Viaye Gao (Genera Counsel Twit sr ooaMK rH 1355 Maret Steet rear St San Francisco, USA (ho ag ivan tons 26 January 2018 RE LENCE A ABUSE AGAST WOMEN ON THER ‘Amnesty ntratonl ea glabal mavenent of mace than seven milion people woking to ensure ne protection and realisation of hua rights worldwide, ‘Wo are cuenty investigating the human rights implications of vlone and abuse aginst ween on “wer andthe impact of ths onthe right fo women to express themssives oie teely ana witht tear, ae ring oy request dais and larly the process of ow Twit interprets at “nfs its community standards on “fateful conduct and ensures users comply with thse stands, ‘35 wel as details about How te company takes pro-active measures to ensure thst user, patcly emai uses, re empowered fo se security and privacy features to curate ase experience onthe plato. _Aitaugh Titer ees space for women and ater marginalized groups to express themeaves and amily ther voles, the platform has became a place where women ae ofan targeted for simply ‘xpressing ther vows. Oar the last 14 months, Amey Inertial has spoken oa number of women, including high-profile oltcians,joumalst,blgges, wir, comedians, 2s well 2: fae {ses without a age publi ellowng, to understand tor experiences of welence and abuse on “wir ur reseaen has found that valence and abuse against wore onthe platform can include a ‘ary of experiences Ineluding heats sexo ysis! vloce, sexist er misagynste comments (aswell a6 abuse target ote aspects ofa persons tent, tageed assent fom rutpe ‘secouns, loading private of seus! irages without ensent and uploading private information ‘tars, phone ember, eal) publically with he aim to causa a usr dstess er alr. Although ‘much ofthis probes under Twitter’ on plies on hateful conduct, our research has found that the company isnt consistently and transparently enecing these plies This affects uses igh fo fteadom of expression and opinanbecauee sending & message fo vets thet this havo acceptable ad is ulimatl leading women to slnee x censor themselves elie to av further ‘base ‘Asa technology company with ver 330 million monthly wes that prides itself on ‘building lar lect the wold’, Ter promotes sels plato for dite and diseusionamorst is ers, Under internations! human sighs standard, Twitter hos a specie responsibilty to respec al haan ‘igh including the rans o Feedom of expression and opinion ~ and to take concrete steps to aid ausing or contibuting to abuses of tose igh” openness‘is includes taking setion to entity and adress potential and actual human rights abuss that linked os epetons (ktown as human rights dua dligence.In area, Titer shouldbe tseessing on an ongoing end poatve basis ~ how is policies ana practices impact on ure freedom of expression and opinion and prtay, and tke stops to mitigate or prevent posible nagtive Impacts It so erica thet Twitter is ansparent about splices andthe stops tat it taking fo ‘dant and adress human gts abuses. ‘Amnesty Intrationa ecgnies tat many executes within Titer have puis knowledge the problem of targeted abuso against woman o the plate, We also recognize tat in the ast 18, Fronts, th company has mad stra peste changes tits plies and the repatng process te rece this sue, Hower, tof ou research ndings, we would tke fo understand new Ter ‘taraling ni eu to ct ts rapes 1g respect human rights and particule what sing to enure that lt consent and Wnsparentyenfaring ts paiees i latin to vlence and abuse eainst women, We therefore request that Twitr provides the fllowing infrmation: Reporting Process “+ How many reports of abusive or harmful conduc des Titer rcsve per yar OF this haw ‘mary reports of abuso that ‘ects hate against a race, religion, gener, erintation das “Tutt recaive per year Adina, how many reper of areted Naassmet” and "trestering violence or physical harm’ oes Tater receve pe ea? “+ Hom many reports of abuse does Twit ob in breach of sown community guidefnes par year How many reports of abuse does Twiter receive that are fund nat oben ioiton of community standards and guides? “How ong does it take on average) to respond to a epot of abuse on the pater? Whats “wer eal in hs ee? ‘+ Does Twitter record ssageregstod data that captures the gender of users reporting abuse against her? ‘+ How does Twitter determine the appropriate penates for content that reported for abuse and found oben vation ofthe community sanders? ‘+ How many contnt moderators dos Twitter employ (pease dsgargate by language ane region? + How does Twit interpret the poles on Hatta Conduct ad ain madeatrs in iferent ‘eons about gender nd ota ety based abuse onthe pte? ‘+ What addtional support if ny, do Verled Account users eeeue when epating abuse cn the Platform? ‘+ Aro Vato’ Account users subject to the same srutny if report is made against them? Trust and Safety Counc ‘+ Hom does Titer canst and meaningfully engoge with its Trust and Safety Coun an palletes, product development and enforcament machanisms? + How does Tite determine when ebembars of hl ociaty work wit? Has Twitter ‘ondvctes an assesment of the Tust and Safty Coun?+ What oe he Test and Safely Cunel have nthe mst recent plicy updates on hateful fanduct in Dacember 20177 Fale Accounts + How dos Titer doa with fake accounts that rect abuse or conduct targeted harassment eins on nc? + there a user veiteaton process in place for Titer to ensure that ake account hls Cannot open anew account when cent account i surpended thre an appasls recess forthe ser? Machine Learning + How dos Twit use machine learning to detect and moniter vilence and abuse on the platen? Human Rights Oue Diligence ‘+ Does Titer hve 2 han rights due gence policy? {How does Titer identity and adres its potential and actual human rights impacts? {What ste eornpany’s poly and practice fer responding to request rom state authorities whan velenee er abs agaist worn onthe platform Ras boen repro to aw enferearet Safety and Privacy Features + How does Titer promote sey and privacy estures to user athe context of viknce er abuse on the pater! ‘+ How much of Twit’ revue is spent on prometing public awarenes campaign on piscy and sour slings fr users? \We would be grateful to receive a response to these questions by 12 February 2018. Please note hat te may elect ay nfrmation we rcave fom yu n ou publehed materials 38 appropriate, nlung both islet, and the company’s response. \We ato welcome the opportunity to cantinue a slogue wth Twitter on these questions, and would be het he ry lag evn nvr ‘eetnology ané Human Fights wl flow up to schedule a teeptnne Iosting and wil lobe San Francisco the week of February 12 youre sail to moet Io pean Yous sincerely Jeshua Franco Handa Tetinlog an Human Rights