Heathrow Airport

Overview

J4 N
M4
J4b
E
M4 Y LA
N
J3
J15 O WA
H OL L A408
Slough
Reading M4
A3044

SI
The West

PS
A312

ON RO
A437
London

H AT C H L A N E
M25

TH
A
D
PA

E
A4 R
B AT K
H RO Dollar W
AD Thrifty
A4

AY
J4a
B AT H R OA D A4
A3044 T5
Pod Parking Avis
T5 T2 & T3
Budget T2 & T3
Hertz
T5 Long stay

TUNNEL
Enterprise Long Stay Business
Europcar
A4
Heathrow Airport
Business National
Alamo

T1a T3
Short Stay Short Stay

T5 T2
Short Stay Terminal 5 Terminal 3
Short Stay
Underground
Central

AY
Avis
Budget Heathrow Express Bus Station Terminal 2 A30

EW
Heathrow Connect

US
Underground
J14
A3113 AD

CA
Buses & coaches Heathrow Express
RO

E
Heathrow Connect T
ES

H
T
Buses & coaches W
M25 U TH Sixt
SO
T A315
EA
GR

FA
Terminal 4

GG
Contents

’S
Underground
AD

RD
RO
Heathrow Airport overview 1 NES
Heathrow Express T4 I
Heathrow Connect S TA
Check-in 2 Short Stay
Buses & coaches
Departures
A315
Level 5 (Check-in level) 3 A3044 T4 A30
0km 0.5km 1km 1.5km
Level 4 (Gates A1–A26) 4 Long Stay
& Business
Terminal 2B (Gates B28–B49) 5 0mi 0.5mi 1mi
Arrivals
Arrivals6
Onward travel 7

Version 31 Heathrow T2 ©2017 LHR Airports Limited. Published March 2017.

Terminal 2 Departures
Check-in
Level 5
4
3
18 19

Security

8 9
6 10
5 7 11

12

17 16 15 14 13

Entrance Entrance

Shopping Services Ticket desks

Excess Baggage Company  2 Airline ticket desk 13–14, 16–17 Premium check-in 5, 7, 11 Aegean Airlines 14 Ethiopian Airlines 13

Excess Baggage Wrap Service  15 Aer Lingus 16 EVA Air 17
Bag wrap 15 Repack area
Air Canada 17 LOT Polish Airlines 16
Bureau de change Seating Air China 17 Lufthansa 16
Food and drink Air New Zealand 14 SAS – Scandinavian Airlines 14
Travelex 9 Special assistance 8
Cafés ANA 14 Singapore Airlines 17
Contents Costa Coffee 1
Check-in Telephone Asiana Airlines 14 South African Airways 14
Bars and restaurants Austrian 16 Swiss International Air lines 16
Heathrow Airport overview 1
Customs cash declarations 4 Toilets
The Flying Chariot 12 Avianca 13 TAP Portugal 14
Check-in 2 by JD Wetherspoon Customs commercial exports 4 Accessible toilet All
Brussels Airlines 16 Thai Airways 17
Departures
Information Baby care 18, 19 Croatia Airlines 16 Turkish Airlines 17
Level 5 (Check-in level) 3
Egypt Air 13 United Airlines 13
Level 4 (Gates A1–A26) 4 Meeting point Trolleys

Terminal 2B (Gates B28–B49) 5 Outsize Baggage 6, 10 VAT
refunds VAT refunds  3
Arrivals managed by Travelex
Postbox
Arrivals6
Free Wi-Fi is available throughout the terminal.
Onward travel 7
Network name: �Heathrow Wi-Fi

Version 31 Heathrow T2 ©2017 LHR Airports Limited. Published March 2017.

