Service Problem - Ishikawa (Fishbone) Diagram Template

Product
Physical Evidence Personnel Place
(Service)

Sub-cause Sub-cause Sub-cause Sub-cause

Sub-cause Sub-cause Sub-cause Sub-cause

Sub-cause Sub-cause Sub-cause Sub-cause

Service
Problem
Sub-cause Sub-cause Sub-cause Sub-cause

Sub-cause Sub-cause Sub-cause Sub-cause

Sub-cause Sub-cause Sub-cause Sub-cause

Productivity &
Process Promotion Price
quality

The 8Ps method can be used to analyze problems in

service industry, categorizing the causes into Physical
Evidence, Personnel, Place, Product (Service), Price,
Promotion, Process, and Productivity & quality.