Dear Joe,

Thank you for contacting us about your defective Samsung S8 from our company. We
understand your disappointment and we are truly sorry for the inconvenient, but we promise
you that we are working on solving this problem.

We take full responsability for this situation and we inform you that we will deliver you
another phone and this time, we assure you that we will follow very carefully all the
procedures for quality checks. It is our intention to provide only the highest quality items to
our customers, and we regret that your product slipped past our quality measures.

The phone will arrive at you between 5-7 working days at the adress that you provide us. In
the moment you will receive your new phone, please send us the defective product in the
original box.

We know that february, the month of the presents is coming and in hope of compensating for
your loyalty, we offer you a 30% discount coupon that you can use to purchase a present for a
special person in your life.

It is very important for us that the products and services that we provide to our customers,
achieve the highest quality and we thank you again for informing us about this issue.

This information will help us to improve the quality of products and services that we provide
and please be assured that we will do everything in our power to ensure that nothing similar
will happen not only to you, but to every customer as well.

Please don't hesitate to contact us for any other issues on email, phone or in person.

Sincerely,

John Marshall