Business Communication Z| Miscommunicetion ~ r — Cape Sender Recipient chonnel > Wessoge-undear = Unwiling os = Wrong channel ~ ineceuvate - tes busy = veing email whee a = toe complen ady decided Feces to-face wae = remed Improperly ~ binsed required = ace language = made fouity Ossemptiens Sa + edie shining 5 American Motors Corporation's Matador , hurt feelings co a peesenal lew! akent courage result = Killer a strength ‘x TE Barciecs te commusication = F lure oF receiver to understand enset inte L idea the sender intended te transmit i) Melee barrier = Goter ference blu sender b receiver : - regulating» Felnforeing M ctinvlating conversation evaluative» judges Onder standing: sane i ee Fesbing: £eebe darseatin, Supporting. + matvate Bi Media selection problem = Personal + fuce-te face 5 phene pete synchronous | immediate feedback depends on personal inclination] experience J character mpersonal -+ letter , cowl Bepends on org. norms for compler messages (preferred) fu) Mente) worriens = Misalignment of sender b receivers percep! Moise to the mind + emetional state attitude Favity assumption: stereotyping ~ typecast ve to. oversimplified belief bopinion Fiked beliet superiority —Clased prindicl + defensiveness egecentricity Fluee te ettune mexsage to Sudlenees sens VD Language Ifriculatin problem = tes mproper ward veage sagen = dist, meaning Jimpli = my promate tech. snobbery ln ditt. cultural contents ~ prevent empleyes from Quining Imp Rrowledy = need to comm. wet the = Undermine Felations with Cvetomees. receiver's background, exp. b ettitude Reb 2 Onyascal tears Morked -ovt territoria — indicate power hierarchy proximity issues ound table > promate egaliterion hoki vectonguler tablet autherity at the head of the able VijPersenal aries = Emotions) + Fear, oviateort , suspicion wit) Caldyeal barriens = Unable te ancept collective code of conduct or behavicer fustimes = seal ot ape wiekng = aly werk ted Seo « Listens ~ Veluntacy + iabur geting sun deteding ibe_mecsiny ~ without motivation ‘ ‘ * ei & Passive ~ Wibeming with & pripose TE commnication break dono Reoreos ? = Unprepared, speaking withart thinking + thin he Efractitating effective comm. = = devclop a genuine desire te communicate understand oneselt, then others (eq- prepare inventery of one's biates b prejudices encourage open climate (4 sear of reprimand ridicule) Gongle nee : oe yf i= igaaring face to—tace_camn, eas eticading comm. leads to distort disinte grated comm, — ne Felew-up tee Forvied on yantitetive surveys BE|Commonicetion steateg, oy crv sheotegy org employers - Tey elients = Boy = Brainstorm = Consstt = Decide ‘defined svccess criteria