 Peer Group Average 5.4 Qlik Sense 9.5
MS Power BI 7.1 Infor 5.3 QlikView 9.3
BOARD 6.7 MS SSRS 5.1 Yellowfin 8.0
Cubeware 6.6 Tableau 5.0
Sisense 7.8
MS Power BI 7.1
Longview Analytics 6.4 IBM Cog Analytics 3.7
Envision 5.4
Dundas 5.3 TIBCO Spotfire 2.9
Dundas 5.3
Entrinsik 5.2 SAP BO BI 2.6 © BARC Tableau 5.0 © BARC
Tableau 5.0 SAP BEx 1.0 www.bi-survey.com
TIBCO Spotfire 2.9 www.bi-survey.com
TIBCO Spotfire 2.9
CXO-Cockpit 2.7 © BARC
SAP BO Design St. 1.6 www.bi-survey.com
Viewpoint
Qlik products provide several business benefits to customers. Like Qlik Sense, QlikView is a leader in all its
peer groups in the ‘Business benefits’ KPI. QlikView has been shipped for years as pre-defined applications
especially built for different operational systems. With ready-to-use analysis and data modules, customers
can push ahead with analyzing their data faster and see this as a key advantage. Moreover, the solution
has always offered particularly good support for the flexible creation of tailored applications so Qlik, its
partners and customers are able to create BI applications specifically focused on users’ requirements.
Improved in business benefits Improved in business benefits
Business benefits
1. Domo 1. Qlik Sense Improved in business benefits

2. QlikView 2. QlikView Peer group: Data discovery-focused products
3. TARGIT 3. MicroStrategy
4. Pyramid Analytics 4. IBM Plan Analytics
1. Phocas
5. Dimensional Insight 5. Information Builders
6. Sisense 2. Qlik Sense
6. MS Power BI
7. Chartio 7. Oracle BI 3. QlikView
8. Zoho Reports 8. Infor 4. Yellowfin
9. MS Power BI 9. MS SSRS
5. Sisense
10. BOARD 10. Tableau
6. MS Power BI
11. Cubeware 11. SAS Enterprise BI
12. Longview Analytics 7. Envision
13. DigDash 13. MS Excel 8. Dundas
14. Dundas 14. TIBCO Spotfire 9. Tableau

15. Entrinsik 15. SAP BO BI
10. TIBCO Spotfire
16. Tableau 16. SAP BEx
11 12 13 14 15 16 17
17. TIBCO Spotfire 11 12 13 14 15 16 17
18. CXO-Cockpit
19. SAP BO Design St.
11 12 13 14 15 16 17
Project success
This KPI is based on the implementation satisfaction level and the

frequency of projects completed on time and on budget.
Project success
Project success – Leader Consistently outstanding in project success

Peer group: Large international BI vendors Peer group: Large international BI vendors Viewpoint
Qlik Sense 7.4 1. Qlik Sense Qlik is rated as a leading large international BI
QlikView 7.2 vendor for ‘Project success’ with its QlikView
IBM Plan Analytics 6.7 2. QlikView
solution. The product ranks consistently highly,
Information Builders 6.1 3. IBM Plan Analytics indicating customers’ general satisfaction with
Infor 6.1
the success of QlikView projects. This result
MicroStrategy 6.0 4. Information Builders
reflects a high level of satisfaction with the
MS Power BI 5.7
5. Infor product and shows that a good proportion of
MS SSRS 5.7
Tableau 5.2 6. MicroStrategy QlikView projects are completed on time and
Peer Group Average 4.7 budget. As a relatively mature product, plenty
7. MS Power BI of partners and customers know their way
TIBCO Spotfire 4.3
MS Excel 4.3 8. MS SSRS around QlikView by now, which also contribu-
SAP BO BI 2.9 tes to the success of projects.
IBM Cog Analytics 2.6 9. Tableau
Oracle BI 2.5 10. TIBCO Spotfire
SAS Enterprise BI 1.3 © BARC
SAP BEx 1.0 www.bi-survey.com 11. MS Excel
12. SAP BO BI
14. Oracle BI
16. SAP BEx
14 15 16 17
Project length &
Price-to-value
The ‘Project length’ KPI is based on how quickly the product is implemented.
The ‘Price-to-value’ KPI is based on how users rate their BI tool in terms of price-
to-value ratio.
Project length– Leader
Viewpoint Project length
MS Power BI 7.7 With QlikView, Qlik is ranked as a leading large international BI vendor for ‘Project length’. Considering
Tableau 7.7
QlikView’s focus is on creating individual applications for customers, this is a very good result indeed.
MS Excel 7.2
It shows that even when custom requirements have to be gathered to implement and deploy a tailored
QlikView 7.0
Qlik Sense 6.7
solution, QlikView seems to be able to support partners and customers in creating their applications in a
TIBCO Spotfire 5.2 reasonable timeframe.
MS SSRS 4.8
SAP BO BI 3.8
MicroStrategy 3.2
Infor 2.4
SAS Enterprise BI 2.3 Price-to-value – Leader
Oracle BI 1.9 Peer group: Large international BI vendors
MS Power BI 9.8
MS Excel 9.0
MS SSRS 9.0
Qlik Sense 8.1
QlikView 7.3
Price-to-value Viewpoint Information Builders 6.9
Infor 6.7
Tableau 6.6
QlikView is ranked as a leader in the ‘Large international BI vendors’ peer group when it comes to IBM Plan Analytics 6.0
customers’ price-to-value perception. The vendor is able to provide a tool that offers benefits to its MicroStrategy 5.8
customers and makes them feel they have spent their money wisely. Applications built with QlikView Oracle BI 4.2
are tailored to users needs and are therefore predefined. However they have always been interactive SAP BO BI 3.6
so end users can navigate data. This interactivity encourages data analysis so we often see consumers TIBCO Spotfire 3.6
of QlikView applications claiming to analyze data and not feeling restricted by predefined content. This IBM Cog Analytics 3.5
is one of the reasons customers find QlikView so valuable. SAP BEx 3.3 © BARC
SAS Enterprise BI 3.2 www.bi-survey.com
Business value
This KPI combines the ‘Business benefits’, ‘Project success’ and

