Republic ofthe Philippines Department of Health OFFICE OF THE SECREZARY. ||, 2017 MEMORANDUM CIRCULAR No. 2017 - 0035" TO SUBJECT : ALL_UNDERSECRETARIES, ASSISTANT_SECRETARIES, DIRECTORS OF BUREAUS, REGIONAL OFFICES AND SERVICES; EXECUTIVE DIRECTORS OF SPECIALTY. HOSPITALS, POPULATION COMMISSION AND NATIONAL NUTRITION COUNCIL; CHIEFS OF MEDICAL CENTERS, HOSPITALS, SANITARIA AND INSTITUTES; PRESIDENT OF THE PHILIPPINE HEALTH INSURANCE CORPORATION; DIRECTORS OF PHILIPPINE NATIONAL AIDS COUNCIL AND TREATMENT AND REHABILITATION CENTERS; AND OTHERS CONCERNED SONA Directive No. 2017-0010 from the Office of the President regarding “Processing of Requests from the Public within 15 Working Days” Attached for your information and guidance is a copy of SONA Directive No. 2017- 0010 from the Office of the President regarding “Processing of Requests from the Public within 15 Working Days” dated September 7, 2017. Dissemination of the information to all concerned is requested. By Authority of the Secretary of Health: ; Lereyy BETH C. , MD, MPH, MPM, CESO III indersecretary of Health Office for Policy and Health Systems ‘Building |. San Lazaro Compound, Ral Avenue, Sa, Cuz, 1009 Mana «Trak Line 651-7800 lea 113,108,138 Diret Line 711-9502, 711-9803 Fa: 743-1829; 743-1786 « URL: Hipvew.doh gov ph e-mailee & Oltice of the President «of the Philippines SONA DIRECTIVE no. 2017-0010 FOR : ‘AlDepartment Secretaries and Agenéy Heads’ * o FROM : The Cabinet Secretary SUBJECT : PROCESSING OF REQUESTS FROM THE PUBLIC WITHIN 45 WORKING DAYS DATE : 07 September 2017 During the 2017 State of the Nation Address held at the Batasang Pambansa, Quezon City on 24 July 2017, the President emphasized the need fer continuous and People-friendly public service delivery. Thus, he directed all Department Secretaries and Agency Heads to ensure that all Directors and personnel in thelr respective ic ‘on letters and requests from. the public within 15 working days, subject to existing laws, rules, and regulations, ae ‘Submit a status report of actions taken, citing the above reference number, to the Office of the Executive Secretary and the Office of the Cabinet Secretary at osec@cabsec.gov.ph, copy fumished the Presidential Management Stafr at directives @pms.gov.ph not later than 16 days upon receipt of this memo, and regular updates thereafter until the directive has been fully complied with. “, LEONCIO B| A asco JRy ‘6 o For your appropriate action. 10841 . SEP 26 207 | Cony uri td te The Executive Secretary, Malacaian Palace 1 { i ‘Tho Special Assistant to tho President, Malacafian Palace, ‘The Acting Head, Presidential Management Staff, San Niguel, Manila CONFIDENTIAL - FOR ADDRESSEE/S ONLY This document contains restricted information. The information may not be used, disclosed or reproduced without proper writen Clearance by the Cabinet Secretary Permission may be requested by fax a to. no. 784-4206 local 6920,