Verizon Wireless

ECW – pre-sales checklist

ECW configuration checklist

EUS-
2011-06-08
Verizon

Enterprise GCT Follow-up Response

PRE-INSTALLATION SITE SURVEY

The following document's purpose is to gather the necessary information from the
customer required for the configuration and setup of the ECW and the working environment in
the office. A completion of all necessary details in this document will ensure a faster installation
and proper communications service provisioning to the office.

1 Scope of survey
The following items will be covered in the Pre-installation Site Survey:
 General Information
 Basic System Setup
 Telephony Settings –External Lines Configuration
 Telephony Settings – Local Extensions
 Telephony Settings – Voicemail to email
 Telephony Settings – Auto Attendant menus
 Telephony Settings – Music on hold
 Telephony Settings – Incoming calls routing
 Telephony Settings – Outgoing calls routing
 Telephony Settings – Hunt groups
 Telephony Settings –Pickup groups
 Network Settings – WAN connections
 Network Settings – Local Area Network
 Network Settings – WiFi
 Network Settings – Firewall
 System Settings – Miscellaneous

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EUS-11: 2011-06-08 Proprietary and Confidential
NOT FOR TRANSMITTAL, REPRODUCTION, DISCLOSURE, OR OTHER USE IN WHOLE OR IN PART WITHOUT THE EXPRESS
WRITTEN AUTHORIZATION OF ECW INC.
Verizon

Enterprise GCT Follow-up Response

2 General information

2.1 Site Address____________________________________________

2.2 Contact Person__________________________________________

2.3 Number of employees_____________________________________

3 Basic System Setup

3.1 General Information

3.1.1 Administrator User Name ________________________________

3.1.2 Administrator Password__________________________________

3.1.3 Enable Remote Management (Yes/No)______________________

4 Telephony Settings – External Lines

4.1 Cellular lines configuration

4.1.1 Number of cellular lines (current and planned) in office _______(0, 1, 2)

4.2 FXO lines configuration

4.2.1 Number of external lines (current and planned) in office (0, 1, 2) and their
numbers__________________________________________________________
________________________________________________________________
________________________________________________________________
___________

4.3 VoIP line configuration

The information below will be supplied by the SIP provider. There may be additional
requirements by the SIP provider beyond the information described below.

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EUS-11: 2011-06-08 Proprietary and Confidential
NOT FOR TRANSMITTAL, REPRODUCTION, DISCLOSURE, OR OTHER USE IN WHOLE OR IN PART WITHOUT THE EXPRESS
WRITTEN AUTHORIZATION OF ECW INC.
Verizon

Enterprise GCT Follow-up Response

4.3.1 Phone numbers________________________________________________

4.3.2 Number of concurrent calls_______________________________________

4.3.3 DID support___________________________________________________

4.3.4 Provider Proxy IP Address or hostname_____________________________

4.3.5 Authentication ID used for Registration_____________________________

4.3.6 Password used for Registration____________________________________

4.3.7 Customer's caller ID or account name_______________________________

4.3.8 Using 1+ for dialing: Yes/No______________________________________

4.3.9 System CODEC: G.711A, G.711u, G.729____________________________

4.3.10 T.38 FAX Service provided: Yes/No________________________________

5 Telephony Settings – Local Extensions

5.1 General Extension Information

5.1.1 Total number of local extensions required_____________________________

5.1.2 Total number of SIP extensions_____________________________________

5.1.3 Total number of analog extensions (0, 1, 2 or 3)________________________

5.1.4 Number of digits for extension: 2, 3, 4 or other_________________________

5.1.5 SIP phone type (manufacturer and model)_____________________________

5.2 Personal Extension Information

The information below will be needed to be provided for each and every extension in the
system

5.2.1 Extension number_________________________________________________

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EUS-11: 2011-06-08 Proprietary and Confidential
NOT FOR TRANSMITTAL, REPRODUCTION, DISCLOSURE, OR OTHER USE IN WHOLE OR IN PART WITHOUT THE EXPRESS
WRITTEN AUTHORIZATION OF ECW INC.
Verizon

Enterprise GCT Follow-up Response

5.2.2 User First and Last Name___________________________________________

5.2.3 Enable Voicemail (Yes/No)_________________________________________

5.2.4 Enable Forwarding to a mobile phone when not answering (Yes/No), if yes,
specify phone
number____________________________________________________

5.2.5 Restriction on outbound calls: No, Yes to International calls, Yes to all outgoing
calls____________________________________________________________

6 Telephony Settings – Voicemail to Email configuration

6.1.1 SMTP Server IP Address___________________________________________

6.1.2 SMTP User Name_________________________________________________

6.1.3 SMTP Password__________________________________________________

7 Telephony Settings – Auto Attendant Menus

7.1 Main Menu or Day Menu

7.1.1 Operating Hours (Optional, only if Day/Night/Holiday modes to be used) – Note

operating hours (Days of the week and hours of day)__________________

7.1.2 Description of message to be recorded (Will be recorded by customer on

site)_________________________________________________________

7.2 Night/Holiday Menu – Optional

7.2.1 Description of message to be recorded (Will be recorded by customer on

site)_________________________________________________________

7.3 Other Menu/Menus – Optional

7.3.1 Description of message/messages to be recorded (Will be recorded by customer

on site)________________________________________________________

8 Telephony Settings – Music On Hold

8.1 Provide Music on Hold file (MP3 or WAV) to be played

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EUS-11: 2011-06-08 Proprietary and Confidential
NOT FOR TRANSMITTAL, REPRODUCTION, DISCLOSURE, OR OTHER USE IN WHOLE OR IN PART WITHOUT THE EXPRESS
WRITTEN AUTHORIZATION OF ECW INC.
Verizon

