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  • Bab I Association of Nonfinancial Performance Measures With The Financial Performance of A Lodging Chain

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    I Putu Edi Darmawan
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    This document discusses a study on the association between nonfinancial performance measures and financial performance of a lodging chain. The study examined data from a large US lodging chain over multiple years to determine if nonfinancial metrics like customer satisfaction and employee turnover correlated with financial outcomes. The results suggested some nonfinancial measures like customer satisfaction and employee turnover were significantly associated with financial performance indicators like revenue per available room and net operating income.

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    manajemen laba

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    This document discusses a study on the association between nonfinancial performance measures and financial performance of a lodging chain. The study examined data from a large US lodging chain over multiple years to determine if nonfinancial metrics like customer satisfaction and employee turnover correlated with financial outcomes. The results suggested some nonfinancial measures like customer satisfaction and employee turnover were significantly associated with financial performance indicators like revenue per available room and net operating income.

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    © All Rights Reserved
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    13 views1 page

    Bab I Association of Nonfinancial Performance Measures With The Financial Performance of A Lodging Chain

    Uploaded by

    I Putu Edi Darmawan
    This document discusses a study on the association between nonfinancial performance measures and financial performance of a lodging chain. The study examined data from a large US lodging chain over multiple years to determine if nonfinancial metrics like customer satisfaction and employee turnover correlated with financial outcomes. The results suggested some nonfinancial measures like customer satisfaction and employee turnover were significantly associated with financial performance indicators like revenue per available room and net operating income.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    BAB I

    Association of Nonfinancial Performance Measures with the


    Financial Performance of a Lodging Chain
    (Banker, Potter, dan Srinivasan: 2005)

    1.1 Pengantar

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