‘Project length’ KPIs.
Business value – Leader Business value – Leader
Business value
Pyramid Analytics 8.6 Qlik Sense 8.4

TARGIT 8.4 QlikView 8.2
QlikView 8.2 MS Power BI 6.8
Zoho Reports 7.8 IBM Plan Analytics 6.5
Dimensional Insight 7.7 MicroStrategy 6.5
Sisense 7.7 Information Builders 6.0
Domo 7.7 Tableau 5.5
Chartio 7.4 MS SSRS 5.3
DigDash 7.1 Infor 5.1
MS Power BI 6.8 Peer Group Average 5.0
Peer Group Average 6.6 MS Excel 4.3
Longview Analytics 6.4 Oracle BI 4.2
BOARD 6.3 TIBCO Spotfire 3.7
Dundas 6.2 IBM Cog Analytics 3.0
Cubeware 6.0 SAP BO BI 2.9
Entrinsik 5.7 SAS Enterprise BI 2.9 © BARC
CXO-Cockpit 5.7 SAP BEx 1.0 www.bi-survey.com
Tableau 5.5
SAP BO Design St. 2.8 www.bi-survey.com
Viewpoint
With above average results in the ‘Business benefits’, ‘Project success’ and ‘Project length’ KPIs, QlikView
ranks as a leader in the ‘Large international BI vendors’ and ‘Dashboarding-focused products’ peer groups
for the aggregated ‘Business value’ KPI. We see QlikView applications used in a variety of different BI
contexts, such as operational and traditional BI, as well as in various business departments such as sales
or finance. Survey responses show that QlikView projects are invariably successful and also underline how
critical its applications seem to be.
Improved in business value Improved in business value
Business value
1. Pyramid Analytics 1. Qlik Sense
2. TARGIT 2. QlikView
3. QlikView 3. MS Power BI
4. Zoho Reports 4. IBM Plan Analytics
5. Dimensional Insight 5. MicroStrategy
6. Sisense 6. Information Builders
7. Domo 7. Tableau
8. Chartio 8. MS SSRS
9. DigDash 9. Infor
10. MS Power BI 10. MS Excel
11. Longview Analytics 11. Oracle BI
12. BOARD 12. TIBCO Spotfire
13. Dundas 13. IBM Cog Analytics
14. Cubeware 14. SAP BO BI
15. Entrinsik 15. SAS Enterprise BI
16. CXO-Cockpit 16. SAP BEx
17. Tableau 16 17
18. TIBCO Spotfire
19. SAP BO Design St.
16 17
Recommendation
Recommended
This KPI is based on the proportion of users that say they would
recommend the product to others.
Recommendation – Leader Consistently outstanding in recommendation
Qlik Sense 8.2 1. Qlik Sense

QlikView 7.1
MS Power BI 7.0 2. QlikView Viewpoint
Tableau 6.4 3. MS Power BI
MicroStrategy 6.3
IBM Plan Analytics 6.3 4. Tableau
MS SSRS 6.0 Compared to other large international BI
5. MicroStrategy vendors, QlikView customers are more likely
TIBCO Spotfire 5.8
Information Builders 5.8 6. IBM Plan Analytics than most to recommend their BI product to
MS Excel 5.4 others. QlikView has performed consistently
7. MS SSRS
Peer Group Average 5.0 well in this KPI for the last six years. Given that
SAS Enterprise BI 4.5 8. TIBCO Spotfire customers report high benefits and business
IBM Cog Analytics 3.4 value from using the solution, this strong ‘Re-
SAP BO BI 3.0 9. Information Builders
commendation’ rating comes as no surprise.
Oracle BI 2.4 10. MS Excel A good result in the ‘Price-to-value’ KPI also
Infor 2.0 © BARC
11. SAS Enterprise BI increases the tendency of customers to feel
they can recommend the solution.
13. SAP BO BI
14. Oracle BI
15. Infor
16. SAP BEx
12 13 14 15 16 17
Vendor support
This KPI measures user satisfaction with the level of vendor support
provided for the product.
Vendor support – Leader Improved in vendor support
Vendor support
Information Builders 7.6 1. Information Builders