Enterprise GCT Follow-up Response

9 Telephony Settings – Incoming Calls Routing

9.1 Needs to be specified for each and every external line

9.1.1 External line Type (FXO1, FXO2, Cell1, Cell2, etc.)______________________

9.1.2 Day mode routing: Route incoming call to a specific extension, to a specific auto
attendant menu, to a specific hunt group________________________________

9.1.3 Night mode routing: Route incoming call to a specific extension, to a specific
auto attendant menu, to a specific hunt
group_________________________________

9.1.4 If call comes in via SIP provider – do we require number manipulation? If yes,
describe in details.
__________________________________________________

9.1.5 Do you plan on using a single cellular line number as the leading incoming
office number and use the other cellular lines as backup (Using "Call Divert"
features?) –
Yes/No.__________________________________________________________
_

10 Telephony Settings – Outgoing Calls Routing

10.1 Outgoing calls routing is done using a Least Call Routing table. _____________

10.1.1 Using special prefix for all outgoing calls? (Yes/No – describe the
prefix)___________________________________________________________

10.1.2 Using special prefix for international outgoing calls? (Yes/No – describe the
prefix)___________________________________________________________

10.1.3 Using special prefix for other type of outgoing calls? (Yes/No – describe the
prefix
type/types)_______________________________________________________

10.1.4 External line #1 to be used for local calls only? All outgoing calls?
____________________________________________________________

10.1.5 Alternate Line required?_____________________________________________

11 Telephony Settings – Hunt Group

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EUS-11: 2011-06-08 Proprietary and Confidential
NOT FOR TRANSMITTAL, REPRODUCTION, DISCLOSURE, OR OTHER USE IN WHOLE OR IN PART WITHOUT THE EXPRESS
WRITTEN AUTHORIZATION OF ECW INC.
Verizon

Enterprise GCT Follow-up Response

11.1 Number of hunt groups in office

11.1.1 Hunt group

name___________________________________________________

11.1.2 Hunt group

members________________________________________________

11.1.3 Ring order

settings__________________________________________________

12 Telephony Settings – Pickup Group

12.1 Number of pickup groups in office

12.1.1 Pickup group

name__________________________________________________

12.1.2 Pickup group

members_______________________________________________

13 Network Settings - WAN Connections

13.1 DSL Connection (Yes/No)

13.1.1 Connection type (PPoE, PPTP,

L2TP)___________________________________

13.1.2 Server IP Address or

URL____________________________________________

13.1.3 Login User name/Password _______________________________________

13.1.4 Static IP address or automatically ISP's obtained IP address _____________

13.1.5 Subnet mask (If static IP address configured)__________________________

13.1.6 Default Gateway Address (If static IP address configured)________________

13.1.7 DNS Server Address (If static IP address configured)____________________

13.2 Cellular Data Connection (Yes/No)

13.2.1 APN___________________________________________________________

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EUS-11: 2011-06-08 Proprietary and Confidential
NOT FOR TRANSMITTAL, REPRODUCTION, DISCLOSURE, OR OTHER USE IN WHOLE OR IN PART WITHOUT THE EXPRESS
WRITTEN AUTHORIZATION OF ECW INC.
Verizon

Enterprise GCT Follow-up Response

13.2.2 Authentication Required (No, PAP/CHAP)____________________________

13.2.3 User name/Password______________________________________________

14 Network Settings – Local Network

14.1 DHCP Server functionality required (Yes/No)________________

14.1.1 DHCP Address Range__________________________________

15 Network Settings – WiFi

15.1 Enable WiFi? (Yes/No)___________________________________

15.1.1 Network name (SSID)__________________________________

15.1.2 Broadcast SSID? (Yes/No)_______________________________

15.1.3 Authentication Type (None, WEP, WPA/WPA2)_____________

15.1.4 Authentication Key ____________________________________

16 Network Settings – Firewall

16.1 Firewall Typical Profile (Normal security, No security, Maximum

security)______________________________________________

16.2 Port Forwarding (Opening ports in Firewall for special

applications)___________________________________________

16.3 DMZ Host required? (Yes/No)_____________________________

17 System Settings – Miscellaneous

Verizon Wireless –ECW configuration checklist ECW Inc. 2011 8(9)

EUS-11: 2011-06-08 Proprietary and Confidential
NOT FOR TRANSMITTAL, REPRODUCTION, DISCLOSURE, OR OTHER USE IN WHOLE OR IN PART WITHOUT THE EXPRESS
WRITTEN AUTHORIZATION OF ECW INC.
Verizon

Enterprise GCT Follow-up Response

17.1 Daily Reset Time of day (Default – Daily, 5 am)_____________________

Verizon Wireless –ECW configuration checklist ECW Inc. 2011 9(9)

EUS-11: 2011-06-08 Proprietary and Confidential
NOT FOR TRANSMITTAL, REPRODUCTION, DISCLOSURE, OR OTHER USE IN WHOLE OR IN PART WITHOUT THE EXPRESS
WRITTEN AUTHORIZATION OF ECW INC.