Advance Contact Us for Magento 2

Version 1.0.0

Magento 2 Extension
USER GUIDE
 Skype: osc_support
sales@oscprofessionals.com
Ph: +91-9225237076

Table of Contents
1 INTRODUCTION.............................................................................................................
1.1 Introduction...........................................................................................................3
1.2 Features.................................................................................................................3

2 HOW TO SETUP..............................................................................................................
2.1 Process For Installing Advance Contact Us Extension..........................................4

3 HOW TO USE...................................................................................................................
3.1 Process to check the Advance Contact Us Extension..............................................5

www.oscprofessionals.com
 Skype: osc_support
sales@oscprofessionals.com
Ph: +91-9225237076

1.1 INTRODUCTION:

The usual Contact Us form enhanced with Department field. Customers can choose
the relevant department from the drop-down provided on the Contact Us form. This
ensures that the query will be replied accordingly.

Support team also get relief from directing customer queries to different departments.
Which in turn reduces the time taken to reply the customer. The enquiries are
categorized automatically by the Email Id specified. Just mention the particular
department Email Id from Admin and redirect the customer emails to specific
department.

1.2 Features:

- Department specific Contact Us form

- Email from customer directly send to apt department
- Department can be added easily from Admin

www.oscprofessionals.com
 Skype: osc_support
sales@oscprofessionals.com
Ph: +91-9225237076

2) HOW TO SET UP:

2.1 Steps to install Advance Contact Us Extension for Magento® 2:

1) Take Backup of your Web directory and Store Database.

2) Download the Advance Contact Us module from

http://www.oscprofessionals.com/magento-extension/advanced-contact-us-magento-
2-module/

3) Upload contents of the downloaded module to your store root directory.

4) The directory structure is as follows:

-- root directory
|-- app
|--code
|-- Oscprofessionals
|--AdvanceContactUs

5) In SSH console of your server navigate to your store root folder:

cd <store folder path>
Example: cd /xxx/xxx/xxx/xxx/<Magento-Root>

6) Then run the following commands in the same sequence.

A. On Windows:
i) php bin/magento module:enable Oscprofessionals_AdvanceContactUs
ii) php bin/magento setup:upgrade
iii) php bin/magento setup:static-content:deploy
iv) php bin/magento indexer:reindex

B. On Centos:
i) bin/magento module:enable Oscprofessionals_AdvanceContactUs
ii) bin/magento setup:upgrade
iii) bin/magento setup:static-content:deploy
iv) bin/magento indexer:reindex

www.oscprofessionals.com
 Skype: osc_support
sales@oscprofessionals.com
Ph: +91-9225237076

(Set 777 permission to var and pub folders and sub-folders)

chmod 777 -R var/* pub/*

7) Flush Store Cache. Log out from the back-end and log in again.

The Advance Contact Us extension for Magento® 2 is installed and ready to use.

3) HOW TO USE:

In this module Contact us form enhanced with Department field. It looks like below
form in Frontend.

www.oscprofessionals.com
 Skype: osc_support
sales@oscprofessionals.com
Ph: +91-9225237076

Success mesage will display on Advance Contact Us form submission, it shown in

below screenshot.

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 Skype: osc_support
sales@oscprofessionals.com
Ph: +91-9225237076

Department can create and manage from Admin, to add new department, Go to,
Admin->>Content->>Content Departments->>Departments, shown in below
screenshots:

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 Skype: osc_support
sales@oscprofessionals.com
Ph: +91-9225237076

Department name can add, edit, delete from admin.

www.oscprofessionals.com
 Skype: osc_support
sales@oscprofessionals.com
Ph: +91-9225237076

Thank you!
If you have any Queries or Feature Suggestions,
please contact us at:

http://www.oscprofessionals.com/contact-us/
Skype : osc_support
Email : support@oscprofessionals.com
Call Us : 09225237076

Your feedback is always welcome!

www.oscprofessionals.com