QlikView 6.9
2. QlikView
SAS Enterprise BI
Qlik Sense
6.9
6.9
Viewpoint
Tableau 6.8
MS Power BI 6.2 4. Qlik Sense
MS SSRS 6.0 Large international BI vendors are rarely able
5. Tableau
MicroStrategy 5.9 to match the level of support that smaller local
TIBCO Spotfire 5.8 6. MS Power BI
vendors provide. These software manufac-
Infor 5.7
7. MS SSRS turers have much higher organizational and
global complexity to manage. As a large in-
8. MicroStrategy
SAP BEx 4.7 ternational BI vendor, Qlik’s improving vendor
MS Excel 4.4 9. TIBCO Spotfire support rating is a good sign which shows that
IBM Cog Analytics 3.2 10. Infor the vendor is working on its customer focus.
Oracle BI 3.1 © BARC For both QlikView and Qlik Sense, Qlik pro-
SAP BO BI 2.8 www.bi-survey.com 11. IBM Plan Analytics vides good support compared to other large
12. SAP BEx international vendors. Its score of 6.9/10 in this
KPI places QlikView in second position in the
13. MS Excel
‘Large international BI vendors’ peer group.
15. Oracle BI
16. SAP BO BI
12 13 14 15 16 17
Performance satisfaction &
The ‘Performance satisfaction’ KPI measures the frequency of complaints about

the system’s performance.
The ‘Product satisfaction’ KPI is based on the frequency of problems
encountered with the product.
Performance satisfaction – Leader
Viewpoint Performance satisfaction
Qlik Sense 9.7 With QlikView, Qlik ranks as one of the leading large international BI vendors in the ‘Performance sa-
MS Power BI 9.5 tisfaction’ KPI. Its score of 8.5/10 is above The BI Survey average of 7.4/10. This result clearly supports
TIBCO Spotfire 9.3 Qlik’s strategy from the very beginning to appeal to business users by providing a flexible and fast
QlikView 8.5 solution. QlikView has always been equipped with integrated in-memory storage, which was redesigned
Oracle BI 8.3 with the launch of Qlik Sense. Soon afterwards, QlikView was further developed to support the new QIX
IBM Plan Analytics 8.1 engine. Both QlikView and Qlik Sense score well in this KPI, confirming Qlik’s ability to develop software
MicroStrategy 7.8
that performs well.
Tableau 6.9
MS Excel 6.9
MS SSRS 5.8
SAP BO BI 5.8
Infor 5.3 Product satisfaction – Leader
IBM Cog Analytics 4.1 © BARC Peer group: Large international BI vendors
Qlik Sense 6.5

MS Power BI 5.4
TIBCO Spotfire 5.1
QlikView 5.1
Tableau 3.7
Product satisfaction Viewpoint SAS Enterprise BI 3.5
MicroStrategy 3.2
Oracle BI 3.1
QlikView customers rate the product as a leader in the ‘Large international BI vendors’ peer group. In
MS Excel 2.8
general, Qlik seems to satisfy its customers more than other large international BI vendors can as both
Infor 2.8
its products receive good feedback compared to their competitors. MS SSRS 2.5
SAP BEx 1.1 © BARC
SAP BO BI 1.0 www.bi-survey.com
This KPI combines the ‘Price-to-value’, ‘Recommendation’, ‘Vendor

support’, ‘Implementer support’ and ‘Product satisfaction’ KPIs.
Consistently outstanding in customer
Customer satisfaction – Leader satisfaction
Qlik Sense 7.2

