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13 Questionnaire PDF
13 Questionnaire PDF
CUSTOMERS
(The names and other personal information regarding the interview will be kept
strictly secret)
Farming Other
i
(II) QUERIES REGARDING THE COMPLEXITY FACED BY HOUSING
FINANCE CUSTOMER IN GETTING A HOME LOAN
(a) Duration taken by your bank to sanction a home loan-
0- 1 month 0- 2 months
(c) Do you think, that the processing charges of the bank were high-
Yes No
(c) What do you think about the paper formalities of the Housing Loan
Justified Too much
(III) QUERIES REGARDING THE INTERNAL ENVIRONMENT AND
ATTITUDE OF THE OPERATIONAL STAFF
1. How do you find the internal environment of your bank-
(a) Was the concerned official available on his seat Yes / No
(b) Was he/she helpful and attentive to you Yes / No
(c) Was there adequate sitting arrangement for the customer Yes / No
(d) Was the concerned official gave you the satisfactory answer to your
queries? Yes / No
(e) Are you satisfied with the overall behavior of the concerned official?
Yes / No
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(f) Did you observe any behavior of favoritism on part of employees?
Yes / No
(g) Whether adequate drinking water facilities were available in the bank?
Yes / No
(h) Was complaints/ suggestion box was kept by the branch? Yes /No
(a) Why did you choose a nationalized/ private bank to get a home loan
(you can choose more than one option)
More branches Low interest rate
Easy and low cost processing Fast sanctioning of loan
Advertising
Good services provided by
the bank
If any other please specify………………………………………………
…………………………………………………………………………....
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QUESTIONNAIRE - II
(The name and other personal information of officials and employees of the
institution will be kept strictly secret)
..................................................................
Corporate Sector
Co-operative Sector
Government Authorities
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(Please Mark √ )
Purchase of House
Construction of House
Renovation or Upgradation of House
Land Purchase of Loan
Home Conversion Loan
Any other category : (Please give details)
.......................................................................................................
.......................................................................................................
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(e) Period of Re-payment
Minimum ................................... years
Maximum ................................... years
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(f) Average Loan Approval Period
................................... Days
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(II) BUSINESS PERFORMANCE OF HFC DURING THE PERIOD OF
STUDY
Loan Loan Nature of Housing Loan
Year Application Amount
Purchase Contribution Renovation Misc.
Approved Disbursed
1995-96
1996-97
1997-98
1998-99
1999-00
2000-01
2001-02
2002-03
2003-04
2004-05
2005-06
2006-07
2007-08
2008-09
2009-10
2010-11
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