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Assignment 1 - Operations Management
Assignment 1 - Operations Management
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2. Identify one (1) issue in Operations Management.
The main issue discussed in this jurnal is the case research process. Generically, the research
and dissemination process can be broken down into five critical stages. The first stage of the
research process involves defining the research question. Invariably, this involves
contributing to building a body of knowledge and developing theory.
The second step in conducting case research is the development of a research instrument and
selection of the appropriate field sites. Having defined the research question, the case-based
investigator needs to develop measurement instruments to capture the data for future
analysis.
The next process of the research process is data gathering. In case-based research, the “data”
are frequently the written and taped record of the interview, documents that the company is
willing to provide and the researcher’s observations. Beyond the interview, archival records,
artifacts, internal company documents and multiple interviews and multiple interviewers
provide a more complete picture of the environment being studied.
Analyzing data is another part of the research process. As reviewers for a variety of journals,
the authors have noted three specific weaknesses in the data analysis section of case research
paper submissions: the inability to extract significant patterns, the inability to simplify from
descriptive information and the inability to think laterally.
The last stage of the case research process is disseminating the research findings. The
researcher must anticipate and address common criticisms of case-based approaches, choose
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receptive target journals, and respond effectively to reviewers’ criticisms. Criticisms
stemming from misunderstandings about the case approach should be addressed explicitly in
the paper.
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References
1. Chase, R.B., Jacobs, F.R. and Aquilano, N.J. (2006), Operations Management for
Competitive Advantage, 11th ed., McGraw-Hill, New York, NY.
2. Krajewski, L.J., Ritzman, L.P. and Malhotra, M.K. (2007), Operations Management: Process
and Value Chains, 8th ed., Prentice Hall, Upper Saddle River, NJ.
3. Chopra, S., Lovejoy, W. and Yano, C. (2004), ‘‘Five decades of operations management and
the prospects ahead’’, Management Science, Vol. 50 No. 1, pp. 8-14.
4. Knod, E.M., and Schonberger, R. (2001), Operations Management: Meeting Customer’s
Demands, 7th ed., McGraw Hill, New York, NY.
5. Mariano Nieto, Daniel Arias, Beatriz Minguela and Antonio Rodriguez, (1999), The
evolution of operations management contents: an analysis of the most relevant textbooks,
MCB University Press.
6. Sunil Chopra, William Lovejoy, Candace Yano, (2004), Five Decades of Operations
Management and the Prospects Ahead, ResearchGate.
7. I. Stuart, D. McCutcheon, R. Handfield, R. McLachlin, D. Samson, (2002), Effective case
research in operations management : a process perspective, Elsevier.
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