1. Qlik Sense
MS Power BI 7.1
QlikView 6.6 2. MS Power BI Viewpoint
Information Builders 6.0 3. QlikView
Tableau 5.9 4. IBM Plan Analytics
MS SSRS 5.7 The ‘Customer satisfaction’ KPI aggregates
MicroStrategy 5.4 5. Information Builders
customer feedback from the ‘Price-to-value’,
Peer Group Average 5.1 6. Tableau ‘Recommendation’, ‘Vendor support’, ‘Imple-
MS Excel 4.9
menter support’ and ‘Product satisfaction’
TIBCO Spotfire 4.9 7. MS SSRS
KPIs. QlikView receives very good feedback in
Infor 4.7
8. MicroStrategy most of these categories resulting in a leading
Oracle BI 3.3 9. MS Excel rank for ‘Customer satisfaction’ compared
IBM Cog Analytics 3.2 to competitors in the ‘Large international BI
10. TIBCO Spotfire vendors’ peer group. With a score of 6.6/10,
SAP BEx 2.8 www.bi-survey.com 11. Infor QlikView lies just above the overall BI Survey
average of 6.5/10.
13. Oracle BI
15. SAP BO BI
16. SAP BEx
12 13 14 15 16 17
This KPI is based on how often the product was chosen for its flexibility, and
on the frequency of complaints about user flexibility post-implementation.
Flexibility for users – Leader Flexibility for users – Leader
Longview Analytics 9.5 TIBCO Spotfire 8.7

TIBCO Spotfire 8.7 IBM Plan Analytics 8.2
BOARD 8.7 Information Builders 7.8
Dundas 8.4 QlikView 7.0
Sisense 7.5 Qlik Sense 6.6
QlikView 7.0 SAS Enterprise BI 6.4
Dimensional Insight 6.6 Infor 6.0
Peer Group Average 6.1 MS Excel 5.4
CXO-Cockpit 5.9 Peer Group Average 4.8
DigDash 5.9 Tableau 4.1
Cubeware 5.8 MicroStrategy 3.9
Chartio 5.6 MS Power BI 3.7
Zoho Reports 5.4 Oracle BI 3.2
Entrinsik 5.1 MS SSRS 2.1
SAP BO Design St. 4.8 SAP BO BI 1.9
TARGIT 4.6 IBM Cog Analytics 1.3 © BARC
Domo 4.4 SAP BEx 1.2 www.bi-survey.com
Tableau 4.1 © BARC
MS Power BI 3.7 www.bi-survey.com
Viewpoint
Flexibility is the third most popular reason for buying QlikView, cited by 44 percent of survey respondents.
Once QlikView projects go live, users seem to have few complaints about flexibility so the product ranks as
a leader in the ‘Large international BI vendors’ and ‘Dashboarding-focused products’ peer groups. Its score
of 7.0/10 comfortably exceeds The BI Survey average of 5.7/10.
Ease of use
This KPI is based on how often the product was chosen for its ease of use,
and on the level of complaints about ease of use post-implementation.
Ease of use – Leader Consistently outstanding in ease of use
Ease of use
Tableau 7.1 1. Tableau

MS Power BI 6.0
2. MS Power BI
QlikView
TIBCO Spotfire
6.0
5.8
Viewpoint
3. QlikView
Qlik Sense 5.8
MS Excel 5.7 4. TIBCO Spotfire
SAP BO BI 4.9 Ease of use for report recipients and report
5. Qlik Sense
Infor 4.8 designers are the number four and five most
MS SSRS 4.7 6. MS Excel
common reasons why QlikView is purchased.
7. SAP BO BI The product has been ranked as a leader in
the ‘Large international BI vendors’ peer group
8. Infor
MicroStrategy 4.3 for the last four years. This result shows that
Oracle BI 4.2 9. MS SSRS QlikView customers have fewer complaints
IBM Cog Analytics 3.0 10. Information Builders about the software’s ease of use than users
SAS Enterprise BI 2.3 © BARC of other products from large international BI
SAP BEx 1.0 www.bi-survey.com 11. IBM Plan Analytics vendors. It also endorses Qlik’s hard work
12. MicroStrategy on improving this facet of its product and its
appeal to business users. Qlik continues to in-
13. Oracle BI
vest in this area, especially with the Qlik Sense
14. IBM Cog Analytics product.
16. SAP BEx
14 15 16 17
Query performance
This KPI is based on how quickly queries respond (adjusted by data volume).
Query performance – Leader Query performance – Leader
Query performance