Terminal 2
Departures
Level 5 (Check-in level)
Gates A1–A26 10 mins Gates A1–A26 10 mins
11 14 15
Gates B30–B49 20 mins Gates B30–B49 20 mins 13
12
10
Along to Terminal 1 Departures Lounges A3, B1, B3
9 Commercial exports 16
8 Food and drink Food and drink
19
Shopping Shopping
6 17
Down to 5 18
7 Plaza Premium
lounge
20
4
21
3 2 1 24 23 22

Security

Entrance
from Check-in

Shopping Food and drink Services

Accessorize 19 Cafés Airline lounges Bureau de change Postbox
Boots  20 EAT. 5
Lounge A1 17 Travelex 24 Seating
Case 22 Bars and restaurants Lufthansa Senator
Cath Kidston 3 London’s Pride by Fuller’s  18 lounge Commercial exports 9 Stairs
Dixons Travel  6 The Gorgeous Kitchen  15
Lounge A2 16 Escalator Toilets
Hamleys  10 The Perfectionists’ Café  13
Aer Lingus
John Lewis 4 Wondertree  12 Gold Circle lounge Information Accessible toilet All
Contents Sunglass Hut  1 YO! Sushi 14 Lounge A3 7 Internet facility Baby care All
Heathrow Airport overview 1 Ted Baker 2 Plaza Premium lounge
paid facilities include Lift Drinking fountainAll
Check-in 2 Thomas Pink  23 shower, bedroom
Departures WHSmith  11 and spa Pharmacy 19 VAT
refunds VAT refunds  8

managed by Travelex
Level 5 (Check-in level) 3 World Duty Free  21
Level 4 (Gates A1–A26) 4
Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
Terminal 2B (Gates B28–B49) 5
Arrivals
Arrivals6
Onward travel 7

Version 31 Heathrow T2 ©2017 LHR Airports Limited. Published March 2017.

Terminal 2 Gates B30–B49
15 minutes walk
Down to
Departures Lounges B1, B2, B3 A1–A5
Level 4 (Gates A1–A26)
4 5

3
7
8

2
10
1
6 9

11
13
1 12
14

23 22 21 20 19 18
17
15
16

24

Gates A21–A26
Along to
10 minutes walk
25 Plaza Premium
Multi-faith prayer room
lounge

Shopping Services 
Bottega Veneta  19 Kurt Geiger  15 Airline lounges Airline service desk 24 Seating
Burberry  21 Michael Kors  14
Lounge A3 25 Bureau de change Special assistance  4
Bvlgari  18 Mulberry  22 Plaza Premium lounge
Gucci 20 Paul Smith  17 paid facilities include Travelex 6 Stairs
shower, bedroom and spa
Harrods  23 Rolex  9
Escalator Ticket sales  24
Harrods  12 Smythson  13
Lounge B1 near Gate
Contents Fine Watch Room WHSmith  10 Arrivals lounge B46 Information Toilets
Hugo Boss16 United Global
Heathrow Airport overview 1 World Duty Free  1 First lounge Lift Accessible toilet All
Check-in 2
Lounge B2 near Gate Multi-faith prayer room Baby care All
Departures Singapore Airlines B44
Level 5 (Check-in level) 3 Food and drink SilverKris lounge Play area 5 Drinking fountainAll

Level 4 (Gates A1–A26) 4 Cafés Bars & restaurants Lounge B3 near Gate
Ca’puccino  8 Caviar House & Prunier Seafood Bar 7 Air Canada B44
Terminal 2B (Gates B28–B49) 5 Maple Leaf lounge
Caviar House & Prunier  2 La Salle  11
Arrivals
Leon  3 Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
Arrivals6
Onward travel 7

Version 31 Heathrow T2 ©2017 LHR Airports Limited. Published March 2017.

