Introduction

Methodology

Objectives of the study: The objectives of the study are as follows:

 To review the background of the State Bank of India

 To analyse internet banking of State Bank of India
 To summarise the study and offer suggestions wherever found
necessary
Review of literature

 According to ABA (2004) and Fox (2005), internet based

strategy is more effective than the traditional banking as
according to the reports it is more profitable, loyal and
produces committed consumers.

 According to IWS, (2006), the main aim in offering internet

banking services is to expand share of customer also traditional
financial institutions seek to lower operational costs, improve
consumer banking services and retain and build new relations.

Research Design:
This is case study of SBI in area of internet banking and in order to make
research fruitful descriptive research method has been used. It entails objectives of
research, analysis and interpretation of collected data, plan of the study and
limitations.
Data collection method
 The study is fully depend upon secondary data. It is collected through different
websites, newspapers and annual reports of SBI.
Analysis and interpretation
The collected data from various sources have been analysed with suitable
tools and techniques of statistics and results have also been shown with the help of
different graphs and charts.
Plan of the study
The study has been divided into six chapters. These are
1. Introduction
2. Methodology
3. Internet Banking in India
4. Background of State Bank of India(SBI)
5. Analysis of internet banking of SBI
6. Summary and suggestions
Limitations