Longview Analytics 9.8 Qlik Sense 6.9 Query performance – Leader
Domo 7.8 QlikView 6.6
QlikView 6.6 MS SSRS 6.4 Peer group: Data discovery-focused products
Dimensional Insight 6.3 Oracle BI 5.9
TIBCO Spotfire 5.8 TIBCO Spotfire 5.8 Qlik Sense 6.9
CXO-Cockpit 5.7 MS Power BI 5.2 Envision 6.7
Cubeware 5.5 Peer Group Average 4.8 QlikView 6.6
Peer Group Average 5.4 Infor 4.3 Phocas 6.1
MS Power BI 5.2 SAP BEx 4.0 TIBCO Spotfire 5.8
DigDash 5.0 MicroStrategy 3.9 Peer Group Average 5.4
BOARD 4.8 Tableau 3.7 MS Power BI 5.2
Dundas 4.7 MS Excel 3.4 Dundas 4.7
Zoho Reports 4.4 SAS Enterprise BI 3.2 Yellowfin 4.4
SAP BO Design St. 4.2 SAP BO BI 2.6 © BARC Tableau 3.7 © BARC
Tableau 3.7 IBM Cog Analytics 2.4 www.bi-survey.com Sisense 3.6 www.bi-survey.com
Sisense 3.6
Chartio 2.0 © BARC
Entrinsik 1.2 www.bi-survey.com
Viewpoint
QlikView is among the leaders in all of its peer groups for query performance. This KPI is based on how
quickly queries respond, and is adjusted by data volume. A score of 6.6/10 compares impressively with The
BI Survey average of 5.2/10. This result and QlikView’s strong showing in the ‘Performance satisfaction’
both reflect the fact that the vendor views strong performance as a crucial element of its offering and one
that requires ongoing investment. Business users tend to be impatient about software performance and it
is often a tough task to satisfy them. Above-average feedback in this KPI is a good indication that Qlik is
staying on the right side of its customers with its performance.
Consistently high ratings in query performance Consistently high ratings in query performance
Query performance
1. Pyramid Analytics 1. Information Builders
2. Longview Analytics 2. Qlik Sense
3. Domo 3. QlikView
4. QlikView 4. MS SSRS
5. TARGIT 5. IBM Plan Analytics
6. Dimensional Insight 6. Oracle BI
7. TIBCO Spotfire 7. TIBCO Spotfire
8. CXO-Cockpit 8. MS Power BI
9. Cubeware 9. Infor
10. MS Power BI 10. SAP BEx
11. DigDash 11. MicroStrategy
12. BOARD 12. Tableau
13. Dundas 13. MS Excel
14. Zoho Reports 14. SAS Enterprise BI
15. SAP BO Design St. 15. SAP BO BI
16. Tableau 16. IBM Cog Analytics
17. Sisense 11 12 13 14 15 16 17
18. Chartio
19. Entrinsik
11 12 13 14 15 16 17
Customer experience &
Innovation
The ‘Customer experience’ KPI combines the ‘Ease of use’, ‘Self-service’,

‘Performance satisfaction’, ‘Flexibility for users’, ‘Data volume’, ‘Query
performance’ and ‘Sales experience‘ KPIs.
The ‘Innovation’ KPI combines the ‘Embedded BI‘, ‘Cloud BI’, ‘Visual analysis‘,
‘Mobile BI’, ‘Operational BI‘, ‘Location intelligence‘ and ‘Visual design standards’
KPIs to measure the product’s level of innovation.
Customer experience – Leader
Viewpoint Customer experience
TIBCO Spotfire 7.8 Compared to other large international BI vendors, Qlik achieves good results in several KPIs such as
Qlik Sense 7.0 ‘Ease of use’, ‘Flexibility for users’ and ‘Query performance’ with its QlikView product. All these results
Information Builders 6.9 have a positive bearing on QlikView’s above-average score of 6.5/10 in the aggregated ‘Customer
QlikView 6.5 experience’ KPI. Indeed, QlikView achieves a leading rank in the ‘Large international BI vendors’ peer
MicroStrategy 6.2 group in this KPI.
Oracle BI 5.9
MS Power BI 5.7
Tableau 5.3
Infor 5.3
MS Excel 5.2 Innovation – Leader
SAP BO BI 4.5
MS SSRS 4.3 Peer group: Large international BI vendors
MS Power BI 6.7
Qlik Sense 6.4
MicroStrategy 6.1
QlikView 5.9
Tableau 5.6
TIBCO Spotfire 5.6
MS Excel 4.8
Innovation Viewpoint Peer Group Average 4.7
MS SSRS 4.3
SAP BO BI 3.9
Qlik is seen as an innovator in the BI market, especially now with its Qlik Sense product, which achie- SAS Enterprise BI 3.8
ves an excellent ranking in the ‘Large international BI vendors’ peer group. Most of the recent enhan- Oracle BI 3.7
cements to QlikView have been in its technical development. Nevertheless, a leading rank for QlikView IBM Plan Analytics 2.9
among its large international competitors confirms Qlik’s strong focus on remaining an innovative SAP BEx 2.8 © BARC
vendor. Customers seem not to have lost this perception. Infor 2.7 www.bi-survey.com
Mobile BI &
Operational BI
The ‘Mobile BI’ KPI is based on how many survey respondents currently use
their BI tool on a mobile device.
The ‘Operational BI’ KPI is based on how many sites currently use real-time data
from transactional systems with their BI tool.
Mobile BI – Leader
Viewpoint Mobile BI
MS Power BI 8.7
QlikView is among the leaders for ‘Mobile BI’ in the ‘Large international BI vendors’ peer group. Scoring
Qlik Sense 7.4
5.6/10, QlikView is rated above average (4.4/10) in this category. QlikView is equipped with an HTML5
MicroStrategy 7.1
QlikView 5.6
mobile client for accessing applications from Apple iOS and Android devices, and a native iOS app
Information Builders 5.5 for iPad that wraps the HTML5 mobile client (a so-called hybrid app). This app enables users to create
Tableau 4.4 views of data to take offline. Qlik Sense also scores well in this KPI, underlining the vendor’s strong
IBM Cog Analytics 4.1 commitment to innovation in areas such as mobile BI.
TIBCO Spotfire 4.0
SAP BO BI 3.4
MS Excel 3.0
MS SSRS 2.9
Infor 2.2 Operational BI – Leader
SAP BEx 2.0 Peer group: Large international BI vendors
Oracle BI 1.9 © BARC
IBM Plan Analytics 1.0 www.bi-survey.com