Terminal 2
Departures
Terminal 2B (Gates B31–B49)

Up to Up to
8 Air Canada Maple Leaf lounge 4 Arrivals
9 Singapore Airlines SilverKris lounge lounge

Gates B28, B29

1 5
2
3 6

Gates B38–B43 10 mins Gates B31–B33 10 mins

Gates B48–B49 10 mins

Shopping Food and drink Services

Boots  2 Caffè Nero  7 Airline lounge Cash Machine Seating

WHSmith  3
Lounge B1 4 Escalator Special assistance 6
World Duty Free  1
Arrivals lounge
Help point Stairs
Lounge B2 9
Singapore Airlines Internet facility Telephone

SilverKris lounge
Lift Toilets
Lounge B3 8
Air Canada Multi-faith  5 Accessible toilet All
Contents Maple Leaf lounge prayer room
Baby care All
Heathrow Airport overview 1 Pharmacy 2
Drinking fountainAll
Check-in 2
Departures Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
Level 5 (Check-in level) 3
Level 4 (Gates A1–A26) 4
Terminal 2B (Gates B28–B49) 5
Arrivals
Arrivals6
Onward travel 7

Version 31 Heathrow T2 ©2017 LHR Airports Limited. Published March 2017.

Terminal 2
Arrivals Entrance from
Level 1 Passport Control

Shopping Food and drink

29 28 Boots  2 Caffè Nero 1, 17
Excess Baggage Company  4 M&S Simply Food 16
SIM Local  9
24 WHSmith  3
We Know London  6
World Duty Free  13

23 21
Services
Airline lounge Cash machine Ticket sales

Arrivals lounge 14 Escalator Heathrow 12
27
Express 18, 19
Plaza Premium 15 Help point
22 lounge Hotel by Bus 7
Internet facility
Airport 5, 8 National Express 10
Information Lift
Toilets
Baggage 21, 23, 24 Meeting point
enquiries
8 Accessible toilet All
25 Passenger area Pharmacy 2
7 9
Public area Baggage reclaim Baby care 26–29
10 Seating
4 6 5 13 Bureau de change Drinking 27–29
3 Stairs fountain
11 Travelex 20, 22
2 12
From 26 Telephone
International Car rental desk 11
Arrivals 14 15 16
Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
1 20 19 18
17

From UK
and Ireland
Entrance Entrance Arrivals

Contents
Down to
Heathrow Airport overview 1 T2
Check-in 2 Buses Short stay
entrance
Departures Taxis
Level 5 (Check-in level) 3 Terminal 3
Level 4 (Gates A1–A26) 4
Trains to London
Terminal 2B (Gates B28–B49) 5 & Terminal 4, 5
Arrivals
Arrivals6
Onward travel 7

Version 31 Heathrow T2 ©2017 LHR Airports Limited. Published March 2017.

Terminal 2
Arrivals (onward travel)
Ground floor
Down to

Underground
Central Bus Station
Terminals 3
Trains to London
& Terminal 4, 5
Services
Accessible toilet Help point Taxi rank 2

Bus stop Lift Ticket sales
Up to
Arrivals Escalator Smoking area Hotel Hoppa 1

Up to Stairs
T2 Short stay
car park Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

Bus and coach stop allocation

Hotel by bus 12 Car rental (off airport) 22
1 2 3 4 5 Hotel Hoppa 9–11 Dollar, Thrifty, Sixt

Staff buses 1–3 Car rental (on airport) 6–8

Avis, Budget, Europcar, National,
Airline crew 16–18 Alamo, Enterprise, Hertz
6 7 8 9 10 11 1 12 Group travel 13–15 Car parking (off airport) 19–21
NCP Flight Path, Purple Parking,
Purple Parking Business, Reeds
Car parking (on airport) 4–5
Business, Business plus, Long stay, Help bus
13 14 15 16 17 18
2

19 20 21 22

Contents
Heathrow Airport overview 1
Check-in 2
Departures
Level 5 (Check-in level) 3
Level 4 (Gates A1–A26) 4
Terminal 2B (Gates B28–B49) 5
Arrivals
Arrivals6
Onward travel 7

Version 31 Heathrow T2 ©2017 LHR Airports Limited. Published March 2017.