Exam Fundamentals

ITILv3 Foundations

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ITILv3 Foundations
 ITILv3 Foundations
• Entry-level certification for ITIL
 ITILv3 Foundations
• Entry-level certification for ITIL

• Covers a general awareness of the

elements, concepts, and terminology
used in the ITIL Service Lifecycle
Certification Target Audience
 Certification Target Audience
• People requiring an understanding of
the ITIL framework
 Certification Target Audience
• People requiring an understanding of
the ITIL framework

• People needing an understanding of

how ITIL can enhance IT service
management within an organization
 Certification Target Audience
• People requiring an understanding of
the ITIL framework

• People needing an understanding of

how ITIL can enhance IT service
management within an organization

• IT professionals in organizations that

adopted ITIL and need to understand
ongoing service improvement
Format of the Exam
 Format of the Exam
• 40 multiple-choice questions
 Format of the Exam
• 40 multiple-choice questions

• 60 minutes to complete
 Format of the Exam
• 40 multiple-choice questions

• 60 minutes to complete

• Passing Score: 65% (26 out of 40)

 Format of the Exam
• 40 multiple-choice questions

• 60 minutes to complete

• Passing Score: 65% (26 out of 40)

• Closed book exam