Kaeynad Ahmed

21641 Trask Pl Ashburn, VA 20147

Phone: 5719262930 E-Mail: ahmedkx@dukes.jmu.edu

Experience
Executive Caller at Madison Connection: Harrisonburg, VA Jan 2017-Present
• Place telephone calls to alumni, parents, friends, and employees of JMU.
• Relay appropriate information to the management team.
• Maintain confidentiality of donor records and eter data to the Campus Call software with accuracy.
Territory Sales Intern at ECOLAB: Washington D.C. June 2017–Aug 2017

Campus Representative at Free Textbooks: Harrisonburg, VA Mar 2016-Mar 2017

• Perform sales and buybacks of textbooks. Teach customers how to download and use the FreeTextbooks app.
• Interact with students within the James Madison University community.

Extern at Aramark: Harrisonburg, VA Sep 2016- Dec 2016

• Perform day-to-day tasks assigned by manager.

• Serve food and assist customers on their culinary and dietary needs.

Marketing Intern/Customer Service Representative at Zerorez of DC Metro: Sterling, VA June 2016-Aug 2016
• Respond to telephone calls and convert inbound calls to booked jobs.
• Communicate with customers and technicians and resolve their concerns.
• Maintain customer database.
• Design graphics for media outlets, such as magazines, instagram, and Facebook.

Host at International House of Pancakes (IHOP): Ashburn, VA Oct 2012- May 2016
• Plan and execute the seating of customers. Assist servers when attending to customers.
• Book reservations on the phone, take messages, place to go orders, and cashiering.
• Train new employees.

Education
James Madison University: Harrisonburg, VA Aug 2014- Present
Currently pursuing a B.S. in Hospitality Management and a minor in General Business.

Certified in TiPS, ServSafe, PCI

Fluent in Urdu

Leadership
Sigma Sigma Sigma at James Madison University

• Rho Gamma

• Director of Public Relations

• Arc Degree Leader