NOVEMBER 2015 77383/PMD18

Time : Three hours Maximum : 75 marks

PART A — (10  1 = 10 marks)

Answer any TEN questions.

1. Planning process.

2. Time management.

3. MBO.

4. QWL.

5. Client relationship.

6. Organizational Development.

7. Decision – making process.

8. Organizational culture.

9. Stress management.

10. Change management.

11. Committee organisation.

12. Managerial skills.

 PART B — (5  5 = 25 marks)

Answer any FIVE questions.

13. Discuss the values, beliefs and assumptions of

organisational development.

14. Discuss the models and theories of planned

change.

15. Explain organisational development interventions,

methods, classifications and its applications.

16. Discuss the systems model of action – research

process.

17. Discuss the role of TQM in organisational

development with sufficient theoretical
background.

18. What are the issues that arise in OD consultant –

client relationship and how to prevent or resolve
the same?

19. Critically evaluate all the planned change models

and theories.

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 PART C — (4  10 = 40 marks)
Question No. 20 is compulsory.
Answer any THREE questions from Q.No. 21 to 24.

CASE STUDY

20. Mr. Varma is the General Manager of Jacob Pvt.

Ltd., Co., one fine morning he heard a noise in the
factory premises. After probing into the matter, he
came to know that his sub-ordinate Mr.Menon has
locked horns with a supervisor who had not
completed the task assigned to him by Mr.Menon.
He was very angry and was shouting at the
supervisor. The supervisor also very much
perturbed as he had worked hard to complete the
job assigned to him by Mr.Varma two days back.
Mr. Menon warned the supervisor that his
promotion may be withheld. The supervisor said
that it was not his fault as he was busy doing the
work assigned by Mr.Varma.
Questions :
(a) What are the main issues involved in the
above case? Discuss.
(b) Which principle of management has been
violated in this case? Discuss.
(c) What according to you should be the solution
to such problems?

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21. What are the ways in which a manager can
initiate changes positively?

22. Identify the impact of culture on employees

performance. How do you overcome the cultural
shock?

23. What are the causes of turnover of managerial

staff? How can it be prevented?

24. Examine the relationship between organisational

development and organisation performance.

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