TIBCO Spotfire 8.1
Oracle BI 7.9
QlikView 6.4
MS SSRS 6.0
MicroStrategy 5.8
Operational BI Viewpoint SAP BO BI 5.1
Qlik Sense 4.8
QlikView ranks as one of the leading products in the ‘Large international BI vendors’ peer group for its MS Power BI 4.6
level of use in operational BI scenarios. Operational use cases have always been a particular strength MS Excel 4.0
of QlikView. A huge number of Qlik partners provide predefined QlikView applications for different IBM Cog Analytics 4.0
Tableau 3.9
operational data sources such as Microsoft Dynamics. As our general product usage data shows, Qlik-
Infor 3.0
View is particularly suitable for creating interactive applications tailored to users’ needs. Qlik, together
with its partners and customers, have used this strength to create individualized operational applica- SAP BEx 2.0 © BARC
tions to support users’ day-to-day work. SAS Enterprise BI 2.0 www.bi-survey.com
This KPI is based on how many sites currently use visual design standards
with their BI tool.
Visual design standards – Leader Visual design standards – Leader
MicroStrategy 6.7 Tableau 6.6 Consistently outstanding in visual design

Tableau 6.6 QlikView 5.5 standards
QlikView 5.5 Qlik Sense 5.3
Peer group: Data discovery-focused products
IBM Plan Analytics 5.4 TIBCO Spotfire 5.0
Qlik Sense 5.3 MS Power BI 4.6
TIBCO Spotfire 5.0 Dundas 4.6
Infor 4.9 Peer Group Average 4.2 1. Tableau
SAP BO BI 4.9 Envision 3.7
Peer Group Average 4.7 Sisense 3.3 2. QlikView
MS Power BI 4.6 Yellowfin 2.7 © BARC
3. Qlik Sense
MS Excel 4.5 Phocas 1.0 www.bi-survey.com
4. TIBCO Spotfire
MS SSRS 4.1 5. MS Power BI
SAP BEx 4.1
Oracle BI 2.8 © BARC 6. Dundas
Information Builders 2.5 www.bi-survey.com
7. Envision
8. Sisense
9. Yellowfin
10. Phocas
Viewpoint
14 15 16 17
QlikView ranks second in the ’Data discovery-focused products’ peer group and third in the ‘Large interna-
tional BI vendors’ peer group for supporting visual design standards. Compared to other data discovery-fo-
cused products, QlikView has received consistently strong results for visual design standards over the
last four years. Qlik’s partners in particular have invested heavily in providing QlikView applications which
standardize layout and format to support an enterprise-wide notation concept for information consumption.
Visual analysis
This KPI is based on how many sites currently perform visual analysis with
their BI tool.
Visual analysis – Leader Visual analysis – Leader
Visual analysis

Tableau 8.9 QlikView 8.6
TARGIT 8.8 Qlik Sense 8.6
Visual analysis – Leader
Dundas 8.8 MS Power BI 8.3 Peer group: Data discovery-focused products
Domo 8.6 TIBCO Spotfire 7.4
QlikView 8.6 MicroStrategy 7.4
Tableau 8.9
Dundas 8.8
MS Power BI 8.3 Peer Group Average 6.0
QlikView 8.6
DigDash 8.2 Information Builders 5.8
Qlik Sense 8.6
CXO-Cockpit 7.8 MS SSRS 5.7
MS Power BI 8.3
Dimensional Insight 7.5 IBM Cog Analytics 5.6
Sisense 7.5
Sisense 7.5 Oracle BI 4.5
TIBCO Spotfire 7.4
TIBCO Spotfire 7.4 IBM Plan Analytics 4.3
Phocas 6.9
BOARD 7.3 SAP BO BI 3.0
Yellowfin 6.7
Entrinsik 6.2 SAP BEx 2.7 © BARC
Envision 6.6
Zoho Reports 6.1 Infor 2.6 www.bi-survey.com
© BARC
Longview Analytics 5.2 www.bi-survey.com
Cubeware 4.9
SAP BO Design St. 4.6 © BARC
www.bi-survey.com
Viewpoint
QlikView is among the leaders in all of its peer groups in the ‘Visual analysis’ KPI. Qlik has always focused
on the creation of visually appealing and interactive solutions for business users. QlikView applications of-
fer good, interactive support for navigation in data. We know of many consumers of such applications who
claim to analyze and ‘only navigate’ the data, and do not feel restricted by the predefined environment.
This project knowledge is backed up with outstanding results for ‘Visual analysis’ in The BI Survey this year.
Mobile BI
This KPI iscombines

