smedta Rear tar RESERVE BANK OF INDIA apraret 3th ferverer sorrel Fear DEPARTMENT OF PAYMENT AND SETTLEMENT SYSTEMS ‘adr wrt CENTRAL OFFICE aé MUMBAI | wiftrere eT waToTey CERTIFICATE OF AUTHORISATION | JNo. 46/2011 apreret att fase wore aifeiferra, 2007 1 ert 7 gant anda Rad a a vere afeaat ar suai and gu ang Atarge Hie faites, ag at se wAOTTA YS HVT we & ag vat & Heed ws arte Rad ae carr anh free a seer feats 24 Haq, 2011 8 ama A atage srenita (wa- ade) “aeaitaaage” arrH its apart woe orf wet ud ohare & fore apraret sone & afta &q Vag GaNT aftr waTores fear sar Bl feats 24 Haqex, 2011 at AY carer Aas A fear san - Q df sot (frat ar) Fer Hes In exercise of the powers conferred on the Reserve Bank of India by Section 7 of the Payment and Settlement Systems Act, 2007, My Mobile Payments Limited, Mumbai is hereby granted Certificate of Authorisation to operate payment system for issuance and operation of mobile based (m-wallet) pre-paid payment instruments known as “Money-on-Mobile” in India with effect from October 24, 2011 by Reserve Bank of India subject to compliance with the terms and conditions given on the per Guidelines issued reverse of this Certificate Given under my hand at Mumbai on this 24th day of October, 2014 S" 12. 13 14 16. 16 v7 18. The Certificate of Authorisation is being issued as overleaf subject to the following terms and conditions: ‘The Certificate of Authorisation or a certified copy thereof shall be displayed at the main premises of the My Mobile Payments Limited (MMPL), Mumbai (Payment System Provider) and its other offices in India. ‘The Payment System Provider shall adhere to the provisions of the Payment and Settlement Systems Act, 2007, regulations issued thereunder and the directions/guidelines issued by the Reserve Bank from time to time. ‘The Authorisation is only for issuance and operation of pre-paid payment instruments (m-Wallet) known as “Money-on-Mobile” subject to adherence of the "Policy Guidelines for issuance and operation of Pre-paid Payment Instruments in India’ MMPL shall strictly adhere to the guidelines issued by the Reserve Bank and amended from time to time, on transfer of funds from / to pre-paid payment instruments, ‘The Authorisation issued is valid for two years from the date of issue and subject to review. MMPL shall intimate to Reserve Bank of India the names of the Nodal Officers for ensuring regulatory compliance for India operations with full contact details, and any change thereof, would have to be intimated ‘as and when it happens. MMPL. shall adhere to the provisions of the Prevention of Money Laundering Act and the rules framed thereunder. Further the guidelines on Know Your Customer/Anti-Money Laundering/Combating Financing of Terrorism issued by the Reserve Bank of India to banks, from time to time, shall apply mutatis mutandis to the entity Proper records of the card holders as also the beneficiaries pertaining to all transactions in India are to be maintained by the MMPL. All records must be made accessible on demand to Reserve Bank of India or ‘other agencies of the Govt. of India viz. FIU, etc. as may be specified by the Reserve Bank of India. ‘Any change in the mode of operations andior settlement procedure requires Reserve Bank's prior approval ‘Any new product or service to be introduced in India, other than the one authorised is not permitted uniess approved by the Reserve Bank. . MMPL shall ensure compliance to due diligence and adhering to fit and proper criteria before effecting any changes in the Board of Directors. Such changes, as and when occur, shall be informed to the Reserve Bank MMPL shall put in place a customer grievance redressal mechanism with a definite time frame for resolution of the grievances of any other System Participant MMPL shall submit the periodical returns as may be specified by the Reserve Bank of India from time to time - - MMPL shall be fully responsible and accountable for the activities of their authorised retail outlets, merchants and customers MMPL shall enable access to the Reserve Bank of India to audit/inspect the records/systems of the outsourced entity in so far as they relate to the activities of MMPL. MMPL shall ensure that manpower resources and the records of customer queries/complaints are maintained separately, in case such services are availed from holding company or any other entity ‘Only the Courts in Mumbai shall have the legal jurisdiction over the disputes in respect of any decision of the Reserve Bank Reserve Bank of India reserves the right to change the Terms & Conditions set out for Authorisation