This KPI based onthehow‘Ease
manyofsites
use’,currently
‘Self-service’,
perform‘Performance
spatial/location ana-
lysis with their‘Flexibility
satisfaction’, BI tool. for the user’ and ‘Recommendation‘ KPIs.
Location intelligence – Leader
Location intelligence Viewpoint Peer group: Dashboarding-focused products
QlikView is used for location intelligence more often than most other dashboarding-focused pro- Pyramid Analytics 10.0
TIBCO Spotfire 8.3
ducts. The solution provides support for geo-analysis mainly via integration with numerous third party
Tableau 6.9
add-ons and custom integrations using QlikView APIs. Several Qlik partners have developed popular
MS Power BI 6.4
solutions to address various aspects of location intelligence. However, Qlik decided it wanted to offer
Domo 6.3
more sophisticated geo-analysis support itself and so acquired its Swedish partner Idevio in 2017. The QlikView 5.6
IdevioMaps product is now called Qlik GeoAnalytics and is available as an add-on module to QlikView. DigDash 5.4
We expect this to improve QlikView’s rating for this KPI in the future. SAP BO Design St. 5.2
Sisense 4.8
Dimensional Insight 4.3
TARGIT 4.2
Chartio 4.2
Dundas 2.8
Cubeware 2.6
BOARD 2.6
Longview Analytics 2.4
Entrinsik 2.0
CXO-Cockpit 1.6 © BARC
Zoho Reports 1.0 www.bi-survey.com
This KPI is based on whether respondents considered purchasing the pro-

duct.
Considered for purchase – Top-ranked 1. Considered for purchase – Top-ranked 1.

QlikView 10.0 QlikView 10.0

Tableau 9.9 Tableau 9.9 Considered for purchase – Top-ranked 1.
MS Power BI 9.4 MS Excel 9.5
SAP BO Design St. 5.9 MS Power BI 9.4 Peer group: Data discovery-focused products
BOARD 4.3 SAP BO BI 9.3
Cubeware 4.0 IBM Cog Analytics 9.3
TIBCO Spotfire 3.7 MS SSRS 9.2 QlikView 10.0
Peer Group Average 3.7 Qlik Sense 9.0 Tableau 9.9
Domo 2.7 SAP BEx 8.9 MS Power BI 9.4
Longview Analytics 2.4 MicroStrategy 8.9 Qlik Sense 9.0
Sisense 2.4 IBM Plan Analytics 7.8 Peer Group Average 5.1
Pyramid Analytics 2.3 Peer Group Average 7.6 TIBCO Spotfire 3.7
Dundas 2.1 Oracle BI 6.9 Sisense 2.4
Zoho Reports 1.9 SAS Enterprise BI 4.3 Yellowfin 2.3
TARGIT 1.8 TIBCO Spotfire 3.7 Dundas 2.1
Chartio 1.7 Infor 3.5 © BARC
Envision 1.2 © BARC
Entrinsik 1.6 Information Builders 2.7 www.bi-survey.com Phocas 1.2 www.bi-survey.com
CXO-Cockpit 1.3
DigDash 1.2 © BARC
Dimensional Insight 1.0 www.bi-survey.com
Viewpoint
QlikView scores a perfect 10/10 in the ‘Considered for purchase’ KPI, continuing a five-year run of topping
all its peer groups in this category. Even Qlik Sense, which was only launched in 2014, is catching up with
a score of 9.0/10 this year. These results underline the strength of Qlik’s brand and its continuing ability to
appeal to customers. In general, Qlik is an innovative vendor and it seems to have struck a good balance
between being a large international BI and analytics vendor and retaining its customer focus in the manner
of a younger, smaller software company.
Consistently top-ranked in considered Consistently top-ranked in considered
for purchase for purchase
Consistently top-ranked in considered

1. QlikView 1. QlikView for purchase
2. Tableau 2. Tableau Peer group: Data discovery-focused products
3. MS Power BI 3. MS Excel
4. SAP BO Design St. 4. MS Power BI
5. SAP BO BI 1. QlikView
5. BOARD
6. Cubeware 6. IBM Cog Analytics 2. Tableau
7. TIBCO Spotfire 7. MS SSRS 3. MS Power BI

8. Domo 8. Qlik Sense
4. Qlik Sense
9. Longview Analytics 9. SAP BEx
5. TIBCO Spotfire
10. Sisense 10. MicroStrategy
6. Sisense
11. Pyramid Analytics 11. IBM Plan Analytics
12. Dundas 12. Oracle BI 7. Yellowfin
13. Zoho Reports 13. SAS Enterprise BI 8. Dundas
14. TARGIT 14. TIBCO Spotfire

9. Envision
15. Chartio 15. Infor
10. Phocas
16. Entrinsik 16. Information Builders
13 14 15 16 17
17. CXO-Cockpit 13 14 15 16 17
18. DigDash
13 14 15 16 17
Competitiveness
This KPI combines the ‘Considered for purchase’ and ‘Competitive win rate’
KPIs.
Competitiveness – Leader Competitiveness – Leader
Peer group: Dashboarding-focused products Peer group: Data discovery-focused products
Competitiveness
Entrinsik 6.6 MS Power BI 6.0

MS Power BI 6.0 QlikView 5.8
SAP BO Design St. 5.8 Qlik Sense 5.5
QlikView 5.8 Tableau 5.1
Dimensional Insight 5.8 Phocas 4.6
DigDash 5.5 Peer Group Average 4.1
Tableau 5.1 Dundas 4.0
Longview Analytics 5.0 Sisense 2.8
CXO-Cockpit 4.9 Yellowfin 2.8
Peer Group Average 4.3 TIBCO Spotfire 2.5 © BARC
Dundas 4.0 Envision 1.9 www.bi-survey.com
TARGIT 4.0
Zoho Reports 3.7
Chartio 3.6
Cubeware 3.2
Sisense 2.8
BOARD 2.8
Domo 1.7 www.bi-survey.com
Viewpoint
QlikView’s excellent result in the ‘Considered for purchase’ KPI contributes largely to its leading position
in the ‘Dashboarding-focused products’ and ‘Data discovery-focused products’ peer groups for the ‘Com-
petitiveness’ KPI. Its score is above this year’s BI Survey average and underlines the strength of the Qlik
brand as well as the high level of interest in evaluating the software to find out whether it fulfils customers’
requirements.
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The BI Survey 17

The world‘s largest survey of BI software users

This document is a specially produced summary

1. Top-ranked in Leader Peer Group

Person responsible for departmental BI, public sector, >2.500 employees

1. Top-ranked in 1. Top-ranked in Peer Group

Considered for purchase Considered for purchase

Person responsible for BI from IT department,

Person responsible for BI from IT department, IT employee, media/publishing, 100-2.500

Great tool, that diminished the BI gap between IT and business

Top-ranked Top-ranked Top-ranked Top-ranked Top-ranked

Query Business Business Customer Embedded

Qlik Sense Qlik Sense Qlik Sense Qlik Sense QlikView

Top-ranked Top-ranked Top-ranked Top-ranked Top-ranked

Performance Product Project Considered

Qlik Sense Lowest Competitiveness

IBM Cog Analytics

©BARC The BI Survey 17

Qlik Sense Phocas Lowest Competitiveness

©BARC The BI Survey 17

©BARC The BI Survey 17

CXO-Cockpit Highest Customer Satisfaction

©BARC The BI Survey 17

This KPI is based on the achievement level of a variety of business

Phocas 10.0 Qlik Sense 9.5

1. Qlik Sense 1. Phocas

2. QlikView 2. Qlik Sense

14. TIBCO Spotfire

16. SAP BEx

This KPI is based on the implementation satisfaction level and the

Qlik Sense 7.4 Phocas 10.0

10. TIBCO Spotfire

This KPI combines the ‘Business benefits’, ‘Project success’ and

Phocas 9.7 Qlik Sense 8.4

3. MS Power BI 3. Qlik Sense

15. SAS Enterprise BI

16. SAP BEx

Qlik Sense 8.2 Phocas 10.0

1. Qlik Sense 1. Phocas

3. MS Power BI 3. Qlik Sense

8. TIBCO Spotfire 7. Sisense

9. Information Builders 8. Tableau

16. SAP BEx

Information Builders 7.6

This KPI is based on the frequency of problems encountered with the

Product satisfaction – Top-ranked 1. Improved in product satisfaction

Qlik Sense 6.5 Qlik Sense customers enjoy greater business

15. IBM Cog Analytics

16. SAP BEx

This KPI combines the ‘Price-to-value’, ‘Recommendation’, ‘Vendor

Consistently top-ranked in customer

The ‘Customer satisfaction’ metric combines

12. SAS Enterprise BI

14. IBM Cog Analytics

16. SAP BEx

Self-service – Leader Consistently outstanding in self-service

14. IBM Plan Analytics

15. SAP BEx

cubus 9.7 TIBCO Spotfire 8.7

Viewpoint 11. TARGIT

13. Pyramid Analytics

Pyramid Analytics 10.0 Information Builders 7.0 1.

1. Information Builders 1. Qlik Sense